OMG!!!!!!!!!! HANDS DOWN!!!!!!! AUTO NATION CHEVROLET DORAL Is the ONE STOP SHOP when purchasing your next vehicle!!! They have amazing customer service and get the job done! I highly recommend them! Thank you Lazaro Jr, Jose, Red, Yuri!! Te amo MUCHO read more

I would like to express my disappointment with the pricing I received at several Chevrolet sales centers. However, my experience at the Doral location was especially frustrating. After the manager learned that I had secured a better deal elsewhere, he dismissed my agreement by saying it was "nothing special" and claimed the price could go much lower. This interaction felt unprofessional and disrespectful, rather than helpful or customer-focused. I believe customers should be treated with respect, regardless of where they choose to purchase a vehicle, and this experience fell short of that expectation. See below transcript with manager! Doral Chevrolet to be avoided! read more

AutoNation Chevrolet Doral - Car Dealers Near Me - Miami, Florida

If I could give them a zero I would! The worst customer service I have ever experience!!! NOONE ever calls you back or picks up the phone!! Not even the manager calls you back! I am in awe of such mess and disrespect and disregard for customers. read more

Crickets... On Feb 7, 2026, at 11:24AM, Good day I am writing to you as a last resort. Your service department has had my husband's truck a 2026 Silverado 1500 Bison trim since 12/09/26. My husband purchased this vehicle on 10/15/26 with 8 miles. On 12/09/26 my husband was picking up his daughter from the airport and the car gave him a code that read reduced acceleration drive with care. It did not let him go past 12 mph. He drove it straight to the dealership. They told him this brand new truck which he paid top dollar for needed a new motor, camshaft and turbo. This begins an arduous back and forth, sleuth of no return calls day in and out. Countless messages to your service manager and the like. GM calls every week to tell us the same thing that your dealer doesn't return their escalation emails and bottom line no one can update us on the status of his truck. Apparently the engine which supposedly shipped in December is no where to be found. Your rude rep even went as far as to tell my husband that if he fabricated motors he would have it. That if he would have bought a Ram that would not have happened. Obviously not an appropriate response or suggestion being in the situation we are in. Meanwhile two months later we are paying for a truck that is unusable and already depreciated greatly. We need a response, a buy back and a resolution. I would greatly appreciate if we could be contacted with a resolution as soon as possible. It is beyond unsatisfactory professionalism and the lack of communication we have received from your dealership and GM. BUYER BEWARE!!! Wish we would have been warned!- Mr. Mark M. That is part of the problem the GM doesn't reply to my emails or phone calls, NO One returns emails or respond. read more

The complaint regarding the continued unresolved vibration issue in my 2025 Chevy Tahoe, which began immediately following a routine oil change and tire rotation performed at AutoNation Chevrolet Doral on August 11, 2025. Since that service appointment, I have returned to the dealership no less than six times, spoken with numerous service advisors (including Ross, Sheldon, and Carlos), attempted escalations with Avi, and even requested Technical Assistance Center (TAC) support. However, the issue remains unresolved, and the dealership continues to fail in effectively diagnosing or repairing my vehicle. Summary of Issues: August 11, 2025: First oil change and tire rotation at AutoNation Chevrolet Doral. Immediately experienced vibration upon acceleration on the highway. August 12-15: Multiple calls made to the dealership with no returned calls from the service advisor. August 16-17: Vehicle brought in; test-driven with Sheldon who confirmed vibration. Told vehicle was fine or possibly had an irregular tire. No resolution. August 19: Vehicle towed from my job for service. Told "nothing was found." August 21-23: Test drive with Sheldon confirmed vibration again. Alignment performed. Still not resolved. August 25-28: Continued calls, lack of returned calls, and no resolution. Vehicle again returned and TAC involvement promised. Current Status (as of September 5, 2025): My vehicle is still experiencing vibration during acceleration and highway speeds. I have not received an update in over a week. I have now been without reliable use of my vehicle for nearly a month, despite owning it for less than 4 months total. I have experienced major inconvenience, missed work, and transportation issues due to this unresolved issue. What I Am Requesting: *REPLACEMENT Clear and timely communication from either the dealership or GM regarding status updates. Consideration under the Florida Lemon Law, should the issue remain unresolved after another attempt. read more

