How do you contact these people? They have the vehicle we want in stock (supposedly). But their website doesn't list an email, attempts to send messages using the website form results in "server error" and phone communication is next to impossible. Red flag. Going elsewhere for sure. Updating to a three: their online system doesn't work very well, but as it turns out my message to them went through in spite of the server error message. read more

**1 Star - Worst Service Experience I've Had** I would strongly recommend taking your vehicle anywhere other than AutoNation Ford Valencia. I brought my 2017 Ford Explorer in for transmission and engine issues and was initially presented with a repair estimate exceeding **$20,000**. Fortunately, I had a warranty that covered most of the repairs, leaving me responsible for approximately **$3,000 out of pocket**. Even then, the process felt frustrating and lacked transparency. One of my biggest concerns was the invoice itself. My final bill included a charge of **$2,450 listed as "Misc Customer Contribution for Repairs."** The invoice showed **$0 in parts, $0 in labor, and $2,450 in "Other" charges**, with no detailed breakdown explaining exactly how that amount was calculated. For a charge of that size, customers deserve a clear explanation of what they are paying for. The communication throughout the repair process was equally disappointing. After I agreed to move forward with the repairs, my service advisor, **Veronika Archer**, disappeared for approximately a week and a half without any prior notice. I sent multiple follow-up messages and only received automatic out-of-office responses. If you're actively managing a customer's repair, common courtesy would be to inform them that you'll be unavailable and out of the office. When Veronika finally returned, she told me the technician would begin the repairs. Surprisingly, the actual repair work was completed within about two days, making me question why the vehicle sat idle for so long. The day I picked up my vehicle, I texted Veronika at 7:30 a.m. to let her know I was coming. She responded at 8:00 a.m., confirming they were open until 4:00 p.m. I arrived around 11:30 a.m., paid my bill, and waited for my vehicle...No thank you, no further conversation from the worker. When my Explorer was brought out, the key was handed to me, no conversation, no walkthrough. I was shocked. The vehicle was dirty on the exterior despite being told that a complimentary wash and interior sanitization would be provided. Even worse, my fuel tank was nearly empty. When I dropped off the vehicle, I had well over 100 miles of fuel remaining. When I picked it up, the dashboard showed **only 3 miles until empty**. Returning a customer's vehicle in that condition is unacceptable. I immediately documented it and notified my service advisor. I also noticed a mileage discrepancy of approximately 10 miles compared to what was documented. Afterward, I politely reached out asking whether the dealership would consider a small gesture to make things right, such as a gas card or a complimentary oil change. I also expressed my disappointment regarding the vehicle's condition upon return. I never received a response. I followed up again, asking for a reply, and was completely ignored. That was perhaps the most disappointing part of the entire experience. Once the bill was paid, customer service ended. Between the lack of communication, unexplained delays, poor follow-up, questionable invoice transparency, dirty vehicle return, and nearly empty gas tank, I cannot recommend AutoNation Ford Valencia. If you value communication, transparency, and customer service, I would strongly suggest looking elsewhere. read more

BUNCH OF LIARS AND SCAMMERS AT THIS DEALERSHIP. I drove down 5hrs from Northern California on Sunday morning to purchase a Raptor Vin 1FTFW1RG0SFC33519. I met with my sales person Tyler Mccartin, we walked over to see the truck and right away I saw the front bumper on the RH side to be misaligned. At first I didn't say anything I just kept inspecting the truck. I asked Tyler why did the previous owner trade in the truck with so little miles, he went on fabricated a lie. We walked back around to the front of the truck and I popped the hood. Once I opened the hood, I could CLEARLY see that this truck had been in a accident. All of the fender bolts had socket marks. The hood bump stops had over spray of white paint all over them and the RF fender was poorly painted. At this point I asked Tyler what happened, he quickly got defensive and referred to Carfax doesn't show any accidents. Tyler then goes to say let's see if I we can make your a deal on a new one since you drove all this way. Of course they didn't have another white Raptor with the 802A package. Tyler's manager then goes on and says, how about I knock off another 2k on this Raptor. Why would I wanted to pay close to 100k on a Raptor that has been wrecked before.? As I'm walking out and getting ready to leave one of the sales managers walks up and says, "what about if we make you a deal on the RAPTOR R since you drove down so far and we have no deals going today". For some reason I decided to wait another 5 minutes. The Manager came back with 30K THOUSAND OVER MSRP, I just laughed and left. AUTONATION FORD VALENCIA thanks for wasting my entire Sunday. I drove 10hrs round trip (almost 600 miles) and wasted over $200 of gas. AUTONATION and FORD should be ashamed to let a dealership like this represent their brands. read more

