I've purchased several cars from CarMax over the years. The experience is very much like they advertise, definitely not like traditional car buying from traditional dealers. No pressure, no upselling, no pushing for financing, no neck wringing for worthless service packages and no "wait here for my manager who can get you a better deal". They are not the low price leader, but you will have a comfortable experience before and after purchase. read more

Absolutely worst experience ever and I will be filing a complaint with the AZ Attorney General's office and BBB. Paid for a car to be transferred from MD to AZ. Went through the whole process for financing. I did leave some negative feedback on the documents requested for financing which I thought was a bit much for a car loan. I have excellent credit and bought many cars in the past with no issue and not needing so much. But I did it anyway. Also had financing available from my own bank. Throughout the process the texts I would receive from the sales manager kept getting worse in the sense that they wanted more and more. Anyway, it was done and no issue at all with financing. The car arrived at the West Valley location and then Rob the manager called me and said, CARMAX is refusing to do business with me which he said was their right. Obviously they didn't like my feedback and freedom of speech or just didn't like my name and discriminating even though I am Italian. Rob refused to tell me why they will not do business with me. I called customer service and still waiting on why. It has nothing to do with financing and all just because they don't like me, my name, my nationally, or freedom of speech. Not sure why. This after I pad $2000 to have it delivered to AZ. They said they would refund me that fee but I have yet to see it. Their customer service as many .. many .. people have complained about is horrific. I an filming a complaint with the Attorney General and advise you to stay far away from CARMAX , epically this one. I may get an attorney involved. read more

-10000 I wish we could leave 0 stars. HORRIBLE we sat for HOURS almost 6 hours to finally get paperwork done then was turned away, this was after we were literally about to complete paper work AND SOLD MY VEHICLE TO THEM, walked down the lot to Avondale Toyota ask for Javontay he got us a 2025 in our budget and less than 2 hours. DONT PAY FOR OVERPRICED CARS WITH HORRIBLE SALES PERSONNEL AND HORRIBLE CUSTOMER SERVICE read more

Beyond awful service. I would give them 0 stars if I could. Monica and Chad were extremely rude and unhelpful. We started with arriving around 2 pm. We were not greeted or acknowledged by anyone so we proceeded to head to the lot to begin looking at cars since we had already known which 2 cars we had wanted to test drive that day. We headed back inside shortly after and was still not acknowledge by anyone for nearly 20 minutes until CHAD walked up. We had told them we hadn't been helped yet and wanted to sign up for the waitlist. We had asked how long the waitlist was and the answer we were given very rudely was "it could be 20 minutes or it could be 2 hours. It's a tough business." so we signed up and headed back to our car to wait until we received a call. 3.5 hours go by and we still hadn't heard anything so we went BACK to carmax at 5:30 to resign up on the waitlist. We were told it would be a 5-10 minute wait. 45 minutes went by without hearing anything so we headed back up to the desk only for MONICA to tell us we got pushed back for an appointment and that they would likely not be able to see us today since it was already 6:15 and they closed at 7. The reason we were given was because "most of the staff get off at 6". Not sure why you would have your closing listed as 7 if apparently all the staff get off at 6. We explained the events of the day to Monica who was rude and unapologetic of our experience. I guarantee if we had not gotten up to ask about our spot on the waitlist we likely would've sat there until nearly 7 without a word from any other staff. All we wanted to do was TEST DRIVE 2 cars. read more

I bought a car from this place & they did not want to release it to me. I provided them with the proper paperwork and they still denied releasing me the car. The manager Luis is a complete imbecile and does not understand customer service nor client neeeds. Stay very wary from this place. When I asked Luis if he wanted to review my paperwork. He said No because it shows on his end that the vehicle has not been purchased. He's incompetent on his position and needs to be trained properly. How can Car Max let this man be manager? I apologize if he identifies as women.. read more

CarMax - WATCH OUT - Used Car Dealers Near Me - Tolleson, Arizona

Although the website was a bit difficult to navigate and get information from, the in-person experience was wonderful. I got a quote online for them to buy my car. I went to the place and checked in. They inspected my car and gave me the full amount that they quoted. The place was spacious, clean and very friendly. I highly recommend Carmax! Jan, 2026. read more

