Last month I had a stereo installed here. It's the second one I've gotten from them and couldn't be happier! I won't go anywhere else now. Music is huge to me and the sound is amazing. The install was quick and professional. The customer service is second to none. You really feel cared for and leave satisfied. Great shop! read more

My car was broken into not too long. The thieves stole my subwoofer and on further inspection, found a disconnected wire. There was no sound coming from the remaining speakers. I do not have much knowledge in this field, so I came to Autosound Lab for help and to purchase a new subwoofer. When I came in, there were 2 people ahead of me. So I spent a few minutes browsing, when Brandon came to showroom to ask me if I needed some help. I explained to him my situation, and he said let's go take a look. Brandon was patient, friendly and knowledgeable. He explained that indeed, the disconnected wire was the ground and shared with me where it is connected too. That should solve the issue of no sound. He told me if sound doesn't come still, for me to check the fuse. With the tips Brandon provided, I felt I could give it a go and do it myself since the next available appointment to install sub was July 17th. I asked him what is his recommendation for a sub and he gladly talked to me about the best options for my current set up. He suggested Memphis sub. I felt good about it and purchased it. The very nice woman who rang me up (I believe the owner) was very sweet and courteous. The next day I followed the tips that Brandon provided and sure enough, setting the ground properly provided sound to the speakers. Unfortunately the sub I purchased was not working. Checked the wiring and the fuses, as Brandon suggested, but still nothing. I came back to Autosound Lab to see if they can help with the sub. There was no one available at the time (4pm today) but the nice lady made an appointment for me tomorrow (Jun 17th). I will provide an update soon! read more

Had a shock sensor added to my factory alarm system. Great customer service from David as well as from Brandon the installation tech. Would definitely do business here again thank you. read more

Overall pretty happy. Came in they gave me quotes talked to me about what I could fit in my truck(subs) they showed my a couple different ones. Found a box and subs that I like they put them on let me listen to them. I loved them. Went and bought them as I was paying the subs tipped over fell on the subs. Well they put them in and installed them and got it all wired up. Although worried about them dropping I went in my truck listen to them they were making a weird noise talked to the mechanics he came out said yea there's something wrong with them. They brought it back in grabbed two brand new different subs put them and they sound beautiful. Kind of made it seem like it was my fault and I New the subs before I even left or turned up the subs. But they fixed it and they are beautiful and sounds perfect! read more

I went by here to get a quote on installing some new equipment. The salesperson I spoke to seemed very helpful and quoted me a very low price, so I scheduled the install. When I came to pick up the car and pay the price had increased by about $500. I struggled with that, and mentioned to the woman at the register that the amount was different than I had discussed with the salesperson. I then told her "I'm not saying that the price is unfair, or that I'm unwilling to pay for good service fairly rendered. I'm struggling with the difference in price. Clearly, there was serious miscommunication." The woman then showed me her computer screen and assured me that the price was correct. Not a comfort to me given the situation, but maybe she was under the impression I thought SHE was the reason for the mix-up, and wanted to deflect blame from herself. I told her that I wasn't disputing the calculations on the invoice (I had no doubt the computer was good at math); I was upset about the poor communication. She apologized (good customer service move) and then repeated that the computer total was correct (had she not heard me a second before?). I had been holding out my credit card for about a minute, and suggested to her that we could avoid repeating this portion of the conversation and get payment taken care of. Why was I paying? Well, the original estimate had seemed pretty low to me, so much that I wasn't certain I was being taken advantage of. The salesperson hadn't given me a printed estimate (his and my mistake, but probably more HIS mistake since he is a professional salesperson and I was a customer stopping by on my way to work), which is what really makes misunderstandings like this possible. And I needed time to look at the invoice to understand what had gone wrong. And I was REALLY angry. I needed to get out of there and get some perspective before I addressed the situation. At that moment the last thing I needed to do was fly off the handle. "Oh, and there was some wiggle room on the bill", the woman said. "$50 that was for any other parts that might be needed." She was clearly attempting to calm my mood. "I took that off the bill for you, so that's something." So I should be pleased that I'm NOT paying for parts you DIDN'T buy? And it only occurred to you to take it off the bill when I got mad? Yes, that's something all right. It's infuriating. Now I was thinking that the shop just might be dishonest after all. After she ran my card the woman went to talk to the salesperson and get my car key. When she returned she assured me twice that "He showed you the total for the install on his calculator." I'm not sure why the shop's customer service strategy was to repeatedly tell me that I was wrong and they were right. I had said it was miscommunication early in the conversation, so we could move past laying blame. But it now seemed clear that they viewed the whole thing as a competition. I took my key and went outside to my car. The salesperson was there to assert that he had "showed me the price on his calculator". I chose not to discuss the matter further. They clearly thought that there was NO WAY they could've made any mistakes on the transaction and didn't think my experience or memory had any validity. The install? It was what I wanted, and I have no great complaint in this area. The plastic panel behind my door handle isn't seated right, but I'll fix that in five minutes. And I haven't found my remote control for the head unit yet: Maybe it's hidden somewhere in the car? In summary, something went wrong in the communication. The shop didn't want to admit even the possibility that they had made any kind of mistake, and didn't extend any credibility to me. And they discounted the work by $50 that they shouldn't have charged me in the first place. Customer service is clearly lacking. I haven't done all my research yet regarding the invoice, and I won't condemn the shop regarding it until I have facts. Once I have them I'll edit this post accordingly. I do like the system, though. If you get your install done here I think you'll like the workmanship. If something goes wrong I think your perspective will be disregarded. Good luck. read more

