Jaime is the manager at Autozone and he was probably the best manager I have encountered We had my battery checked and it was still in warranty. There battery tested bad crank Jaime was very helpful I would recommend this Autozone 1000 x over and over read more

AutoZone Auto Parts - The front - Auto Parts & Supplies Near Me - Pomona, California

S/o to sue she's great. I came in she helped me figure out what windshield wipers I need, she also helped me put them on. Great personality and great customer service! read more

AutoZone Auto Parts - New wipers - Auto Parts & Supplies Near Me - Pomona, California

Great feeling when you can go into a place and walk out with satisfaction nowadays. Auto Zone on Towne Ave was amazing. Great staff. Ivan the Manager truly cares and it shows. He goes above and beyond with his expertise on what you need and how to get it done. I always have lights issues with my car and he had them taken care of in a flash. Great guy and it shows with his professionalisn, attitude and attention to detail. Way to go, 5 stars! read more

3/23/26 @ 6:20 PM: Being my closest Autozone, I visited this location for a headlight restore kit. The lady with glasses working the counter was very nice from entry to exit. She notified me about my points and how I could use them. Very thorough and knowledgable with my transaction. Although short, the best service i've gotten at an AutoZone.Thank you! read more

AutoZone Auto Parts - Head light Restoration kit, wheel brush - Auto Parts & Supplies Near Me - Pomona, California

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We went in today to get cabin filter and air filter for my wife's 2022 Rav 4 and the gentleman at the register with a beard and glasses asked us if we want him to show us how to put them on and he offered to put the air filter and the cabin filter on for my wife. It saved us a lot of time and money. He did an awesome job I can't remember his name off hand. read more

Sue, Nikola, and Vincent, were very helpful with replacing my battery. Recommend this place and their customer service was stellar.

I came in to get oil for my car. I had no idea what I needed. I was greeted and helped by the manager. (It showed he was a manager on his name plate). He showed me what oil I needed. He was lot of help, friendly and knowledgeable. I recommend this AutoZone to anyone in need of assistance on purchasing parts for your car. read more

Visiting this Auto Zone was a great experience. I had the pleasure of meeting Ivan. He was professional and greeted me as I came into the store. He was quick to help me with what I needed for my car. What a great experience. It is always refreshing to find someone that goes above and beyond to be the best at what they do. This location is a busy one but even with them being busy they still take the time to make you feel like you are the only customer and that says a lot about the people working there. Great job to Ivan and his store for really making a difference. That is great management. read more

Good and friendly service every time I need help. Always have the parts I need. Will even assist you with minor repairs on your vehicle if you ask. read more

Needed some help to change my headlight that I had bought there to replace, Jamie was so nice and helpful in changing it for me. This place has been my favorite to go. Everyone is so nice and helpful. read more

Great customer service. I was greeted when I walked in and assisted promptly. The cashier helped me find the perfect battery. Plus Jaime assisted with installing the battery in this weather and I am so grateful. Thank you both for making a bad situation better. read more

Went in last night to pick up a couple parts for my car, I was helped by Tony. He was friendly, attentive and very knowledgeable. He helped me find exactly what I was looking for. read more

Love this place. Staff and manager are extremely helpful. They go above and beyond here.

I was just in the store buying car detailing stuff. There were 3 customers shopping. When I was ready to check out there was no one in line. I was at the counter waiting to check out. One of the guys walked by no acknowledgment nothing. He was literally standing around. Eventually a girl came to the register. As I was waiting at the check out counter a guy walked over and lines up. The girl called him over to check him out. I said I had been waiting. Her response. I wasn't in line and even though I had been waiting she was taking him first because he was standing in line behind me. WTF Literally the stupidest checker I have ever encountered. Maybe her previous job was at the DMV. There is no way I will ever shop there again. Amazon from now on. read more

Excellent service at this location. Ivan provided great assistance and resolved the issue with my tire covers. The bonus was that I stayed within budget. It's nice to know there are still employees out there who take pride in their work. Thanks, Ivan! read more

With the exception of a few good employees I'd definitely avoid this place, especially if you're a woman. Went in for a new battery and the employee told me they're not allowed to install them because of liability issues which makes sense so I didn't question it. I go in the following day & notice this same employee is installing a battery for a customer who is a man. A few minutes into my visit at the store I notice a woman who bought windshield wipers & needed help installing them. For whatever reason they didn't help her. After she leaves another customer comes in & asks for assistance with his wipers & the employee is more than happy to do it. Y'all hate women or is it a race thing? Either way I won't be returning. read more

Just horrible. Women should not work in the industry if they are not knowledgeable nonetheless as a cashier and failed to do cashier duties. Simple things like inputting emails, phone numbers doing returns/exchanges. Visited the neighboring location and workers there complained about the same associate I was complaining about. read more

Not a huge review poster but I just wanted to say Dylan was super helpful while not being judgmental of our lack of knowledge. He helped us fix our simple problem quickly and pleasantly. I appreciated his relaxed nature and thought he deserved a shout out. Thanks Dylan! read more

I am super glad I came to this specific Autozone while traveling through the area! Needed a new rear windshield wiper-- and didnot know how to instal. The associate Eric was great by offering to put it on for me!!! So much appreciated... as the metal could have potentially broken windshield! These suburbs are such a breath of fresh air at times ;) read more