We bought a car from CarMax in February, and the problems started before we even drove it off the lot. When we first saw it, the car was filthy -- crumbs, sticky cup holders, stained headliner, dusty surfaces, and fingerprints everywhere. We were told it would be cleaned, but when we came back to buy it, it was still dirty. Even after a second "cleaning," it was barely touched. We had to pay out of pocket for a proper detail. Within the first month: Brakes squeaked and ground -- had to bring it back twice before they were actually fixed. Windshield washer hose wasn't even connected, spraying fluid into the engine. Door seal was missing, causing leaks; they promised to order it, but six months later we're still waiting. Now the AC has failed. We left voicemails for three weeks with no call back from their service desk, despite having the extended warranty they sold us. The salesperson eventually advised us not to use CarMax's own service center -- which says everything -- and to try the dealership. The dealership wanted to keep the car for 3 weeks before even starting work, but the warranty only covers 7 days of a rental. An independent partner shop fixed it in days and found the cabin air filter so clogged it was impossible it had been replaced before sale, despite what CarMax told us. This was supposed to be a reliable, family-ready car. Instead, we got poor prep, repeated mechanical problems, broken promises, and unresponsive service. We'll never buy from CarMax again, and we recommend others steer clear. read more

BEWARE!!! I bought a car from Carmax Tolleson 9 months ago and a month later after I purchased it, I had problems. To date, I have spent $2,000 on repairs. If you want to save money stay clear of this place!!!! read more

Order a car from this place "I paid shipping". They said if the car doesn't match description as they posted they will refund my shipping cost. Well, after signed all the document brought car home, I so disappointed because passenger's back door completely repainted with very bad job which is they don't mention at the beginning. Ended up brought car back but they never issue my refund. Don't waste your time go there. read more

CarMax - Used Car Dealers Near Me - Tolleson, Arizona

DO NOT GO TO CARMAX IN TOLLESON!!!! The only reason I gave one star is because I had to to leave a review. Our horror story started back last year in October. We picked up the new suv, got on the highway to head home and the smell coming from the vents smelled like a burnt vacuum. The next few days, the burning smell continued, the radio wouldn't function properly, the brakes were grinding, the steering wheel was hard to turn. Scheduled a service appointment. Mike took the list of things wrong, Sat there for 3hrs to be told I just needed power steering fluid & they fixed my brakes. I went on to bring it back in several times for the same EXACT issues. I was told it was fixed and nothing was wrong, came back again and after talking to the service manager, they found they put the wrong size rotors on my SUV so they corrected it. We are now at a little over the year with the vehicle. SAME ISSUES, took it to service and now I have a power steering line leak that's not covered under the extended warranty. The same burning smell. I know they offer great prices but STAY FAR AWAY, per their services partner in another shop, the things wrong with my vehicle should all be covered under my warranty but Carmax won't repair. Regret I ever shopped here and can't wait to trade it in... read more

Stephanie is the cashier/ buisness office couldn't have been better. The car quote I received for my Tesla was fast, easy and the transaction process went smoothly. Hands down the nicest and best experience you could have. Wouldn't sell my car to anyone else! read more

Ordered a car from Burbank ,CA. Car arrived and was dirty inside. Scratches and unpolished. No compensation or let's bring another car. They did sure call me before to get the process started without looking at it. Buy unseen. Car was trash. read more

