10/28/21: We took my daughter's car here for the first time to get her state inspection. We…read morescheduled our appointment online & they had plenty of availability unlike a few of their competitors in the area. We got there and were checked in immediately. During the inspection, several maintenance items were suggested to be done. She did it & they were nice enough to give her a few discounts on service. She spent more than she wanted to, but they were nice. The waiting area was spacious & clean. They don't offer complimentary snacks like I'm used to though & they didn't have much to choose from that day in their snack machine. You get kind of hungry waiting hours for car repairs. They need to look into offering snacks. All in all, it was a great visit. I'm sure we will be back.

i can never reach a real person when called the service dept. Also, they do not ever return calls…read more I do not live in New Mexico. I'm less than 1 mile from the dealer.

Traveling back to Michigan, "critical battery, find a safe place to stop" & car stopped completely…read more Had it towed to Richmond Volvo, Sammy gave us a ride to hotel since Service was closed. Next morning Nick in Service diagnosed problem within an hour. Three hours to fix luckily and back on the road. Thank you Richmond Volvo this was Memorial Weekend too!!!

Thank you Keegan and Darryl for making our buying experience smooth and enjoyable! From start to…read morefinish it was wonderful!

Purchased a Volvo and received excellent service from Haley Midlothian. Mena was…read moreKnowledgeable, efficient, answered my questions, and guided me thru the process. Very pleased with the vehicle and the buying experience.

Bought a car, came back for service not once but twice, and guest what? Boy oh boy this place lacks…read moreaccountability and the customer service. Let's call it a misunderstanding which happens but for your team to insult my mother after she has spent her hard earned money. I refuse to sit back and allow the disrespect. I wouldn't recommend this place based on customer service alone! Dustin fee and Desiree Bersano the worst! If you are incompetent then you are incompetent don't get mad be professional and figure out how to help the customer!

The folks at Colonial Kia are truly the best in the biz.I highly recommend asking for (/insisting…read moreon!) Rod. He's knowledgeable, patient, kind, and somehow the perfect contradiction to the "car salesman" stereotype. He was never pushy or "salesy" and instead used his expertise and friendliness to help me make my decision. Jamir, Stephen, and Billy were all also a part of my process and were all also awesome. As happy as I am with my purchase, I think I'm going to miss them all! Haha, (I'd only visited and called about 15 times before I pulled the trigger on my vehicle.I also visited like every other dealership in the tri-cities and these folks were truly the most wonderful.) Update: I went by KIA today (a week later) because they needed my signature on something (my fault). I had asked them to give me a few extra days bc my grandmother had passed and I was out of town. These incredibly kind and thoughtful people... when I walked in, they had the paperwork ready (literally took 10 seconds) AND gifted me flowers and a card with their condolences. I cannot get over the kindness of that. Truly amazing people here and I will sing their praises forveer.

It took them 5 days to replace my break pads. I called them so many times trying to get an update…read moreon what was going on with my car. It's nearly impossible to get a person on the phone because of their AI bot answering system. Break pads can be changed in a matter of hours so why they had my car so long is a mystery to me, but I will never be taking my car here again.

I am extremely disappointed with the recent service I received at your Mercedes-Benz location. I…read morewas quoted $8,500 for a repair that should not cost anywhere near that amount--especially considering my vehicle is now shaking so badly that it can't be driven normally. What makes this situation even more frustrating is that I had already authorized and paid $40,000 for a new engine, yet the smaller components that should have been replaced while the engine was out were ignored. These parts cost very little, and I would have gladly paid for them at that time. Instead, I am now facing additional expenses and a vehicle that is not functioning properly.those bad engine mounts was not mentioned to me at all !! This level of service is unacceptable. I expected professionalism, transparency, and quality workmanship from a Mercedes-Benz dealer, and this experience has been the complete opposite. If this issue is not resolved promptly and fairly, I will ensure that my experience is shared publicly, including through well-known influencers, so other customers are aware of the practices taking place at this location. I am requesting immediate attention, a thorough review of the work performed, and a reasonable solution.

Very expensive tire prices... shop for them elsewhere. While driving away after having two tires…read morereplaced, heard a clicking sound from brand new rear passenger tire.... it had a bolt in it!!!! How is this possible? Had to wait while another tire was installed. Disappointing day for sure....