The service department at this location is terrible I had a bad experience here 2 years ago hoping that they're expertise and customer care would get better but I was wrong they have a option to online to request their shutter if you are dropping your vehicle off and once you get there technicalities and limitations is then explained as if you created the service the one thing they are sure of is that its gonna take a week in a half before touching my vehicle auto nation doral Chevrolet please do better.. read more

Me and my Wife have brought in our Chevy Silverado 2023 4 times already and they say the will resolve the issue and never do. The truck has been having horrible sounding breaks and when the truck is in motion it tumbles and makes super loud noises like something is going to fall off. The low lives that work here try and gaslight you non stop like we are children and tell you nothing is wrong with the truck but give the truck a test drive because" if the truck turns on and off fine there's nothing they can do" they literally told us just like that, Its a disgrace. Stay far away from this place do not spend a penny here. once you buy something they throw you to the dirt. Take your valuable dollars elsewhere read more

Awful service. Made 2 appointments for a recall on my car and wasted my time. Had to go to another Chevrolet dealer to do so. Even though we bought the car in Doral AutoNation Chevrolet. It's a "banana republic" there. read more

I want to share the terrible experience I've had with Autonation Chevrolet Doral, which has caused me frustration, stress, and a huge waste of time and money. It all started with a recall on my 2022 Chevrolet Traverse for the parking assist system. I made an appointment, but they told me they would call me when they had the part. Months went by, and they never called. I called again, and they said they finally had the part. I dropped off my car, paid for an Uber, and 20 minutes later, they called me saying they DIDN'T have the part after all. This happened THREE times. I finally spoke to the Service Manager, who promised me a loaner car and told me to bring my car in. I also requested a scheduled maintenance service (oil change, tire rotation, etc.), which was supposed to take 2-3 hours. Instead, it took FOUR DAYS just to complete the recall, and they never did the service! When I went to pick up my car, I found out they had damaged it on the right side. I complained, and they promised to call me the next day to fix it and give me a loaner car. They never called. Two weeks later, I had to call them. They told me to bring the car in that same day. I dropped it off, and they told me Hertz would deliver a rental car within 15 minutes... Two hours later, I was still waiting. When I finally got to Hertz, the manager told me that Autonation knew since 8 AM that they didn't have a driver to deliver my rental. After all this, they still have my car, and I have no idea what to expect next. They have cost me time, money, and my peace of mind. I've been anxious, sleepless, and completely frustrated by their lack of professionalism and accountability. If you're considering taking your car to Autonation Chevrolet Doral, THINK TWICE. I wouldn't want anyone else to go through this nightmare. read more

Why buy from this dealer if you then take your car to check it and they steal it, then they treat you like shit, they are so "trustworthy" that in one night 6 vehicles were stolen from the property! Para que comprar en este dealer si luego llevas tu carro a chequear y se lo roban, luego te tratan como mierda, son tan "confiables" que en una noche se robaron dentro de la propiedad 6 vehículos! read more

AutoNation Chevrolet Doral - POLICE REPORT OF THE CARS STOLEN ON DECEMBER 18. REPORTE POLICIAL DE LOS AUTOS ROBADOS EL 18 DE DICIEMBRE - Car Dealers Near Me - Miami, Florida

Leo Reyes and General Managers Frank Moragas helped me out and got me a great deal. Thanks a lot!

