I shop here primarily, good customer service, decent prices, and good selection…read more I live within easy distance from 2 of their competitors, and only go to them if O'Reilly's is out of stock.

So it showed up at O'Reilly's to buy coolant and oil and other things for my vehicle when I came…read moreoutside unfortunately there was a flat tire come to find out it was fixable so I went inside the store and told them Dylan agreed to look at the tire and see what was wrong with it and Joshua helped out too thank you guys so much I will definitely be coming back to experience your great customer service again and recommend you to our friends!

OMG. Called in advance to confirm they'd install my own brand-new parts. I needed an entire…read moreexhaust system replacement on my work-van, and had no problem paying their labor rate to have them do it. They'd done work for me previously, two years earlier, did an excellent job at a fair price, and I highly recommended them after that. I'm a decent mechanic and normally do my own work, but an injury prevented this after I'd bought the parts from Amazon (hospitalized). Ron told me to bring it in at 8 am since they didn't take appointments, "So they could make sure they'd have everything needed to do the job". I explained that I was two hours away so asked if I could drop it off the night before, making me first-in-line for the next morning. He said that would be even better. I didn't want to leave the house at 5:30 AM just to make sure I was first in line (really glad now that I didn't). It had to be done the same-day if my wife couldn't pick me up. It's a major event to pull this off because my wife works around the USA in federal courtrooms, and is normally only home on weekends, so we had a rare weekday time-window to pull this off with two drivers. She flew back into town the night before and stayed-overnight to make this happen. I pulled in at 3 PM Thursday afternoon after a two-hour drive down, and Ron shockingly told me he'd need to keep the van 4-5 DAYS before he could get to me. WTF? "You guys who bring in your own parts move to the end of the line. MY CUSTOMERS come first!" I was stunned. I WAS A REPEAT PAYING CUSTOMER!! "I don't care if you even came all the way down from CANADA! It's not my problem". We didn't come from Canada, but 12 miles short of that. USA. Didn't care that I was a repeat customer who'd highly recommended him in the past. He then told me that he wasn't going to commit to doing my repair "Because someone else may come in who needs a $1000 catalytic converter replaced, and they're my priority. I won't risk losing their business because I'm doing your job". Of course. I did my best to stoutly shame him into being held accountable to some sort of human decency and accountability, that I had acted solely on his instructions in bringing it down, reminding him that in dropping my rig off the night before, I'd be first in line for his 8 AM chaos. Seeing that his brash, crass, BLUNT rudeness wasn't running me out of his office, and that I was holding him directly accountable, he reluctantly responded that I'd have to leave it overnight, and he'd TRY to get it done on Friday. Refused to GUARANTEE this 1-hour job was going to be done, 'because the electricity may go out or something'. Playing games. COULDN'T BE TRUSTED. Didn't need or care about my business. I pressed him several times for a guarantee. Refused to give one. He assured me that he was the only shop in town that would install a customer's parts, which was a lie, and I told him BS. Apparently that line works for him. He then told me that he was working alone that day because his partner was in the hospital. He told me the exact-same-thing two years earlier. I say bullsh!t. I wasted five hours of my time and $50 in fuel, and my wife, two hours and $35 in fuel. I charge $150-an-hour for my time, and my wife $85-per-hour for hers. I'll never recommend Discount Muffler again. I acted in good faith. Ron did not. While I was there, a woman was going to have her cat replaced on her 2000 Toyota Tacoma. Ron had previously replaced her forward cat, and this time it was going to be the rear. He told her $556, and she asked when to bring it in, she then being told 8 AM the next morning. That cat can be bought on Amazon for under $100, less for Ron, and YouTube will show that it's a 30-minute job for a professional to remove 8 easy-access exhaust bolts and 2 gaskets, no welding, and then replace the same. $450+ profit in 30 minutes. That's $900-an-hour. That example is why MY business moves to the end of the line. Mechanics routinely rip customers off, and this is no exception. No way in hell would I agree to paying $900 for my 1-hour job. Prey on the unknowing. My wife couldn't believe what she was seeing. I have no problem with him choosing to favor large-profit jobs over those like mine.  That's his business model.  That's how he shuffles those showing up at 8 AM.  My problem is that he never informed me of this over the phone, before we adjusted OUR lives and schedules to make this happen.  I needed and expected same-day service, my only requirement, and he knew that in advance. His attitude was that he was doing me a favor to do my work, and that I was a very low-priority due to bringing my own parts.  My entire exhaust system, catalytic converter, muffler, and pipes, only cost me $237! Ron should NEVER be dealing with the public.  He should hire a service writer. Find another shop. Spokane deserves better. Stop rewarding this BS.

