Julian helped me out today made it as smooth as possible appreciated the help selling my carread more

I had a very disappointing experience at this dealership Echo Park Avondale, AZ…read more I scheduled a visit to test drive a vehicle I found online and arrived prepared to purchase the vehicle with my own financing already secured. Unfortunately, after spending more than 90 minutes at the dealership, I never even got to see or test drive the vehicle. My salesperson, Kim ( a dishonest,disheveled, incompetent ,ungroomed, inappropriate unprofessional man), repeatedly failed to provide basic information I requested. When I asked for the battery State of Health (SOH) report, I was instead shown tire tread information. It took approximately 40 minutes just to receive a copy of the Carfax report. He wanted me to look at his iPad when I asked for a paper copy. I was told the dealership could not locate the vehicle key because another employee, Hayden, had checked it out and was on lunch. I waited over an hour and a half for the key to be returned, but the vehicle was never made available. I was later told that I would receive a call once the key was returned. When I asked to speak with a manager, Austin came out and assured me that someone would follow up. As of today, I have still not received any communication from either the salesperson or management. I also requested a call from the General Manager and have not received a response. The only employee who provided professional and courteous customer service was Michelle, who handled appointment scheduling. Overall, I felt my time was not respected, communication was poor, and the dealership was unprepared to assist a customer who was ready to purchase a vehicle. Based on my experience, I would recommend that potential buyers do thorough research and ask detailed questions before doing business here.

Went into the dealer with my family & Eduardo made the process simple quick and easy. it was really…read moresmooth & he explained everything & answered questions. He is very trustworthy & friendly. Would definitely recommend working with him & giving him a chance. Thanks Eduardo!

Lexi Perez is amazing. Truly stellar customer service and went out of her way to review my past…read moreservices to get me the best deal on a new battery. She walked me through the process and kept me updated during my service visit. I highly recommend you visiting Lexi today !!! She'll be a valued advocate for you too.

I've purchased several cars from CarMax over the years. The experience is very much like they…read moreadvertise, definitely not like traditional car buying from traditional dealers. No pressure, no upselling, no pushing for financing, no neck wringing for worthless service packages and no "wait here for my manager who can get you a better deal". They are not the low price leader, but you will have a comfortable experience before and after purchase.

Price is Firm and high but the cars are almost perfect.... will buy again! They will let you take…read morea 20 minute test drive

I've been a customer of Wii Auto service center for over a year now. I originally came in on a…read morerecommendation for an oil change. I was very pleased with the service. I have since had other work done here and oil changes regularly. The staff is very professional and kind. I would especially like to compliment Susan, one of the management team. I had a slight issue which she promptly resolved. She runs a very tight, professional ship. I will continue my patronage here based on all of the good experiences I have had. I would definitely recommend this business to others. In fact I have referred both friends and family to them. They've built a trust with me that I admire and appreciate. Exemplary service!

what a shitty service f this place. No call no show on my oil chain appointmen they pretty told…read moreto f off

Matt came out and did an amazing job. Professional with quality workmanship. Highly recommended…read more Thanks again, god bless.

I had a very positive experience with Blue Chip Auto overall. They did an excellent job installing…read moremy windshield--everything looks great and the quality of the work is solid. What stood out to me even more was their service recovery. There was a small item I had requested that was initially overlooked. While it was inconvenient to have to come back another day, John handled the situation the right way. He was genuinely apologetic, took full accountability, and made sure it was addressed without hesitation. That kind of ownership goes a long way. Mistakes happen, but how a business responds is what matters--and in this case, they showed professionalism and care. I left feeling respected and taken care of. I would absolutely recommend them and would use their services again.

Will not return n call for almost 2 yrs now ...On the contract that I never received it was…read moresupposedly a 2 yr loan all of a sudden it's a 3 yr loan ...and not my signature on the car contract ...my first name and last name was spelled WRONG EVERYTIME .....I know how to spell my name ...never was told my interest .rate not until I was totaled and saw what they say I owed ..... It's ridiculous he charged me wrong tax amounts on 2 vehicles charged me like I purchased 2 vehicles the first vehicle I turned back into him he refused to correct the problems catalytic converter ..he never gave me full credit on the money I gave him and charged me twice for dealer fees plus twice for title,registration of $120 ...My second car didn't even make it home it overheated going from 43rd n camelback to to 67th Ave and Orangewood .....pretty sad....then he sent someone to my house ..to check all fluids ...so the next day I still didn't know what was wrong neither did the mechanic he sent ...well the mechanic put 4qts too much of tranny fluid in the car .......so I wouldn't believe a word the man says ..... Can't even pick up the phone to call me back that's why he left OHIO CHECK THE REVIEWS HE HAS THERE ....1 star only cuz I have to

Had the BEST experience buying my daughter's first car with Sam! He was extremely helpful,…read moreknowledgeable, trustworthy, and kind. His prices are far below Blue Book and we could not have been happier with the service we received! THANK YOU!!!

