I was here on Thursday and was helped by a young man named, Larry. Wow, I have hope for the next…read moregeneration! he found the battery my car key fob needed on the first try and went the extra step to step over to the front door and test it before checking me out. He got calls while I was there, helped customers on the phone while getting my key fob set right and handled the chaos with grace and amazing customer service. This "kid" is going places. Also, Thank you Larry for caring that I was having a cruddy day, you made my day and made me feel so much better!!! If it was appropriate for a middle aged random customer to give you a big hug, I would have given you one!

When all other retailers either are out of stock or don't carry the battery we needed, Batteries…read morePlus had plenty of them not to mention 2 name brands and their own brand too! Small store next to Crumbl's and Panda Express in the strip mall. They greeted us when we walked in and helped us locate the battery we so desperately needed for our garage door Q app. Prices we found are better than the big box retailers and service and help was excellent.

Sammy was the nicest guy and very helpful in helping me with a new battery. Your company is very…read morelucky to have him, especially these days when most salespeople barely look you in the eye or say hello.

The stuff was unfriendly and I felt scammed. I walked in, nobody was present in front. I looked…read morearound and found a six pack of batteries labeled on the shelf for $4. Waited about 10 min for someone to come out from the back. He refused to sell them to me and said they were for commercial clients only. He said they are intense batteries and as such couldn't sell them to me. He said he had some house brand batteries instead that were the same but could be sold to consumers and were even cheaper! So he runs around the store and grabs a different six pack of the exact same type of battery. He goes to ring them up and it's $22. I'm like what the hell? He apologies, walks around the counter, goes to where the batteries I grabbed originally were, takes the $3.99 price tag off the wall, crumples it up and put it in his pocket. He then comes back around the counter to tell me he won't reduce the price from $22. WTH? It was like being in the twilight zone.

I took the train this winter and did not run my car, parked on the street, nearly enough. Sure…read moreenough, the battery died, and I was fearing the dreaded street-sweep ticket. In one call yesterday, they offered to meet me at my car parked in the neighborhood that same afternoon. Cory (sp?) was direct and honest about wait times and services costs. He troubleshooted with me to ensure a new battery was needed, and not just a jump. Communication about wait times was superb, along w/ cost & payment options. The work was done street-side, and very efficiently. Car started up perfectly fine!

They were very helpful in replacing my battery in a time crunch. They even navigated a confusing…read moreparking garage where I was stuck; would highly recommend!

Jen, the Assistant Manager at the Buffalo Grove, Illinois location went way above and beyond to…read morehelp me figure out which fuses I needed and where they were located within my vehicle as I have four fuse boxes in my car. Thank you again Jen for all of your help!

Two employees went way beyond helpful. Had to replace serpentine belt on my truck but didn't have…read morethe correct tool todo so. Learned from these two that the store has a rental policy for tools and refunds your money when tools are returned. They didn't have to mention this and instead try to sell me what I needed. They didn't and I commend them for this. Job is done, tool returned, and I am very grateful.

Unbelievably rude. Didn't even want to have to write this review, but when I called to speak with…read morethe manager the assistant manager John hung up on me. I came in the morning with my dad to replace a car battery. Nobody was at the store so John checked the battery and told us it was dead and needed to be replaced, he said he couldn't do that for us because he didn't have enough people working so to come back at 1pm when more people were working. It seemed fair enough so I went and waited 3 hours to come back and get my battery replaced. I had to jump my car again to get back to the store at 1 and have my friend follow me for the second time on my only day off and wouldn't you know it they tell me that the battery can't be replaced at the store. After telling me to come in 3 hours later I'm sitting at the store with a dead car and John told me to come at 1 for a replacement that supposedly they can't even do. So I called the store after I was finally able to make it home to ask him if the store manager was on staff so that I could speak with them. John tells me that the manager won't be back until Tuesday and then proceeded to hang up on me. A lot of how I was feeling could have been helped with some kindness. Especially with the massive inconvenience that could have been avoided if he would have just looked my car part up or done any of his job that I'm sure he is triained to do. The way that John dismissed me and spoke to me on the phone before hanging up is absolutely unacceptable on an level. If you guys have audio in the store or recorded phone conversations I beg if anyone cares about how people are being treated at this store to listen for yourself.

Great location!…read more Everyone that works here now is extremely friendly. Good at getting you the right parts and everything you need for a job. In my experience O'rielly in general is better and faster for parts than all the competitors. Adam the assistant manager is awesome and we've built a personal relationship and when I ask for a part he almost always knows which car it's for. Dennis the general manager is great and runs a tight ship. He will always take's care of you and he's very honest. I definitely recommend being a patron to this store.

Sabino was extremely helpful. I walked in for an OBD two scan, and he jumped right on it for my…read morecheck engine light. It was very personable, efficient, and had parts on hand to correct my issue. I offered to tip and he refused, I would absolutely come here again for knowledge or auto parts. Thank you so very much.

I am a retired professional that applied for the driver job at the AH location. A Manager reached…read moreout to me and asked me to call him. When I returned his call, he acted like he didn't know what I was talking about regarding my job application and his email to me. Very rude and unprofessional!!

Bought a rear axle, gave a bent housing, exchanged then gave us wrong gear ratio. won't correct or…read morerefund. idiots and horrible customer service!

1 star is actually too good for this place and the people that work there. The people are rude, no…read moreknowledgeable about what they are doing or what they are selling, no idea if parts are still available or the condition. Just a bunch of amateurs running a shit place in which engines and transmissions are laying around in mud, cars are on top of each other, doors are piled up full of scratches. Not to mention coming from far and they telling you that parts are available and in good condition and when you there they say to you that they are not available. Upon I insisted to double check they said they have the car with the parts I needed and to go and check the condition before I make a decision. Well decision was pretty easy: they were super damaged and not in the condition I was told they are Please avoid at any cost that place. Will save your time, money and stress.