Terra is great to work with. She got me the price i wanted to pay for the car and got what i wanted…read morefor my trade in. I also found great programs like cardoc for all the services and toyota's extended warranty with wheel and tire protection. A must have with the roads. Thanks again Terra

First and foremost, I don't typically write reviews but because it was such a frustrating…read moreexperience I had to make others aware who are looking to purchase a vehicle. For context, I live in Los Angeles, and was committed to making the appropriate accommodations to work through this deal the right way. My brother called to express our serious interest, our already approved financing and ready to negotiate a deal before making the drive over to ensure neither party wasted time. He connected with the Manager, Alvardo, they negotiated a price on 3/18, we were emailed an itemized list of the agreed upon price (car history etc.) and we planned on driving out there today, 3/19. When he called last night, to re-confirm today's trip, he was told by Gabby the car was no longer available. We happened to look at the site today and noticed it was still showing as available but noticed it was listed 1K higher. I called today to confirm if the car was available, spoke to Gabby and was told that it was. So I was confused on what the miss was. My brother called minutes later, also spoke to Gabby to address the inconsistency, and then he was told that the car was no longer available. My issue is how unprofessional this is. It's either available or it's not, respectfully, pick a lane. A car isn't a small purchase and this is just truly unprofessional. So for anyone looking to do business with them, just be aware.

After reading all the negative reviews about "customer service" at Keller Ford, I was extremely…read morehesitant to even search their inventory out fear I would find what I wanted. I took the chance and found a new 2017 F250 that was still in their inventory. I sent the General Manager, Matt Meyer, an email explaining I live in Los Angeles and could not simply stop in. I made him an offer in my email and left my phone number. Within an hour, Matt called me and we discussed numbers. I told him I was also looking at a similar truck to his in Bakersfield (whole neither story). After negotiating back and forth, Matt & I could not agree on a price. He thanked me for my time and congratulated me on the truck I would be buying from his competitor. Fast forward to a bad experience in Bakersfield... I called Matt for some clarification on California auto contracts. Matt was extremely helpful and patient even though I was not his customer. I could not praise Matt and his customer service and professionalism enough... well maybe I could have had he gave me the truck for free! Haha

My fiancée purchased a 2022 Chevrolet Silverado on March 30, 2026. The very next day, the check…read moreengine light came on. We immediately contacted the dealership, and they asked us to bring the truck in. They told us the issue was related to the spark plugs and that it had been repaired. A few days later, on April 6, the check engine light came back on. Once again, we contacted the dealership and brought the truck in for repairs. This time, they replaced all of the spark plugs and assured us the truck was fixed and ready to go. On June 9, less than three months after purchase, the check engine light came on for a third time. This time, the truck also developed an engine knock. We immediately contacted the dealership and were instructed to bring it in right away. After six days of repeatedly calling for updates, we were finally told that the problem was likely a camshaft or lifter failure. At that point, the dealership informed us that they would not cover the repairs and that we would be responsible for the cost because we did not purchase an extended warranty. While we understand that we did not purchase an extended warranty, the truck has had ongoing mechanical issues since the day after we purchased it. We reported every issue immediately and gave the dealership multiple opportunities to properly diagnose and repair the vehicle. We are a family of five with two working adults, and having an unreliable vehicle has created a significant hardship. What is most frustrating is that the dealership worked on the vehicle during the first two visits but is now refusing to assist when a more serious problem has been identified. We believe the vehicle either had a pre-existing issue that was not properly diagnosed or was not thoroughly inspected before being sold. We have repeatedly attempted to discuss our options with dealership staff, but it has been extremely difficult to get clear answers or assistance. On June 15, we went to the dealership in person seeking help. We were asked to wait in the lobby for someone to speak with us, but no one ever came. Instead, employees remained in the office while we waited without receiving any assistance. We are disappointed with how this situation has been handled and hope the dealership will take responsibility for addressing a vehicle that has experienced recurring problems since the day it was purchased.

Great Customer Service, Pricing, and integrity around diagnosis and repair !!…read more I've never been to a repair shop that was more customer focused than profit driven. This will definitely be my new go-to auto repair shop

Luis was awesome! We were visiting Sequoia National Park and my check engine light went on. We took…read morethe car to Quality Auto Service and Luis used his machine to identify the problem. He said it would be fine to drive the car back down to LA and have our mechanic fix it. Luis refused payment for his help. Truly a good person. We are so grateful!!

Our sales rep Dom made this a pleasant visit. Super friendly interaction throughout made us feel at…read moreease without any stress added to a usually daunting experience. He went above and beyond to ensure our needs were met and made sure we got the best deal! Highly recommend working with him if you are in the market for a car. Thanks, Dom!

Very disappointing experience…read more I visited this dealership twice to look at vehicles that were not actually available. During my most recent visit, the team ran my credit before even confirming that the vehicle was still in inventory. As a result, I had a hard inquiry on my credit report for no reason. To make matters worse, I have been requesting the financing details for quite some time, including the interest rate and the terms I qualified for, and no one has provided that information. If you're going to run a customer's credit, the least you can do is communicate the financing results. The lack of organization, communication, and respect for the customer's time has been extremely frustrating. This is not the level of service I expected from a Hyundai dealership, and I hope they improve their processes so other customers don't have the same experience.

Had a great experience buying a used car at Dealer's Choice in Lindsay this weekend. Micah and…read moreMaria made the whole process easy and customized my financing to get the interest rate and payment that fit my budget. Highly recommend them if you are looking for a used car.

I was an attempted return customer, I had purchased a pickup…read morefrom them at their farmersville location. Very smooth process. Very friendly. Recently I put an inquiry for a Mazda Miata they had on the lot at the Lindsay location. Put in a credit app. Texted with Edgar Rosales after sending him my most recent earning statement never replied after running my credit. Did not say anything if I was clear, if I needed a co-signer. I was curious on the rate their bank would offer as I already had one from Navy Federal Credit Union and I was ready to purchase. No reply.. 3rd try. I stopped at the Lindsay location to look at a Volkswagen sports wagon. Mechanical issues -leaking oil pan -alternator windings failing Moderate engine blow by -car calling for an oil change -and what really tops the cake is the car is sitting on the lot, dirty, with food crumbs scattered all over. When mentioned to the saleswoman (who stayed texting on her phone) she stated. Oh yea the owner had been driving it for a while. Vehicle is way overpriced Asked what kind of deal they could make being the vehicle has moderate issues. She took my name and number. Stated she would speak with her manager and give me a call later than day. This was 2 days ago with no response. Again.. I am already set and ready to purchase. Very very terrible customer service. If your military 100% steer clear of this place. They don't know what an LES is clearly.

Customer service EXCELLENT!! Quality service EXCELLENT!!…read moreThe Value of service both Manager- Jerry and Mechanic Ralph EXCELLENT!! I had my passenger seat belt installed by Ralph.His professionalism and the knowledge of the parts I had brought in made me at ease to have Ralph to install the seatbelt!! Even tho I had came in 30 min before closing time Ralph and Jerry agreed to install it at that time. They both knew the importance to have it done. Thank you Jerry and Ralph for your kindness and caring. I recommend anyone if they want EXCELLENT/QUALITY service to get it there!!!

I always get my vehicles serviced at this location! They…read morealways give me the best price when I shop around! Great staff! I woke up with a nail in my tire today and was in and out in less than 30 minutes! Best prices and service in town!