After a couple of service techs telephonically confirming they can resurface my truck rotors-Once I took my truck I was told they do not. For the shocks which I supplied would not work according to the tech. (I bought the shocks from the manager of AutoZone who researched what I needed) the tech recommended shocks twice the price. Then, PepBoys ordered the shocks. Then they said they were the wrong shocks and the ones I need are $700 each. I then Told them to forget it and I'll take my truck. It still cost me $163.97 for them to put my tire back together. Highly disappointed!!! read more

Pep Boys - Bill - Auto Repair Near Me - Decatur, Georgia

I brought my car here to get the tires checked they lied and told me my tires were dated for 2018 and that I needed to replace them immediately or else they would pop and I could get into an accident on the freeway. They tried to charge me over $500 with the maintenance plan I got with my car for all 4 tires so I brought it somewhere else cause I'm frugal and ya must be crazy. I took it to Decatur tire shop and they said I only had one tire that concerning but not enough to change the entire tire, they just patched it up and sent me on my way, the rest of the tires got some air and I needed to replace the tire sensor. I'm so tired of these places trying to play women like we do not know what we doing. I drive a foreign and I'm smart when it comes to my money, of course I'm going to try all my options. Stop trying to over charge ppl and lie to them or guilt them to getting something they don't need. read more

I paid 2700 to have my engine fixed. They fixed it but admitted that a technician left a bolt out of my valve cover. I took it back and they supposedly fixed it. I picked up again and the next day my engine blew on me and last me stranded. Now they refuse to take responsibility and said it was my fault. I called corporate and they gave me the run around. read more

I should've read the reviews before coming here. My car was overheating, and they told me I needed a new radiator. Turns out I just needed coolant, which I found out $45 later when I took it to a real shop. Seems like that should've been the first thing they checked, but instead they wanted me to spend a bunch of money for no reason. read more

Xavier should not be customer facing until he receives more training. He fabricates explanations when he doesn't understand what's going on and, while it is NOT his fault for being untrained on the customer service, it's understandable why he gets frustrated. Not in a rude way, but in a "how can I resolve this customer's problem or answer their question" sort of way. He is solutions oriented, but takes too long to ask for assistance when he doesn't know. I am not beating him up at all. Just saying that when management fails to train, employees are caught in an undeserved position. read more

Store manager Drew is extremely passive aggressive. Was unable to have a non-hostile conversation about tires and policy without him practically demanding I get the tires he suggested. I'm glad I called before driving there. read more

Awful customer service And I don't think they changed my oil Very disappointed... don't waste your money here! read more

Steve was great! I didn't even have to go into the location they towed my vehicle to the shop and had me back on the road by the time I got off work! Definitely recommend and will be back! read more

Horrible service spent 500 and didn't even fix the issue I came for told me I have to go to the dealership

this guy Clayton is the worst place should be shut down. I needed a new gas tank for my 2022 Durango this jerk tell my insurance adjuster it will cost 5500 dollars. a damn lie had the truck moved to a shop near my house 1250 I already knew this from my google search. scam artist and needs to be reported to BBB asap. read more

Called the day before to ask about bringing my car in for service and the person told me to bring my vehicle first thing tomorrow morning. I brought my car in the next day only to find out that no one could even look at my car until Friday (today is Tuesday). Which there's no telling how long it to take them to even fix it or start working in it . What a waste of time and effort. read more

No don't do it please don't not worth the headache is all I can say. I give it really zero stars

I just come to get tires changed and for the most part once I set my appt up I'm good to go. I recommend having someone follow you. Not really comfortable waiting in the waiting room. read more

I came in with an appt at 12 noon to get four tires and a alignment. I was told two hours. 40 mins in they were like the lug nuts were stripped and needed to be replaced which I understood. They called around and said that they couldn't get them until 3:30p and they would call me when it was ready. I call at 5:17p and was told that they were almost done and would get a call back shortly. No phone call and they are closed. They have inconvenienced me in the worst way because I have to travel and that sets me back 3 damn hours. Trust and believe they are going to hear my mouth at 8:00a and a complaint!!! DO NOT PATRONIZE THIS STORE YOU CAN DO WAY BETTER!!!! read more