This is probably THE best place for stereo equipment and alarms. Don't bother going anywhere else. Superior customer service, and quality work. read more

I had a great experience with these folks. The new deck is amazing, and the install was quick and looks perfect. I will definitely recommend this place, and we'll be bringing the other car here when it comes time to upgrade that system, too. read more

Great to do business with. The prices are reasonable, they are curteous and helpful, and the installation was A+. They took the time when I picked up my car to go over the features of the stereo and get everything working together. I called the next day because I could not find the owners books and they were accidently left in the shop. They even brought them to my office the same day I called. Very happy customer! read more

I was impressed with their Installation, they did a good job. The shop was very clean and well organized. I purchased a Clifford Security System for my truck. Nice people to work with. read more

They wanted almost $500 labor to install an amp and 2 door speakers. The amp they quoted me in was more than double the price of Amazon. No thanks ! read more

A few months ago I took my new Winnebago to Autosound Lab and had a Kenwood Navigation system installed. It took a while before we were actually ready to use it, but finally we were able to hit the road for a cross country adventure. The Navigation system was great... but we noticed that the heater and AC fan was not working. After the long trip, we got home and got our RV into Future Ford to get the blower worked on. I expected it to be a warranty item, but it cost me $330 for the repair. They told me that whom ever installed the new Navigation unit failed to reconnect the plug on the Fan switch, therefore it was not covered under the new vehicle warranty. I suggest that if you take your vehicle into Autosound Lab for work, that you THROUGLY check out everything before you leave the shop. read more

Amazing customer service. Came in to get a new stereo unit put in my car. They spent over 20 minutes reviewing options with me and guiding me through the process. Honestly, if you're in Fresno and in the market for audio work, this is the place to go. read more

I just had such a great experience here! I came in and described the features I was looking for in a new car stereo and about an hour later I was driving away with everything sounding great. They have plenty to choose from, and I'll go back again when it's time to upgrade my speakers. Everyone there was super nice and helped make sure everything was done right the first time. Thanks! read more

I got an alarm system put in about a week ago. Over the phone the lady quoted me all together it would be $215. It was suppose to be a 4-5 hr job. Dropped it off at 9AM. I didn't get the car back until 4PM & somehow the price went up to $313 (she said as she stated on the phone, I never heard her say $313 or I would of gone somewhere else). But she gave me a discount of $50. I've had the alarm go off on me twice now. What I don't like is the lock & unlock button is the same button. Which I think is stupid. So I still have to make sure manually the car is locked because the alarm is so low you can barely hear it. I'm glad I have alarm put on my car but I'm not 100% happy so I give it a rating of 3 for this place. read more

This place has installed multiple systems in different cars for me. They have always done an excellent job. All the installers are top notch. They take there time and make sure everything is done right. I would highly recommend this place to anyone. read more

It is with great satisfaction that I provide a review for this first class business. The adage,"you get what you pay for," is true in regards to Autosound Lab located in Fresno, California. When you first enter the well organized store, Lee Ann greets you with a warm smile. Trust me, Lee Ann is extremely knowledgeable in the car audio industry, and is well versed in all custom car audio installations from mild to wild. The car audio installation team is led by John who is a humble guy, yet he is a Top 100 Installer in the entire USA! What more could you ask for! Do you want a teen that knows about car audio installing your head unit in your vehicle or would you prefer a master installer with decades worth of installation experiences to count on? The answer is pretty obvious for me, as I prefer that only well trained people work on my Tundra truck. Take your vehicle to the experts at Autosound Lab and expect excellent customer service, and individuals that stand behind their products and their work. I also wanted to add that it is of extreme importance that as consumers we choose to spend our hard-earned dollars with our local businesses, in order to keep sales tax locally here in Fresno, California. Needless to say, we don't need to mention etailers in the reviews, as their tax dollars are invested in other counties and cities and not locally. Take care! read more