After hitting too many pot holes in Spokane's streets, my muffler was loud and a tail pipe lost…read moreits support so it was hanging low. After finding Discount Muffler took my truck in to see if it could be repaired only to find it was beyond repair! I was dreading the replacement cost and time needed to do the work, but I was amazed at the low price they quoted me to replace the muffler and tail pipe. They had the entire job done in about 30 mins!! Why did I wait so long?? My truck sounds so much better!! These guys are Amazing!! They were friendly, honest, affordable and fast!! I highly recommend this business!

Needed some freeze resistant windshield washer fluid... they…read morehad 3 types in stock! Very friendly and attentive service!

Store hours state open until 5. Came for one thing of oil at…read more4:45 and they were CLOSED! Thanks.

When one of our headlight bulbs went out, we stopped by for a replacement. Amanda walked us…read moreoutside, pulled out the bad lamp, and even located and INSTALLED THE PART FOR US!!! THANKS AMANDA! We found our new place for our auto needs.

Came to get an engine and cabin filter and they offered to install it, free of charge. Extremely…read morehelpful and friendly. Highly recommend!

I had just been to another shop it town who were not friendly or helpful, so I left and went to…read moreNapa. Immediately walking in, 2 gentlemen greeted me and asked to help me find what I needed. What I needed wasn't on the shelf, so Tyson took the extra minute to find it in the back. The other gentleman was nice and helpful too. I got exactly what I needed, a couple of questions answered and wished a great day. Thank you Tyson, and the other man. The smallest amount of normal kindness goes a long way.

Always great customer service. Purchased a NAPA Legend battery Jan of 2016, and it turned out to be…read morea lemon that had a bad cell. The young counter fella walked over to the battery rack, pulled down a new one, and told me to have a nice day. That, my friends, is the definition of customer service. No prorated discount on a new battery purchase, just good ol' fashioned home town care. Awesome job, Cheney NAPA...

If there more stars I would give more stars!! In early 2025,…read moremy 2014 Ram 2500 Powerwagon had a bad tick and it turned out to be a bad lifter that wore the camshaft... long story short, I needed a new 6.4l hemi for my truck. I got quotes for it from about 11 different mechanics. I went with 5 MILE AUTO CENTER because of the communication and the transparency of what was included and how much each item would cost. The work was done in the promised timeframe and they kept me informed on the progress and answered questions every time I had them. Then when I came in after done work and made my final payment I was informed that not everything they quoted was needed and they were able to do the work for less than what they thought and agreed on. THEY WERE TOTALLY HONEST AND ACTUALLY CHARGED ME OVER $500.- LESS !!!! I could not believe it! I have not met anyone like that!! Then later on after about 2 weeks, the fan was still much louder than I was used to (turned out my old fan clutch was actually broken and that is why it was so quiet) he replaced it and put in a new one, all under warranty, did not charge me a dime! In addition they topped off my transmission fluid which was low, for no charge at all. My experience with 5 MILE AUTOMOTIVE CENTER could not have been more pleasant! A huge shout out to the 5 MAC and everyone who works there, I d recommend them for any work you need done on your car! They are HONEST, CARING and TRUSTWORTHY, and of course, my truck runs like a champ now!! Will take all my vehicles there if I ever need anything.

I'm not great a dealing with cars or mechanics. I don't understand them and so feel vulnerable when…read moredealing with people who do. It comes down to trust and the experience I had at 5 Mile Auto, took a weight off my shoulders. Every employee I met there was professional and always willing to answer questions. All around great experience during a frustrating time dealing with a damaged car. Would highly recommend.

Have been patronizing M P since they were located over on Monroe. Mike has always delivered…read morewhatever was described and has always been honest with us. We miss Tony on the South Hill, but over the years we (our entire family) have patronized all three locations. Sometimes the truth hurts, but they have always been truthful. Love Mike and we hope he runs it for another 30 years!

In February 2025 I brought my 2002 Chevy Silverado 2500HD to Mechanics Pride South Hill because it…read morewas not running right. It had a rough idle, surging and was dying. They called me and told me that it had low compression on cylinder 1 and was going to need a new engine as well as many other repairs it needed. After quoting me a very high price, I declined and proceeded to pick up my truck later that day. When I went to pick up my truck, they again stated it would need a new engine, but when I asked what caused the low compression they stated that they did not know why. After taking matters into my own hands, I found amazing and consistent compression on all 8 cylinders of my engine and a faulty EGR valve that was causing all my problems. After replacing the EGR valve the truck ran flawlessly and hasn't had that problem since. I am so glad I didn't fall for a new engine! I would recommend staying away from Mechanics Pride as clearly they have no clue what they are doing. Thanks for nothing!

Just had a great experience with Cain at O'Reilly. He took the time to show me options for a…read morebattery purchase, explained the differences and then took the time to install the battery IN THE RAIN! Every retailer needs someone like this. Thanks Cain!

Dropped of my car at 11 for an oil change & tire rotation. Over 3 hours late & it's still not done…read more It does not take that long. Learn to call you customer & let them know you are running late so they can drop of their car an hour later. Lear to appreciate other people's time....