[[HIGHLIGHT]]Hugo Ortega is very kind & has a good heart.[[ENDHIGHLIGHT]] He helped us with a auto headlight repair. He went above & beyond.

This is one of the best auto parts service shops in Orange County. [[HIGHLIGHT]]Everyone here is very nice and professional.[[ENDHIGHLIGHT]] They are also very helpful and go above and beyond. read more

[[HIGHLIGHT]]The FEMALE store manager is the best! Didn't get her name but she was very helpful, kind, and patient![[ENDHIGHLIGHT]] Efficiently got everything I exactly needed for my car because of her. read more

[[HIGHLIGHT]]Brian was really helpful when replacing my windshield wipers in the rain![[ENDHIGHLIGHT]] He even applied a discount. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Fullerton, California

[[HIGHLIGHT]]Omar was the most helpful associate!!! He helped me replace my headlights and did it so quickly![[ENDHIGHLIGHT]]

[[HIGHLIGHT]]Friendly staff[[ENDHIGHLIGHT]], unfortunately I ordered a part online and got the wrong part, Took it back and got a refund with no question to ask. read more

Excellent service! Emmanuel L. is very professional in doing his job. He helped me replace my car battery and was very helpful!

Definitely would never step foot in this store ever again. [[HIGHLIGHT]]The "Boss" is super rude and was cursing at me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]His name is Jesus Alvarez very unprofessional and was also talking bad about his employees.[[ENDHIGHLIGHT]] Im not sure what his issue was but save yourself some time and don't step foot in here at all read more

[[HIGHLIGHT]]This autozone is always super friendly and helpful![[ENDHIGHLIGHT]] I live by here so any time I have car needs, I come here and I am helped out! [[HIGHLIGHT]]No matter the problem, someone is always willing to jump in and help.[[ENDHIGHLIGHT]] My battery died today and I came to this location. [[HIGHLIGHT]]Vincent was very courteous and helpful!! He went above and beyond for me.[[ENDHIGHLIGHT]] He changed my battery for me and I was in and out in less than 30 minutes. He explained everything throughly to me. [[HIGHLIGHT]]Excellent customer service. I've never had a bad experience at this location.[[ENDHIGHLIGHT]] read more

I was referred to AutoZone by a friend to check out my engine. Nolan helped me run a test, figured out what the issue was, and found me affordable parts to resolve the engine issue. [[HIGHLIGHT]]5 stars for Nolan for his speedy, friendly, and helpful service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He was a great reflection of his management's standards of customer service.[[ENDHIGHLIGHT]] Thanks Nolan! read more

[[HIGHLIGHT]]Perfect employees, they took their time w me.[[ENDHIGHLIGHT]] Called other stores . [[HIGHLIGHT]]I left w knowledge and respect.[[ENDHIGHLIGHT]] Ty Auto Zone read more

I've been a customer at this autozone for 20+ years and it's just the best place for battery replacements. [[HIGHLIGHT]]Christian was extremely professional, skilled, and courteous.[[ENDHIGHLIGHT]] Christian would open doors for people and was very thorough with the installation. My car is running great again. Thank you Christian. read more

Not so hot. Was at another AutoZone looking for an air filter, no luck. [[HIGHLIGHT]]So called this one, said they had it, so I came by, and nope! Didn't have it, another store had it several miles away![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Miscommunication, bad phone connection, and thick accents contributed to this fail.[[ENDHIGHLIGHT]] read more

This is the most unprofessional location I've ever been to, they have large guy wearing a grey shirt with a poor attitude and treating customers and staff like trash all while not helping anyone just causing more problems. Other workers aren't even in uniform, and no one seems to know anything about looking up anything and just guessing and giving out wrong info. This happened at 2:30pm on 11/29 absolutely worthless trip and waste of time! read more

Prices seemed to get a lot higher but what hasn't? Also, hopefully you still get what you pay for. I've had 2 great experiences now twice in a row. Customer service seems to be lacking in this day of age, especially during these strange and difficult times. But.... Twice now I've gone into this AutoZone and the one on Euclid and Commonwealth both in Fullerton and the Customer Service has been awesome! So good, it shocked me in both cases. Also, the knowledge these both had on what I needed was Spot On. Great job you guys and thank you. Friendly customer service is worth more than people realize. With people loving what they do, ( You can tell when people do), going out of their way to help, you pretty much ignore the high prices because it's worth it. read more

I got there before 10 am and didn't have to wait too long. I was next in line within minutes. Love that, not all Autozone are created equal! But. This particular location got my business anytime. Great customer service and a pleasant cashier! The guy that help me was easy-helpful, made a recommendation, and answered all my questions!! Made my overall experience outstanding, the ambiance was inviting and the salespeople were nice and acknowledge your presence!! Now, that great service! I will definitely be back and I highly recommend THIS location to everyone. read more

Robert and Tony went above and beyond in helping me get the right parts for my vehicle. They were also very patient and professional.

