Kevin showed great customer service. In would definitely come back. He checked my battery and installed it. I just appreciate customer service wherever I go. Thanks read more

Called this autozone prior to picking up a part. Paid about 30$ for an uber thinking I would pick up my part because they said they would put it on hold. Turns out they didn't have it and didn't even bother to make sure. Both managers at the time were Daisy and Kevin. They told me that unfortunately the part wasn't there and they hadn't checked prior to me coming. I was so frustrated and to top it off, all their employees were just hanging out, talking for a cool 5 mins not doing anything, while I waited for another uber to the next autozone. The managers should be on top of their employees! Too much slacking off at this autozone! read more

Went in a few times and manager has been rude to customers including myself. Older and kind of tall Latino man with dark and grayish hair. Lacking customer service always feels like he's being sarcastic and wants you to hurry up and get out. Saw him get loud with a customer one time too... The store on Gale is 100% better! read more

Shout out to Kevin for helping me look for lightbulb for my car, like most girls I have no idea how to change it. Kevin was really helpful, and friendly he helped me find the correct lightbulb and even change it for me. Best customer service. Thank you so much again! You're a lifesaver! read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - La Puente, California

This is my 2nd time going. I regret not taking the name of the representative but he was very helpful. They offer to help install certain things, he even offered to install my steering wheel cover. Sure the wait time might be a little long but it's because they're helping people install and carry parts out. I prefer waiting for helpful and caring staff rather than having a cold interaction and be rushed out. Good job AutoZone. Take care of your employees. read more

AutoZone Auto Parts - Steering wheel cover - Auto Parts & Supplies Near Me - La Puente, California

Good selection, fair prices and friendly and helpful staff. They even replace your wiper blades for you at no charge.

Shout out to Allie G. from sales who helped me find a battery that was affordable and reliable for my car! She also was able to install the battery which I appreciate and just goes to show the above and beyond service! I also had a bit of rust and she took extra care in removing it as well! Thank you thank you! read more

I went to auto zone to buy a brake light for my 2013 Ford Edge. Victor helped me a lot. He first came out to my car and did a visual check to make sure my headlights turn signals and back lights were all working. I bought the brake light bulb and was kind enough to install it. It nows works perfectly. What a nice and courtesy employee this auto zone hired. Thank you again Victor. read more

I had a great experience at this autozone. Allen helped me find the right part for my car and helped with the installation. Super grateful!

Always great when I go into autozone, but at their new location not so much. I went in for oil. There was a line with 8 people ahead of me. I understand when people are asking for parts, but they should have someone working the cash register, so those of us only purchasing an item can pay and go. read more

We had an amazing experience at this autozone. Alberto was extremely helpful and went above and beyond to help us. He exceeded our expectations and we are very grateful for his help. read more

I really liked their personality and knowledge and helpfulness, I really liked the employee David who was very helpful and he helped me to carry my radiator to my car. I really appreciate them. I sure will be going back to that store. Also the store manager Georg was very nice person. read more

My dad had a very nice conversation with Jonathan as he helped me switch out my car battery! & thank you Kevin for trying to help us out even when you had a bunch of people in line, I get how busy it gets. Thanks again for the great customer service, everyone there had good spirits and are very welcoming and friendly. read more

Abe, younger guy, incredibly helpful. Knew exactly what I needed to fix my car when everyone else didn't have a clue. Saved me a ton of money with a mechanic that was possibly scamming me. Thanks bro. read more

David was super helpful and knowledgeable. He was willing and able to help replace the wipers.

I had to buy a new battery for my car and Nick Eredia was very helpful and kind! I don't know anything about cars so he helped me not only get a new battery, but took the time to help my install it. He was very patient and this experience very easy! read more

I took my battery in to get charged. It was completely dead. I've had a pretty overwhelming couple of months. So going in I was expecting for things to go so smoothly! DAVID F. replaced my battery with a brand new one! I was in and out in under 10 minutes. This my go to place from now on! read more

This place lacks customer service. Most Latino employees I've encountered have been rude and don't even want to speak Spanish. However, This review is about a young men named Jesus he wears glasses. I was here yesterday and quite contrary he was being nice and the customer was being rude to him. I felt so bad for him, he was trying to help this customer but of course the customer wasn't getting what he wanted so was taking it out on this young men. People, life is too short, you don't want to waste your time being mean to others. Think about your kids. How would you feel if they were treated like that at their jobs. read more

Pensé que en su nueva localidad estaba mejor el servicio. Pero fue peor hoy fui atendido por el manejador Jorge fui 100% descriminado por no hablar inglés. Estube esperando casi 30 minutos. Y me retire porque nadie me atendio read more