First off I want to say that I don't like writing a bad review, but my experience with Carmax has been the worst, every car that I have gotten from this dealership or any other Carmax dealership has been like driving a ticking time bomb. My first experience with Carmax was in 2018 after I purchased a 2009 Dodge Challenger SRT eight, not even two days after purchasing the vehicle for more than $32,000 it almost killed me after the brakes completely failed and almost put me into a gas pump! After that the check engine light came on! And then every other light on the dash started blinking so I returned the vehicle for a Mustang 2018 5.0 premium, I test drove the vehicle but there was heavy traffic so I couldn't get over 50 miles an hour, well after the dealership closed and I signed for the vehicle I got past 50 miles an hour and the rear end on the mustang started shaking uncontrollably finding out that it had a bad drive shaft! Like how do you miss this? Is this the quality inspection and safety inspection that they constantly rave about? So then I got another car that one had issues, and this is not after years of heavy driving, this is after a few days or even a few hours after purchase. Which brings me to my latest adventure with Carmax. I sold Carmax of Scottsdale my jeep Sahara that I have had for about four years, but it was not the car for me anymore, I've also had issues with this and Carmax told me to go pound sand plus they did not honor their expensive warranty they sell. How do I know this? I took my jeep to Dodge and Dodge told me that there's no way that the damage to the axle could be the severe unless I got into an accident or I went off road and jumped over a giant rock, well I didn't do that so Carmax once again sold me a damaged vehicle, then they refused to fix it. So I sold them their vehicle back, after getting the problem fixed out-of-pocket which was a little over $3000! I even had Dodge call them and they told the warranty department that it was not my fault, but Car Max Warrenty department said sucks to be you the car is yours you bought it we don't cover damages like that. Enter 2021, about five days ago I purchased a 2017 Chrysler 300 with about 58,000 miles on it, after about four days of nonsense, taking them three days to transport the car from Scottsdale to Glendale, then waiting longer because they said that they had to perform a safety inspection and multiple checkpoints and all kinds of fancy language I finally drove off in the vehicle. It was dark when I left the dealership so I didn't notice all the damage inside the interior, but as the days progress the vehicle started having more issues, when I put it in reverse it makes a hard slamming sound in the transmission which is very scary, it pulls hard to the left, the vehicles making some weird sounds, and tonight the steering wheel adjustment broke so now the steering wheel is crushing my knees making the vehicle not drivable. As I said before I don't like saying negative things about businesses. The CarMax is just one of those that is so frustrating because they talk a good game but don't back it up. I am getting ready for battle tomorrow when I have to bring in my car and it's not going to be taken to Carmax, I'm taking it to dodge where they actually know what they're doing but I'm going to have Carmax pay for it because I haven't even put 1500 miles on this car and already it's breaking apart? The only reason I purchase vehicles from this place is because I have bad credit but if you have the option, try and haggle with a dealership, it's not worth risking your life literally because even though they say these cars are inspected and obviously they miss some pretty obvious things! Go to Carvana, I've heard good stuff about them from a few friends, oh also the car does not hold memory, erases all of my personal settings on my radio every time the car is turned off. All of the vehicles he will find from Carmax are probably 99 out of 100 dangerous junk. You have been warned! read more

we purchased a car from them that was repainted, but it was not mentioned until we got there. The paint job was very low level. The car was beautiful inside, but it had issues that they couldn't fix within their 10 day. Which causes a problem for me, knowing that if they push the car out with an issue are they really checking the cars, why do they have the people who are knowledgeable to check the cars? sadly, we returned the car because they wouldn't extend the 10 day return. Before the car was fixed, we wanted a fair shot to be able to drive the car and then make a determination on whether or not we were keeping it, but it needed to be repaired first and they wouldn't extend a 10 day. So I couldn't return the car if it was no good after they fixed it, just really watch out when purchasing a car at any of these major used car dealerships the big names read more

The biggest joke of car buying. They literally offered me $5000 less than what local dealers and Caravan offered as a hard money quote. I heard they are getting close to bankruptcy and shouldn't be trusted read more

BEWARE CARMAX tolleson iam not sure if the service department knows how to change oil or change a battery out. what a bunch of idiots. it took me five minutes on google search to figure out what was wrong with my daughters car and i fixed it after countless times she took it in to these idiots. She pays extra for warranty work and all they did was lie about it being fixed. WHAT A JOKE. So be careful when buying a car from them they lie from the manager down to the idiots that run the service departmen. read more

Whoa... I'd I could give zero stars I would. Arturo and Gabriel have no business attempting to sell cars... beyond awful customer service. These two jamokes need to be re-trained or let go. Pushed a huge sale out the door because they wanted to leave early. Oh, and the Auturo's nose ring is extremely unprofessional. Buyer beware... buy a car where you are more than just a number. read more

Had a horrible experience at Acura of Peoria so I went to Carmax. I was looking at a few Maxima's and knew they had one. I confirmed they had it and went straight there from the Acura dealership. I worked with Jose Solano and was in and out in about an hour or so. No nonsense, no extra BS. Car was what I wanted, price was lower than other dealerships, smooth transaction. read more

CarMax - Used Car Dealers Near Me - Tolleson, Arizona

Beyond terrible. Stay away like the plague. They are rude and the service is terrible. They do not do what they say they are going to do. Many places to sell cars and I would avoid this one. They business model has been replicated and bettered by many other companies. Choose to go elsewhere. read more

Easy to deal with, fair, honest. Most painless experience buying a car I've ever had. Definitely recommend.

