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Marin County Ford

3.9 (430 reviews)
Open 9:00 am - 8:00 pm
Updated 2 months ago

Services - Marin County Ford

Check engine light

Engine oil light diagnosis

Auto general diagnosis

18 More Services

Auto noise diagnosis

Tire Pressure Monitoring System diagnosis

Auto no-start diagnosis

Auto vibration diagnosis

Auto diagnosis or inspection

Auto pre-purchase inspection

Auto maintenance

Oil changes

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto steering and suspension repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Marin County Ford Photos

Recommended Reviews - Marin County Ford

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Reviews With Photos

My ford
Maksim R.

Extremely disappointing experience with the service department at Marin County Ford. I brought in my 2022 Ford Maverick due to a severe vibration issue, which I suspected was related to the transmission or suspension. When I first called to make an appointment, I clearly mentioned this, and they confirmed they would inspect it. But on the day of my scheduled visit, I was told they didn't have a transmission tech available, and I'd need to wait another week. That was the first red flag. After the delay, they claimed they couldn't find anything wrong during the initial diagnosis--even though I had already explained exactly when and how the issue occurred. Only after I insisted and went on a test drive with their technician did they finally acknowledge the problem. Later that day, they called back and blamed the issue on "cold tires." Completely unacceptable excuse. I had to return again and personally show the vibration to the service manager--only then did they take the issue seriously. After that, my vehicle sat for over two weeks. I repeatedly asked to be put on the waitlist for a replacement vehicle--nothing. No updates unless I called them myself. Eventually, they replaced the axles and told me the issue was fixed but wanted to drive it more "to make sure." That added another week of delays, radio silence, and broken promises to call me back. Even after confirming the fix, I requested a transmission maintenance service, which they agreed to--but again, no follow-up for days. I had to chase them down. When I was finally told the vehicle would be ready in the morning, I showed up--and it wasn't ready. They couldn't even locate the keys. I had to come back again just to get my car. The poor communication, lack of urgency, and constant misinformation were unacceptable. I interacted with multiple managers, including Sean and Max, but none of them provided consistent or professional service. Avoid this service department unless you want to waste weeks of your time, be ignored, and have to manage your own repair process.

Jennie B.

The car of my dreams and an experience to match! I can't thank Tsoai (Soey) enough for helping me find the exact car I had been searching for -- a 2025 Ford Mustang GT Premium in Molten Magenta Metallic, equipped with the Black Pony Package, 5.0L V8 engine, 10-speed automatic transmission, and fully loaded with premium features. Soey was incredibly professional, attentive, and genuinely listened to what I wanted. He didn't just find something close -- he found exactly what I was hoping for. His communication throughout the process made everything seamless, and I truly felt supported every step of the way. This car is a total showstopper (just take a look at the photos I've attached!). I couldn't be happier with the experience, and I highly recommend Soey if you're looking for someone who will go above and beyond to help you find your perfect vehicle. Thank you, Soey -- you made this unforgettable!

Fantastic experience at Marin County Ford! We recently bought our new-to-us Ford Bronco from Marin County Ford, and the whole process was smooth from start to finish. Our salesperson, Tsoai, was absolutely fantastic -- friendly, patient, and incredibly knowledgeable. He took the time to answer all our questions, never pressured us, and made sure we felt completely comfortable with our purchase. You can tell he genuinely cares about helping his customers find the right fit, not just making a sale. We couldn't be happier with our Bronco or the service we received. If you're in the market for a vehicle, I highly recommend asking for Tsoai at Marin County Ford -- he'll take great care of you

My green Mach-E baby!  next to my neighbors red baby!
Sassy C.

Im not sure where to even begin, Me and the hubby were looking for a long time for a new vehicle and we agreed on an EV. Ahem, the sexy Mach-E. My husband reached out online and spoke to Jeremy and once we met he introduced us to Sam who is the "Mach-E expert". And Jeremy did not lie!! Sam spent hours going on all of the details of the vehicle and let us drive different trim levels and colors! He also gave us so much info on leasing and financing options which we truly appreciated! Those rebates . We finally settled on our green baby and Derrell worked with us on the numbers and we got 0% interest + rebates. . Honestly, Ive never been a ford person and (many can assume why) but the vehicle and the experience has changed my mind. My husband is considering getting the raptor sometime in the future or soon. I would highly recommend these guys!!! Especially if you are a lady because there was no predatory practices and everything was transparent and straight forward. We will be back!

