Came here to pick up an air filter and the staff was super helpful. They got what me what I needed right away. The store is also quite clean and parking lot is a decent size. read more

AutoZone Auto Parts - Great Service. Clean Store. - Auto Parts & Supplies Near Me - Vista, California

I had a great experience at my local AutoZone thanks to Coco! From the moment I walked in, she was super friendly, welcoming, and genuinely eager to help. She took the time to clearly explain everything and answered all of my questions and made sure I understood what I needed without making me feel rushed. Coco's communication was excellent and her customer service truly stood out. It's not often you come across someone who is both knowledgeable and so friendly ! read more

Worst customer service ever, Thanks Jorge ....... He Answered the phone directly to hold so many times read more

Ricardo was awesome! I had such a great experience at AutoZone thanks to Ricardo. He was super helpful, friendly, and went above and beyond to make sure I got exactly what I needed. It's rare to find someone who takes the time to really help customers like he did. Thank you, Ricardo, for your great attitude and excellent service -- you made my visit so easy and pleasant! read more

I came in first thing on a Saturday morning and was greeted by Mr Brain B. I needed help putting on my plates and he was so kind and helped me put them on. The customer service here is always on point. They so helpful and I would recommend coming here no matter what your knowledge is about cars. You will always get the best customer service and leave with zero stress. Thank you Mr Brain, you made my day!! read more

Ruben / Ricardo is the worst customer service manager in North County. This Auto Zone is terrible at best, no one wants to work there but Ruben enhances the terrible customer experience everyday. His laziness is unprecedented, even for an Autozone. The good reviews are very telling, in-house friends and family but check it out for yourself. And get to work because, Ruben aint moving! The continued (recorded) toxicity he presents to customers solely because he is an unhappy, miserable person, does not look great to share holders or the board regarding Autozone's market price. Do your job, Ruben. read more

Jessica B at AutoZone on N. Santa Fe, Vista, CA was awesome!! So helpful, quick and friendly! Even put my windshield wipers on my SUV for me - in about 20 seconds! Thanks! Great shopping experience! read more

JESS CERROS was great with helping me find all the parts I needed. She was very friendly with a positive attitude. I did have to change a few parts for different ones and she didn't even mind at all going back-and-forth, putting parts back and bringing in different ones read more

Koko turned a bad day of a broken down vehicle into fun and laughable moment. people like her keep people like me coming back - KoKo Washington 6 stars ! read more

RICARDO WAS AWESOME!!!!! delivered excellent service! Very knowledgeable, friendly, and willing to go the extra mile to help me with my light fixer. I really appreciate his HELP! Definitely my go-to place for car parts and accessories, THANKS TO hIM! read more

Hi about a week ago I needed a throttle body for my Chevy . I had originally been given the wrong size part but when I went back I spoke to Johna and Jesus who were both extremely helpful and made sirenthstbinfotnthe correct parts. Jesus even gave me a little sdiscpibt for the inconvenience. But sales reps are great and I had a really good experience. Jill read more

Was blown away by my experience at this autozone location. Christopher and Ashton were the ones I had the pleasure of getting assisted by. Very kind and professional when it came to finding the part I needed. read more

Christopher R was a great help when it came to my dead battery. He knew exactly what to do and assisted with installing my battery.

Long lines and not enough associates to help customers. I was stand in line for 20 minutes and no one by the aile to help with questions. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Vista, California

Waited more than 30 mins to talk to staff to get filter that was "on hold". They couldn't find it so I wasted a total of 45 mins only to get part on Amazon delivered to my house for $5 cheaper. read more

Get in the zone. AUTOZONE. The few things you can count on at any autozone is oiled parking lots, trashcans full of old parts, a half dozen employees and oddly 2 doors individually designated In and Out. Get the app, it will save you from having to call on inventory and possibly waiting on the line. Add your cars to your profile. Sure their database is only 95% accurate, but with a little cross referencing your owners manual you can go in, get your part and be out. There are 2 types of people who come here. Those that are looking for answers and to be advised and those just here for their parts. I am of of the later tribe, so many times im in line behind some people needing more attention. If it wasnt for rampant theft most places should move to self check out. Dont get me wrong most peope doing self check out are slower than an employee doing it because they are too slow on the queus, but someone who could be in and out in under 3 minutes to have to wait in line for 30 hoping other employees see the need for them to prioritize the customer over whatever they are fiddling with is frustrating. I have seen employees helpful to the point of doing the install/repair for you, but its a matter of flow. Also 2 types of employees, the ones about it and the quislings. Prices are standard, but the layout here is very off despite decent organization. The Autozone on Oceanside Blvd. despite the bad parking situation is never busy. read more

