Seems like people who work at auto parts stores just don't want to help customers. Or maybe it's…read moregendered? Because this was the second one I went to and the only time the guy spoke to me is when I brought my stuff up to the desk to purchase and ask a product question. I bought some wiper blades here but when I got home to put them on, the first one didn't work. So I headed back to the store and was apprehensive because I didn't think they'd let me return the one I opened, but he returned it without issue. Apparently they usually come with different clips to fit various wipers, but this one did not come with any attachment clips. I returned all of them since I didn't want to run into any other issues. I was surprised by the cost of the wiper blades (about $35 each for the driver and passenger side, and I bought a rear blade as well) and for that I decided I'll just let the dealer install them. It's less expensive to have them do it.

Stopped in because my AC needed to be charged and it was a hot 90+ degree day. Jose was super nice…read moreand helped me out. He came out in the heat and charged my AC for me. I will definitely be returning to Advance for my auto needs and I highly recommend Jose.

This is our auto parts Place because they are so helpful and had our parts in stock every time we…read morecalled. The place is very clean and well stocked and they have a good amount of people staffed at this location vs the one closer to us. I would recommend to call ahead if you need a particular auto part that they have it available for your car and model and ask them if they're able to install it. They carry a lot of brands from oils, wipers, tools, accessories for your car to choose from and you can get rewards for discounts. Prices are decent and they are helpful too. This place is a gold nugget! It's a standalone building with its own parking lot off of Irving Park Road. We've have always been happy coming here when we have to get parts of our older cars like my mom's car Prius which is 2013. We've had windshield wipers replaced, windshield fluids, little lightbulbs purchases and installed free of charge...but we always tip for their labor which is free. Today We really needed our main headlight to be replaced quick because we didn't want to get pulled over for a broken headlight. Sebatian who helped us get the right headlight part (he started working here for a month), he was kind enough to replace our headlight at no charge but of course my mom happily tipped him. You see...We got a quote from a local mechanic shop that told us they would have to remove the entire bumper just to get to the headlight to replace it. They were about to charge us over $400 which she couldn't afford but didn't want to drive at night with a broken headlight. Let's say she spent less than a price of a combo meal! Thank God for this place! Overall, we will go to this place again and again for auto parts, decent prices and fee instillation when they are available to help!

My favorite Auto parts store for several years but. Seems…read morethis location is catering to hispanic customers lately. When busy, Older white people are ignored as they chat away in spanish to people just walking in. Or on phone as they deal with spanish people calling store. Tried mentioning to Manager and Corporate but Nothing Changes. Bye Bye O'Reilly's

I'm new to this area and found out my car battery was dead one night. I had no idea where to go and…read morefound out I was in walking distance of Advance Auto Parts. I walked to Advance Auto Parts where I was assisted by Junior. His customer service was an A+. Junior helped me get the right battery for my car and explained to me step by step how to change the battery in my car since I had no idea how to (And my car wasn't there). Junior is a great employee and earned a customer for life.

I came to get a new battery and Ari was able to help me with everything I need and installed it…read more Thanks so much Ari! You're a wonderful person!! Keep going!

Everything was great, but I have to mention Iryna, who helped us choose our car. She demonstrated…read moretremendous professionalism in her efforts to find the perfect vehicle for us; she listened to our preferences, suggested options, explained every little detail about the cars, and assisted with all the paperwork. We left very happy with a fantastic new car! Thank you, Iryna, for your immense professionalism, kindness, and the personal care you show your clients! We are absolutely delighted!