Xavier at the service desk is rude ! I should have listened to the reviews i saw on here but I didn't but now I know better . Cars are not cheap and I rather not have a disgustingly rude ! ....... I don't even wanna call him a man .... little boy ! Working on my car . Customer service sucks. Trust the reviews don't bring your car here read more

They suck complete S**t !! Rude and very disrespectful. Hung up in my face after me trying to ask a simple question of how much a new or used tire was. I see now why their reviews are horrible!!! read more

Came in after buying a car from a friend because I needed to take her tags off so I could put my own on. That's it...just needed the plate taken off but the screws were rusted on so I was willing to pay to have someone remove them with tools. I was already not happy with how long it was taking, but I wouldn't have minded waiting if it were for the guy at the front who was on the phone the entire time he had customers in front of him and he straight up ignored me when I tried to speak to him so I just left....other guys were nice but this was a horrible experience....... read more

So, the plus side of this place is they have a pretty knowledgeable staff and they're fully stocked, having everything I was looking for (Floor mats, windshield wipers, spark plugs). In and out of there with zero hassle in record time. If you really need work done to your car, they have multiple bay doors and they do repairs, though i'm happy i've never had to take my car in for repairs. Large parking lot and clean store, can't ask for much more. The bad of this place is it's a pain to get out of! If you're at all interested in getting back on south hariston road, good luck. It's much easier to find a reason to turn on Covington Hwy, even if you don't want to. Still, despite the terrible time at getting out, this place stays busy. read more

Very knowledgeable staff. Fast service. Satisfactory customer service. Going again tomorrow. If my opinion changes, you'll hear.

This place sucks!! Plain and simple. every time and I mean every time I take my car something else is wrong when I get it back

I brought my car in because brakes were locking and had a burning smell. There diagnose was wrong they recommended new brakes after I just had brakes put in a month prior. They did over a thousand dollars of work and I'm still having the same problem. So I dont recommend them. read more

No words can express how absolutely wonderful this business has been. My truck broke down 6 hours from home, after traveling across country to purchase this vehicle. We had the vehicle towed to pep boys. Unfortunately since the truck is very old, they weren't able to provide what I needed. BUT they did more than most. The workers stored the vehicle for two full days while we worked out the kinks in getting transport back home. One of the employees on his day off came in, looked at everything, gave honest advice and even helped unplug more things so we don't do anymore damage. Let me use all amenities even though I wasn't a paying customer-like restroom, charging my phone, etc. if you're looking for a business who's willing to give their shirt of their back, knowledgeable and overall one of the most genuine group of guys I've EVER met, then this is it. Five stars does not give them justice. I'm on my way home safe and sound, thanks to these guys. read more

Very poor customer service... Also would not help me due to not having a mask available. I have an health condition which prevents me to wearing a mask. I can only wear a face shield. She was rude regarding this as well even though other employees were not wearing their mask. I was gonna drop some money too; I'll wait till I get back to my home town Loganville Ga. read more

I wasn't even able to have my car serviced here because the staff couldn't manage to add my name to any list to get it done. I called and asked if they take walk ins for an oil change. The answer was yes but the wait is 30-40 minutes. Cool. I packed a book. I get there and the wait is 2 hours now apparently. Cool. I need it done I can wait, I ask if my name will be added to any list. No. Just call back in 2 hours. I left and called back later and asked if I can schedule the next available appointment, thinking that would be less confusing than a walk in. I was told the next appointment wouldn't be until 3. And then she HUNG UP. I don't think they understand scheduling, or anything else that requires an answer when answering phone. read more

