I bought a remanufactured fuel injector for a medium price. I ask if it was a Denso or Assin injector and was told "Yes, we don't rebuild after market injectors." When I was installing it I noticed that the body of the injector was not marked in any way. The Assin injector I took out was clearly marked and the areas on this rebuilt injector where the marking goes were blank. I bench tested the injector and it looked fine so I installed it. When returning the core I mentioned the lack of marking and was told "Oh, we remove the marking because it is no longer an Assin." I know this to be a lie. Cleanly removing the factory identification, if possible, would doublr the time required to rebuild the injector. I worked in plastic injection molding and I can tell if an injection molded surface has been modified. I believe they do rebuild aftermarket injectors. Both the counter persons I spoke to had the responce immediately in mind. I'm probably not the first to notice this. other than that the place has the old time auto parts store atmosphere and, while generally acceptably cordial, the counter guys can get a bit gruff. But it is an auto parts store not a 5 star resturant. read more

So disappointed with the staff specially with the Mx bolheaded one. He gave me the wrong part and acted so {SOB} what a bunch of crooks. I will never buy parts from these crooks again. not only that but they sell garbage parts. I gave them the part back and they kept it with no refund. dirty boldheaded mx. read more

I needed to change the filter and fluid in my transmission and because I was going to do this work on a Sunday. I had to be certain I was sold correct parts because I would not be able to take them back on Sunday to exchange them, and I needed to drive my truck to work on Monday unfortunately Certified sold me the wrong filter for my truck I had to do my best to clean existing filter and use new fluid and then on top of it all they gave me a hard time about returns. I thought they were professional enough to sell me the correct parts but I assumed wrong. I should have read the yelp reviews before I went there. read more

I've been coming to Certified for about 10yrs now and have always had a great experience, I can count on them to get me OEM or equivalent parts for domestic, Asian and European automobiles. If the parts I need are not in stock, they usually have them for me within a couple hours. The atmosphere there is always friendly and helpful regardless of who is at the parts counter read more

I have been coming here since 2007, I've received the best customer service and quality parts. The combined knowledge and experience here is unmatched. Thanks again guys for all your help. read more

I called 3-4 times in the morning. And I got no response. Go to Ernie's instead better prices and parts !!

I've only been here once for an OEM-replacement Denso part. The price was well reasonable, and this store is a Denso Authorized Dealer. This means that the warranty cannot be denied as it would if purchased from small resellers. And that makes the decision to buy here an easy one. This is mainly a supplier to professional auto repair shops, making them quicker and more serious about helping you get your job done. The counter person was friendly and helpful. So was the cashier. I will return to purchase other parts from here. read more

I called today at 2pm to try and buy parts and the gentlemen immediately put me on hold and within three to four minutes the line disconnected. I called a second time right after and before I could say anything the same voice stated "hold" and put me back on hold. After several minutes the phone hung up again. I call back right away for the third time the same gentlemen answered and I inquired why the phone kept hanging up and his exact words were "we are busy do you want to buy something or not" and I said "excuse me?" And he hung up again. I drove over there and I recognized the man's voice when I walked in. I informed him that I was the person who he had hung up on and he stated "yes I hung up on you. we're busy do you want to buy something or not" in a very hostile tone. I asked for a manager who came out and his manager told him to lower his voice three times and calm down. I just opened an account with this company and I will not be returning. Their customer service is terrible. I advise that you do not spend your hard earned money on a place that yells and belittles you in front of all the staff and customers. This man was directed to calm down by his manager and continued to yell at me in front of his manager. We work hard for our money and we deserve good service. Makes you think how many other times this man does this daily and how much revenue is lost due to lack of customer service. read more

I am exempted via the health department from wearing a mask because of a health condition. Though everybody in the location is wearing masks, gloves and there are literal barriers keeping you from being within six feet of a counter they made me wait outside while it was raining to service me. It appeared humorous to them having a person who isn't well enough to wear a mask stand outside in the rain while they had every precaution there is to prevent any sort of infection. After waiting ten minutes in the rain I tried to get my stuff back to go to another place but they already started. The gentleman who brought my parts outside said they don't believe in exemptions because they had a woman claim she was exempt that turned out to not be and we all are judge by this woman's character it appears. I called the health department on them and hopefully the fine for discriminating against disabled people and making up your own rules is heavier than the fine for somebody not wearing a mask. read more

This is my parts store of choice. Steve and Genaro are very knowledgable and know their craft. Very professional and friendly in how they get the right part for you. read more

This guy is unbelievable, my radiator cracks So I take it here to get fixed with warranty & so I drove the car home seemed fine, didn't really drive it anywhere far until 2 days later I take it to work & it starts to overheat. BEFORE I took it to this place the car never overheated. So I call him up and tell him what's going on & he told me he didn't have time to see it. Called him about 4 days in a row & same answer. This guys doesn't fix cars He breaks them & doesn't even fix the problem he did. *Take your car to your friends uncle or someone who works on cars from home. THEYLL DO A BETTER JOB THAN THIS GUY WHAT A SCAM. read more

I came here to get some centric rotors from them for my honda accord and their pricing is better than online retailers. Got some posi quiet pads to go with it too. Surprisingly they had it in stock. I found them from the manufacturers website. I will definitely recommend this car parts store to anyone looking to get some good deals on car parts! read more

Have been purchasing parts here for 8 years . Steve has done a awesome job! He has great product knowledge and is very assertive with any questions . Divine service and his professionalism has kept me coming back . Cheers! to steve for his great customer service . Would recommend steve to any potential customers . Excellent multitasker .... read more

Incredible store with knowledgeable counter person. Prices were very attractive. Great quality, great price, great service.

Best auto shop in the area. People are nice here and they have all kind parts with good price

Terrible service. Lady answered phone without even a greeting. At "hello" she responded with "what." Went in anyway and they were trying to say we asked for a different part on the phone. We said what we needed and the man kept going on about the part we didn't need so we walked out. read more

AWFUL EXPERIENCE! salesman sold me rotors assured me they were excellent replacement. Within 3 weeks they warped! wobbling.. I asked to get a different brand and they refused.They do not back up their products as they said.. I went to Napa and got new rotors. Car is running great! read more