Started off a little rocky but REBECCA IS A WONDERFUL HARD WORKING WOMAN…read more She's very honest and tries hard to make things right Even when the unthinkable happens. I'd recommend them only if you have a little patience dealing with a used Car-lot with A 15day warranty. Most of their cars are good but we live in Arizona any car that sits for too long will stop running properly Especially during summer. Hope this helps

Best auto needs to have more transparency with customers when financing a vehicle through there…read morecompany

A few months ago, I purchased a truck from Ron Russell at DriveTime Glendale. Despite the truck…read morebeing absolutely filthy inside at the time of purchase, we decided to move forward with the sale, believing the condition was something we could address ourselves. Prior to visiting the dealership, we were quoted a certain monthly payment online. However, during the sales process, Ron Russell aggressively pressured us into purchasing additional products, including GAP insurance, a Vehicle Service Contract, and LoJack. As a result, our monthly payment increased by more than $200 above the amount we had originally been led to expect. We expressed concerns about the added cost, and Ron specifically told us that we could cancel these products at a later date if we decided we did not want them, and that doing so would lower our monthly payment. After speaking directly with the finance company, we learned this was false. We were informed that cancelling these products would not reduce our monthly payment in any way; it would only be applied toward the principal balance of the loan. We feel we were misled in order to close the sale and purchase products we may not have otherwise agreed to. The discrepancy between what we were told and the reality of the financing terms is unacceptable and reflects poorly on the integrity of the sales process. We are extremely disappointed with this experience and believe DriveTime should address these deceptive sales practices.

I had the car exactly two weeks. In that short span the door handle has completely come off. It was…read moreglued into place. I'm not sure what happened with the door that it had to be glued back together. The low pressure tire light also came on. So I took it to get checked out and the guy told me that my tires were from 2017, and most likely the original tires to the car. He then tells me that they are not safe and need to be replaced asap. Really disappointed. Their inspection process is obviously a complete flop. I will not buy another car here.

Are you tired of dealing with Used Car Salesman types? Wanna just get your deal done and not have…read moreto go back and forth on a price because you just KNOW a car has been marked up way above it's value? Do you have the desire to simply be treated like a human being and not a sale/commission? Try Nelson's. They aren't a normal car lot... and if you understand business and the costs associated with it all you'll get it once you see their offerings. We were able to get a reliable car for our teenage son at just the right price. It didn't need any mechanical work done, and when we took it to get new tires it was verified that the suspension and brakes were both in great shape (hard to check those otherwise). Bonus: the picture of the car online actually matched what the car looked like in person. No "from this angle you can't see the huge scratch down the side of the entire car" shots. What you see is what you get. When I followed up on the sole issue with the car (a windshield replacement that was included with the car purchase due to a chip in the one it came with) I received a prompt response including confirmation that the title and plate were sent - plus an ask for me to let him know that we received it. That's not something you'll EVER get from a big name dealership. I will absolutely come back to Cody and his team should I ever be in the market for another car. (That would be a brokering deal, which they also do!)

Our experience at Nelson's Auto Sales was better than any car buying experience we've ever had. We…read morewere offered a cold bottle of water when we arrived. The car we had seen on Facebook was just in the process of getting washed. It was exactly as depicted on Facebook. There were no slimy sales techniques. Everything Cody did was professional. He knew a lot about the car, showed us the Car Fax report, was completely transparent about everything. We were shopping on a Saturday night and he delivered the car to us on Sunday with a full tank of gas. We will go back to Cody and Nelson's for future used cars. Cody is a class act and my son is thrilled with his Range Rover! Thanks Nelson's Auto Sales!

Lifted Trucks have great products and I bought an Escalade from them and soon to buy a Bronco for…read moremy daughter. If you go to Lifted Trucks, call Hunter Hubbs as he takes the approach to how can he bring value to the car buying experience. Plus, he makes the purchase process extremely easy. I highly recommend you utilize him for a vehicle at any location within the locations of Lifted Trucks as he will make sure you are presented with the options you need. Call you soon Hunter to get that Bronco! Thanks again for all that you do!

I could write a book on how bad my experience was buying a truck at this facility but I'll keep it…read moreshort and just say worst buying experience ever! The truck itself is great but the employees at lifted trucks managed to make every step of the process complicated. From the constant lies and deception it just leaves a terrible taste in your mouth. The best part, their customer service dept reached out after the sale to see how my experience was and after a half hour of me going into detail on how each dept dropped the ball they tried justifying it and did a soothing to try a right the wrongs. Buyer beware!

They will waste your time. A salesman advised that a truck was…read moreavailable and that I must give them $500 cash as a deposit to hold the car. He sent me the information to complete a credit app on Monday and 2 days later tells me something was wrong, and I needed to complete another credit app. Which is fine, I get it. I sent the credit app again and advised that I need to put $1,500 more as a down payment. Which we agreed to. Two more days pass, I sent him a text asking if he has an update. No answer. On Saturday he finally texted me, asking "When I am picking up my truck?" I then ask him to send me the details of the approval as a normal process of financing a car. The sales rep responded "explain" I then clarified " how much monthly payment is and for how long?" He then said " Give me a few I am with a customer" No response. Then Tuesday came around and he asked if I am picking up my truck today because hes going to put the truck back on the market. I then again asked for the information I requested on Saturday. Which he then responds " IDK what the payments are. What are you expecting to pay?" I had to explain to him that I submitted a credit app for his creditor to tell me how much I need to pay and for how long? Otherwise why would they run my credit? His only response was " My boss said your deposit was good till yesterday, come get your deposit." SKETCHY company. My partner was furious and called the manager, who told him " its like crying over spilt milk." I provided them my information and they ran my credit for no reason. I am glad the deal did not go through after reading all of these other reviews. Please dont waste your time or your money here. Something so simple became such an inconvenience.