My perfect first baby!!

I got my first baby at Marin Ford! I'm honestly in love with my car, it's exactly what I wanted. I'm so glad I finally found the right one. The whole process was super smooth, and I'm really happy I got to work with Oscar, Jeremy, and the general manager John. They were incredibly helpful and genuinely nice people!

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1 month ago

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Scott C.

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8 days ago

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We’re glad you had a smooth visit and appreciate you choosing us.

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8 months ago

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25 days ago

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11 months ago

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6 months ago

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1 year ago

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9 months ago

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6 months ago

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6 months ago

Great experience. Oscar was great and helpful. Made the process short and simple. He helped me get my dream car

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6 months ago

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7 months ago

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1 year ago

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7 months ago

Fue una agradable experiencia haber comprado nuestra suv en Ford de marin gracias a oscar que nos ayudó con todo lo recomiendo a todos

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¡Agradecemos su preferencia y su recomendación!

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2 years ago

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8 months ago

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9 months ago

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Page 1 of 11

Marin County Ford Reviews in Other Languages

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Review Highlights - Marin County Ford

Huge shout out to Glenn, Zach and Tsoai for their open, honest and transparent approach to everything.

Mentioned in 36 reviews

Read more highlights

Marin Auto Sales

Marin Auto Sales

(2 reviews)

Mario Marin does not sale good quality autos, we have had a bad experience. We took the car back to…read morehim after two days, because check engine light came on, he said he will fix it, so he reset the engine light forbid it just come back on, we have spent over $6,000. And it needs a new motor, so seriously he is not a Subaru specialist as he claims. If he was he sure wouldn't sell autos with blown motors. We called him and he blocked our calls and Facebook access. Definitely not an honest person. This is too bad, because my daughter is disabled and this car is everything to her, but of course it will not last much longer. $12,000. Plus $6000. for auto repairs which are just keeping it going for a little while. This is BS, if he wants to be honest, he should make this right with her. This was at his place in Yreka, Ca

I walked in here looking for a car, the gentleman working there did not pressure me at all and was…read morevery patient with me. I felt ease and like no one is watching me. I hate the feeling of someone is breathing on the back of my neck wherever I go. He just stayed in his office LOL. I got to drive this Jetta I liked but did not get to buy it unfortunately. I hope to come here when I'm ready to purchase. Prices were relatively cheap i am assuming because they don't offer finance. and the gentleman offered to show me the Carfax for any car. I do not know his name but I will be back for sure when I have the funds. Cool little place

Novato Toyota - Toyota Tacoma accessories demo.

Novato Toyota

(306 reviews)

Made the switch from Toyota Marin to Novato Toyota! The girl who answered (denise?) the phone was…read moreextremely helpful and sweet, she answered a lot of my questions, when it was time for my appointment Ventura was knowledgeable and straight to the point. I was in and out of there as they promised. I will keep coming back to this location for all my car needs! Thank you denise and ventura

I recently set out on what felt like a daunting mission: finding the perfect manual transmission…read moretruck for my husband as a complete surprise. Having never navigated the car-buying process alone--without my dad or husband's guidance--I visited and contacted numerous dealerships. From the very first interaction, it was clear this one stood head and shoulders above the rest. Their professionalism, warmth, and genuine commitment to customer happiness made what could have been stressful feel seamless and joyful. Hugh in sales deserves every bit of praise I can offer. He was extraordinarily patient as I walked him through my vision for this surprise gift, answering every question with clarity and never once making me feel like a novice. What truly set him apart was how far he went to ensure the moment would be perfect. He personally drove the truck to a friend's house and arrived with a huge red bow tied on the hood--turning a simple delivery into something magical. His thoughtfulness and "above-and-beyond" spirit made the entire surprise a resounding success, and I will never forget that kindness. Mike, the manager, brought the same level of positive energy and efficiency. Friendly and solution-oriented, he quickly coordinated all the custom upgrades I wanted, making sure every detail aligned with my husband's tastes and our family's needs. In finance, Josh was equally impressive. He explained every option with honesty and patience, never rushing me and always prioritizing what we truly needed rather than what might look best on paper. His knowledge and straightforward approach gave me complete confidence in my decisions. This dealership isn't just about selling vehicles--it's about creating meaningful experiences and building trust. In a world where car buying can often feel transactional, their team made it personal, caring, and even fun. I left feeling genuinely cared for, and my husband's reaction when he saw his truck made every moment worth it. If you're looking for a truck (or any vehicle) and want to work with people who truly listen and go the extra mile, I cannot recommend this dealership highly enough. Five stars, without hesitation. Thank you, Hugh, Mike, Josh, and the entire team--you've earned a customer for life!