Some of the best customer service I have ever experience. I really needed some new break pads for a big trip I was taking my car on. I had bought some earlier but to my horror I opened them and it was a set of someones used break pad. I was leaving the next day so I was super stressed out and drove to the only autozone that was open, on the way there I called them to see if they had the ones I needed. Christopher answered the phone and was extremely emphatic to the situation I was in. Even though I told him I would be ariving two minutes before they closed he said that he totally understood and helped me find the part over the phone so it would be ready when I got there. As soon as I arrived I was greeted with a firm handshake and a smile with my part sitting on the counter ready to go. This interaction turned my nightmare day into a blessing and completely reshaped my view of costumer services. Thank you again Christopher, you were a life saver!!! read more

Jessica gave phenomenal customer service, while the store was short staffed it seemed , long lines, phone wouldn't stop ringing, Jessica held it down, kept a calm composure while operating at a speed only someone with Experience and expertise in the auto field, would be able to do. When you operate at a high level as I just seen Jessica do , it shows what kind of work ethic this person has. I hope greater and amazing more opportunities open up for her . Great job !!! read more

My husband goes to this auto zone whenever we need minor things for our cars since it's right down the road from us, however, I had never been. I recently went in after getting a car for my teen and needed all the basic maintenance items to help her start off fresh. Johna helped us out and was such a pleasure to work with, that I had to shout her out! She was funny, personable and patient with all the back and forth we put her through. I may have to join my hubs on more trips to Autozone just to say hi, now. read more

If I could give 10 stars I would!!! I was having issues with my battery and I woke up early Saturday morning to go tested out. This nice gentleman helped me, he was very patient with me and went outside to check on my battery and told me what I could do. Apparently my warranty had expired 15 days earlier, just my luck. Anyhow, I got a new battery and he installed it without any hesitation. Too bad I can't remember his name (sorry) but he was Mexican, dark skin, bob cut, black hair. His customer service was 10/10. Thank you so much, my car is back to normal. read more

Crystal and Ruben made my experience very welcoming! They were able to assist me with applying my windshield wipers...for reference I knew absolutely nothing. Crystal and Ruben jumped in without hesitation. Amazing service !!!! read more

I came in to get a battery replacement for my Corolla. Merrick and Edward went above and beyond to clean the terminals of my battery. I didn't get a picture before they started the process, but it was way worse than the picture I have. Merrick also explained to me why this happened and how to prevent it. I can't thank them enough for this. I really appreciate it! For your car needs, I highly recommend their store and their customer service. Highly informative as well! read more

AutoZone Auto Parts - Old battery with corrosion. - Auto Parts & Supplies Near Me - Vista, California

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I went in to get new headlights for my Lexus. The staff was all super nice and willing to help me get the right product and to install it too (I'm terrible with car stuff). The installation on my particular vehicle was a little tricky but Jesus, Jessica, and Emily were all working to get it done and in the end I was able to drive off with working lights. I've bought a new battery and had it installed here before too and it was a great experience as well. I will be coming back here for my car needs in the future and I recommend anyone reading this to do the same. read more

Richard Incisio and his coworker assisted me in explaining what was wrong with my car and why it was making that awful noise. I ended up changing my steering shaft because of his excellent and honest advice and impeccable customer service. Because of Richard today I plan to make AutoZone my go to auto parts shop for all parts I also love that they provided me with lifetime warranty on the steering shaft. read more

0 stars needs to be an option for this location. I've never had a problem with AutoZone, it's always been great. Until now. This is the wost AutoZone in the United States. Rude, incompetent staff. Go anywhere but here. read more

Shoutout to Carlos, he helped me out and I really appreciate it. Super great staff and organized store...

My mother and I came in for help on the transmission originally for her 2006 Chevy HHR, and then it let to us explaining how we had a broken door handle on the inside of the driver's side and we had the nicest helpers ever; shoutout to Julian A. & Adolfo!!! They went above and beyond to help us out and find the correct parts/oil and were so dedicated and took their time to help us since the car was so complicated. We always love coming to Autozone especially here in Vista because everyone is always so caring and informative, no matter the situation of the car. Thank you guys so much(: read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Vista, California

Great employees. They always help out above and beyond. They are knowledgeable about vehicles and accessories and have great prices.

Great customer service everyone I talked to in there was very nice and helpful. Especially Jeremy!! Went in to buy a new battery after having to jumpstart my car and he was very helpful. He explained all my battery option and gave his recommendation on which were better and he installed it right then and there, he even explained the whole process to change it without getting shocked. Definitely would recommend him helping you if you go there, his customer service was excellent!!!! read more

Emily was very nice and helpful great service! They had what I needed and I was out in seconds.

