The store itself was wonderful and helpful. However the part they sold us was defective. i have…read morebeen referred to Dept. of Customer Success, Executive Division. Cmmunications in progress. ------ 1st Advanced couldn't tell us specifically which alternator we needed for our van so we bought two to the tune of $1300+ (with intention of returning unused one) and went to a garage we found in the area (we were on a road trip starting our vacation, so didn't know anyone in area). The garage took us in and did the repair. We were so thankful to be on the road that we paid him cash and headed out. Unfortunately lost the receipt. Wasn't really planning on needing it. Lesson learned! Initial breakdown did not have to do with Advanced Auto Part. And we made an assumption that the part(s) we purchased would be good. for the price...maybe should be lined with a little gold? 2nd on the way home. SAME PROBLEM. This did have to do with Advanced Auto part. Alternator was bad! so now we're in NJ and have to find some help. We eventually did find a repair shop that could help us, but not until the next morning so we were stuck overnight. Not their fault, i put this blame on faulty part as well. So the alternator that we purchased from Advanced was no good. Shop replaced it with a NAPA (where they get their parts) and the cost of the alternator was 1/2 of what we paid at Advanced, although the labor was double what we paid the first time. This garage told us that NAPA will stand by their product and if something like this happens they will reimburse for additional labor as a result of THEIR BAD PART. So I called Advanced to see if they'll do the same. if the part they sold us was good we never would have been delayed getting home and having to pay even MORE labor to reinstall another alternator not to mention the towing fees to get the van to this garage. They did refund me for both the alternators that i purchased. the bad one and the additional one i had to purchase. now i'm tyring to get assistance with the added labor we had to dish out. Stay tuned... i am hoping to be able to update this review with a positive note.

Wonderful service. Needed a rear wiper blade for my RAV4. Flavius is the best! He helped ensure I…read moregot the right one and installed it. Highly recommend this store!

Handled my automotive electronic needs well and cheerfully. I'll be back. Friendly, accommodating.read more

Very knowledgeable. I had called three other stores before picking this one. All other stores told…read moreme I was able to put the remote start in the original key fob. When I called the alarm place he had told me, with the flip key, you are not able to do so. Sure enough the other stores then retracted their statements and told me they would not be able to place starter in factory key fob after they researched it. Great price, great service, and quick.!

Very courteous service .I was there a couple of week's ago . They changed my rear differential…read morefluid .

I have been a customer here for a couple years and have had good service. But I brought my truck…read morein last week for brakes, rotors, and tires. After picking up the truck I noticed that two of the wheels were damaged. I was disappointed they didn't notify me of this when I picked up the truck but oh well. Brought it back the next day and after the guy at the counter and the mechanic that installed the tires denied responsibility, the owner came out and agreed to refinish both wheels. I picked it up today and the finish on the repaired wheels clearly does not match the other two. The owner again came out with me, looked at the tires, and agreed that they do not match, but was unwilling to spend more of his money to make it right. So after spending $2400 I am left with a truck that has mismatched wheels. I am disappointed and will not be back.

Great customer service, quick and efficient. Second time working with this company, first time was…read morea starter and this time was problem solving an issue with key fab and door locks. He resolved the issue quickly with a solution at a reasonable price was over satisfied both times. Thank you for the great work. Appreciate you man!

I bought my girlfriend a remote starter for her birthday, and the install seemed a bit more…read morecomplicated and risky then i had planned. I brought the unit and car to them and they gave a fair price for install, and were happy to go over everything we needed to know about the remote starter. I will definitely recommend their service.

Awesome professional service!!! The staff was friendly,…read moreknowledgeable and professional! Thank you

If you wish for your vehicle to be thoroughly diagnosed and repaired to spec, this is the location…read moreto go to hands down. Bobby and Mike are on top of their game and know vehicles. While the cost of repairs is high these days it is comforting, knowing that you are getting quality parts to repair your vehicle to keep it running longer. Recently, I brought my car in thinking it required a very common service. After looking at it, Bobby assured me it did not need it! Money saved! Yet they did recommend a brake service which I also had a feeling was needed. We did it up, and my vehicle is running, smooth and stopping responsibly. This job was done quickly and efficiently, I am very pleased with a Penfield auto service! Check them out for your needs!

Great Service. Friendly staff. Not a long wait for Connecticut Emissions Testing. Would…read moredefinitely return

Customer service is average, but they really fell short on time and cost. They took 7 business days…read moreto replace 4 truck tires and a side mirror. Cost was definitely on the higher end, maybe because they charged extra for all the time they took. But overall place was good enough to get the job done, if you got the money and time.

John, one of the owners, was super helpful. He took a look at our daughter's car and determined…read morethat it was work to be done by a body shop, not his shop. No charge for taking a look. Super impressed. Highly recommend.

I found Dave and John with a little AI from a Google search. I was trying to find a place that…read morewould replace my ABS module on my brake system. The dealer wanted an OBSCENE amount to do it, probably as much as the car is worth. A little digging and I found them, then the part online (they said they could get it too) and they repaired it lickety split. No more funky spazzy brakes! (Everything else worked, the ABS module just liked to join in the fun once in a while.) Bonus is, John and Dave are very nice people. I'll be back!

Great, honest family business. Before 2019 it was a bit expensive for me. But after inflation…read morehappened many businesses raised their prices. Knecht's kept price increase at minimum and now very competitive price wise. Put it together with quality of service and you got a winning business all around.

went in early tuesday morning for a walk in emissions test and was in and out. have been coming…read morehere for years for emissions and other car troubles. knecht's is always reliable and the staff are very friendly and helpful.