One thing I've come to realize is that no one is perfect. We all aim to be the best version of…read moreourselves, but sometimes, we fall short of meeting everyone's expectations. I hold myself accountable to that truth as well. My experiences with Westside have been a mix, mostly positive. I genuinely believe they strive to do right by their customers. Some employees take pride in their work, while others may approach it with more of a "clock in and clock out" mentality. No judgment here--we all have days where things don't go as planned, and sometimes that frustration spills over onto others. I don't take it personally, but I will say this: if you have specific requests, be proactive. Write them down, ensure they're noted, and establish clear expectations for follow-ups--whether that's them getting back to you or vice versa. Patience is key. You'll encounter new employees and the occasional grumpy one, but at the end of the day, what matters most is getting your car or truck fixed in a reasonable timeframe at a fair cost.

Did not want to make a sell, sales team was not friendly, had zero customers did not even try to…read moreclose the deal.

This is my third vehicle bought new from the same team and dealership…read more Chris was our F and I guy. Better deal overall than other Houston based Nissan dealerships Nothing deceptive or under handed Just a decent deal and friendly service Shout out to Martine in Service

Classic bait-and-switch operation. I texted and emailed asking for a simple Out-the-Door price, but…read morethey repeatedly dodged the question and insisted I give them my home address and come into the dealership. After several back-and-forth messages, they finally admitted the car I was asking about had a "sale pending" and immediately tried to upsell me on a newer, more expensive model. Save yourself the headache and take your business elsewhere.

Trusted and valued for auto purchases and service since 2005…read more Wouldn't consider going anywhere else for Toyota related item. Strong recommend.

Had a pretty good experience at this dealership with Zeb. My co-worker recommended him and I can…read moresee why. You don't get the normal car sales guy vibe from him. He was respectful, kind throughout the whole experience. Definitely recommend!!

very professional courtesy comfortable waiting room all my questions were answered I. Reference…read moreto my car thank you

What a a horrifically bad service department. I brought my car in for an oil change at 5:39pm when…read morethe stated hours of operation for the service department are until 7pm. They said the mechanic would not take me because he's done at 6pm. They did not offer to make a future appointment, did not apologize, and could not look more annoyed when I asked if you're open until 7pm why could you not take a car. They said they're only open until 7 "waiting around for people to take their cars". I'm pretty sure they took me as a customer so they could make the sale of my car (5 months ago) when I walked in later in the evening. This is beyond upsetting and I'm beyond upset and could not feel less valued as a customer.

I took my new 2026 Ram 2500 truck for an oil change. First of all I waited there for approximately…read more3 hours and $300 for an oil change! When I got home I noticed that my new truck was leaking oil. I open the hood and oil was everywhere. The mechanic who serviced my truck did a horrible job! That guy didn't even wipe down or clean my truck. I will never take Truck there again. This is how they treat their customers after purchasing a Ram product. I called them back had them clean it up and had a master mechanic look it over. I asked the service manager to change fuel filters for wasting my time and their mistake. He offered me a wash! LOL. Seek another professional dealership!

These jackasses will have you wait a whole hour waiting on the phone for service, then when your…read morenext up in queue one of the service losers will instantly hang up on your call and make you completely waste your time. The service department is full of losers. The sales department is just as much of a group of losers, Ive purchased 3 Hellcats and everytime i went shopping for a hellcat I go to this dealer first because i live next to it, and everytime I go they low ball my trade in and try adding extra scam charges ontop of the vehicle price, and everytime I walked out and bought a hellcat somewhere else (Gulf fwy cadillac, sugarland chevrolet) this dealership is absolutely garbage. tired of dealing with these crooked dealership workers

On March 7, 2026, I visited Honda to purchase new windshield wiper blades after my original ones…read morewere accidentally thrown away by AutoNation Ford Katy. Fortunately, the representative at Ford was able to locate one of my original wiper blades, so I only needed to purchase one new blade and a replacement rubber for the second one. The Honda employee who assisted me was extremely friendly, helpful, and attentive, making sure all my needs were taken care of. Then, on March 9, 2026, I returned to Honda because Ford was unable to help me remove a stuck valve cap on my tire. Honda checked it right away and advised that they could fix the issue without any problem, estimating it would take about one to one and a half hours. Their team worked quickly and efficiently, and I was back on the road much sooner than expected. As an added bonus, they even washed my car for free, which I truly appreciated. Thank you, Honda, for the wonderful customer service. Please keep up the excellent work! Special shout‑out to Thuan Vo for the outstanding assistance!