If there was an option of 0 stars I would use it. I called in advanced to see if they had a part I needed and asked if they had 2... they said yes and asked for my number and said they can hold it as I was going to head there since they confirmed they had 2. I get there and let them know I was there to pick it up and they were looking for it. I drove 25 minutes, waited a total of almost 30 minutes with my spouse and kids in the car getting the run around saying they were getting it. I wouldn't have waisted my time or GAS if they didn't actually have it. No one knew who picked up the phone when I called when I asked. read more

I've been going here for 3 years. Their customer service is pretty bad every time but I'm usually in and out, I stood in line for a long amount of time (me and one other guy), there were about 4 workers (2 of them were actually busy) the other two were just socializing (male and female). I wasn't really trippin but then when I got their attention so I could pay, I got instant attitude. I was confused bc I asked super polite. I've been accused of trying to walk out with merchandise once, Whenever I ask where something is it seems like even they don't know (won't help me look tho), they act like it's an inconvenience for them when you ask for a part#, I like doing repairs on my car myself so I've been in there pretty often. There's Maybe 2 good workers in there but most of them got some issues, today was my last day going there. Some new staff would do them some justice. Below is a picture of what can help you after going in there. read more

AutoZone Auto Parts - Vape - Auto Parts & Supplies Near Me - Vista, California

another one for this horrible store that's their hub, got a battery for a X mas gift battery has sticker 11/23 on it . I've had the battery literally 3 weeks it tested bad yesterday but they told me I couldn't get an exchange for it without a receipt. this was there brand platinum Agm battery. Don't buy their batteries, not good quality and they dont stand behind their own products. so much for a 3 year warranty .... read more

My heroes! This was the only AutoZone open until 10pm on Sunday in the area and I'm so glad it was. I was driving up to LA with a friend when we heard the wheel of the car making a strange noise. When we pulled over to check the wheels, it turns out that 3 of the lug nuts had come out on the highway. I called this AutoZone and we were able to get there before closing and grab some lug nuts from them. The woman who helped us out was so nice and she even gave us a little discount because she could tell we were having a rather difficult night. Thanks so much!! read more

Cristobal "Christmas" is the guy to go see! He is a good listener , people person and most definitely respectful . I went in to see if my battery could be charged to avoid buying a new one , when Christmas went to take a look at my battery it was on the edge of blowing up as it was overheating. He immediately went to put on some protective gear and removed my battery meanwhile he asked me to step away to avoid me getting hurt! Then went inside I made my purchase of a new battery and he then installed it for me . Christmas went above and beyond to satisfy me as a customer. Christmas shared a lot of his knowledge in batteries with me which I appreciate and like they say you learn something new each day and I sure did. I am confident that Christmas is a trustworthy employee whom not only knows about batteries but any other product sold at Auto Zone. read more

I came to drop of some used oil one late evening, and was shocked when the attendant said, "We'll take the oil, but you have to take the bottles with you." Really? I've been changing car and moto oil for three years now in four different counties, and I've never had an Autozone make me walk away with empty plastic oil cans. Usually, it is recycled or discarded correctly by the associates in addition to the oil. I waited awkwardly near the register. The other attendant asked if I need help as if he wasn't sure what I was doing there (both had seen me walk in... and I was the only customer in the store), and I pointed, "I'm waiting for your guy to give me back the empty oil cans." When I walked outside, I finally noticed the overflowing trash barrel where everyone was putting their empty containers. I guess I'm not the only one that thought that disagreed with that store policy. Hate to say it, but this made me go to O'Rielly's. I shouldn't feel awkward when walking into an Autozone. read more

AutoZone Auto Parts - The ever important store hours. - Auto Parts & Supplies Near Me - Vista, California

I want to give a huge shout out to Merrick, I believe he is the store manager at this location. I was looking for a battery for a high performance vehicle and I was able to find several selections at this location, but different selections had different price points. Merrick was able to describe to me the difference in between each battery/length to value and my best bang for the buck! He also was very knowledgeable on what oil I needed to use and intricate detail on the process of changing the oil on this particular vehicle. He knows his stuff! Wish more locations had people that really know what they're talking about. Will definitely be a repeating customer at this location because if that. Good service goes a very long way with customers! read more

Richardo probably spelling it wrong was very helpful would give 10 stars helped with my blinker

Called to find out if they had a part in stock. A man kept picking up the phone and hanging up on me. After 5 more phone calls a lady finally answers doesn't greet me just ask for a part number. I let her know I'm looking for a part and before I can say anything else she interrupts me and says oh you aren't the guy looking for a rental car or something and immediately puts me on hold for 5 min and never comes back. I had about enough at that point so I hung up. Absolute terrible customer service. read more

The exchange policy is terrible. How often are items purchased that the wrong item or damaged item is sold. But to return, even if you pay with a debit, the receipt shows a credit. So regardless, even if you need an exchange, they are requiring a complete return. Which includes waiting 3-5 business days for the $ to go back to your bank account; regardless if you just wanted to pay the difference for part that is needed. read more