I'm currently in the process of buying my 4th vehicle from Bob @ GCAT…read more I keep returning because they are honest, fair prices and they really do have "Great Cars and Trucks." It began back in 2017-2018 when I saw exactly the truck I wanted on the Internet. I'm a mechanic so I knew what I was looking at. The price was fair, so I bought it. (Still driving it daily) Other than gas, tires & oil changes, it hasn't skipped a beat. I work it pretty hard too carrying a ton of hay each week. My wife had been wanting a Dodge Challenger. So back in late 2019, early 2020, Bob had a nice one at a very good price. We made a deal and they even delivered it to my house! In 2020 we moved a couple hundred miles away. The roads here are horrible in the winter and my wife is destroying that beautiful car... so I talked her into a Jeep Wrangler. Bob had several. She picked out the color she wanted & again, it was delivered! They even serviced it and put new tires all the way around AFTER we bought it. I didn't ask for that. After seeing it in person & driving it, I was so impressed that I wanted one for myself! Days later, I called Bob on the phone & we made a deal on a second one. It will be here late next week. Like all the others, I expect it will be better than described. To be honest I don't need the 2nd Jeep. I just want it because it's perfect and I can't pass up a great deal. I can't remember the last time I bought something for myself so I'm overdue. I'm sure I'll enjoy it for many years. Bob might very well be the only honest used car dealer in existence. Imagine buying used cars over the phone, without seeing them first in person, knowing you got a great deal just because you trust the man you are dealing with. It truly is a good feeling. Bob, if you see this, Thank You! Your honesty / integrity is everything!

Horrible horrible service/ communication/ follow up! We were working on getting a deal going to…read morepurchase a truck and they were working on my credit app and when I call today to follow up on approval, they tell me the truck is sold!! how is that even possible when we were working on a deal for that truck

Great car buying experience , from initial offer to vehicle pick up ,Andy and Kolton are truly…read moreprofessionals. The wifey was able to find a great deal on the "perfect family vehicle", definitely recommend buying from here.

From start to finish the easiest buying experience I have had. I had been looking for a particular…read morecar for several months and this popped up on their website. I made an appointment with Kolten to see the vehicle that day and he was pleasant, professional and no pressure. The vehicle was in near pristine condition and matched the pictures on their website. The car was priced well and there were no extra BS fees added, just a standard processing fee that was lower than most dealers in the industry. Very pleasantly surprised at the whole experience and wouldn't hesitate purchasing another vehicle from the m or recommending their dealership. If you want a nice selection of cars/trucks and "no pressure" sales agents with below market pricing this is your place. Mike in Mesa

Jon Velasco was absolutely incredible! I originally came in looking at a used Acura, but…read moreunfortunately I wasn't approved for it. Jon didn't give up on me, he went above and beyond, pulled so many strings, and somehow made it happen for our family. I ended up leaving in a BRAND NEW 2026 Honda Pilot, which is honestly better than I could have imagined! With our third baby on the way, having a safe, spacious, comfortable family vehicle means so much to me. Knowing all three of my babies will be riding comfortably from now on is the best feeling. Jon genuinely cared about getting us into something that worked for our growing family, and I couldn't be more grateful. If you're looking for someone who will actually work for you and do everything he can to make it happen, GO SEE JON VELASCO! Thank you so much, Jon!

Service department was a true bait and switch. Do not use them or their "coupons" they cost more…read morethan others to have work done. Found a coupon for Timing Belt Replacement starting at $399.95, called to ask about it. Was told they were about 4 days behind, gave me an appointment about a week out. Was ok with that. Husband and I took off work to go to appt, found out it was at least 4 days for the actual work to get done. I was dropping off on a Friday and wouldn't get the car until Thursday is what I was told. They might have gotten it to me earlier if possible. Then was asked if we were aware of the pricing, we said we had a coupon for it to be $399.95 or so, knowing it would be a little more because that is normal. She told us it would be $1750. We asked why, was told it was a package deal and a serpentine belt and something else would be done also. They charge for each thing separately, including the labor hours, even though it is all done at one time. We asked if we could just do the coupon and they told us no, it was a package deal and it was a discount. Chris, Thank you for your response to the review. As you stated, when we were there you explained the price and why, not when the original appointment was made a week ago. Upfront pricing is always appreciated. We also did not ask for a serpentine belt or tensioner, we specifically requested to not have those. We did ask about the water pump, and did understand that would be an extra price. Would have been happy to have not had that done either if it was an option and the "coupon" price was given. I do appreciate that you responded but please make sure the facts are straight before you respond to the post again. Regards, Kristen Henninger