The employees, store manager Julie, and her upper level managers all worked together to resolve a…read morerecent issue for me. I am delighted by this business model, and have every reason to be a customer for life

Just went through today I've been there multiple times always had wonderful service with the…read moreemployees. But today two men were there an older man and a middle-aged man, and they were extremely rude when we asked where items were they ignored us and when we said we also made an online order. The guy went to the back and did not return when the other guy ended up helping us. He said this part is not returnable at all clarifying the statement we asked if it's not installed can we still return it? They said this part is nonrefundable because it is an electrical one. We said we understand that but if we don't install it, can we still return it then he said really again don't you understand and we said well if we don't install the part it's still brand new then he simply said well maybe you should go to another store and return it there. That's exactly why they have no employees there because they have a sign out that it says they need somebody to work there. These two are chasing people away from good jobs with their bad attitude lack of communication skills. The manager really needs to take a look at these two people train them properly and communication and customer service because what we have received there was absolutely deplorable.

The auto diagnostics worked great and the clerk was nice. Uli didn't have to wait for service.read more

Had my battery replaced. Very quick, great service by Nathan and reasonable pricing. Recommededread more

Been taking my 2010 Ford Focus for service there since 2014 and I can honestly say that the service…read morethere has always been great. They are quick and efficient in getting you out of there and the prices were always very reasonable. I just purchased a brand new 2024 Ford Escape from them and I just want to share my experience with you. The Sales Consultant that worked with me was Andrew Seeley and he was beyond terrific. He never put pressure on me or tried to get me to buy something that I didn't want. He was always upfront about price too. And I just want to do a shoutout to Barb, the Finance Manager. She was so pleasant to work with in completing all the paperwork etc. and pretty much made all of that painless. So, whether you are looking for a Service Department to take care of your service-related repairs etc. or if you are in the market for a new or used vehicle then Ford of Homewood is THE place to go!! You won't find a better team anywhere else. And if you are in need of a new or used car, then ask for Andrew Seeley!! He is the nicest guy I have ever worked with and tell him "Ron sent you"!!

Waste of time! Poor sales tactics. Not a lot of time because I fortunately had enough sense to not…read moredrive 1hr 20 minutes to get there and just be disappointed. I first delt with Sammy and then Brian, in sales, over getting a legitimate lease price on a F150 they had in stock. Gave them the info, gave them everything they needed to formulate some kind of answer for me. Instead, I kept getting told they would get with a manager and put together some numbers. It never happened. three conversations and one week later, I still have no actual numbers, just excuses. It is simple, no trade, I just wanted a straight foreword lease option on a left over 25. Especially considering all the Ford incentives and how many 25's trucks are sitting around. I think the ploy is to get you to come in and waste more of your time. No thanks. I am sick of seeing their commercials and sponsorship of WGN This is a shame, and I would avoid this dealership.

Sam is very nice and professional, he got me what we needed and assisted me on taking my rim cap…read moreoff in the rain

My mom who is 86 years old was side swiped and both of her doors were damaged. I found Northlake…read moreAuto on google. I called to see if they had the doors for the VW passat. They did. I spoke with Sam who made this process very easy for my mom. I decided to take the ride down. This place is amazing. Very clean, Kevin and Sam are great associates, very kind and courteous. I had to travel all the way from Chicago and it was well worth it. I will buy all my items from Northlake auto recyclers going forward. Everyone in this establishment is great! If I could give 10 stars I would...Don't miss out!

I had been considering a Mustang Mach-E for a while, and after "test driving" one at the Auto Show,…read moreI was even more convinced it was the right choice. I signed up to be contacted by Ford, and the follow-up came quickly. Less than a week later, I was test driving a 2025 at McCarthy Ford. Overall, I had a positive experience. I understand car sales can be demanding, but the energy when I first walked in felt a bit unwelcoming. My salesman, 'Rodney', was very straightforward but also personable and funny, which made the process more comfortable. I did notice a shift in energy once it became clear that I was serious about making a purchase. The Sales Manager was also very pleasant to work with. Nothing but good things to say about both individuals. While I know my deal may not have been the absolute best possible, I'm still satisfied with my purchase and happy with my overall experience. I really wanted to give 5 stars, but I'm giving 4 because of a separate experience involving a family member. Shortly after my visit, they went in to look at cars and left feeling belittled by a different salesman (Bill). They're younger, and this would have been their first major "grown-up" purchase. That kind of experience can really discourage someone, and it was disappointing to hear that were treated that way. Kevin from the Service department was also very nice when I went in for my recall services. I would recommend this dealer to other friends and family - and to request 'Rodney'!