DO NOT TAKE YOUR CAR HERE!! Very poor service. Staff is nonchalant. Schedule an appointment for 8am today. Arrived early, waited in line, male cashier says they are running behind on appointments (Sir your first appointment time is at 8am how are you behind already). No apology. No I can get you in at a later time today. Nothing. Just a blank look. I will never return to this location. It looked like they about to close this dump anyway (hopefully so)!! read more

I've been to this Pep Boys three times in the past year, twice for tire service. The service bays are grimy, dark and depressing. I don't think people realize that service garages don't have to be grease pits. The customer "lounge" is a cave with a couch and a few loose chairs it in. It's has all the appeal of a holding cell. I'd just as soon find a place to sit outdoors. On both occasions for tire service, I found the front counter staff behavior disturbingly unprofessional. They stand around fussing and arguing with each other, and doing all of it just little too loud. Some people don't mind an atmosphere of employees "just being real". I do. What I found most shocking was that even though they had the tire I needed, they couldn't put it on what the service writer called my "aftermarket" wheels. Luckily I had my tablet with with me and I was able to show her that my wheels were not aftermarket, but authentic Ford equipment. And how is that an argument in a store that itself sells aftermarket wheels? . Then she just confessed, that she just didn't think the service team was competent enough to handle it. Really? A national chain auto service store that sells 20" tires but employs people that don't know how to install them? read more

This place is a joke. What's the point of having a scheduling option if you don't stick it. There's no way it takes over two hours to change two tires. The only reason to ever visit this place is if you hate your life. read more

I made an appointment at 11am this past Saturday to get my brakes checked and replaced at this location. I also needed to change a tire so I also asked them to see if they had another tire for me. When I arrived they took an hour to just get my car to the garage. I asked Tenecia when they were going to check on my car since I did make an appointment at 11 and it was already noon. She said I was the next in line and as soon as they get it to the garage they were going to take 30 minutes to fix it. Milton was the one working on it and raised my car onto the lift. Instead of taking the tires off to check it they just leave it sitting in the air. I see 2 or 3 other employees through the window from the waiting room just sitting there talking. After an hour I was losing my patience and was about to say forget it and go somewhere else cause I had somewhere else to be. I went up to Tenecia and was wondering why it was taking so long and she said they were looking for a tire. First of all it shouldn't take an hour to look for a tire and second they could've already taken the tires off my car to at least check on the brakes. As Milton was just walking around I was watching the mechanic next to mine doing oil changes. This mechanic went through THREE oil changes before Milton had a chance to fix my brakes. I mean the guy was eating chicken while working on the cars. I kept seeing Milton walking around looking lost so I go around outside to figure out what he was doing. He said he didn't know my car had needed a computer to read the electrical brakes. I would have told him that if I had known that's what spent a whole hour looking for it. I would assume they would know that by now. Just by knowing that it made me more frustrated and annoyed. I didn't even want them to change my tire anymore cause I knew it would take another hour. The fact that it took them one hour to take my car in. Another hour to take the tires off and check the brakes. And another hour to work on it. What's the point of making an appointment if they're going to have you wait about 3 hours for your car?! I was better off just doing a walk-in visit or just going somewhere else that actually knew what they were doing. So much for "It'll only take half an hour" read more

The wait is always long here. Always. Why is the picture for this business a man's face like this is a FB profile and not a business? I have been here twice with two different cars. Both times I waited for a long time to get someone to begin the process. I waited a long time for a call back on the status of my car. Once I was given an insane price and I told them I would call them back, I received two more calls within the next hour asking if I would be able to pay that amount. Then, I had to wait a long time again to pick up my vehicle. I don't know if it is the staff or if they are understaffed. read more

I would like to update my comment as my problem was solved. Pep boys has a great management team ,that actually looks at the posts they see and fix them . That is 5 stars in my book . Happy customer read more

Wasn't happy with my visit with pep boys. I had a mobile coupon for 19.99$ for a oil change, this is the price I have always paid when I presented my coupon at a pep boys establishment. When I went in the other day to pay for my oil change I presented my coupon and it only look off 12$. So I ended up paying more for than usual for an oil change and the manger didn't even honor the coupon. read more