A little over a month ago, I left Elmhurst Toyota a one-star review after a frustrating experience…read more I never expected I'd be coming back to write this review, but I'm genuinely grateful that I am. What happened next completely changed my opinion of the dealership and showed me why Elmhurst Toyota has earned such an outstanding reputation. After calling the dealership twice for an out-the-door price on a 2026 Toyota RAV4 XLE Premium, I was told someone would call me back. Unfortunately, that never happened, and I was ready to take my business elsewhere. The very next day, I received a call from Joe, one of the sales managers. From our first conversation, it was clear that Joe genuinely wanted to make things right. He took the time to understand what had happened, looked into the situation himself, acknowledged that the dealership had made a mistake, and sincerely apologized. That level of accountability is rare, and it immediately changed my perspective. The RAV4 I wanted simply wasn't available anywhere. The exact model, color, and options I wanted couldn't be found. Rather than asking me to settle for something else, Joe got to work. He stayed persistent and ultimately made it possible for me to order the exact vehicle I wanted, something I honestly didn't think was possible. Over the next month, Joe called or texted me regularly with updates, so I never once had to wonder where things stood. He kept every promise he made and completely transformed what had started as a disappointing experience into one that exceeded every expectation. When Joe called to tell me my RAV4 had arrived, much sooner than I expected, I couldn't wait to pick it up. Melissa from Sales made delivery day unforgettable. Before I even arrived, she sent me videos of my new RAV4, making the excitement feel real long before I walked through the doors. When I got there, my car was waiting with a bow on it. This was my very first brand-new car, and you only get that experience once. Melissa made sure it was every bit as special as I had imagined. She was warm, genuine, and incredibly kind. Within minutes, I felt like I had known her for years. She never pressured me into purchasing anything beyond what fit my needs or budget, and she made the entire process feel easy and enjoyable. Then I met Andrés, Product Specialist "Genius". As a fifth-grade teacher, I appreciate great teaching, and Andrés was exceptional. He patiently walked me through every feature of my RAV4, answered every question without making me feel rushed, and even continued helping me after I brought my car home. His patience and kindness turned what could have been overwhelming into something I genuinely enjoyed. Finally, there was Jack in Finance. If you've ever dreaded the finance office at a dealership, Jack will change your expectations. He was friendly, honest, and refreshingly low pressure. He took the time to explain everything clearly and helped me choose what was right for me, not what would simply cost more. Looking back, what stands out most isn't that Elmhurst Toyota corrected a mistake. It's how they chose to correct it. Every person I worked with shared the same professionalism, kindness, and genuine desire to help. That tells me this isn't about one exceptional employee. It's about a dealership whose culture is built around taking care of its customers. Before shopping for my RAV4, I spent a lot of time researching Toyota dealerships, and Elmhurst Toyota consistently came highly recommended. After this experience, I can honestly say they have earned every bit of that reputation. I live in Naperville, and Elmhurst Toyota is not the closest dealership to my home. That no longer matters. I'll gladly make the drive for every service appointment, and when it's time for my next Toyota, I already know where I'll be going. Thank you, Joe, Melissa, Andrés, and Jack. You didn't just earn a five-star review. You earned my trust, my future business, and my sincere gratitude. Thank you for making my first brand-new car an experience I'll never forget.

I'd like to preface this review that I've only been here for "quick needs," such as lightbulbs,…read morewasher fluid, etc. The staff here are friendly enough, and they definitely made my shopping as painless as possible. They have a seemingly overwhelming amount of options if you're not familiar with what you need. This particular visit, I was shown exactly where I needed to find a particular lightbulb, and was given guidance as to what might work best for me before I even asked. A+ for sure! I'm definitely going to continue shopping here. Keep up the good work, O'Reilley!

Today I had the best customer service anywhere since Covid destroyed are economy and customer…read moreservice. Manager Pedro and clerk Cris at the Villa Park location went above and beyond there normal employment and experience to assist me with all my questions and needs. Would recommend them to corporate for outstanding assets to the company and customers. Peter

I came to Carol Stream to visit my mom. I noticed my brakes did not sound or feel right. I walked…read morein and they looked at my car within a half hour. Three hours later it was fixed; he also noticed an issue w my suspension and showed it to me before he fixed it. The cost was affordable and reasonable. If my car needs a repair when visiting, I will absolutely bring it back here. Great service and efficient.

been coming here for years. I brought my Jeep into the dealership to have my back up camera…read morelooked at since it was glitching which I knew which was under warranty, but of course they do an inspection of the car and found out that I had to have all four of my brakes replaced, and have a brake flush done that would've cost me around $1900. I brought my car to SanJay & got all four of my brakes done, brake flush plus oil change, and was charged under $900. The moral of the point is that they're very honest and before you get sucked into the dealership by what needs to be done, make sure you price it out with an honest mechanic like Sanjay.

Whoever the Parts guy (@ 1:30pm 3/23/26) that was attending the counter... Top notch, friendly…read moreservice. Thanks again.

My sales guy was very nice and helpful but the Manager at the time 5/4/2026 was not a pleasant…read moreperson. I bought a work van from this dealer and about 10miles after leaving with it the check engine light came on. Long story short they said they would fix it and then they never did. I live 3hrs away and they ran me thru hoops. I ended up paying for the repair out of my own pocket. Wouldn't buy anything from them ever again unfortunately. The issue with my vehicle was clearly know and they just cleared the check engine light before putting it on the sales lot.

Every time that I take my cars here, for an issue, I have no worries that they will give me a fair…read moreand honest price. They are professionals. I have been to other car repair dealers where they try to manipulate and take advantage in order to make more and dishonest money. These guys do not. I give them 5 stars. They can be busy. The man at the front desk, Kevin, is a good person and sensitive to your situations. Frank PS: Jose thinks you guys are great too!

great service friendly people took time to explain problems and price and what needed to be done…read more take my car there because I trust them and their service