I had a very disappointing experience with AutoNation Ford Valencia, specifically with Juan Zapata Rosales and Jason Price. On March 30, 2026, after work, I drove 71 miles from my job and 23 miles from home to see a 2025 Ford Mustang Mach-E GT in Velocity Blue. The drive felt worth it at first because Velocity Blue is my favorite color, and I was also actively negotiating with another dealership on an identical GT in white. I brought that competing quote with me. When I arrived, no one greeted me for a while. Eventually someone acknowledged me and got Jason. We test drove the car, and I loved it, but the vehicle was extremely dirty both inside and out, which was disappointing for a car they were trying to sell. Once we sat down to discuss numbers, they tried to match the other dealership's offer and got somewhat close, but Jason kept pushing for a payment that was still about $50 more per month than the competing deal. I had already been upfront with Juan by text that Ford might not approve me and he told me they have multiple lenders. Jason encouraged me to let them run my credit anyway, telling me they had a strong relationship with Ford Credit and that approval without a co-signer likely would not be a problem. At that point, my dad, who was involved in helping me compare the offers and is my co-signer, was too far away to make it to the dealership before closing. He told me to come home so we could discuss both deals. I communicated that to Jason, but he pressured me by saying the incentive would run out, even though the dealership website showed it ending on 3/31/26. I was also extremely hungry, tired, and feeling faint after the long drive from work, so I completed the application and Jason said he could run my credit and update me afterward. I immediately received an Experian alert showing that my credit had been pulled. The next day, March 31, I texted both Jason and Juan for an update because I needed to know which dealership I should go to after work. No response from either of them. I emailed the general manager and got no response. I called the dealership, gave my information, and was told someone would call me back. No one did. I then contacted AutoNation customer service to ask for the status of my application. They said they would notify the dealership and that someone would reach out. They even made me a 6:00 p.m. appointment, but I made it clear that I was not going to drive 71 miles just to be rejected in person and waste everyone's time. Still, no one from the dealership called or texted me. I waited and waited until it became too late. The incentives ended that day, and I was left with no answer, no explanation, and no professionalism. A simple response saying the deal would not work, or that I was not approved, would have allowed me to move on. Instead, I was ignored after they ran my credit. Later, Ford also ran my credit, and to this day I still do not know why, because no one at the dealership has explained anything. This was one of the most frustrating and unprofessional dealership experiences I have had. Communication after a credit application should be the bare minimum. read more

I must say.... Are you looking for a car? Worried about car salesman have a certain persona? Wondering will they be hounding you non stop? If you answer yes to all three, can I tell you, this place is not it. Meaning they are honest, great and will help you get a car or in my case a Bronco. I recommend this place highly! I would ask for Juan and the sales manager Nef Gonzalez read more

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This place is such a joke ... My husband's truck has been there over a week, the service adviser says she's waiting for the warranty insurance to call her back so they could install an starter on the truck.. I wish there was another Ford authorized service place in Valencia, someone that actually cares about their customers and most of all their reputation not like this place . Maybe they should close this place down and put someone there that will take their job seriously read more