I went in to buy a battery. Steven helped me, he was amazing. He went above and beyond to get the job done. At first it was not the right battery and without hesitation he fixed the problem. It was a little bit of a struggle to get the old battery out but he did what he needed to do and got the job done. Steven if you read this, I just want to say thank you again you helped me and I will forever be grateful. Best customer service ever!! read more

I went into autozone to buy my mother's car an alternator with my nephew Austin since he's our little mechanic. District manager Sofia helped us out in the counter. When it was time to pay we asked if we could use our fathers discount and she said only dependents very rudely otherwise he can get fired. She repeated it multiple times asked for my fathers store number to call and verify. She called and verified and still continued to state that he could get fired. She sold us the part with his discount after the unpleasant, embarrassing scenario. I asked if I could pay or if my nephew had to pay just in case so my dad wouldn't get fired, She stated that I could pay. As I'm paying she stated, "I can tell your very upset", for what reason is she asking? Clearly egging on the situation. The transaction was complete why continue to harass us? I lost my mind at that point and had to let her know how unprofessional she is threatening that my dad can get fired multiple times. She even called his job site and continues to pick at the situation. If my father gets fired I will definitely be taking this to court for harassment. They have video and audio footage on cameras at their store they can refer too. read more

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I am writing this review to give a props to one of the employees there. My battery had died and I came in to purchase a new one. I was helped by Steven and he was super helpful, so nice, and was just so kind and patient with me. I really appreciate his help and he replaced the battery really quickly under the hot sun. Thanks so much Steven! You made the experience easy and quick. read more

I came to get my car checked with the machine they have and I've got it check many times before. They've never asked to hold my license Jason did not explain why they're holding my license extremely rude. If he would've explained it I would've thought about it I've got my identity stolen before. I would not recommend this one they are just don't seem like they care about their customers. read more

Thank god for Hector! He saved me on one of the worst birthdays of my life (without him even knowing). He not only helped me find what I needed, but took the time to assist me in fixing my fender that fell off my car. I really appreciate the excellent customer service that I received and pray that he is recognized for his amazing representation of AutoZone. Thanks again Hector! read more

Unacceptable, Unprofessional and Totally Offensive Experience at Autozone 180 W. Orangethorpe Fullerton California at the corner of Brookhorst around 11:36am on June 2, 2021 Store# 5522 Manager's Name Jesse 714-870-8286 Regional Managers Name: Sofia Calderon 714-526-1313. Here's what happened: I, a 4'11" tall 130lbs woman was standing in line at Autozone Fullerton, CA when an inappropriate, rude and verbally abusive man who was approx. 6' 2" tall and approx. 280lbs makes his way between me and the gentleman in front of me in line and stops, so I politely informed him the line was behind me and he say's I know where the da*nm line is in unmistakably rude tone. I responded politely while I wasn't sure so I thought I would let you know, there is no need to be rude. The rude man stands behind me in line and a few second later I hear him mumble "you dumb b*tch" and I just ignored him still standing in line. A few seconds after that the rude man mumbles again "you f*cking wh*re and I still ignore him, then I am called to the next open register, I start to walk toward it and I hear him again mumble "f*cking b*tch*, I stopped and turned around and said I hear to calling me names that is totally inappropriate and rude and I proceeded to the register. I informed the male Autozone employee helping me of what happened and names that rude man was calling me while we were in line and the employee did not even respond. I said what a jerk and made a comment to the employee that I can't believe they allow people like that in their store. Again the employees said nothing. My husband who had been browsing around the store while I was in line came to the counter and I told him to watch is back, I told him that this rude man was calling me names and what happened then my husband immediately confronted the rude man verbally; Asking who called my wife a b*tch and a wh*re and the the rude man responded f*ck you. No employee or manager at any time stepped in expect when my husband smacked the plastic protector yelling at the rude man and then and only then the employee and the manager Jesse told my husband to leave the store; My husband said I'm leaving and abruptly walked out, as he was going through the door the manager Jesse shouts you almost hit that lady as he swung the exit door open, as a woman was entering the store and my husband was leaving to which my husband apologized to the lady and she replied it was was fine. The manager was trying to make my husband look like the bad guy. In the meantime the store staff went on the serve the rude man. I told the manager Jesse that the way the rude man spoke to me, the rude man should have been asked to leave the store not my husband who was the only man defending me. The employee should have told the manager the minute I informed him of what happened with the rude man in line and the manager should have spoke to me and then removed the rude man from the store. When I left the store I convinced my husband not to teach the rude man some manners his way as it was not worth the trip to jail so we left. I called another store to get the phone number to the district manager and was provided the number listed above for Sofia Calderon. I called and spoke with the district manager Sofia Calderon who seemed uninterested in my complaint and kept interrupting me with "uhuh 's) Sofia said "I am sorry for your inconvenience" instead of 'No one should be treated like that in our stores by the rude customer or staff'. Sofia said she'd have a talk with the staff in an unconvincing tone. My experience today was that Autozone staff at the Fullerton store allow their male customers to mistreat female customers any way they choose without reprimand what so ever so they obviously disrespect woman as they disrespected me and care more about the sale then the women that shop at their stores. read more