By far the WORST dealership I have ever been to. The parts came in a week later than I was originally told, but no one felt the need to tell me. I called over six times two days in a row. No one called me back. When the parts finally came in, they were the wrong ones. The price also went up $200 the day before I picked my truck up. I will never be back and I will never recommend this business. read more

A happy customer dealing with questionable dealership pricing strategy. I own a Chevrolet Cruze 15' and I just paid $150 (not including taxes) for just an oil change and replace oil filter. Parts (includes oil and filter): $84.21 labor: $45.95 On to the next Chevy dealership/alternative service shop. I asked what changed and it seems like the operation/ leadership team has very little to-no communication to the service advisors which already deal with agitated customers due to HORRENDOUS turnover for servicing vehicles in general. I requested my suspension and brakes to be inspected and it was deflected by I will need your car to be here one to two weeks in order for a technician to inspect the car properly. My follow up question was how many ASE certified personnel's do they have staffed? Couldn't care less for the answer just a bad experience when servicing. Oh and they stopped google reviews so that is the reason I am spreading the information here and anywhere else that can be shared. read more

AutoNation Chevrolet Doral - Car Dealers Near Me - Miami, Florida

They contacted me through text to come in for servicing on my new truck. I got there and they made me wait about 10 minutes in line. They finally came over to me and asked me what I was there for like as if they didn't know. I told him I was there for servicing on my truck and they made me wait another 15 minutes till somebody else came over and asked me the same thing. After about 10 more minutes, another man came over and asked me what I was there for and I told him the same thing and finally about 10 more minutes later, another guy came over. And told me that Luis would be out to help me soon . Finally, Luis came over and he said are you here to get your oil changed and your tires rotated and I said yes and he took my keys and asked me if I wanted to have my truck washed also and of course I said yes. Then I went inside to wait and then about 30 minutes later Luis came in and told me that I didn't have coverage for an oil change or tire rotation and it would be over $400 for me to get that done there. Which is probably double what I could've gotten it done for in Key Largo. So I said no thank you I don't want to get bent over for that much money. Thank you anyways.. so I wasted five hours driving there and back and waiting. And then they knew very well that I didn't have coverage for all of that but they sure did want to take my $400. You know I don't understand why they think that's good business. It's not good business.. read more

I been waiting two months por a part. This is ridiculous, I have a 2023 Chevy Silverado it is unacceptable that a customer has wait this long for a part that is supposedly on back order. Unacceptable! read more

AutoNation Chevrolet Doral - Car Dealers Near Me - Miami, Florida

Avoid this dealership at all costs. They will sell you a car and tell you it has a warranty but they will not honor the warranty. These people are criminals who will not take your calls. Once you buy the car, you're on your own. read more

I have been trying to sell my truck through. AutoNation, I ended getting two different offers for my truck. The first one was 11/11/2022 for $55,000 with I let expire. The second one was on 1/10/2023 for $46,500 So, I decided to call the dealership to make sure the offer was still valid, and I was told. That the offer was change by corporate headquarters and that the price of my truck is now $38,500 I feel there's something not right with this offer. Foremost, my truck is like new condition. With only 30,433 miles, totally customize truck. I never got the opportunity to show them my truck, and they just decide to lower the offer without seeing the truck. This is not right! Honor your offer. Preferred solution: I would like for AutoNation to honor the offer that was sent to me by email. read more

AutoNation Chevrolet Doral - My F250 - Car Dealers Near Me - Miami, Florida

I brought my Camaro in for service in November 2023 because it was misfiring, sluggish, and had no acceleration. The Service Dept kept my car for five weeks waiting on parts after diagnosing my issue as internal engine damage. My car was out of warranty but no loaner car was offered nor was a car rental discount at a local car rental agency. After five weeks and over a thousand $$$ in car rental fees my car was claimed to be fixed. I took my car from this dealership and in less than one week a CEL appeared on my dash because critical sensors hadn't been replaced during the previous service. At this point, I was beyond angry because I paid almost $7k to have them repair my car and also had over $1k in rental car costs and my car was still broken because they failed to include these critical sensors in the repair. Again, my car sat at this dealership waiting on parts costing me hundreds in additional rental car rental expenses. Finally, I demanded and received an acknowledgment from the Service Mgr to use aftermarket sensors instead of waiting weeks more for OEM sensors. The Service Dept installed the aftermarket sensors but failed to perform a sensor relearn procedure and again I got a CEL and misfiring. At this point, I PERFORMED THE SENSOR RELEARN using my laptop and the appropriate software to perform this procedure. This procedure is a BASIC STEP that any competent mechanic should have performed before releasing the car to me. This place will not get my $$$ in the future. Do yourself a favor and avoid this Service Dept. read more