I've done business with McCarthy Ford for years, over a decade. I purchased a new vehicle from them…read moreback in 2014 from Dan and all my service/parts are through McCarthy Ford. I recommended my sister-in-law to McCarthy Ford in which she purchased and brand new 2023 Bronco Sport from the other Dan. I was promised by the staff a $100 referral but never received it. I called Kelly numerous of times and gave him the address to send the referral bonus to but it was never sent. It's been over two years going on three and I no longer do business with McCarthy Ford for the simple fact that they promised something and never fulfilled their promise. Not that it matters to them but they lost a good customer.

My experience at this dealership has been well over 20 years. I decided to come back and purchase…read moreagain this past year I had a few hiccups but in the end all went well. I'm driving my new Mercedes very happy and I want to give a special thanks to Eric in the service department. He actually replaced an item on my tag that I've been looking for for a very long time. thank you so much for your help and for the special bracket.

My husband and I have been to this establishment several times. He has gotten servicing on his…read morevehicle and I just recently bought a Benz for myself and look forward to having them service my vehicle as well. We have dealt with Dariusz each time we have come. He is always friendly, helpful and provides good information. I recently stopped by to have the license front plate put on the new car. Dariusz took care of me and this was the first time I got to experience ordering from the cafe. They have a menu on the table from which you can order. I wanted to order the pancakes but they didn't have that so I tried the french toast and some bacon. It was nice having breakfast while waiting for my car. The young lady cooking the food wasn't friendly. When it was time for me to place my order, she just looked at me instead of greeting or asking for my order so I had to speak first. That needs to be worked on. The client advisors at this dealership I like. There is an African American woman there with a blond afro who is always kind and friendly to us when we come. There is also an African American gentlemen by the name of William "Bill" Harris, Jr. who works there who is friendly to us also. We would like to deal with one of them when it's time to upgrade one of our vehicles. It's nice to see how nice everything looks like since their recent renovation as we got to see it under construction to now the "new". NEEDS ATTENTION: My car was finished and I had some questions about using the digital aspects of the car. Dariusz recommended I talk to Concierge to get the answers I needed. That's where my visit turned extremely sour. There was no one at concierge desk There was a large hispanic guy sitting by the desk chillin' and I told him I needed to talk to someone in concierge and he told me "oh he's upstairs". So I had to wait for him. When someone comes, this young guy walks up to me and extends his hand and says "my friend". I am an older woman, you don't greet customers in that way. I told him you didn't even introduce yourself, what is your name? He said his name was ABE. I proceeded to try to explain to him what I needed but every time I did, he cut me off in conversation because I guess he thought he knew what I was going to say. I found out that my car doesn't have digital navigation in it so I wanted to weigh my options. He told me it would be $700 to have it installed or in his opinion, save money and use the Android Auto using a usb cord. He kept putting his opinions on me. I told him "I'm trying to get information so I can make a decision" and he was like "why would you pay $700, I'm trying to save you money" Why he wanted to be in my pockets while throwing possible service center business away, i don't know. Finally, I had told him how rude he was being because he kept interrupting me when I spoke. He told me to "go ahead" and when I tried to speak again, he interrupted me one last time. I couldn't take it anymore and told him, "you know what, that's okay because you are being rude and won't let me talk". He in turns says to me "Hey, I was just trying to help you". No apology or anything. As I proceeded to leave, he told me "oh, we can try again" and I told him that "you are not willing to listen to what a customer has to say and it's rude. Let this be a lesson to you for the next customer(s) you have to help". Concierge is supposed to be a place where you get help, not frustration and pushback. They need to get someone that is willing to help customers, not turn them away. I hope the next time I come there, they have someone else there - there is way too many qualified people with great customer service skills who would love to have that job. Because of him, a star was removed from my review.

They have fixed 3 of my cats these guys r great I have everything done between 3 cats also very…read morereasonable

This business deserves great recognition because of a mechanic named Gabriel. Gabriel has helped me…read moreseveral times in different situations and he is the only one I'll let look at my car. My daughter bought a car from a dealer and when she drove it off the lot she found out the back suspension wasn't attached to the frame so we brought it back and they told us to pound sand (as is) well Gabriel wrote a nice letter and the dealership started to be really nice to me and refund my money. When you find a mechanic like him you keep him. Just hope this rating doesn't hurt me seeing him if I need service.

Love the parts department here, great service in finding the proper parts for my truck. It's also…read morenice that they still have original parts for my '88 pickup. Pricing is decent, obvious dealer mark ups but they're tolerable. They take the time to verify what you need as well using print outs of exploded views. Would recommend.

I verfied availability via online and was confirmed the vehicle was available. I drove over 50…read moremiles from Illinois to potentially purchase the vehicle and found out it was sold the previous day. I decided to look at another vehicle and it had a bubble on the front tire. They were trying to sell me a vehicle that visibly had defects. Not worth the drive to look at any of their vehicles and don't trust the online or AI process at this dealership.