I grew up in the Auto Industry. I worked for dealerships growing up in the 90's-00's. I even worked for Autonation as Service Runner for a time. I say all of this to say unequivocally, this dealership is the worst, by a far margin, than any other dealership, new or used, that I've had the displeasure of dealing with. I sold myself a Bronco from their extended inventory, coordinated delivery with the GM from the other dealer, and willed the deal into fruition. AutoNation Ford's staff didn't help with any of it... Fast forward to today. 75k miles and 5 differentials later... my Bronco still sits on a rack, and has been for 24 days, with no communication about what's going on and when I might get it back. It took 12 days for warranty to approve repairs... but warranty only covers 10 days of rental. Someone explain to me how that works? They told me warranty had to approve the repairs before they can put me in a rental, so for 12 days I was in a rental, out of pocket. We get the warranty approval and, Sam White, the Service Director, approves the rental but only covered 5 days. So now I've got the rental company calling me and asking where the rental is, that it's overdue, and that I need to bring it back and switch it out for a Ford or else the dealership may not pay for it, since I drive a higher end Bronco. Thanks, Sam!!! I try to call and call and call but only keep getting voicemail. They only have 5-6 service writers and not a single one can be bothered to answer the phone during normal business hours? So today I called and demanded to speak to the GM, Shawn Clancy, another gentleman that has left me less than impressed. Ever heard that the fish stinks from the head, Shawn? Your entire management staff (Sales, Service, Finance, Parts) have all required me to hold them accountable to do the jobs they are being paid to do... it should not be up to paying customers like me to make you're employees do their jobs. I should not have to follow up and beg your service writers for Information. I should not have to tell your sales manager to call the GM at another dealer instead of emailing, I should not have to have your Service Director admit, on the phone and in front of you, that he has failed to provide me the level of service you expect your customers to receive..... and yet here we are!! Stay away and go elsewhere for peace of mind and a better car buying experience! read more

So my battery died out of nowhere and it was still under warranty but I heard some dealerships try not to cover the battery as it's considered a wear issue. They got me in the next day from when I called, Veronica helped me this time as my normal guy was on vacation . She was very nice, professional and respectful of my time. Got me in and out fast, did the test and replaced my battery for free and I was out of there within an hour. Ty Veronica and team read more

Bought a bronco today.... Thanks to Jay we got a great deal and are so so happy with our experience! We will be back here for our next ford. Thanks Jay! read more

AutoNation Ford Valencia - Bronco Badlands - Car Dealers Near Me - Valencia, California

Thank you Mo for helping me . I love my new car. Everyone was so helpful to get the deal done read more

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If you decide to go here after all the bad reviews, at the very least avoid working with Juan Pina. I went to look at a used vehicle back in September and decide it to take it. Before I left I asked him about the second key, and instead of explaining to me there was no key and that I would need to purchase one. He said he'd get one made and mail it to me. I emailed and texted for months to get updates on where the key was. Turns out I would need to purchase one. Even my temporary plates. I've never had to wait longer than 1 or two months for them. It's been 3, going on 4 months. And I'm still waiting. If you can avoid this dealership, please avoid it. And if you have to do business with them. At least do your self the favor and ask for another sales one. One that won't lie to you. read more

We had the best car buying experience ever thanks to our salesman, Willie. We came in on Black Friday just to get an idea about switching out of our old lease, and we ended up getting an amazing deal on a truck. From the moment we walked in, we felt welcomed, respected, and truly taken care of. This was the first time my husband and I felt like we weren't being taken advantage of. Everyone we spoke to was kind, honest, and professional. After having a bad experience at a dealership closer to home, it meant so much to feel like our needs were actually understood. Even though this dealership is about an hour away from us, it was absolutely worth the drive. Willie went above and beyond in every way he was informative, patient, and genuinely helpful. He even took time on his day off to call us and make sure we were fully set up and taken care of. His integrity and customer service are unmatched. We would give this place 10 stars if we could. They truly live up to the standards of a trustworthy, ethical dealership. No pressure, no gimmicks just honest people doing right by their customers. We'd gladly come back again, and we'll definitely be recommending our family and friends. This dealership has earned our loyalty for future purchases! read more

Worst dealership ever goes to Autonation Ford. They do not return calls have a very annoying automated phone answering system for service and do not provide follow up. Avoid this dealership. read more

They made purchasing our new truck very painless. The negotiating process lacked the typical pressure and everything was spelled out very clearly without any surprises. I recommend them for any of your Ford vehicle purchases. A thank you as well to the fantastic sales person Zachary! read more

I took my car in to the service department for a warranty issue. Thanks to my service advisor Greg I had excelent service and a good experience with excelent service. I would highly recomend the AutoNation Ford Valencia service department. read more