The clown working on 6/5/21 at 345 working the battery cart should be fired. Asked him about the difference between atm and atc fuse holder told me depends on what it looks like, so I asked then can I open it to see. He just says no, and then I asked well how am I supposed to know. Threw his hands up and walked away. What great customer service bud. Get a new job if your unhappy. read more

I've checked three different occasions to get rain x and they don't have it in stock. During the rain season (if there is such a thing in SoCal) I would assume they would refill their rain x often or order more knowing people with broken windshield wiper arms (like myself) rain x is a must have right now. Won't be coming back here eventhough it's so close to my house I'll drive the extra half mile to PeoBoys. read more

If I could I would leave 0 stars this place is an absolute joke came here to get a battery for a car and the first kid who rang us out was nice enough but had next to no knowledge on anything we asked and sold us the wrong battery. After leaving and coming back the employees looked at us flabbergasted as if us coming back was crazy when we told them about the battery being wrong they still had no information even though a different guy was helping us now so we went to the shelf to get a battery and the guy who was helping us disappeared to who knows where so we had to wait in line again then when we got to the front the manager Jose was completely melancholic while helping us and when asked if it was the right battery or voltage he just mumbled "ya.." a couple times so we took the battery and left. Mind you while all this was going on their store was packed and one female employee stood around for 15 minutes looking at every one and when a lady asked her for help she was just like oh no I can't then stood around for 10 more minutes before walking out. AVOID TGIS LOCATION IF POSSIBLE!!!! read more

Took over 30mins ! Just to get check out .. definitely not coming back to this autozone

My car battery died took it in to get it charged the guy said come back in 3 hours came back they were closing and they didn't even charge it why did I waist my time in the first place I could've easily bought a new one but they said they were closed already worst service ever read more

Customer service is the worst I have ever seen!!! You don't even deserve one star.... read more

Horrible service called for a timing kit on a Kia Optima and instead of telling me either they don't have it or can't get it they just hang up the phone. So I call back to give them the benefit of the doubt maybe the line got cut off, nope again this time a different worker puts me on hold for 10 minutes then hangs up again.... unprofessional doesn't take a scientist to fill out the computer screen with the car requirements to get me a straight answer horrible horrible customer service. read more

I want to thank Brittainy and Dana for their amazing personalities and customer service! I went into your store with questions about my car and received answers and great service! I appreciate you! Peace and Blessings! read more

In the heart of Pomona is a group of professionals that don't take their jobs lightly. They've put together a team of quality employees that know their stuff. I've always walked out of this store feeling that I was properly directed to make the best choice possible. Thank you, Autozone team, Pomona! read more

Diane G. really helped me out today! My husband's car battery died and today being Easter Sunday I had no idea who would be open. She answered the phone pleasantly and got me the info I needed. When I got there, she was training a new guy and helping the customers in line and answering the phone all at the same time. She helped me get the right battery and she even installed it herself. Diane is a Rock Star! I will be a returning customer to this location for my car needs from now on! read more

I bought a new battery & needed someone to put it in for me. Christian helped me. He was so polite, patient and helpful. Excellent customer service from him. Thank you again Christian!! read more

Such a friendly staff. We needed to change the battery of our Subaru in a pinch while traveling. They let us borrow tools and even went above and beyond by letting my husband wash his hands in the staff restroom. What a great experience! read more

First of all, customer service is bad. The employees did not greet anyone at all especially when you walk it. I was looking at fluids trying to figure what's best for my car for a good twenty minutes and no one came to ask if I needed any help. I ended buying two bags full of stuff and as I was walking to my house from my car one of the bags ripped causing everything to fall. They need better bags it tears so easily. Not a great store... read more

Finally found my snow cables at the right price here. Nice guy that works here. He checked in the computer ahead of time to find out that they had the item in stock that I needed and set it aside for me. What more can I say read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Pomona, California

Very friendly and helpful staff! Checked my battery and alternator for free and got me back on the road.

-1 out here pregnant and dying in the heat because apparently after 6:15 everyone except two people were leaving and apparently when there is only two people one can't change my battery! So now stuck waiting in the heat and PREGNANT! Waiting for my parents to come and help me with their AAA! Thanks a lot autozone this will be the last time i use this place! read more

Along with a keychain lighter being missing from the the box i spent $11 on, these guys have some seriously ridiculous prices, and awful customer service. I am honestly and genuinely astounded how they're still in business. Two employees working, and both seemed to be hiding in the back the entire time. read more

Bad service with amateur workers who can't even test a battery correctly.....I came in yesterday to test my battery. The worker told me the battery just needed to be recharged. I explained that I couldn't start the car without jumping it and I just wanted a new battery, but she refused to sell me a new battery (???) because she didn't think that was the issue, and thought it may be the alternator or sensor. She recommended I go to another autozone so they could test the alternator which I did, and the kid that worked there also didn't know what he was doing and told me everything was fine. Took it to a local mechanic immediately after who tested the battery and it came back as bad and that I needed to replace the battery. Car runs perfectly fine now with a new battery. read more

Horrible staff asked them for help, they just told me to google it or look at my car and I will know. I told them I don't know anything about cars he didn't say anything and just walked away read more

Super nice service! They didn't have to help us change our right headlight but they did! Super nice! Thank you Leslie!!

The employees don't even say hi when you walk in. I felt ignored while they conversed amongst themselves. There's nothing more I can say about that. Bad customer service. read more