Jim Hooker at Whitten Brothers Mazda kindly and efficiently shepherded us through the process of…read moregetting the exact car we wanted. I asked a lot of questions and he promptly answered each one, whether in person, on the phone, or via email, with calmness and patience. He is a true professional who adds a welcomed personal touch. The dealership also made sure my choice of a used car felt like getting a brand new one. My car is beautiful and drives so smoothly - I definitely recommend the dealership.

Whitten Mazda has been "my" dealership for years. I purchased my new CX-5 on Monday; Jeremy and…read moreAlex made the experience very easy and comfortable and Matthew made the contract procedure a breeze. I left the dealership with my new vehicle knowing I made the right decision to continue trusting Whitten Brothers Mazda. Emma W.

Willie and his crew are exceptional. I've never been able to walk in to a shop, the first of the…read moremonth, and get my car inspected and be out the door in less than 30 minutes. Not to say he isn't getting the business (there were 5 in front of me when I called 30 minutes prior my arrival), he just gets it done, and quick. Up front, and honest. Will do business again for sure. Major plus is, if something IS wrong with your car, you can go to Advance or wherever and buy the part you need and bring it back and they will install it for you. Saving you from buying marked up parts with delivery fees that other shops will incorporate to your total bill.

AVOID THIS SHOP! Willie, the shop owner, was inaccurate and negligent in diagnosing my car as well…read moreas being rude! I took my 2006 Chevrolet Monte Carlo SS to Willie's Auto Repair because it had been overheating the last few days and leaking fluids. I knew to keep adding water to radiator tank and expansion tank to keep car from getting TOO hot in the meantime. Willie tells me I need a new water pump, bottom radiator hose, and have a small transmission leak. Cost for labor would be $280. He allowed me to buy parts @ Greyline Auto Parts to save some money. Got them for $151. Next day, my car is ready, and I pay Willie $280 and drive away (should have test-driven first--my mistake!). But you have to understand, in all fairness to Willie, he had worked on my car before and results were satisfactory. Anyway, I drive a few miles up the road and car starts to overheat, so I return to shop. Willie looks under car and sees fluid pouring out. Looks under hood and sees bubbling expansion tank and says, "you have a blown head gasket." He also seems perplexed regarding the leak and says aloud "where is that coming from?" Somehow, I doubted his head gasket diagnosis--instinct, I guess! Willie did not do head gasket repair anyway, so I looked online and found great reviews for Cutshaw Automotive on Cutshaw Avenue in Richmond. And THEY did head gasket repair! So, I take my car over there, and Master Mechanic Matt pops the hood, takes one look, and says, "I see already that you have a split radiator." He also noticed the broken radiator cap, which Willie SHOULD have noticed when he opened the radiator cap to add antifreeze! I mean, it was obvious...Matt said he thought Willie misdiagnosed on the water pump, but could tell he put a new one in. He also said he didn't think I had blown a head gasket. Matt put in a new radiator, thermostat, antifreeze, and repaired a small transmission leak (couldn't help wonder if this was the SAME leak that Willie said he repaired?!)...Anyway, my car has been running great w/no leaking and no overheating whatsoever.. I call Willie up and tell him all this and he says, "well, the water pump WAS leaking." But when I pointed out his not seeing the broken radiator cap which CONTRIBUTED to my overheating/leaking issues, he simply replied, "Sure didn't." I also told him that he was wrong when he said it was a blown head gasket. He simply said, "well, it appeared to be that." Basically, I then told Willie he was not thorough or accurate, but was negligent, and not a very good mechanic. Told him I was reporting him to the Better Business Bureau (I just did), to which he replied, "whatever, asshole!"....Nice guy. p.s. I mean, think about it, suppose I had taken Willie at his word and gone and had my head gaskets replaced when they didn't need to be? I would have been out around 2 grand. More money than I can afford!

Hello folks, I go to Lloyd's Auto tire in Sandston Williamsburg Road they're friendly. They're…read morehonest great service and they do well with my 2010 Toyota Corolla and my wife's 2021 Toyota Corolla I Think I'm not really sure but anyways I go there you're make an appointment they treat you first come first serve all is good and I wish them well in the futures to come keep it in the family and you're doing all right thank you again

Excellent service from Lloyd's. Got two new tires for well less than expected. Friendly & efficient…read morefront desk attendant