I sadly conducted business here. I had my For Raptor serviced here for a few years. The last time I turned the vehicle in for regular service I mentioned there was a very obvious knocking sound coming from the engine area. My service was completed, and I received the service record with all the areas in green and was informed there was no issue. Three days later I was in a cross country trip in the middle of nowhere Oklahoma, and my truck started making a loud knocking sound. About 10 minutes later the truck stopped running. I waited almost 6 hours for a tow truck in freezing cold weather and almost didn't make it to my destination, which I had orders to report to. I won't bore you with the rest of the story, but almost $30k later this dealership refused any ownership of this issue and left me to hang dry. Mistakes happen, but any business that doesn't take ownership of a mistake is the worst type of business. I do not recommend you spend money at this dealership. read more

AutoNation Ford Valencia - Truck towed to a Ford in Oklahoma (hours away from where I broke down) - Car Dealers Near Me - Valencia, California

Shitty customer service, "repairs" are only band aid fixes in hopes you'll run out of warranty before the issue gets noticed/happens again. Dodgy, do not return or answer calls. Avoid this place read more

WORST DEALERSHIP EVER RUN AWAY!!! They scammed my parents. Elias Lux is one of the ones responsible . The general manager never showed up to speak with me and none of management ever called me back. I've contact Ford directly to get help because they still won't call my parents back to give them their check! read more

Avoid at all cost! This dealership will take advantage of you! This is exactly what they did to my friend's parents and left with without a car. They refuse to speak to them and have yet to promise to pay for the car they took. Stay away from this place! read more

Today was a sad day i had to return my 2014 Prius v I just bought yesterday with 117000 miles used car pick it up at 1pm in the afternoon all nice a detail only waiting to find out it was a lemon I was sad I had to return it because I don't want someone else it's problems the staff is friendly and very helpful when u buy a car but when something is wrong they give u the what do u want treatment so sad read more

AutoNation Ford Valencia - Here my excitement picking up my 2014 Prius v - Car Dealers Near Me - Valencia, California

I will NEVER buy another vehicle from AutoNation and especially not Autonation Ford Valencia. Typical scummy Sales, Service, and an AWFUL FINANCE DEPT. Avoid at all costs. Do not do business with Alexis Steele, or Elias Lux. They tell you what you want to hear and screw you behind your back. I was told an OTD price(everything TTL) only to have another almost $1,000 added on after the fact. When I asked if I was getting the 0 payments for 90 days, Alexis Steele did not know (how does finance not know what incentives are going on?) she confirmed with her manager that I did get the 90 days deferred payment. I ended up getting my bill sooner than the 90 days promised. I tried calling Alexis back but she conveniently was not in the office or came up with any excuse she could think of, new management, her manager was out,i haven't had time (she had 3 weeks to give me a solution or answer) blah blah blah. I finally spoke to Elias who said I misunderstood the incentives which was not true. The facts were, that Alexis was inept and had no business in the finance dept as she had no idea what the incentives were and failed to tell me that the specific vehicle I wanted did not qualify for deferred payments. Little to no effort to be made whole. Horrible people, horrible business, shame on you. I thought my sales guy was good until he wasn't. Lesson learned. read more

Beware of the Service Department - Unnecessary Repairs and Poor Workmanship I took my new company vehicle to Autonation for a simple oil change, and it has been a nightmare ever since. The vehicle had less than 6,000 miles on it when I took it in for its first service. I left with an oil leak repair and a "discovered" hose issue with the windshield washer fluid reservoir hose - both of which feel like manufactured problems to pad the bill. Unfortunately, since they are an authorized service provider for my company, I ended up going back, and somehow it only got worse. Now, my engine overheats whenever I go into passing gear, something that never happened before they touched it. This vehicle was brand new, and now I'm dealing with ongoing issues that all started after a basic service which I feel might have been over this places technical capabilities. Even with the BS walk around video this place feels like a total scam. It's an effective business model though...service business down? Just create your own repairs. Save yourself the headache and find a more reputable service center. Oh and lastly, good luck trying to get scheduled...this place is constantly packed (probably for all the recommended repairs) so it's hard to get in for something easy and you can't get anyone to return a call even if you wanted to do something. They should park a big garbage truck out front because this place is trash! read more

The dealership hasn't changed Same old stuff Make an appointment make you wait for two hours for a five minute fix read more