I write this review after great service from Keith O who helped me a while back. Helped me locate some parts and got the right stuff. Very knowledgeable guy! I write it now with 5 stars after a nasty encounter with a wannabe mechanic at M&M tires. I asked the obnoxious mechanic to install some parts I had rotors and brakes. The head tire guy said, "I noticed your parts are from Auto Zone, I don't deal with them because they 'F' everything up!". He also said that the caliper slider pins I need would be hard t find at O'Reilly because they hire a bunch of kids right out of high school who don't know anything. Wow, the sales rep I went to today knew exactly what pins I needed at O'Reilly and Keith provided some of the best service I've received ever from anywhere. Being at Auto Zone, I can say Keith knew far more than the nasty obnoxious tire mechanic at M&M. I wanted to review Auto Zone once again with 5 stars because there are some awesome people there willing to help rather than soak customers. read more

Staffs are very accommodating and friendly especially Abe. He's very informative and got a good customer service

This autozone is so convenient! It may say closed but is actually open until 11 pm on Sunday's and until 10 pm all other days! Came in to get a new battery and in minutes it was installed for me by one of the knowledgeable workers! How easy is that? Took me longer to write this review than to get my new battery bought and installed haha! read more

Needed air filter for my car, dealership wanted to charge dealership price and I said no wayy i'll do it myself. Pulled up to Oreily and the item I needed wasn't in stock, drove to Autozone.. Think his name was Gil, he helped me change the air filter too he was so nice. Happy Holidays! read more

I needed a new car battery and Kane S. from the Hacienda location was a great help in checking out my battery and installing my new battery. Highly recommend this location. Also Keith helped me identify my battery model while he was even on my break. Great customer service!! read more

I don't give 5 stars when one just do their job, I give 5 when one EXCEED what they supposed to do and this 5 star goes to this Autozone and Eli who went above and beyond to help us out with buying and installing a new battery. read more

I'm only giving this Autozone 1 star because In order to give them a review, you need to provide at least 1 star.. We went there this morning to get an LED light bar harness and the only man wearing a grey shirt happened to be to he man my guy asked about this product... He didn't see any on the floor and usually in that case we ck with someone so they can find a store that gas what we are looking for.. He asked this guy and he says yes they should be over there n when my guy states that he couldn't find one can he please ck inventory, he actually said no... Now we spend alot of money at AutoZone, for both our cars, but now I feel like FOR WHAT?! Its a shame that I won't be shopping there again... read more

Just bought an alternator here and David F & Maria we're soooo helpful and very friendly !! My husband has worked on a lot of our cars so we've been to plenty of auto zones and this location , with their customer service, has been by far our favorite !! This will be our new Auto zone location to come for all our needs ! read more

I came in for a battery and called ahead to make sure they had what I needed. They were friendly, speedy and helpful on the phone. When I got there I asked for them to check my battery first to see if I really did need a battery and they had no problem doing so. Mario is the associate who helped me and he was kind and respectful. After purchasing my battery they put it in for me with no issues. I would gladly come back to this location. read more

Great customer service. Maria , Keith and the rest of the team are awesome! Knowledgeable and go over and beyond to create a positive experience! They don't over sell and get you what you need with very clear explanations of how to proceed. I have been in several times and always a positive experience. Maria keep up the good work with your team. read more

Maria, Keith and the rest of the staff are outstanding in their knowledge and customer service. I am an 80 year old lady that recently became responsible for the care and upkeep of my car. The staff is always patient with me and explain what I need and/or how to care for my vehicle. They have installed certain items for me and or showed me how to do it. We are so lucky to have this team at our local Auto Zone! read more

I came in to pick up a headlight bulb for my car. Went straight to the counter to ask which bulb I need. Jovanny assisted me. Went out, to, look at my headlight. After purchasing the bulb, the guy asked if I need help installing. There's all these things, that, you have to remove to even get to the connector with my car. He took car of it in about 5 to 10 minutes. It would've taken me an hour. I'm grateful. It's these personal touches, that, keeps you in a customer's mind, whenever, you have a product or service that they need. I don't expect it all the time. But that was awesome. Thank you bro. read more

Jovanni went above and beyond to help me put my windshield wipers on my car, I think because when he was explaining to me how to do it, He could tell I wasn't really understanding. Thank you so much, I wish everyone was as kind and helpful as you are. read more

All staff is awesome! O Cruz helped me complete my order for multiple parts. Patient and kind, while making the best during some really hard times. COVID 19 safe and sweet! Called in prior to arrival Keith was so helpful and funny! He speaks Spanish! Awesome experience! read more

Disorganized, and slow. Took them close to ten minutes to figure out how to handle a company account and the payment to go with it, which had to all be done manually. The store itself wasn't terrible, but not fully stocked either. read more

Jermey went far and beyond helping me find a wheel huv for my jet ski trailer he told me there wasn't any.. but then he called me and said there was to options to fix my problem and it worked out great. Definitely recommend going to Jermey, he will go far and beyond for Autozone customers read more

I was helped by a gentlemen named Brian. As I was pulling up to the store he was finishing up with a customer outside and he held the door for me. Like most people I assumed I knew what was wrong with my car "google genius" I went up to the register and told him what was going on with my back light and gave him my diagnosis as to why it wasn't working. He asked a few questions and he said it could be your bulb. I was like "ok" still thinking it was my fuse but low behold it was my bulb. He changed it also added bulb grease. Brian was super helpful and nice! I give his customer service a 10. read more