Wow .... Brought my 2012 Camaro in to sell. They were very professional, offered more than a fare price, and were pretty quick about it. Very professional. read more

Decided to sell my car yesterday and to be honest, CarMax was my last choice on who to sell to. I got quotes from Carvana and Vroom and was going with the former because I had previously sold them another car I owned. I decided to give CarMax a try despite all the negative stigma behind their brand and to my surprise, they offered me more than Carvana and way more than Vroom. I decided to accept the offer on the spot and my car was sold to them in under an hour. Honestly the easiest vehicle transaction I've ever done and had no issues or hassles throughout the process. Super quick and painless and I would definitely recommend considering them if you're thinking of selling your vehicle. read more

I took my car in to potentially sell it with you guys. My car had a pre appraisal of $16k. When I took the car in for evaluation we were told it was only worth $14k. My car is a 2021 Chrysler 300s w only 68k miles. Retail value at $26k and mmr /Amg $19k . Carvana offered $16500 and local dealerships $17500. When we looked at the report provided the Carmax we noticed lots of discrepancies with inaccurate information. They rep did not take time to assist us in going over the report or any sort of customer service. We feel this was intentional as again the rep did not take any time to validate with us the customers. I definitely would not recommend carmax to anyone read more

Absolute worst experience I have ever had with a car dealership. I transferred a car online and paid $650 to transfer the car. Three days after the transfer, I found out (because I checked the status online) that the transfer would take over three weeks. This would have been okay, if someone has told me ahead of time. I did speak was someone on the phone to set the transfer up, and no one bothered to tell me. There were no updates throughout the process. When I was finally able to test drive the car, the salesman told me I was only allowed to take it for twenty minutes. When you walk into the dealership, there is a huge sign that says 24 hour test drive. When I asked the salesman, he said oh that doesn't really apply in this situation. That's only for people who give us their full auto policy. I am absolutely able to do this, so why did he not give me this option? Is this CarMax's way of discriminating against an older woman? This whole experience has been miserable and the salesman are uncaring and have absolutely no concern for the people. Also, the car had 1000k more miles on it than advertised. In addition to that, the salesman (it's a Saturday) said they will only hold the car for four days for me to arrange for financing from my bank. Nice of them to tell me almost four weeks after they took $650 from me. read more

Appraisal was simple and quick. Rebecca in the business center was nice and made the whole selling process easy and simple.

We flew in from LA to buy a car from here. Great experience, easy stress free purchase helped all the way by sales representative Andrew Martinez read more

After submitting all of my information online, including running my credit and receiving offers I go into the store to test drive the vehicle I was going to purchase. At the store (W. Valley Phoenix), I learn my application was lost and they expected me to have them run my credit again. I contact costumer relations, they call the store back and have the same manager request that I allow them to pull my credit again. Terrible experience, I will be going back to Carvana where the system works. read more

I spent the past two days trying to lock in a car just to be told their best offer would be 28% interest with a payment of over $700 monthly. I have an excellent credit score, had 15k to be paid down. If I knew they would have given me such an astronomically ridiculous quote I would have never wasted the time or the drive. I recommend getting pricing up front before even bothering picking out a car on the lot. Do your research and make sure to look at all your options. I personally will never go back. read more

Pretty disappointed in CarMax ! Bummer I even have to write this. But after my 30 day mark, my car began overheating after 5 minutes. They were unable to get me in for 2-3 weeks for diagnostics... I took it in to another mechanic who let me know it needed an oil change and coolant flush first off - Something that shouldn't need to be done 30 days of having a car. A cover from something in the engine was hanging off as well. The first time it rained, I realized my wipers were shot and I could barely see. Almost $300 later, I am still having the same issues with overheating and CarMax still says they cannot even look at my car for 10 more days. I had a quick buying experience, but that's about all I can say at this point. Hopefully after it is fixed or they take it back I can give a better rating. Right now I'm out a car I bought 6 weeks ago. Very frustrated. read more