So I waited about two months to post a review because I wanted to wait and see... if your not good…read morewith finances and don't read over your contract they will scam you. there are many things in the contract I did not read they got me for later.. at The beginning I was told many things that later come to find out are not true like the plates and registration you have to pay for them. They "make" you sign something where you can't take them to court either. I asked about the rotors At first they said they were fine I believed his ahhhh and now I'm paying for new tags rotors plates insurance car palyment ccp payment they lied about if I can pay monthly or bi weekly I recommend do not get a car from here there scammers

worst dealership I have ever dealt with, they gave me a fake registration for the vehicle, got…read morepulled over and almost arrested, I told the dealership and they said it was fine they would take care of it , they sent a new one and i got pulled over again and this time the car got impounded, they acted like it was ok and they said they'd pay to get it out, never once did they actually go to a dmv to register the car all they wanted was my money and lie to me i went to the dmv and they said the car was never registered in my name and couldn't give me any more info, be careful buying from this fraudulent company who steals from there customers

On 4 April I went to purchase a vehicle from the dealer I was told upon deciding on leaving that we…read morewere approved for the vehicle I also mentioned it had a cracked windshield, Bald tires, suspension being loose. They told me they would replace windshield and I would pay for half of tires which happened. After getting several calls from finance company and with them saying we were good to go. The rep then told me that the dealer retracted The documents. I then called the dealer and ask what was going on they said they had a better deal with another finance company I then went with it a couple days later I try to call to see what was going on I did not get a response. I then took my money down there to fill up the rest of my obligation of the deposit I did ask again what was going on with the finance company the sales rep from the dealer told me that there was a better deal withAnother finance company.She then told me the manager would call me to sign the documents I never received a call from the manager and I suggested if we should cancel the contract due to the company not finding a finance company to finance the truck. She said no they were find company I will be fine. I went out of town and the truck broke down on me and then asked him to help me get it back to Phoenix from Showlow they told me I was on my own I then got back to Phoenix after several days being stranded and spoke to the manager Anna she said I pretty much will not get my deposit back because I brought the truck back and then told her that we did not even have a finance company and it's been three weeks with no communication since I don't have a finance company I am Due to have my deposit returned even her coworker agreed over the phone on that previous Sunday she said no and leave the truck there I did ask when will I receive a call she did not respond. Not even 500 miles on it and it broke down, without even a finance company either.

Lexi Perez is amazing. Truly stellar customer service and went out of her way to review my past…read moreservices to get me the best deal on a new battery. She walked me through the process and kept me updated during my service visit. I highly recommend you visiting Lexi today !!! She'll be a valued advocate for you too.

My experience with Avondale Toyota and sales manager Ali Altaee was unacceptable. Ali led me to…read morebelieve I was going to be approved, repeatedly saying he would work with me and that everything looked like it would go through. Based on his assurances, I allowed my credit to be run. Ali then ran my credit through multiple banks, damaging my credit score in the process. Once it became clear that the deal wasn't happening, he completely disappeared. No follow-up. No explanation. No accountability. I was flat-out ghosted. Running someone's credit after giving them false confidence and then cutting off communication is irresponsible and unprofessional. If approval was unlikely, that should have been stated upfront instead of wasting my time and hurting my credit. Ali Altaee should be reprimanded for this behavior. This is not how a sales manager should treat customers, and it reflects poorly on Avondale Toyota as a whole. I strongly warn others to be extremely cautious before allowing their credit to be run here--especially if you're dealing with Ali

From start to finish the easiest buying experience I have had. I had been looking for a particular…read morecar for several months and this popped up on their website. I made an appointment with Kolten to see the vehicle that day and he was pleasant, professional and no pressure. The vehicle was in near pristine condition and matched the pictures on their website. The car was priced well and there were no extra BS fees added, just a standard processing fee that was lower than most dealers in the industry. Very pleasantly surprised at the whole experience and wouldn't hesitate purchasing another vehicle from the m or recommending their dealership. If you want a nice selection of cars/trucks and "no pressure" sales agents with below market pricing this is your place. Mike in Mesa

Jim's Motors is a gem in a really difficult industry. Most people would rather get a root canal…read morethan purchase a used car. Andy the owner is different. The customer is important to them, you get that right away. I was needing to purchase a sedan as my aging mom couldn't step up into my truck any longer, so I needed a nice car cheap. As it turns out, that's really a specialty of theirs. I bought a beautiful Cadillac XTS that looks like a $60k car and he sold it to me for $11k. Insane deal. I've actually had this car for over a year now and it's as perfect as the day I bought it. His warranties seem different also. Example - I took it in for an oil change. That was part of the warranty package. So are the brake pads...so is the battery. What?! Honestly, try Jim's before going to any other dealer. You'll be glad you did!