I give four stars to past employees and zero stars for the current employees. They did not have the customer's back. The self proclaimed "manager" Jennifer(when I asked her name she turned away from me, trying to hide it) at Turnbull Canyon location gaslit me. Refused to cancel my transaction and give me my parts and receipt back. The only reason I didn't grab my stuff and go is because she had my transaction in a pending status which I felt would nullify my receipt at another location. All I wanted was cash back and she wouldn't give it to me(inside joke for music lovers). When I said, ok, well I can't find my card, so now what, this Jennifer girl, says, I can't cancel it, it's already processing. Anyone who has worked this type of dead end job, knows you can cancel a transaction. After refusing to give me my brakes and receipt back because she can't cancel it due to the fact that I had (mistakenly) told her, that I think I do have my card.. "oh here it is", I said, but later retracted and said, oh I made a mistake it's not the same card. She ignored that as if I were lying. So her new "policy" created by her was "ok, now that you said you have your debit card, I can no longer give you cash back". I told her about five or six times after that, that no, I don't have my debit card after all! She stared at me, with this smug look, stubbornly saying"nope, can't do it, you may have said you had your card in error but I heard that you had your card and so now I have to put your refund back on the card". Thinking to myself, are you kidding me, I just told this tonta that I don't have my card. Controlling my temper as best I could, anger is building but culminating in a bit of a raised voice, my hands starting to shake. Then, I hear, after my repeated demands for my part and receipt back, "come back when you find your card and I'll finish the transaction". What? So I'm supposed to leave my brake pads and receipt until I find my card, not even cancel it and give me my own property back? This is the "manager"? I could have grabbed my things but wanted to see how this would play out without me grabbing my stuff angrily, that I just had to go in my car and find my lost card. I knew it was in my car somewhere! Just not where exactly. When I walk back in, Jennifer said "I thought you lost your card?". Bitch. Seriously, Sherlock, just perform your transactions that your paid to perform and with a smile on your face. It's not necessary to argue with the customer. There's another ghetto employee with a tattoo across her chest, who told me "I'm off the clock", as if she could do anything she wanted because she was off the clock, including talk crap about the customers to their face and behind their backs. She tried to start a fight with me when my voice raised, my voice raised rightfully so, I may add, because of the accusations of being called a liar, her not giving me my part and receipt back to me, being lied to about not being able to give cash back to a customer with a receipt. To be told "now that I know you have your debit card, I can't give you cash". She had admitted after saying this, that if I hadn't told her I had a debit card to refund to, she could give me cash. When I told her I didn't have my card, she STILL wouldn't give me cash. This is a reflection of a person trying to maintain some kind of power over others. I'm grossed out by those chicks at Auto Zone. Come on, learn how to represent, take some pride in your work, treat customers with the benefit of the doubt. Even IF I was lying to you, and had my debit card, that is not an accusation you want to make without PROOF. I wanted to scream"I just told you three times that I cannot find my debit card in my wallet". I went to my car, searched, found my debit card, come back, go okay"here", she goes"I thought you said you LOST your debit card", so at that point is escalating the accusations of me lying. Yes you *$#@ $&#@ it wasn't in my wallet. I went into my car just to satisfy your gaslighting game maneuvers. Easier to use Amazon! Avoid the bad lack of customer service skills and accusatory chicks that definitely aren't mechanics. How can they be? They don't even know how to cancel a transaction and give you your own part and receipt back?Jennifer's calm-ish voice belied her own shaking hands. If it happened to me, a low key person, it can happen to you. Then, both the employees called me stupid. Of course I name called back, Id been pushed. There were some customers there but I don't think they were paying attention, just laughing at the "crazy customer". Gaslighting? Is it possible in a cashier/customer scenario to be gaslit? Today has proven to me that, yes it is. Isn't that what gaslighting is, starting the flame, stoking the fire, then encouraging the laughing as if the other person is the fool, as if you are in the wrong. read more

Auto zone what can I say it's a hit or miss here and all the other auto parts store, you go in for there expertises opinions and depending on how you get behind the counter is how's expertise you're going to get but most of the time you ask them for information on the problem you have with your car and all they tell you is to google it or YouTube it, I understand they are professional mechanics but you do work at a auto parts store it would help if they were knowledgeable in the industry they work in, with that said they do have some good knowledgeable workers but most of the time there too busy helping someone else or don't really care cause you weren't lucky enough to get them ,that's why it's a hit or miss in these auto parts stores but most specially here at AutoZone!! read more

Thomas the best customer service ever. Very professional and patient he helped me with all my answers with putting chains to tires for a long weekend to big Bear where we expect snow storm. read more

Came in there and the manager.. not sure this tall Hispanic guy was very rude throughout. he was giving me a hard time when I asked him a question, was annoyed that at me at the card reader and was rude to me when I walked out of the place. what's wrong with this place... always so much toxicity in here. read more