Its the same story in most places of business; short of good help! 6 hours to complete the sale with no financing; vehicle was not cleaned properly inside & out; one key fob lost; sales said they would order one; I called sales a few days ago but no returned call. Be great if a lawyer is not needed for this place. read more

I am writing this review to share my recent experience at Carmax. Senior Sales Consultant, Cindy Reed, was courteous, professional and very knowledgeable of my vehicle, both my trade in and the car I purchased. Cindy was very diligent in finding the vehicle I was looking for, including all the must have features. Cindy kept me informed of the status of the vehicle we were having transferred from another location, as well as she answered all my questions, during the entire process. Cindy made sure I was comfortable with all features of my vehicle before driving off the lot, and now I am very happy with my "retirement vehicle." I would definitely recommend Carmax to others, both for the variety of vehicles, fair appraisal values, and the immediate offers/approvals upon submitting the application. Thanks again, Cindy.!! read more

I stop by CarMax to look at a Buick Encore. I had no idea I would purchase a vehicle. I ask the salesman to put my information in the system. He hit a few buttons and approvals started to come in. I had a great down payment and also payments was what I could handle. I left to come back the next day to finish up my paperwork. The experience was a little long but we had to print a lot of information. Overall I am satisfied with my purchase. I would do it over and over again. Thanks Zeek and all the other employees that made our purchase successful!! I love my new Buick Encore it's just perfect for me. Thank you CarMax!! There will be future purchases here. read more

CarMax - Used Car Dealers Near Me - Tolleson, Arizona

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I think they give fair offers. Sold a 2017 GLS450 with over 80K miles on it to then for 35K and it was in just good condition with some issues for sure. read more

Horrible customer service fraudulent ideas to close deal from senior sale manager Luis wouldn't recommend carmax to anyone

My son purchased a car that he loved! Unfortunately it was damaged and HAD to be returned! The CarMax service department was awful! There was a LARGE sheet of plastic (used by service department) wrapped and trapped under the car. It was MELTED around the axle which caused over $900 in damaged. It is obvious that the service inspection by CarMax was NOT completed prior to selling him the vehicle! He returned the vehicle and is STILL waiting for a refund to pay off the current loan! He traded in his old car to buy the new one! He now have NO car and NO money or new loan to buy another car! This has been the worst FIRST car-buying experience ever!!!! read more

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Came in to sell my car and Rob one of their managers was extremely nice and helpful. He made my experience very pleasant and unlike most dealerships. Come in and ask for Rob, floor manager. Thank you Rob, Peter from California. read more

STAY CLEAR FROM THIS LOCATION. I have had nothing but positive interactions with Carmax as a company but Chad at the Tolleson location was very unprofessional and rude and dismissive. Me and my husband test drove a vehicle that had no gas, was dirty, had an odor, and overall did not meet our expectations for the vehicle. When we came back from the test drive and informed Chad of our disappointment and concerns with the vehicle, his response was "You can have reasons to not like a car but to complain about (x) it's just not a legitimate reason". First of all CHAD not only does your attitude wreak worse than the car, but also you are in the business of SELLING vehicles. Not being upset when a client has a different opinion of the vehicle than you. Negative customer service seems to be a trend at this location which is sad considering the manager Monica was not only nice and friendly but was also apologetic for the experience. I wouldn't say this review is a reflection of Carmax as a company, but CarMax definitely needs to train employees in customer service. I will instead visit a different location for my car purchase and will continue to stay clear of this location. read more

Very rude racist people work here that lie went there capital one approved our loan and they lied that capital one shot it down We called capital one and they said there deal still stood but that CarMax never sent them the paperwork lieing that they had read more