Update: They magically found my car in the service station WHERE THE TOW TRUCK DRIVER LEFT IT after I threatened to call the police Chevrolet Doral LOST MY CAR from the service center. By their own account, they don't answer their own phones so I had to travel there to find out THEY LOST MY CAR. I wanted to get a few things removed from the car before I sold it and the salesperson said to simply leave it at the Service Center. The Service Center called me the next day and said they would call me back. No one called me back No one picks up their phone so I travelled there and got the personal cell phone of a salesperson. When I called back they tried to tell me they can't find it and it wasn't until I talked to Paola that anyone tried to find it. The police are going to be there shortly read more

Don't try calling this place to get parts or to get your car in here for service. They refuse to answer the phones, and when they do answer, they put you on hold for 20 minutes. Unacceptable. read more

This place is terrible. Probably the worst customer survice in the whole united states. I work with cars and i have reference to say that. I took my car for service on Monday 7am, my appointment was for "wait in the store". Now its Thursday and I simply get no feedback. they send you a text message to open a comunication channel but they simply ignore all your messages. them you call them and they don't pick up the phone. you leave a message they don't return your calls. You call another department they try to call and they also don't pick up the call. They say they will also leave a message for service to call you back, but they don't. You need to drive there and corner your advisor if you want an update, it's crazy.... I'm not sure how they keep themselves in business to be honest. read more

Jose Fernandez sold me an EV with out providing proper information about how difficult it is to charge them for some one who does not own a home. They should be more responsible and inform customers properly before selling these cars. read more

The one in doral has HORRIBLE customer service!!!! I've been hung up on, put to transfer mid sentence right after hearing laughter, my car has been in their shop for over a month for a malfunction with the shifter (not my fault, it just stopped working) and give me a rental with No insurance, forcing me to have to pay an extra $350 a month for something THATS NOT MY FAULT!!! The manager even told me "you could get the car whenever it's just not fixed." With a very disrespectful sarcastic tone! Mind you, my Chevy trailblazer 2022 that I bought from them is only a year old!!! THEY DONT FULLY HONOR THEIR WARRANTY!!! I shouldn't have to pay for anything on the rental other than my tolls and gas! This was an issue with the car THEY sold me! read more

What can I say about this place that the previous reviews have not? 1. For starters you need to completely ignore their Internet sales prices unless you're planning on trading in a vehicle and financing through the dealer because that's the only way you're gonna get that price. 2. If you give the slightest hint to the sales person that you're not going to finance through them, I wish you the best of luck because they will ignore you like you have the plague. 3. Kelly Blue Book had my truck at a trade-in value of $61,433. They offered me $52,500 (the barrage of bullsh!t they tried to feed me about why that was their offer hurt my ears). 4. Do not waste your time going into this dealer. They are going to screw you. Their entire sales process is set up to screw you, and if you think you're getting a deal on your trade-in, they're screwing you on the new car you buy, if you think you're getting a deal on the new car, you're getting screwed in the side finance. I initially called and spoke with the sales person who I informed that I would not be trading in a vehicle or using their finance and I just need to know the price of the vehicle after tax title and license. Three times in three days I got this dude on the phone and every time he had an excuse for why he didn't have it. Finally, I went in and saw for myself......the massive con that is AutoNation. You've been warned. read more

I called at least 6 times asking for the price of an oil change most times transferred and no one would answer until I got a service representative (Ruben) on the phone and told him I need a price for an oil change he replied $225, I asked why so much for an oil change and he replied they use olive oil. I asked if was a joke he said no and hung up. What great customer service! read more

Stay as far as you can from here! The worst service we have ever encountered in a dealer. We bought a used car here and within a day we had to take it back because it was turning off on us and making noises in the differential. We took it back and they kept giving us the run around. Finally they told us they had changed the transfer case and that the battery plug was loose. Long story short when we picked up the car the transfer case had not been changed because it was dirty, the lady that was helping us was very rude and told us we didn't know what we were saying and that we were pessimists (my husband has been a mechanic his entire life) They also didn't want to give us any kind of paperwork with what had been done to the car. In other words they'll treat you nice to take your money but as soon as something comes up they will treat you like garbage! Never coming to this dealer again. Service sucks! read more

