first if all, only talk to the female service person. zoe is great and cuts it staight. she…read moredoesnt try and sell you shit or repairs you dont need. I will talk to her the next time I need help. Top stars for girl Zoe!! She has been very very helpful on the phone.

I wish I could leave zero stars…read more I was originally quoted about $450 from Budget for a minivan, but the pickup and drop-off situation was going to be a hassle since we came in by train. That's why I decided to go with Flagstaff Auto Rental instead. They quoted me about $100 more (around $550 total) for an SUV and offered to pick me up, which they did. I was also told the first day would be free. That convenience is the only reason I chose them. Then came the bill... almost $900. That's not a small difference or a misunderstanding. That's nearly double what I was quoted, and I even have a recording of the original price. There was no clear explanation for the massive increase. After looking at other reviews, I noticed a pattern of people saying the same thing: quoted one price, then charged way more. At that point, it stops feeling like a one-off issue. If you're considering using this company, be very careful. Get everything in writing, double-check every charge, and don't rely on verbal quotes. I paid extra for convenience and ended up paying way more than I ever agreed to. Not worth it

They charge outrageous amounts to basically not fix anything. Super unprofessional and rude…read moreemployees. I will never go back :)

I bought a car from them and they shipped it to me in the valley and it broke down the next day…read more I've owned it for 3 weeks now and it's been in the shop for all of that time. The dealership does not provide assistance and when I call them multiple people have hung up on me. They do not reply to messages and I'm at a loss at how a company can do this knowing lemon laws are a thing. They sold me a lemon! Do not buy from them!

I bought an old Motorcycle i've been looking for from Greg at Vintage Cruisers in Arizona and had…read moreit shipped to California. Site unseen except for pictures. I got it for a fair price considering the condition. He was friendly and easy to work with. He was very good at communicating and I got the bike in just one week. I would certainly do business with him again! Thanks Greg

I purchased a "reported 1 owner from new" 1985 FJ60 Land Cruiser in November 2022. As of July 4,…read more2023 I have not received my Land Cruiser yet. He always makes excuses like "It was too cold to paint it, the shop was only 55 degrees", "We can't get to the shop, it has 4 feet of snow in our road", I'm going on a planned vacation to Italy and will be gone 2 weeks, but we are deep into your paint job and will get her to you ASAP", then I find out he hasn't even started painting it yet. He has a great telephone persona, but fails to deliver on his promises. My "1 owner from new" FJ60 ended up being at least a second owner. He claims the original owner died and the son titled it in his name afterwards. Purchased in November. 8 months later, NO TRUCK!!!!!!! My next step is to contact the AZ Attorney General's Fraud Department and have them investigate.

This is strictly about the parts department…read more Lazy and ignorant service. I needed keys made for my car. Of course the dealership doesn't have the machine to cut them. I needed codes for my key to be made by a locksmith. Key wasn't working based on codes they gave me. I had to call several times over the course of 2 weeks to get any correct/useful information about my car and its keys. Was frequently misinformed because employees on the line did not look anything up or even try to attempt to understand what my problem was. I gave them very specific information that they should have taken the time to look up and confirm instead of giving me their "off the top of their head" answers. Ended up costing me nearly double the amount of money to get my car key replaced because they repeatedly told me the wrong process for re-syncing the key to my car and then also dismissed my questions about VATS codes. I know that I'm a girl, but I'm not stupid and hate being treated as such. All I wanted was to understand more about my car and its codes. It's rude to treat a customer like a nuisance for calling multiple times when they are just trying to solve a problem and all of your answers so far have been extremely vague and unhelpful. Especially when the dealership can't provide a service that it should be able to (cutting keys). Thank god Travis called me back to correct the misinformation I had been given earlier. It's not often that the dealership has to call YOU. I'm sorry but if someone is calling you with car troubles, please take the time to help them. I have never felt so demeaned over the phone before. They made me feel like everything was my fault, when it's actually their job to explain things to me and I had been working with their lazy, incorrect answers. If you need service from this GMC's parts department, I recommend asking for Travis. He took the time to call me back and give me correct information as well as explained certain processes to me. Phone and car service takes patience and I appreciate this virtue in Travis that seemingly no other employee at the parts department had.

