Shopped there for years. There are cheaper options out there, but it was a convenient place near my…read morehouse. I probably spent thousands or dollars there. Last night I bought a starter relay because my daughters car wouldn't start. The box they sold it to me in was kinda krinkled up (which I thought was odd), but the part was new and looked good. So I bought it. My daughter ended up being able to start her car a few minutes later (probably a loose wire or something). So I didn't need the relay. Didn't install it. Didn't do anything. It was still brand new in box. Tried to return it to the store (this was 20 MINUTES after buying it), and the guy said that it had been installed or looked used. So he would not take it back. Again, this was 20 MINUTES after I bought it. No oil, no grime, no scrapes, no dents, not even a scratch on it...because it didn't leave the box that I bought it in. I felt insulted and felt like I was being called a liar...as if I were trying to con them or something. Felt humiliated. All this over an overpriced $30 relay that I could find from any online vendor for $10-15. They destroyed our relationship and my confidence in ever buying from them again. After all these years and all the purchases that I made, I never want to go back. I will drive the extra five miles to Oreilly or just buy online at Rockauto or something. So just beware if you buy anything that you might even remotely ever need to return to the store. Don't expect them to kindly give your money back. They pulled this on me 20 MINUTES after purchase with a NEW IN BOX part and a VALID RECEIPT in hand. I would go so far as to say that you better triple-check the part before you even leave the store and make darn sure that it is the right part and that you will never need to return it, because they might pull this on you.

The manager is a jerk. One time i went in five minutes before they closed just to buy some washer…read morefluid and he would not stop reminding me that they were closing soon. I was literally waiting in line with the fluid in hand to pay and he was just next to me giving me my own personal countdown. And a few times I have asked to either borrow or have someone help me with the scan tool and again he's been a dick about it. One time he wouldn't even let his employee help me because they had been been there the night before to have my car scanned. And most of the people working there also treat you like your radioactive. They get annoyed if you ask for help finding parts, they are constantly on their phones or they just plain don't know anything about cars. To me that's an indication of bad management. It starts from te top up, managers set the tone for their staff and stores. If I could give less than a 1 star rating I would.

Needed a side mirror. I was able to find what I needed, Great place for used auto parts. Friendly…read moreknowledgeable staff.

HAVE USED Universal a couple of times now ,Great customer service and very helpful staff . Will be…read moregoing back .

I needed an alignment. I didn't want to drive to Racine while the tires would be wearing unevenly…read more So I opt to use Great American Tire, located much closer to my home. Minimal miles on the tires before balancing. Nothing against Auto Excellence, they seem to be attentive to customer's needs.

Love this shop! I bought a car from someone who works there and its done me so well! Had a slight…read moretransmission fluid leak & he took care of it right away on his off day. I trust them and this is the only place I'm going to get work done in the future

Steve & Ronnie are the best! Honest and good deals all the time. Check them out! The Dodge Power…read moreWagan is Bad Ass! I remember it back in the 70s sitting in their small garage. Good Job! Razor!

This isn't a review of there service but for there driver that almost hit me, he went into the…read moreoncoming lane of traffic to get around me when the lanes merged into one line. You would think that someone driving a company truck would drive it with respect since it reflects on the company. Very sad.

Staff was nice. We called ahead and the staff was nice enough to grab the item for us and take it…read moreto the front. Our visit was pretty much in and out. We grabbed some doggy potty pads as well.

Have pretty much everything you need and more. I like to come to browse the sale section and…read morethere's usually something on sale that week that I needed anyway.

I stopped into autozone on Douglas Ave in Racine, WI to have my check engine light status. The guy…read morethat waited on me was about as rude as possible. But, I gave them a second chance and returned today to buy some fuel system cleaner. There were three people behind the counter, one was at a register and the other two had their faces buried in their cell phones. I approached the one who didn't appear preoccupied with texting but this person told me she was busy. So I approached the other register and made a joke about the other two texting each other when they were only 5 feet apart. I said I was joking but the guy at the register said he was offended by what I said. I repeated that I was only joking but he was visibility angry and he repeated that I had offended him. So I walked out without making a purchase and I will never shop at an Autozone ever again.

Jean at Autozone is awesome. After a terrible experience at the Autozone on Durand avenue in…read moreRacine, I am not sure what possessed me to try the one on Douglas but I did. Jean was great on my phone call and even better in person. I was stressed out and REALLY pressed for time and she had me taken care of so quickly, even with a full store of customers. I am so grateful to Jean. I really needed to get my car taken care of before heading out on a 6 hour drive and she delivered.