AutoNation Chevrolet Doral - Car Dealers Near Me - Miami, Florida

They saved our EV from dying and it was not aChevy nor purchased thru the dealership. They were super helpful

por aquí les quiero hacer saber a muchos de sus clientes que tengas cuidados y revisen bien si desean adquirir un auto usado con ellos porque mi auto estuvo 11 días en el taller del concesionario y tuve ir recogerlo sin respuestas ni soluciones aunque mi auto estaba en el periodo de garantía. Es una lástima tener que expresar mi experiencia pero es algo bien agobiante que estés confiando en una solución y tener que arreglártelas con tu auto cuando nuestros autos son nuestros pies para poder llevar el sostén de nuestras familias. Mis Bendiciones para todos. read more

I came for a simple fix up ... a KEY 2011 Camaro . I've gotten keys before in the same dealer ! But this time the key machine did not work . Customer service slow . I had paid for this in advance and the cashier did not even give me a receipt . Horrible . read more

This place was terrible! As soon as we purchased our car it went downhill. We have owned the car for not even 2 months and we are heading back in for the second time. Last visit I told them what was wrong and they only addressed 1 issue. Called to get info about our warranty and they don't know. The customer service is so bad! It's almost as if they got your money so who cares now, you're on your own. I DO NOT RECOMMEND BUYING A CAR FROM THEM!! read more

Works costumer service , they took 6 months to give me my liscense plate I live in Naples so it's not fair that I have to drive 2 hours to get it, I DONT RECOMENT THIS PLACE. read more

I would rate this dealer with O start the Cuban manager Jorge he is the worst manager I ever meet people in Miami Florida doesn't know how trate with the public this guy always is so rude with the public I bought a Toyota 2019 and the car was so dirty inside with food everywhere and before I finish the deal with the seller man I ask for all the spot in the car and Jorge the manager told me to go to a car wash or buy a special machine to wash it because they can't do nothing with all the mess inside the car, a month ago I bought a trail blazer 2022 with Davyd he is so nice and help me a lot with it but this guy Jorge I wouldn't come to this dealer anymore because he always make me fell like a sheet read more

Horrible service! As I see other reviews, I guess it is not new to you guys. Does anyone in that place even care what the reviews are saying about your customer service???? I need paperwork to finalize a claim and no one seems to want to help me or care. I have left endless messages, but no one has called me back or has given me the paperwork that I need. Autonation is a big company, yet I don't know how they don't care what is being said about them??? I need to know how I can go above these ignorant and unmotivated less than humans and speak to someone that cares about the customer!!!! I put in a star because it doesn't let you send post without it! but you deserve a 0!!!! read more

For the past 3 years I have been taking my Chevy Volt 2013 in for a service high voltage charging system alert. This issue has gone unresolved. I spoke to GM customer support which has not helped. They advised to take it to another dealership to get a second opinion. The second dealership was AutoNation which concluded that there was a radiator leak. They said that even though it cools the battery it is not related to the battery and not covered by the voltec warranty so I would have to pay out-of-pocket. Before I took it to AutoNation Chevrolet I never had a radiator fluid leak of any kind. Now I am stuck with a service high voltage alert and a radiator leak. This is one of the worst experiences I've ever had with a car company and a dealership. It is my first experience of a vehicle with Chevrolet. And not only have they not resolved my original issue but created a new one. read more

Took my car to service a recall they broke my dash and AC vents trying to remove my cell phone holder. Spoke to a manager who said my car was old and brittle so much for "chevy, like a rock" they caused more damage to the car than if I would've just ignored the recall. Called and left messages they don't return calls. I just called 4 times in a row not even the operator answers. Save yourself the heartache and take your business elsewhere. read more