I hate this damn place! They are slow as hell when it comes to fixing my car. The phone lines can get very busy and you can be on hold FOREVER! right now im so pissed im about to go pick up my car whether it is fixed or not! Why does it take 3 days for me to get my car back after having a starter put on? And now im on day three waiting for my car to have a cv axle put on. I will NEVER go back to this location...EVER! p.s. i hate these bastards!! read more

Mr. Willie Sanders, is one of the best rep's in this store. Great customer service and wonderful people skills.

I came in to have my tires balanced and rotated on 11/3/15 and was greeted by Mr. Olden Parks who took great care of me in a timely fashion. He even asked me about an alignment to be sure I had one because there was no record of it in his records. He also updated my phone number which was suppose to have been done when I purchased the tires . Because of his kindness and great attitude I will definitely recommend my family and friends to this Pep Boys Thanks again Mr. Parks!!!! read more

I had a very bad experience with this store. I had a oil leak in my 2002 Cadillac DeVille. I planned on keeping the car so I knew I had to invest a lot of money in it. I took it to Pep Boys to get an estimate and they quoted me a price of over $4,000 to get the work done. I didn't want to pay the price so the manager offered me a 20% discount which brought the price down to $3,600. She said that this would fix all of the oil leak problems and they needed to remove the engine which is why it cost so much. I agreed to let them do the work. After getting the car back I still felt that I still had an oil leak and I talked to the regional manager. After about a month he told me that he didn't feel comfortable with Pep Boys doing the work so he advised me to take it to another shop. I took it to the Cadillac dealership and they said the engine would have to be removed again because there was another oil leak. I had a one year warranty with Pep Boys but they refused to do the work and refuse to pay me the money to have the dealership to do the work. I have decided to allow the Cadillac dealership to do the work and I'll pay them out of my pocket. Then when everything is done I'll take Pep Boys to small claims court to try and get my money back. I cannot believe that after giving them $3,600 and with a one year warranty they will not guarantee their work. read more

Oh yeah! Just left my favorite spot to take my car for service. The staff is always helpful and provides the best customer service experience each and every time I stop by. Great Job goes out to each and every friendly staff member. Thanks for always taking care of my car and my pockets. Thumbs up! read more

I don't usually go to this location but I had a flat tire and it was the closest one to my location. Mamie the sales clerk was so incredibly sweet and helpful. I was very pleased! My only disappointment was that the Pep Boys stores don't seem to link up to each others system so my purchases from the pep boys I usually go to for tires were not visible and I had to dig up paperwork out of my glove box to show I had road hazard insurance. That is something the company will need to deal with but the store staff was exemplary and I appreciated it. read more

If I could give this place a negative 5 I would!!! Jesse who is the Assistant manager was VERY RUDE. I made an appointment for 5pm, didn't leave until 7. He even said appointments don't mean anything! The whole time we were talking, he was looking at the computer, never made eye contact with me at all. I gave them a coupon that said an oil change would be $19.99 but I was still charged full price with NO explanation as to why. I even had to remind them to take me keys from me so my car could get serviced! I WILL NEVER COME TO THIS PLACE AGAIN. fyi don't bother making an appointment because you will have to wait hours regardless. Obviously the coupons that are online don't matter either. horrible service at this location read more

This place was awful. I went at 7am and was the second customer and the wait and service was ridiculous. When I asked about my car I was rudely brushed off and ignored. The staff are jerks and I still have no idea what they did to my car because they refused to give me a receipt or any document to say what they did to my car in the 3 hours I was there. Giving people the run around and crappy customer service seems to be the norm there. I will never waste my time at a place like this again. read more

i have been in this store several dozen times and never once did any employee of pep boys ever ask if i need some help, ever acknowledge my presence, ever say have a nice day. what the h_ll ever happen to customer service????? read more