A few weeks ago my husband was hit but someone running a red light. Luckily he was fine but his…read moredriver side fender and side mirror was not. After a call to our insurance he got an appointment for a repair but it was weeks away. I was out running errands and passed O'Reilly and figured I would stop in to see if they may have a temporary solution for the side mirror. Now listen, I'm not a car person. I don't pretend to be a car person, I know very little. But I do know when I'm blatantly being ignored and that's pretty. much what happened here. I walked up and down the aisles searching for the mirrors and the guy behind the counter didn't even in look in my direction. I was the only one in the store, hovering over the side mirror replacements, trying to find the matching one for the mirror. I saw him walk by, still nothing. I juggled the big book of parts to look up the number I needed for the make/model of our car and not a peep. Sure, I could have asked for help but at this point I was stubborn. "Ignore me? Fine, I can do that too." Ultimately I wasn't able to find the exact fit I needed but I did get a mirror panel we could cut to size. Better than nothing? I took my purchase up to the counter and once again, the fella barely acknowledged my existence, even while he was ringing me up. And sure, maybe he was having a bad night, or he's just not a talkative person but it either way it wasn't a super pleasant experience. Ironically we never needed to use the side mirror plate as I found the exact size we needed online. So now I have to go back and return the darn thing but I'm not exactly in a hurry to return...

Jose a great guy! he gave me a good engine oil recommendation and is very cordial and nice guy.read more

Everything from start to finish was seamless and smooth. Their service department for Mazda is…read moreexcellent. There was a problem with my new CX 30 when the lumbar and the seat was fully deployed. It rubbed slightly on the console. They managed some wizardry and reprogrammed the seat so that it did not move, which works great for me. I picked up a part to cover my cargo area and my salesman came out to install it for me and handed me the part as well. Taught me how to install it, thank you Nick Scott!

They now charge about $70 for cabin filter change. Regular synthetic oil change is about $74.read more

I would give a zero if I could. List cars online that seem like a great deal then mysteriously the…read morevehicle isn't available. Round and round for a week to try and get a deal. Ultimately the "Sales Manager" stops responding. So we bought a vehicle from a competitor with good customer service skills.

The change in management at Suburban Chrysler Dodge Jeep Ram of Ann Arbor is really starting to…read moreshow. The wait times have decreased and you can get your car in and out faster with same-day diagnosis. As a lot of stores struggled to even get an appointment they got me in and out. If you've had a bad experience in the past, please come check out the new team as they will win you over again. I know it's not fun to get your car serviced, but at least it can be less painful and the team here at Suburban will show you that

Service Dept went so good on our 19 BMW, decided to look for a new one. There new dealership is…read moreunique, they have no sales office, instead its like sitting in your living room & having a conversation about what your looking for. No pressure, went at our pace, they know their BMW's. I would definitely refer this new way of doing business....love the no pressure approach.

Their communication is horrible. I went in at 9AM for a simple oil change and wheel alignment. The…read moreservice agent said "We'll call you. It should only take a couple of hours. At 3PM no call. I left a voice mail message. At 4PM I left another voice mail message saying button up the car, I'm coming to pick it up. Miraculously it was ready. Was it ready an noon and nobody called me? In any event I will never be back. Way overpriced and horrible customer service. I would have given it one star but the snacks in the waiting room were pretty good.

The ignition switch on my 2014 Jetta got sticky. Replacement was expensive, but, as usual at…read moreStadium, their appointment times were firm, they replaced the ignition, which works smoothly now, replaced the plugs and flushed the brake fluid. They also (often it's the small things) got rid of a maintenance alert I'd been unable to erase. Thank you. They always do solid work, and it's a pleasant place.

Mini Cooper engine shut off while going 70mph on the highway and would not restart. Got towed to…read moreStadium Auto Service but they could neither replicate nor diagnose, let alone solve the issue. They had the audacity to suggest several thousand dollars in unnecessary repairs but simultaneously issued a disclaimer stating that they could not guarantee any if these repairs would fix the problem. I was still charged the diagnostic fee despite having nothing to show for their "work," and I got an oil change out of pure necessity. Setting $400.00 on fire would've been more productive than the help I received from TJ and staff. And I still had to drive away anxious at the thought of the car breaking down on the highway again. To top it off, there is now a completely new code showing up that Stadium either caused, didn't check for, or neglected to mention. I'm ashamed to admit that these so-called honest experts totally ripped me off, but they would have made my situation way worse if I had approved any more of their recommended repairs. After my experience, I wouldn't even trust them to fix a microwave meal.

I needed some new windshield wipers and they were very helpful I finding the correct size for me…read more They even put them on my car and dumped the old ones for me.

The staff were very kind and honest! I've been here a few times and they have helped find what I…read moreneeded, offered good advice, and helped me carry parts. They were easy to work. Great business, great staff!

Had a fabulous experience at Sesi today. After a few routine service visits at a local Ford dealer…read morethat were fine but had a few hiccups, I decided to make an appointment at Sesi for my next service, which was done today. Everyone I interacted with was terrific and the facility is lovely! They were knowledgeable, patient, and accommodating and did what they said they would do. Thanks for making it easy and pleasant!

Customer Service is still alive! I was getting a "Replace battery" message when I started my car. I…read morecalled Sesi & found out it was my key fob battery. They sent Cody, the nicest Technician, to my home. He was respectful, professional & replaced my key fob batteries in no time. Thank you Sesi for appreciating your customers.

Horrible experience, GM showed no ethical or moral consideration, seemed condescending & laking…read moreoverall accountability. Claims ignorance however, inept is a more fitting term in my humble opinion. Representative claims wanting to seek a "reasonable resolution" yet, fails to even attempt to do so. Forced to choose 1/5 stars 0/10 is more accurate, would not recommend. Wish I had known about all their horrible history prior to purchasing. Could probably use a visit from Chevrolet Corporate.

We have been customers of Suburban for 30 years, we have leased/purchased several vehicles. While…read moreour car salesperson has been awesome, our recent experience with the service department was frustrating to say the least, we will not be back..... We dropped off our Traverse end May 2024 due to an engine leak which was still covered by warrantee. We were told they couldn't even look at it for at least 2 weeks & no loaner car was available. I asked for a manger, who did get us a loaner. Our Traverse was in the shop for 4 months; no communication regarding the repairs unless we went in personally to inquire about it. Calls to service were either not picked up or voicemails we left were not returned. The service manager was very condescending, stating "you have a loaner". The loaner was not the big SUV with bike rack access we bought for summer trips, service manager was unapologetic. After 4 months, we finally received a call saying the car was ready for pick up. It was parked overnight, OIL STILL LEAKING. We brought the car back; they claimed it was "residual from repair" so they applied Brake Clean to clean it and told us it was fine. Again, the car was parked overnight in my garage, there was oil and red transmission fluid on the floor the next morning. We no longer trusted Suburban, so we brought the car to LaFontaine in Dexter. They found the leaks, repaired it and returned the car in 2 days. We hand delivered a letter to Suburban GM detailing our experience asking for a response; that was 2 weeks ago, no response. Needless to say, Suburban has lost a loyal customer.