I brought my Fusion to Ford Valencia to address a noise issue, after a week, the diagnosis revealed a cracked flex plate. I approved for a full repair. Two weeks later I was told my car was "repaired" and ready for pick up. During the 7 mile drive home, my car had emitted a huge amount of smoke from the exhaust, transmission fluid started pouring out, and the trans started slipping. Contacting my service advisor, Gregg Speer, for guidance, I was instructed to return the vehicle. Unfortunately, upon reaching home, my car caught fire. In the aftermath, Speer initially acknowledged a hose clamp was not secured properly on the transmission, attributing it to the fire. However, his stance later shifted, challenging me to "prove it" that it was the dealership's liability. Despite escalating the issue to Ford corporate, I received no communication from Ford Valencia. Having been a loyal customer of Ford Valencia for 14 years, the mishandling of this incident has left me with a total loss and a sense of undervalued loyalty. All of this because of a negligent repair. Don't waste your time or money going here. read more

AutoNation Ford Valencia - Interior - Car Dealers Near Me - Valencia, California

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Mo was very helpful--always available with a phone call or text. He made sure I got what I needed.

Sold me a truck this past Sunday driving there for one hour. There was service due to the suspension. The rear passenger window for the driver side went bad there was ant hive in the better the truck that I purchased so now I am deep and dead with a two day purchase of a vehicle that I have to replace the motor for the window to the service for the suspension and the removal of the hive of the ants and all this was done within a 24 hour period after purchase all I recommend is if you buy a vehicle from this dealer, please verify it and check it thoroughly because they are great in person, but their vehicles have not reflected them read more

Autonation Valencia Ford is the absolute worst. The service department doesn't give a crap about their customers or disrupting their lives while holding their car hostage!!!!! If they don't have about staff that's not my problem. I STILL HAVE TO WORK and not providing me with a rental car since Tuesday is unacceptable!!! And that's AFTER I insisted something was ACTUALLY wrong with my car for the FOURTH TIME!!! And god forbid the finance department actually do their job correctly putting in a warranty renewal. This is the worst customer service I've had ANYWHERE!!! I'd give negative stars if it would let me!!! read more

I purchased a new truck from this dealer. it's been over a month and they still haven't paid off my trade in. I've tried contacting them numerous times and all I get is the run around. read more

Horrible customer service, misinformation all day( twice they gave me wrong information and made me waste 2 hour's) Careless staff read more

AutoNation Ford Valencia - Car Dealers Near Me - Valencia, California

I'd like to personally thank & give a shout out to Service Advisor, Morgan who helped me out today & the rest of the Service Department Team as per usual with my oil change visits! Morgan was very friendly & cooperative when assisting me. Quick service despite how busy it was at the time! Keep it up! Highly recommend for others to speak to Morgan directly if they need help with any vehicle services at AutoNation Ford. read more

Rip off artists!! Dishonest sales guy-only offered me half of what my trade in value. Never followed through on simple things: had the wrong email and even after I had him correct it several times, had to harass them several times for sale documents and all accessories that were part of my car package. Such a disappointment and disgrace, not happy to be a part of the Ford family. Never felt this way with my Hondas. read more

horrible car dealer! The people in there don't care and they will take advantage of older immigrant people. What they did to my dad was not right and they don't care at all! They mislead him completely and took advantage of his age. they don't want to help you out even if they are the ones that committed the mistake. they take zero accountability and the manager of this place does not care either! Stay away from this dealer ship. especially from Elias Lux the finance guy! He doesn't know what he is doing at all and will screw you over with the bank and so much more. He is a thief and all he cares about is his end of $$$$. read more

Took our car in for a Monday morning appointment for a recall fix. They said it would be a day. Now it's Wednesday afternoon and we've called for updates but there is never anyone from the service department available to talk. No offer of a loaner, no updates...nothing. Had to take a day off of work due to no transportation. read more

They don't even answer their service phone. Called 5 times today no one ever picked up. Terrible. read more