I have nothing but positive things to say about my experience. I saw a GMC online but it was across the valley. They brought it to the store closest to me. The saleswoman I worked with not only let me drive that one, but indulged me as I tried three other vehicles. I ultimately chose the first GMC and we went inside to talk about financing. They bought my vehicle, which was an easy process as well. The whole transaction was easy as a cake walk. The ladies in the back were quick and thorough when going through the paperwork and I was out of there. Their customer service was top notch. When I got home, I realized I had forgotten my garage door opener. Called and they retrieved it for me and had it waiting up front when I went back the next day. Nothing but love for them. read more

The title of this review is "High-interest loans for overpriced vehicles." Simply put, they charge too much and get away with it. This review explains how they do it. My husband and I made the mistake of not going to our bank first to see what kind of loan we could get. The old car was no longer working (long story), and we needed another vehicle pronto. So we went to CarMax. (It took over TWO HOURS for them to do the paperwork.) The mini-van we chose was in great shape and fitted our needs. However, it was an older car and its cost was twice what the Kelly Blue Book said it should be. What's the Kelly Blue Book? you ask. None other than THE official guide used by the car industry. It notes the depreciation value of cars. Why is this important for a used car as long as you like it and it runs well? Here's why: Let's say you purchase a used car for $14,000 and according to the Book, due to the car's age, wear and mileage, the car is worth only $7,000. If you get into an accident soon after buying it and the car is totaled, the insurance company will pay you ONLY what the car is worth according to Kelly. So if you have just started your car payments, you will get far less money than what you paid for the car. This means that you'll be stuck owing the remainder of what the car cost, even if you can no longer use it. Plus, you'll still need a new car. Financial stress, anyone? It's also important to know that most banks will NOT give loans on overpriced vehicles. But CarMax does, at much higher rates. After we brought the mini-van home, I called my bank. The rep told me that the bank would never give me a loan for THAT car because we were being overcharged by almost twice as what the car was actually worth! She did have us fill out a loan application and came up with a pre-approval letter for us. Not only were we approved--but it was at a 4% interest rate, NOT the 7.9% interest rate that CarMax had charged! Here's something else that all buyers of used cars should know: CarMax is not bound by the Kelly Blue Book and can make up any price it wants for a used car. How come? +++Because they have their own lender.+++ You might say that for the purposes of this discussion, they ARE the lender. So first they make a killing on what they charge you for a car (because you don't know any better). Then, in what appears to be a convenient and magnanimous gesture, they give you a loan. But because they ARE the lender, they don't follow the same rules. They don't have to! Think about this. CarMax first (1) overcharges you, and then (2) hits you with a high-interest loan so you can pay for this ridiculously overpriced vehicle. You might call it "double-dipping." They can legally do this. I notice that a lot of people who gave positive reviews of CarMax commented on the favorable emotional space that its employees provided: "friendly," "patient," "personable," "organized." I agree that the purchase of something as expensive as a car should be conducted in a no-pressure, professional, courteous atmosphere. However, no amount of "feel-good" vibes can ameliorate the fact that these people are crooks (albeit crooks with pleasant personalities) who take advantage of people's ignorance and make a fortune. Had I not spoken to my bank rep, I would have been bilked. I could have been ruined financially as well. So, here's my advice to those who want a used car: (1) Go to your bank and get pre-approval for a loan. Make sure to get it in writing. You will bring this letter with you in your car search, and it will make it MUCH easier for you to purchase a car because people will know that you're serious and qualified. (2) Find a private owner, either by asking around or on Craig's List. (3) Look up the cost of the car you like in the Kelly Blue Book. This will give you some bargaining power so you don't get overcharged (or overcharged too badly). (4) If you like the car and don't know much about automobiles, get the owner to agree to have a mechanic or your favorite garage check it out. If the car is in good shape, the owner shouldn't object. We made sure that our contract with CarMax gave us five days to return the vehicle if we didn't like it. They were very surprised when we returned within 24 hours. "We put in maintenance for this car," someone whined, as though this completely explained the unethical (but not illegal) hike in price. Well, I can see paying perhaps a thousand extra for their effort--but six or seven thousand? They were absolutely inflexible about the price and refused to negotiate. It took over an hour to get our money back. To everyone who is looking for a used car: The salesperson might be "nice," but his or her first concern is making money. Learn a little about how this industry operates! Knowledge is power. read more