I took My Sister's car in with some battery issues and Alex M. Was Amazing he switched out the battery for me and no the car runs like new Thanks Brother I Appreciate you Alex M. read more

Very glad I stopped into this Autozone today. They were quite busy but Jorge was really on top of getting to every customer. It seemed like he was running the place with all of the other associates no where in sight. Bought a couple new headlights and Jorge offered to install them for me. I was in and out within 10 minutes. GIVE JORGE A RAISE! read more

One good employee can make your experience great. WTG Patrick! Patrick happily replaced my dead battery even though i had gotten there just before closing hours. It was a big help! read more

I don't know how this location has the highest ratings out of the other auto zones in the area. This is definitely the worst customer service I've ever experienced with this company. I called and was put on hold for 15 minutes then when they finally pick up my call I let the guy know how long I was waiting and he says nothing and just asks for the part number. No apology or any customer service skills there. Then I tell him what I need and he gives me the wrong part and then tells me they have a product and so I tell him to double check if that's true because I just called a different auto zone and they don't carry that part in the system and he looks into it and boom I was right he doesn't even know what he's talking about. Horrible where are the managers at this location. read more

Really awful service tonight. I've been coming to this autozone for years. Staff has been helpful in the past. It's a shame one bad apple had to ruin it. Arrogance is not customer service. Check your attitude. Machismo is not tolerable in business. I'll be taking my business to orielly. read more

Steven is an exemplary associate. I came in with multiple needs and within a matter of minutes he was able to provide me with everything that I needed as well as great insight on my car. He also let me know that Autozone has a great rewards program, which I'm now enrolled in. If you're looking for a quick resolution to your automotive needs, stop here and ask for Steven. read more

Thank you Dennis you are awesome!!!thank you for everything your amazing I was soo worried about my brakes n you made sure of my safety thanks again read more

I went to Auto Zone this morning. And I was serviced by a young man by the name of Stephen. My experience was wonderful the service was even better. Thank you Steven. read more

I came in today needing a new battery for my 2007 ScionTC. Austin P helped me out and he was fantastic. I don't know anything about cars and he helped me install my new battery. He even tested it out and realized my alternator was bad. He gave me suggestions on what to do and what to buy. Austin was literally my lifesaver today. I knew he was being honest with me and I greatly appreciate it. Thanks Austin for your great customer service!! read more

Went in in a hurry looking for a lug nut key, though the staff was a little lazy, the shift manger Tony was great! After overhearing my problem he went and found an alternative to my problem without being asked. When that didn't work, he came out to the car and tried to solve the problem and offered another solution. In the end I left without a purchase but defiantly 5 star service. read more

So On Friday 03/06/15 i get off work at 12Pm and get into my car to Find out My Car's Battery Is DEAD. Luckily my Co-Worker jump started me and i went Straight to Autozone In Which this case this was the closest one too my freeway Exit, So I Went inside and this young Guy named Jesus attended Me and i asked him if there's any way you can check if my battery is bad or my Alternator , And he Grabbed A Battery Meter or whatever its called and came outside to test my battery & Indeed My battery Was BAD. & i Believed it because my car had died on me twice before this incident i just never worried about it. & so i Purchased a New Battery Came with a 2 Year Warranty And Jesus Installed the New Battery and removed my old one and brought my car back to Life! THANKS JESUS VERY MUCH. In & Out of this place in 20 Minutes. SATISFIED CUSTOMER :]. read more

I needed to replace my car battery and the staff provided excellent customer service. They checked to see if it was my battery or alternator causing me problems and they went beyond my expectations. Bruce was very helpful and professional. I'll definitely be back and recommend this place to friends. read more

I usually love Autozone but at this location today I needed a part for my vehicle. It was a dire emergency. I drove down to the his location and I made it by 5 minutes to spare! As I reached for the handle of the door it was shut. the only thing the people working could tell me is that they were closed. Thus breaking my heart in this time of need. read more

Normally me and my momma come here when we need something and the service be okay and nice but today Eric went out his way to help us !!!! Thank you so much read more

Needed a couple sensors for my car and stopped in here. The staff was very friendly and got me exactly what I asked for. Ended up only needing one of the ones I bought to fix my problem and had to take one back. Jesus was super nice in helping me with my return. I will be back when I need parts in the future! read more

my headlight had died out on my way to work one morning and driving in the wee hours of the morning can be a bit troublesome with a broken headlight. i had gone in to find a replacement bulb and was assisted by christian. he helped me figure out which bulb needed replacing and helped me install the new one. that was awesome. read more

Shawn C. Is amazing. Totally willing to go above and beyond for a customer, super knowledgeable and determined to make sure we had all we needed. read more