I really wanted this purchase to work out. The buying experience started off well, and my…read moresalesperson was responsive and helpful initially. Unfortunately, everything that happened after I drove the vehicle home changed my opinion of Katy Honda. I purchased a 2018 Honda Civic Si on July 17. That same evening I discovered an oil leak and a driver-side low-beam issue. I notified the dealership immediately and returned the car the following morning. During that drive, multiple warning lights and system messages came on. Katy Honda kept the vehicle for nearly two weeks. During that time, I repeatedly asked what had actually been diagnosed, what repairs were being performed and for copies of the repair order and inspection documentation. I was told I would receive those records. I didn't. When I finally picked the car up, the low beam still wasn't fixed. Then on August 8, substantially the same warning-light condition returned. At that point I took the vehicle to Gillman Honda for an independent Honda diagnostic. Gillman documented permanent P0172 and found that the PCM had been modified, was missing diagnostic information and had a serial number that did not match Honda's data list. They recommended replacing and reprogramming the PCM. Only after I returned to Katy Honda with that independent diagnosis did I finally receive the July 31 repair order I had repeatedly requested. Katy Honda's own document showed they had already retrieved P0172, reset it and documented an "aftermarket performance intake, exhaust and possible tune." That information was never disclosed to me before I bought the vehicle. I also later received communications from the prior owner indicating that the rear-main oil leak and recurring warning-light condition had been disclosed during the trade-in process. I'm not claiming every employee at Katy Honda knew that information, but I believe it is fair to expect a dealership to know what it is acquiring, properly inspect what it is selling, and disclose material information it discovers. I have tried repeatedly to resolve this directly with Katy Honda management. The issue remains unresolved, and I have now filed formal complaints with the appropriate agencies. I don't expect a used car to be perfect. I do expect transparency, documentation and accountability. That is where this experience fell apart for me.

I will never do business here again. These people do not fix any issues with your car under the 30…read moreor 90 day warranty. Even if the issue was discovered the day after you drove the car off the lot. I'll go to an actual dealership and shop their used cars next time I'm in the market to buy. Even if I paid more for the same make and model, I have no doubt it will save me money in the short AND long run.

Katy Car Max was AMAZING. I picked up my 2013 Honda Fit Sport and felt so well tended to and they…read moreEXCEEDED my expectations. Everyone was so friendly and welcoming and made the process so smooth. As for the car, I was happily surprised to see how clean it was and that the interior was cleaned as well! Smelled great and felt like a brand new car. If anyone is looking to buy from CarMax and lives in Houston, DEFINITELY check out the Katy location. Thanks again ya'll!

FINAL RESOLUTION UPDATE: Neither corporate nor management broke their silence--I happened to…read morerandomly catch our salesperson, Justin, on the phone. Justin took immediate control and rectified the entire situation himself. He informed us he had absolutely no idea the power boards were still disconnected, was never told that my husband had physically come into the showroom to speak to manager Byron Nelson, and was completely unaware that nobody was reaching back out to us while he was out of office. They found it was just a loose wire and plugged the boards back in (like the Service Dept should've initially done after running their MPI) for $0 out of pocket. While we are incredibly grateful for Justin's personal honesty and quick action, this completely exposes the extreme lack of communication and gatekeeping by AutoNation Ford Katy's management team. We had filed complaints with the Texas DMV, the Texas Attorney General, and the BBB because management chose to stonewall us until we got lucky on the phone. Justin saved this deal, but beware of the management here.

One of the worst service experiences I've had…read more I had an extremely disappointing and frustrating service experience at AutoNation Ford Katy (20777 Katy Fwy) that began on March 7, 2026 and took seven days to resolve due to repeated mistakes, lack of accountability, and unprofessional behavior from management. I brought my vehicle in for: * Oil change * Tire rotation * Windshield wiper rubber insert replacement only (not full blade replacement) Despite being very clear about the wiper request, I discovered immediately after leaving that my entire wiper blades had been replaced against my instructions. When I brought this to the attention of the service advisor (Randy), he appeared confused and dismissive. Only one of my original wiper blades could be located, and I was told the technician had already left for the day--suggesting my vehicle was rushed. No accountability was taken, and no solution was offered. Because AutoNation could not correct its own mistake, I had to go to Honda, where I was told I would need to buy new blades since one was missing. I had to rush back to AutoNation before closing just to retrieve the single blade that was found so I wouldn't have to buy two replacements. Shortly after leaving Honda, my tire pressure light came on, which was concerning given that a tire rotation and air check had supposedly been done. The next day, I discovered one valve cap was completely stuck, making it impossible to add air--confirming the service had not been properly completed and that no issue was disclosed. When I returned on Monday to request reimbursement for: 1. The wipers AutoNation incorrectly charged me for. 2. The replacement wiper I had to purchase due to their mistake. I encountered extremely rude and dismissive behavior from a manager named Don, who interrupted me, spoke condescendingly, and showed zero interest in resolving the issue. Although he acknowledged the stuck valve cap, he claimed they "didn't have the right size" to fix it--something Honda corrected immediately. Honda also washed my car, which AutoNation didn't do. Reimbursement was delayed and incorrect multiple times, and my name and address were misspelled on both the invoice and checks--showing sloppy handling of customer information. The only bright spot in this entire experience was Henry, another manager. Henry reviewed everything, immediately acknowledged the mistakes, corrected the reimbursements properly, took ownership of the situation, and followed through exactly as promised. He demonstrated genuine professionalism, accountability, and respect--something noticeably absent elsewhere during this ordeal. It is upsetting that a simple service visit escalated into a week-long issue because one manager refused to help. This location's lack of workmanship, professionalism, and accountability reflects very poorly on the AutoNation brand. I strongly urge corporate leadership to review management conduct and service procedures at this dealership. If not for Henry, this situation likely would not have been resolved at all.

There estimate to repair our SUV was fair and in line with our insurance…read more It was great seeing a woman (Anna) run what is usually a male dominated business so ablely. Our car was finished on time, which we appreciated. It looks good as new!

Quick response and Excellent Pricing!!!! Customer Service is THE BEST..... I'm a new and will be…read morereturning for all of my auto needs. Definitely recommend