Absolutely worst customer service I've ever experienced. A male in his late 20s early 30s with an…read moreattitude problem made shopping there a nightmare. Didn't catch his name because he removed it from the receipt. I highly suggest anywhere else for your automotive needs.

horrible customer service was repeatedly told my order was not in the store even though it was and…read moreI had called and verified that morning with an employee there before going in. My boyfriend had to go inside the store 3 separate times before someone finally looked for it in back. They then refused to honor their own websites discount code that was applied to the order made online stating they would not honor it due to me paying in store which is never mentioned on there website. Had it been mentioned I would have paid online. I would never use Napa Auto Parts again AutoZone had the same part I needed that day for cheaper

Danny was awesome to deal with and helped me solve issues with my 2001 Ford Explorer. Excellent…read morecustomer service . Look forward to working with him in the future .

We needed help removing our license plate and Rob made sure we had everything we needed! He went…read moreout of his way to say to make sure we were set with the supplies we needed. We will definitely be coming back for our other car needs.

rude and unprofessional. Will sell you damaged parts and…read morelook at you like you are crazy for not accepting it.

I have to give them 4 stars because they were very helpful. I needed a wheel (potholes cracked my…read morewheel) and they were able to get me the exact wheel I needed at an awesome price. They ordered the wrong wheel at first so they allowed me to use it until the correct wheel was delivered! Can you say AWESOME. The wheel is perfect! I'm so grateful they allowed me to use the loaner wheel until the correct one came in. I would recommend this location. Also ask for Liz she's great!

I generally have good experiences with this place. Today, I took my Jeep in for a coolant flush and…read morean evaluation of the suspension. These two problems were mentioned at a dealership I took my Jeep to last month but they didn't have time to get to. Also, the estimate for repairs this dealership had was way more than what Pep Boys charged me today. The service tech, William, is very friendly and knowledgeable. Great customer service at good prices. Going forward, I will be a repeat customer.

I wasn't initially going to leave a bad review because I received good service. However, the…read moremorning after I brought my car in I started receiving calls and texts saying I didn't pay and if I didn't come in that day to pay they would be calling the police. Evidently they mixed me up with another customer but one it seems they do not check their records before calling people and two while I'm not condoning not paying their services they didn't even call to ask what happened or figure something out but immediately jumped to saying I needed to come in that day or the police would be called without even attempting to confirm if they were calling the correct person. I paid $1k plus only to be treated like a criminal. Warning that if you experience issues and email the customer service email address the responses provide they'll just have the local store respond vs corporate. If your local store is like mine the manager will just try to gaslight you and sweep the entire situation under the rug and act like it wasn't a big deal. Great to know between staff and managers what type of people they employ and what behavior they accept. Needless to say I'll never be returning to any location for business ever again.

I restored a 65 Falcon and they were the most helpful Friendly and knowledgeable people for the…read morerestore. He had all the parts I need and if he didn't. He found them for me.

Dishonest scammers, buy from them at your own risk. Made an order of 200$ and never received.read more