North Bay Motors - 2016 dodge charger

North Bay Motors

(45 reviews)

"I can't say enough good things about my experience at North Bay Motors. Ryan was incredibly…read morehonest, straightforward, and made the whole car-buying process completely stress-free. There was absolutely no pressure, and I felt comfortable from start to finish. If you're looking for a local dealership that actually cares about its customers, this is the place!"

I hate going to car dealerships. I have bought many cars in my life and it makes me cringe to think…read moreabout it. Because of that I was in the process of purchasing a car from Carvana so I wouldn't have to deal with a car salesman and all the others, like the finance manager who always tries to pressure you into buying an extended warranty, and this or that. Or the salesman saying he'd have to check with his manager BS. I saw the vehicle I wanted advertised on their web site at what was a good price. I thought I would try again, so I drove 100 miles to take a look. What a great experience! This is like no other dealership I have ever been to. The salesman is the owner. He is very personable and applies absolutely no pressure. I decided to buy the vehicle I saw advertised. I said I suppose you want to now sell me an extended warranty. He said only if you want to buy one. I told him I didn't and he said OK. They prepped the vehicle and I took it home. It was detailed with care and was immaculate. I highly recommend North Bay Motors. Next time I buy a car, I will go there first.

Novato Chevrolet - Wires were hanging down a they were spliced together after er paid hundreds today to get the door lock fixed

Novato Chevrolet

(249 reviews)

After visiting several dealerships and getting nowhere due to my credit, I finally found a team…read morethat actually treated me with respect and worked hard to help me. Not only did they get me approved, they secured an APR nearly 10% lower than what I was offered from CarMax and Carvana. Joel (Sales) was incredible throughout the entire process. He even checked in on my deal on his day off and stayed involved the whole time to make sure everything went smoothly. What stood out the most was that he genuinely cared that I was comfortable with the financing -- not just that the deal got approved. He even helped arrange transportation so I could get from San Jose to pick up the vehicle 2.5 hours away. That level of effort is rare, especially on a used vehicle deal. Gino (Finance) also did an outstanding job. He secured the lowest rate I've been offered in years and even discounted a warranty so I could have coverage without stretching my budget. The entire finance process was transparent, honest, and completely pressure-free. The service department also delivered. The vehicle was fully taken care of and everything was handled professionally. After being dismissed by other dealerships, this team made me feel valued as a customer from start to finish. I drove over two hours to work with them, and it was absolutely worth it. Now I'm the proud owner of a great Chevrolet Tahoe that my family really needed. Huge thanks to Joel, Gino, and the entire team. Experiences like this are why great dealerships stand out. By the Way ! After re reading all the posts about them hiding add ons ....or being shady I call nonsense to that..... it's BS ! They are extremely upfront humble and honest ! They offer add ons like they do gap or extended warranty . They offered to me , nothing was 'forced' 'hidden' . Unreal how some people react to people just trying to do their job . A simple no , not interested was all I said ...not one follow up on the topic ...how is that pressure??? Or hidden ??? It's an offer !

I called Novato Chevrolet specifically to confirm that a vehicle I found online was available to…read moresee in person before making the drive up from San Francisco. Miguel assured me it was there. Based on that confirmation, I rented a car and drove 50 minutes to the dealership. When I arrived, I waited about 20 minutes while Miguel searched for the vehicle. He then returned with someone who appeared to be a manager to inform me that the car was not on the lot and wouldn't arrive until Thursday. This is exactly the scenario I called ahead to avoid. What followed was even more frustrating. Rather than acknowledging the mistake and genuinely apologizing, Miguel's partner pivoted into a sales pitch about what a great "deal" the car was, as if I needed convincing. I was already there. He also mentioned he'd received five other calls about the vehicle, which raises an obvious question: if there's that much interest, how did he not know the car hadn't arrived yet? I lost a full afternoon and the cost of a rental car because an employee either didn't bother to verify inventory before confirming availability or simply told me what I wanted to hear to get me through the door. Either way, it's unacceptable. A simple, honest phone call "the car isn't here yet, but we expect it Thursday" or actually checking when they were asked to would have saved everyone's time and preserved my trust. Instead, I'll be taking my business elsewhere.

Marin County Ford - autorepair - Updated May 2026

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