The three gentlemen at the counter this afternoon (5/19/21 at approx 6pm) were incredibly helpful…read more They leant me their tool kit to replace my truck battery that kicked the bucket in the pouring rain while I was at work were very friendly and again, very helpful. They definitely helped alleviate a stressful, disappointing end of the work day for me. Thanks guys!

Okay let me start this by saying, I know nothing about cars. (I'm a 25 year old woman trying to…read morelearn how to maintain and fix my own vehicle.)So, I walked into O'Reillys clueless asking for a stain remover. I was greeted by some helpful gentlemen and referred to Sherm. He helped me select the right cleaning solvent to get the coffee out of my car seats. As the other gentlemen claimed, Sherm is the expert, so I decided to ask some more car questions. Having a hefty scratch on the back of my car, I was wondering if I could take care of that myself. He helped me hand select the products needed, taught me how to do it, wrote it down and reviewed it with me. He looked up the style and make of my car to confirm we got the right paint, and made sure I understood how to do it. I also have a cracked fender/bumper(cluelessness example) and he helped me buy the products needed, and physically assisted me with putting the lug nuts on. As an older gentlemen he was on the ground helping me fix my issues. He made me confident that I could fix my scratches on my car, and he was incredibly professional and resourceful. I promised Sherm I would come back to show him the result when I repainted my scratches like he told me. When I came home, I told my fiancé about the encounter and he stated "they don't make them like that anymore". That's the truth, he took time out of his day to explain, assist, and physically look at the car issues I was facing. I was nervous walking into an auto repair store knowing nothing about cars or how to fix them, but genuinely walked out feeling motivated and confident to do it myself. Sherm is the best, he's experienced and has great customer service. They truly don't make them like him anymore. (Give that man a raise)

DO NOT RECOMMEND WOMEN GOING THERE!! Went in on 12/9 at…read more12:30 working was this old crappy white man. I am a young female and prior to coming here I researched what bulb I needed for my car, and just wanted to confirm it was the correct one for my car. He didn't even ask what kind of car I had, so hoping it will work. Anyway when I was checking out he asked about rewards and I was being very kind and polite and just making conversation and said nope I don't come here often as a female lol. He decided to comment on that and said yeah I bet you got rewards for the dress shop... I said I don't go there often either lmao. my question is just why is any comment like that needed? Make sure you have employees that can be respectful to women In spaces dominated my men. I get he might be a crappy old man but still I was being very kind and smiling and told him to have a good day after that comment. If ur a women do not go there save your money for a place where the man is willing to help you and be respectful. Peace and love

Friendly, knowledgeable staff. These are car people!…read more The staff go out of their way to help you and recommend products for your specific vehicle. I stopped in here one afternoon and the staff spent at least 10 minutes with me asking questions and helping me to find products that specifically fit my vehicle and my needs. The customer service here is outstanding. Friendly staff with the can-do attitude make this the only place I will shop for auto parts and accessories. Great job!

I was very pleased with my transaction at this location. I was trying to help my husband by picking…read moreup the parts he needed and getting the special tool he needed to make the fix. The manager at this location was very helpful and held a conversation when prompted. He made me feel comfortable, although walking in to an auto parts store 7mths pregnant, I felt a bit out of place. When I returned the tool they "loaned" us, he was just as pleasant as the first encounter and remembered me. He asked if everything went well and if my car was now fixed, which I thought was a nice gesture. It is hard to find "good" customer service and I appreciate it when I see it! I told my husband that I liked that store, and he agreed that it had a good experience there, when he choose it just a few weeks ago for the first time!

I had an absolutely fabulous experience with O'Reilly when I thought my electrical system was going…read morebad. Josh, the assistant manager, came out to parking lot and did full diagnostics test on 1. battery, 2, generator, and 3. alternator. All were completely fine. Turned out the problem was a loose cable clamp on one of the battery terminals. Which he then tighteded at no charge with his wrench and pliers. Outstanding integrity. I bought replacement cable clamps to put on later, because they were in pretty bad shape. $12, total. Josh gave me name of local repair shop that could do it for me inexpensively and on short notice. Didn't do it then, but a day later my newest favorite outfit in Aberdeen, SD did. (See my YELP review of Gellings Auto Service and the great work they did on my brakes....)

Very helpful staff. Can't remember the staff members name but she went above and beyond to help be…read morefix my car.

Thank you to traviis. For geting parts for this 2006 ford taurus. Best customer service out any…read morebody I got parts from. Autozone

A worker wasted our time and had us waiting until closing time to help us, just for him to not have…read morethe tools to help out with changing a flat tire. We could've contacted another auto body shop in the time that he had us waiting. I was very angry since he wasted my time and now i have to wait until tomorrow to have my tire changed.

Rear break pads and rotors change on 2009 Toyota rav4 - Positive: fair pricing (inline with 3 other…read morequotes in the area), responsive staff (no phone trees), job done on time and without suprises. Negative: lack of weekend times means you need to make transportation arrangements if you work 5 days / week. They have a shuttle service but I had to be doing several stops that day, so I did not ask how wide range it covers.

I had a number of questions and issues going on with my Highlander. And they were so helpful in…read morediagnosing the problems. They also helped to distill the difference between the most immediate things I needed to do and the things that could wait. Plus, every time I spoke with any of them, they were not only respectful, but they were knowledgeable and took the time to speak with me and answer any all questions I had. They were just great!