Pulled into town after driving 425 miles on a Friday afternoon and my driver information center was…read moreindicating DEF fluid low on my duramax even though I knew it was full. I knew it would send me into limp mode when I got back on the road Sunday morning. Called a few shops and nobody could fit me in and I almost gave up before calling this dealership and Scott in the service department told me to bring it in and they would see what they could do before closing for the weekend. Not only did they step up and get me in because they knew I was leaving before Monday to get back home, they diagnosed the problem, fixed it and had me out of there in one hour Even though they were busy. I can't express how much I appreciate them stepping up and helping me out. Very professional, great attitude and I would recommend them to anybody. Thanks again

I got in a car accident in October of 2010 and was pretty bummed! The front of my car looked…read moredestroyed - the bumper, radiator, headlights, etc. were busted. I've included photos of my repaired bumper - which was restored perfectly. I have a Volkswagen, so usually I'm prepared to be disappointed when my car is in the shop whether it's for body or mechanical work. My insurance company (Progressive) recommended McCoy Motors, so I had it towed there. I was really skeptical about the whole ordeal because I had been dealing with insurance companies for so long and because the check from the other company had not arrived in time. However, McCoy Motors did the repairs and released my car to me with no issues at all. All the people there were extremely friendly and helpful. The repairs were done in a very timely matter. They even cleaned my car for me, I was really psyched to have it back and was glad I trusted them with my car. This place deserves 5-stars! If I ever have the need for body work, I will immediately try to get my car to McCoy Motors. I am impressed with the work they did and would recommend it highly.

Bought a car yesterday and have had to take it back twice already. For the cd player and…read moretransmission light coming on. All they can say is " You have the warranty don't worry about it" not even as much as apologizing for the hassle .

Update to my last Review the Service Manger Bill gave me a full refund. The company they purchased…read more the part from failed to warranty it. So it wasn't Oxendale . I have my vehicle back and taking it back to Phoenix for repair.

This is THEE place to buy a car THANKS to our outstanding salesman Dalton Knapp; What a guy, and…read moresuch a refreshing experience compared to the nightmare we just lived-through at Royal Buick GMC in Tucson. Dalton on the other hand provided the exact OPPOSITE of the traditional deceitful games and dishonesty of typical major-city dealerships. He was honest, professional, courteous and a delight to work with. While it might not sound like much, Dalton RETURNS phone calls and texts immediately and that was a big issue for us. (Pro-tip to competitive dealers: The term responsible actually means the ability to respond and Dalton knows this by his actions!) THANK YOU DALTON, FOR BEING SO PROMT. He is on top of his game and he made us feel like his only customer! Dalton not only provided a very competitive price, but our GMC Canyon has more upgrades. When I mentioned our concern about driving nearly the full length of the state, he offered to meet us halfway! He delivered the truck to the designated location and it was detailed, immaculate and with a FULL tank of gas. Then Dalton spent nearly an hour with us reviewing the features & controls and getting OnStar and myGMC app working perfectly. One key observation we made, was these people at Oxendale GMC (located away from the major cities) seem to understand that customers want and expect to be treated with respect and honesty and Dalton in his community of Flagstaff gets this. My wife and I couldn't be happier with Oxendale GMC and Dalton Knapp. We highly recommend him for an amazing car-buying experience. Dalton exceeded all of our expectations.

When your car breaks down on vacation, you just want someone who knows what they're doing to take…read morecharge and get you back on the road. For us, Tino was that person. Our BMW broke down after 5pm on a Thursday, with a long drive home scheduled the next day. It seemed likely we'd be stuck all weekend waiting on a part. Instead, by Friday morning Tino had found the part in Tempe, arranged a courier, and had his team ready. By 4pm Friday, the car was fixed and running beautifully, and we were on the road home.

I have a 2004 Porsche Cayenne that I was towing my car hauler and blew a coolant overflow line…read moreburied in the valley. It was a $10 part that cost North of $1,000 to replace because of where it is located. I was really happy to find a competent shop that knows Porsches. They were able to get the part from LA in a couple of days and fix it right after that. They also found an unrelated issue and notified me. Since I had the time to shop around for that repair, they came in with the most reasonable quote. I'll add another review once that job has been completed. Thanks Ken's Import Service!

Beware of theit "grounding fee" on lease buyouts. $2,000 in…read moreour case...uh I don't think so. Go to Findlay in Prescott instead.

I don't recommend this place. As a first time buyer I just wanted to ask question. They are super…read morepushy when it comes to selling a new/used vehicle. They act super nice til they sale to you. Got a used vehicle and not even a month the maintenance light turned on. They told me the vehicle has warranty for a bit so I could come back if needed. Ive called several times to the lady and man that helped purchased the vehicle. The lady still hasn't returned my phone call. The man completely became rude. Just don't waste your time with this place! as someone who works in sales. You'd think they know how to be kind and understanding.