I had a really great experience coming here David was very knowledgeable he knew almost right off the bat what parts I needed to get my stereo installed they quoted me a price and gave me a date within 20 minutes, when I brought my car in they had everything ready in the time frame they quoted me read more

I ask some friends and a family member where I could get a good job at a fair price. Everyone recommended Autosound Lab. Having always done my own work and being very particular about QUALITY and WORKMANSHIP, this whole thing, was a new experience for this 80+ year old. The facilities and personnel were superb. The workmanship was first class and the price was just what was quoted. bernie read more

They do not support their 'Lifetime guarantee' on installation unless the equipment was purchased from them. Owner is an outright liar and I should have known it from the start. God knows why I was referred to this place by Best Buy....or why I went in the first place. They won't even answer my calls any more (and I just want to cancel an appointment). read more

I bought a Pioneer stereo, mount kit, and wiring harness online and took them in to Autosound Lab to have them installed in my BMW Z4. I was told it would cost about $90.00 and take an hour to an hour and a half. I sat down on the park bench that is the only available place to sit other than a stool at the counter and began my wait. After about two hours and fifteen minutes, I was told I needed to go back and talk to the tech. He said that the radio was not compatible with the amplifier in my BMW because I have the premium audio package. All you have to do to identify a Z4 with premium sound is count the speakers; if there are eight speakers, it has the premium sound package, so why not tell me that before they began. The techs said they could bypass the stock amplifier and cut up the speaker wires and make the Pioneer work, or, of course, by an amplifier from them. I had them put the stock radio back in, for which I was charged $44.00 dollars. After two and half hours waiting, and forty-four dollars, my keys were returned and I went out to my car. Fortunately, or unfortunately, I've become accustomed to poor service, so I checked my trunk to make sure they had put my radio and parts in the trunk. Guess what? No radio. I had to go back inside and ask to have my radio and parts returned to me. If you like spend hours on a park bench and paying for nothing, visit Autosound Lab, otherwise I would really suggest that you go elsewhere. read more

Completely disrespectful. While the install guy "thought" I was on hold, he totally bad mouthed me to his co-workers. Never again!

wasn't sure I wanted to do a review of these folks - I bought sound systems from them many years ago and was quite pleased - thus I went back cause the cds in my deck were skipping. i should confess, at this point, that I'm an "elderly" (hate that) woman - and I'm still stuck in the old days when a "radio" didn't have so many "extras" that it could cook dinner as well as make sound.... and I explained this to richard, the guy helping me. over and over. I needed something very simple, wasn't planning on going down the street blasting sound at all the other cars, didn't need to hook up an ipod or phone or god-only-knows-what-people-do these days, just a simple deck. well, there's no such thing, I guess - at least not that he could or would show me. but finally sucked it up, picked one out and had it installed. I then went home and read the manual, made notes, really studied it, but just couldn't adjust whatever was necessary to get good sounds. so back I went. Richard sat with me in the car, found some settings that gave me a sound i liked, and showed me how everything else worked - including how I could change the color, adjust an equalizer (what the hell....????), etc., etc. - none of which I wanted to do. and trying to do any of this when driving down the road takes way more concentration than I'm willing to risk. then my cds started skipping again. i checked with pioneer, and they said it had a year warranty, so back i went to autosoundlab. this is when i began picking up a bit of impatience from both the owner and Richard. the owner agreed to ship it back to pioneer (at my expense) and put in the same model. 'bout this time i began thinking that if i upgraded to the usb port model, skipping cds wouldn't be a future problem. interestingly, Richard never suggested this as a real solution to my cd issue - the vibe i got was that maybe i was the problem, not the deck. i now have a cd deck that has a display so dim that i can only see it at night (and it can't be adjusted to be any brighter, regardless of its many colors...), that i have to go thru at least 5 functions to select music from the folders I've burned, and i have to sit in my driveway to make any adjustments to balance, fader, etc. i really don't like my new deck... not enough to buy another one, but close. when i decided to upgrade my speakers, i went to audio innovations (see yelp review). james just shook his head when he saw the deck - he was trying to make some adjustments to the sound and said "how can you ever even see this display - i can't see a thing". i innocently asked if they weren't all that way and he said they'd never sell something that would cause someone to need to pull off the road and have to stick their head down about 3 inches away from the deck in order to see the display. my thoughts exactly. it sucks. and autosoundlab either didn't know this or didn't care, and that's too bad. they may do other things really great, but Richard never bothered to spend the time needed to recommend a deck I'd be happy with. even as i stood there and looked miserable about all the crap I'd have to deal with to just play the radio. he didn't pick up on any of that, instead giving me a "that's the way it is" attitude. that may sell radios, but it doesn't create happy customers. "customized" sound systems need to be customized to the person listening. yea, I'm no 20 year-old that can drive, text, talk on the phone and adjust their radio all at the same time. but i do know how to rip/burn mp3s, cds and usb sticks and appreciate good sound. i really didn't like the feeling i got from these folks that somehow the world has passed me by and it's my problem, not theirs. so gray-heads, beware. read more