WARNING... FRAUDULENT DEALER!! RUN!!! I purchased a 2009 Honda from this dealer on December 19, 2017 that is in the United States illegally. The car can not be titled or legally driven in the U.S. The State of California will not issue a tag for the car, nor will any other state. No one at AutoNation will help me or even return a call. I have been ripped off... don't let it happen to you! read more

AutoNation Chevrolet Doral - Car Dealers Near Me - Miami, Florida

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Best place to buy a car . Francisco was the most honest salesman I have ever worked with

I visited AutoNation Chevrolet Doral today and I couldn't wait to share my unpleasant experience. This dealership sells cars but they are not able to meet the needs of the customers. The service is terrible in the service area, they don't have enough mechanics to take care of maintenance or repair needs despite having a car with warranty available. The general manager is never available because he is not at the dealership, and his employees don't know when he can show up at his work station. The people who schedule your shifts don't inform the customer how long the service can take, so if you bring your car to this dealership, you might not work for the next 3 or 4 days because you are without your car. After you buy your car, everyone wins and you might not be able to use your car if it has a mechanical issue because no one fixes your problems. I do not recommend buying any car from this dealer. read more

They are the best!! I have been their client since 2015 and I always leave very satisfied !! I always recommend this place because for me it is the best read more

Although my purchase experience with Alain was positive, who was very helpful and professional, during the purchase of my 2020 Chevy Equinox (June 2020) and I would have considered seeing him again for our second vehicle. Once becoming a customer of AutoNation Chevrolet Doral, I have found the Service Dept. to be a quite different matter. I took my vehicle in to AutoNation Chevrolet Doral on Thursday, May 6th, in the morning (10:30am) to have parts replaced/installed in my vehicle which had been ordered the previous week and was told my vehicle would be ready by 3pm. During the day, I received no updates or status regarding the work on my vehicle as experienced in previous service visits. And once again, having not received any calls, I attempted (around 2:30pm) to contact AutoNation Chevrolet Doral via phone which resulted in being greeted by an automated phone system that puts you on a loop for the Service Dept., that then drops/disconnects your call on the 3rd round. In my frustration after multiple attempts hoping for a different result I pressed "1" for Sales. Amazingly a human being answered the phone. That of course angered me, proving to me that their priority and emphasis is not so much on existing customers who have already purchased, driving and getting your vehicle serviced but on the purchasing of new ones, and making "That Sale". After explaining my situation to Sales Associate, he was kind enough to place back onto that automated system again, although I explained that part to him as well. Likewise, my calls to my Service Associate, on the supposed personal cellphone number he had provided me with, went unanswered, but the experience is not over yet. I found myself having to ask a friend to drive me to the Dealer since I could not reach or speak to anyone in the Service Dept. Upon my arrival, I come to find out the Service Associate left early for the day, which again just confirms how unvalued I am, as a customer; not worthy of a courtesy call, to let me know who I should direct myself to, regarding my vehicle in his absence. Additionally, my vehicle that should have been ready by 3pm, I'm now being advised, it will be another one and a half hour wait. After finally having my vehicle returned to me and proceeded to head home at 4:30pm, my Safety System, the main issue for my service visit was not repaired properly. The Seatbelt Alert now only sounds on the initial start of the vehicle, it does not continue to sound to alert the driver that the belt has not yet been fastened. This feature, by the way, had nothing to do with the reason I brought my vehicle in as it was working properly prior to leaving my vehicle for service at your facility. I am not satisfied with my Service experience visits since purchasing my vehicle in June 2020, as they have been similar. The few contacts I've had with personnel basically pass the buck and blame the pandemic for the "Lacking of Service". Really?? My voice messages left for Supervisors and Managers have gone unanswered. Even my attempt to get help from the On-Line Chat on Thursday, May 6th, resulted with the same outcome. As of the writing of this review on May 12th, NO returned calls have been received, but I did receive an email survey requesting an Excellent Review. My near future hope and intention to purchase a 2nd vehicle from AutoNation Chevrolet Doral is now, null and void and not to even be considered and not only will I not recommend friends or family, but may even warn them to avoid this dealership in the future. read more