They have 6 people in the store and one person ringing up customers. Waited 15 mins and I was the…read morenext person in line. I'm so done with this store and the staff here. Horrible service.

If I could give this place a zero, I would. They were all unprofessional except one gentleman. I…read moreneeded to get my car battery replaced. Well they didn't have the battery, so I purchased it at the store that I was at. Well that was a big mistake. I was told that the other store would put the battery in my car well they didn't. AutoZone has some rule about if you purchase the battery at that store then they would have to replace it. So here I go back to the other store. I stood there for the longest waiting for the guy who initially helped me to replace my battery. He just sat there and ignored me really everyone ignored me. The guy was rude and really had no manners or customers service skills. He didn't know how to change out the battery. His supervisor made him change it even though he didn't know what he was doing. So he literally walked away without replacing the battery. Here I am standing outside with my car hood up in 90 degree weather. Also the supervisor and the worker were arguing with one another in front of customers. Finally the supervisor had someone to come and help. The young mam who helped was professional and he apologized for the incompetence of his coworker and supervisor. I will never go back there! That location needs training about customer service and how to do their jobs properly. It's a disaster over there! The supervisor did nothing nor did she apologize for the poor service!

Everyone was very patient & helpful, even saved me about $70 by finding that my headlights were on…read morewarranty (I was just going to buy them again).

Sign indicated that the store was open (see attached pictures). When I asked to use the restroom to…read morewash my hands after recycling oil, this store associate (in attached pictures) said that the store was closed. The associate then asked if I "needed to take a sh*t or something?" to which I answered "no," and the associate proceeded to say, "Just go around the back" to which I thought, " ok, he's letting me in?" And then the associate rudely said, "No, I meant go around the back of the store behind the trash can, nobody's gonna see you." And then I turned around to open the door to leave as I understood what the associate's rude intention was. I heard loud laughing as the door closed behind me. What a way to treat people, huh?

Website says closes at 5:30, they had the door locked at 4:55. Wouldn't let me go pull a valve…read morecover that takes 10 minutes. People working are very rude. Will only be supporting the other two atlanta locations from now on.

not good at all came to refund a item and they would not give me my money back but they would offer…read moreto give me a exchange of the same part will never shop here again!

Five star service is definitely a part if the training here. I've been here before and because I…read moreget such good service I continue o come back. When it rains someone meets you at your car with an umbrella to walk you inside. They do diagnostics and let you know what will be charged and fixed before touching your vehicle. They are so transparent here; I've been shown the entire building by Mr. Martin. The staff is so friendly and helpful; from the person at the front to all of the technicians and mechanics. Their prices are reasonable and guaranteed. Today I'm getting my wheel bearings replaced and I know the work is going to be done right. This is the place to take your vehicle when it needs servicing. Jay is an awesome mechanic; personable, funny, and professional.

I'm going to have to say a 3/5 cause they seemed a lil shady to me looks like a mom and pop tire…read moreshop but i guess it was more of a pop an son shop. The service was pretty fast and they were kinda helpful. I purchased two new tires for $200 which blew me idk why it was $200 for P205/65R16 but hey i needed it last min . The reason i said they were kinda shady is because the way they were acting while providing the service something seemed off an no i was not alone. They made it seem like my bf was trying to leave without paying for the tires which is kinda crazy hence the fact that me an my child was in the car while the car was up off the ground while he was waiting for the dad to come in the shop so he can , but you would of had to been their to understand.

Just found out about this place when helping someone acquire a less expensive battery. They were…read morepleasant and helpful on the phone and the Price was right

Mr. Rod helped me. Quick fast excellent service ! I was able to get me a new battery &…read moreinstallations in under 10 mins !

To me, visiting the McDonough shop is like being a (hungry fat) kid in a candy shop, I always see…read moresomething new and that I want. I've always received top-notch customer service, from the time I walk in the door, through the purchase process, and checkout. The place is always clean, neat, and well stocked. I realize we can all have a bad day or experience, but Summit's folks have always tried try to make me successful, and I appreciate them. I do wish their prices were a little lower, but that's just because I'm a tight fisted miser.

Purchased a motorcycle battery 4 months ago. I was experiencing some issues with it. Some…read morehesitation when starting. A Harley dealer determined it was not working properly. The dealer replaced it. Motorcycle is now operating properly. I contacted Summit Racing. They reviewed my request for a refund and approved it on the spot. I am very pleased with with my total experience with Summit Racing Equipment. The price was excellent. Got it quickly. Customer Service was excellent. I don't write reviews unless I had a very good or very bad experience. Ed