These guys did an awesome job! Called Tuesday night before they closed asking when I could get in to install a deck for my wife (we were leaving for a trip Wednesday afternoon) and the guy told me just to come in in the morning and he'd squeeze me in. Receptionist was beyond nice and you kinda want to hug her at the end. They did a great job hooking everything up and making sure things were flush. After terrible experience with "audio innovations" this was my next test and I'll be going here again. read more

Installation of my cars sound system was quick and painless. I was expecting it to cost a fortune, but was very pleasantly surprised. Everything was completed in a timely manner. I was putting off getting the sound system installed, due to me worrying about the time and cost- but it was all for nothing. Great experience. read more

Our alarm was giving us a warning alarm that would go off every couple of minutes. We took it to Auto Sound Lab, where we purchased it in 2012, and they checked it, adjusted the warning setting, and got us back on the road for No Charge!! We did not know what was wrong, how much it would cost, and free is always generous at any place of business. They are a good, honest, friendly business. Thank you Auto Sound Lab. So happy we purchased our alarm with you. read more

They have worked on all my cars there fast friendly and take really good care of you & your car..

I would definately call around and get quotes from other places..their quote was FAR HIGHER than several other places that I have called. To install power locks and alarm system the total out the door was quoted at $379.24 at the four other shops I called they were all quoted around $220. BE VERY CAUTIOUS, ESPECIALLY IF YOU'RE LIKE ME AND MONEY IS A BIG ISSUE AND GETTING THE MOST FOR YOUR DOLLAR IS A PRIORITY! read more

Vehicle alarm installed 2007 by Autosound Lab. Connection to horn stopped after battery change. Took vehicle to Autosound Lab where immediately it was taken to work area, diagnostics began, and following collaboration the system was given a hard restart where upon it began performing as it should. All this was completed with a pleasant attitude and no charge. Yippee! Thank you Autosound Lab. read more

yes i like auto sound lab for these reasons ..ive had them put my car alarm in and been couple years ago .its a clifford....good one ....what i like they are so nice they give you a ride home while your car is getting worked on....pick you up when its done ...yes i even put them on angie's list read more

I have been going to Autosound lab now for 8 years. They a great stereo in my truck back in 2006 and when I needed a new deck with better technology they switched it out in a few short hours. The staff takes time to go over options and explain the different features of the stereo products they offer. My truck stereo was still going strong after 8 years. The quality and craftsmanship of their work is unmatched in Fresno. I also had them fix up a stereo in an older car I had. They were more than willing to work with some equipment I had in my garage. They even tested it to make sure it worked. Overall I am very satisfied and will continue to be a repeat customer for any of my stereo needs. read more

I took my truck to Auto Sound Lab and the nightmare begins. They DON'T stand by their work! I had a alarm installed and have had nothing but problems since then. Rear door doesn't register as shut then dash lights won't go off. They keep giving me the run around. Funny how all this started when THEY installed the alarm. Went to 2 places and $200 later and both say it was caused from the installation of the alarm. Richard the manager lied to my face and won't makes it right. Do NOT go there. BBB is next and I will keep going from there. Very FRUSTRATED!!! Not happy!!! read more

We brought the car in twice. The first time they did not have a harness for the CD Receiver so we had to come back and get the car and then set another appointment, but I thought it was handled well. I had them install a Clifford Security system in the vehicle as well. I asked if there would be a discount since I was having the installation done at the same time for both the receiver and the security system. I was told they would give me a $50 discount. The discount was actually $30, then the woman told me that the total savings was $54 with the tax savings. I doubt that there was $24 tax saved on a $30 discount. The worst part about it was that the Clifford model she discounted $30 was, according to her, originally $299. It was invoiced for $269 with the discount ,however, the particular model that was actually installed in the car has a MSRP of $239 on Clifford's website. I should have asked more questions. read more