I rarely leave reviews, however I felt this one was necessary! I purchased a 2024 Mustang Mach-E on a Saturday afternoon. I wasn't necessarily planning to purchase but fell in love with the car. As we were completing paperwork my sales rep who was great said he'd have the car washed for me and ready so I could leave as soon as paperwork was signed. Well after coming out excited to get my car, the car washed not washed. It had water spots on the car glow from window stickers on the car and just didn't give that brand new car clean look. So my sales rep apologized and said let me take it back there again and have them clean it again and said he didn't know why it wasn't done right (should have seen that before bringing it to me), but I said ok no problem. 10 min later comes back car looks a tad better but still not the best and he knew it. He said that he would have the car fully detailed for me but the detail shop was closed so I needed to bring it back during the week. So I agreed and went on my way. Two days later I schedule to come back for detail which they said would be 3-4 hours. So I drop my car off at 12 and I came back at 4. They tell me then, there was a misunderstanding, the detail shop thought you were leaving your car overnight... why would they think that, we NEVER discussed anything like that. So the 4 hours my car was there, they only detailed the inside of the car. And said I needed to leave the car overnight and they would finish in the morning. I said not if you aren't giving me a loaner car, to with the rep tells me my manager said we can't do that, but he is going to have the detail shop complete your car today but it won't be ready until 6 pm. Extremely frustrated I said fine get it done so I can get out of here. An hour goes by, I check my app to see where my car was and my car was sitting outside of the shop with no one washing it. I go back in the store and demand to talk to a manager, everyone keeps telling me there is no manager around or he's gone cause they cannot find him. 20 min later I walked right into the office space and asked for a manger and the manager was sitting there the whole time, and he said no one told him I was asking for a manager! I then explain why I was so frustrated and he said let me find out what's going on and if the car isn't washed I'll give a loaner and we will deliver the car to you tomorrow I ASKED FOR THAT 2 HOURS PRIOR AND WAS TOLD THAT COULDN'T HAPPEN! And of course it wasn't washed so he did what he said he would do and gave me the loaner and scheduled to have the car delivered to me at work the next day. This was a very frustrating experience, there is a very large lack of customer service at this location. When I purchased the car everyone was smiling, talking to me and my family, made us feel very comfortable! Well two days later after car is purchased it was the extreme opposite! No one wanted to help me, got lied to several times with very little care as to what I was dealing with. Sucks for my sales rep (which was great) but I will Not be recommending this location to anyone that I know. read more

I found the car I wanted online. Texted the dealership and immediately a sales person contacted me. Our sales person Tyler Hoffman greeted us, very nice guy professional and all. Test driving , finances all took less than 2.5 hours. Easiest car purchase ever!!!! read more

Do not trust used Car manager Paul or GM Cole. After securing a final out the door price from them and secured outside finances for a vehicle costing almost $80,000, they changed the terms of the contract, delivery and the vehicle price. Super shady. They will hide door damage with trim covers and there is a reason why they offer used cars at a lower price ... by my experience, they jack the price up after you've spent the time and taken all the time consuming necessary steps. Avoid Autonation Ford in Valencia. Trust me. read more

AutoNation Ford Valencia - Confirmation of communication with Autonation Ford. - Car Dealers Near Me - Valencia, California

What can I say about this place. I've purchased 2-vehicles here and had an excellent experience with that. I had to get a second key fob made and my experience was as great as before. My service person was Morgan and she was the Best! Took care of my needs with my vehicle and when she said it would be ready, it was! Can't say enough about her and the part department with Alberto! Thanks again!! read more

I went to this place and basically they discriminated against me since I arrived at the place I had an appointment and they left me waiting another person arrived and they attended to them first why? I was going to buy a car in cash and when they asked me if I had social security if not what they were wasting their time they told me then they let me take a ride with the car and I was able to prove it well I had already talked to someone who was going to pay for the car and they were going to pay for my car but they wanted to know if I had credit or not and they made me waste my time and they did not take me away from selling the car they are racists and discriminators and the most they are Latinos. In that place they criminalized me for being Latino so many calls that they made me to go see the car, so that they discriminated against me my money is not important to them read more

Everything was fine until the service department ruined my car- I don't even want the car anymore, this service department is sloppy, careless,dirty and will physically ruin your car, look at the reviews below. I'm so upset because the deal went smooth, and the salesman's were cool until... I found damage on my car. Also, Cole and Memon are rude and cant control their emotions- please work on that because you chose to work with the public so you should know better than to take things personal at work. I myself work with the public and have moments where people get angry at me but I don't even come close to respond how Cole and Memon respond, shame on y'all. They're only nice to you when they want to make a sale before you sign the contract which is not surprising. The other guys Austin, Paul and James are cool though ,they're not hot-headed like Cole or Memon- don't trust Memon also he will give you false information about your car and lie to your face without any guilt. read more

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