I came in last week since my key battery was almost dead and the car kept asking for a replacement; and I was pleasantly surprised. This gentleman named Victor did not hesitate to help me and get the battery removed and replaced. He took 10 mins and I was out and about. He truly appreciates his job and helping his customers. Definitely coming back in the future. read more

It sucks that this is my closest store. I like autozone but most of the staff at this location are just lazy, rude, and unprofessional. The previous statement is not just from my most recent trip but prior trips as well. However; I stopped in on 11/25 in the afternoon and the older gentleman just complained about having to do his job, how lazy customers can be, and the language he used, cursing and obscenities, was unbelievable. The lady that was working was complaining about other stores and ignored people as they entered. It's just sad that this is how this stores employees are, honestly if they don't want to work they should leave; there are so many people that need a job and would actually appreciate the opportunity. read more

I wish I could give them a 0 star rating. All the reviews say they are so helpful with batteries but they were so rude when i asked for help with mine. I walked in at around 5:45pm today there was an old man, lady with dead bleached hair, and a clueless hispanic man working. I had an issue with my interior lights and asked if they could simply unplug and plug my battery back in, that's it, not replace my battery, take out my battery, just unplug and plug back in which probably takes 2 minutes. The old man only said "It's probably an issue with ur dim lights" which I explained already that I tried everything, including the dim lights. The hispanic man looks to the old man and blonde lady and says "What that's so weird" sits there quietly looking around, then proceeds to tell me to move over so he can help other customers. As i wait for him to finish, the blonde lady walks over and says "So what do you need help with" in an annoyed tone and I said "I just want my battery unplugged and plugged back in" and she said "Oh i don't know anything about that" and walks away. When the hispanic man finishes with his customers, he looks over to the blonde lady and old man and says "Bye" like he's getting ready to clock off. Then the old man says "I already told the lady we can't help with her battery it's probably the dim lights" which he never told me he couldn't help, all he said was it's the dim lights. All of their tones and demeanors were so rude and disrespectful. The hispanic man didn't wanna help me because he was getting ready to clock off, the blonde lady doesn't know anything about batteries so I don't know why she's even working here, and the old man probably doesn't know how to unplug and plug a battery which is why he claimed something I already said wasn't the issue. Terrible customer service, do better. read more

If you read nothing else of this review, just know that I was given excellent customer service by the staff at this store, especially by Maria O, and I'm left feeling valued and appreciated. It's interactions like this that make me a customer for life! I arrived having researched the part number I needed, so I figured I'd be in and out of the store in record time. I was greeted upon entry, and asked if I'd like any assistance. I was ready to peruse the aisles myself, but just mentioned that I was here for a bulb replacement for my front headlight. Maria led me to the bulbs and during our brief walk, I read the part number aloud. She instinctively knew exactly where it was, and within seconds, I was at the counter paying for the item. She noted an option for a discount with my transaction, and applied it without me even having to ask. I was in and out of the store, even faster than I had anticipated, having saved a little money, but the best part was still to come! I was also given guidance and assistance in replacing my headlight bulbs, which were both installed in record time. Maria was helpful in teaching me how to remove the old bulbs, and was wise when mentioning the kinds of things to consider when replacing the bulbs. Maria was awesome! And once again, the staff at this Vista AutoZone location continues to impress and has earned my accolades of being THE ABSOLUTE BEST IN CUSTOMER SERVICE! read more

AMAZING Customer service from Julian! I would come back any day of the week just because he was so patient helpful kind and most of all inquisitive he knew exactly what he needed to go to do you know how to use the computer correctly and he knew what I was talking about even though I did not!! Julian is a great asset to AutoZone! He is very passionate about his job and As a plushe's good looking lol Julian all I have to say is I'll be back, Frustrating as I am thank you for being patient!! Loyal customer DIONNE ELLIOTT 1998 HONDA PRELUDE read more

AutoZone Auto Parts - Me just cruising auto zone!! - Auto Parts & Supplies Near Me - Vista, California

My battery started cranking slower and slower the past couple of days, but it seemed to be starting fine. This day, it cranked slowly and sounded very weak. Unfortunately, I was on my way to take my daughter to a lesson and I was afraid that if I turned my car off, it would not start again. I decided to drop my daughter off and head to an Autozone that we often drive by, but usually don't go there because there is and AZ closer to house. I pulled up to Autozone and left the car running. I went it to ask if they had time to change a battery for me because I didn't think my car would start up again. There were 2 people working and they both volunteered. This was an awesome experience because they had the correct battery and swapped it out within 10 minutes or so. Whew! I will definitely be going to this Autozone instead of the one near my house. Everyone was very friendly and helpful. Be sure to tip these hardworkers. read more

AutoZone Auto Parts - New installed battery - Auto Parts & Supplies Near Me - Vista, California

Leti was so amazing and knowledgeable. She replaced my battery for me so quick ! Thank you !!!

Great service , came for a battery replacement and Leti took care of me and had me on the road very quickly!

I really appreciate the young man that helped me install my new battery. I wish I remembered his name. He provided me with several options and reviewed the pros and cons of each. He wasn't pushy with sales and I ended up buying additional things I needed because of that. I wish I had cash to tip him but hopefully he gets a bonus from this review. Excellent customer service and overall very professional. Now let's hope the battery last lol read more

$100 diagnostic fee, $250 for a sensor, did not fix problem. Stuck in same position as I started. They offered to take car back in and waive diagnostic fee, but don't understand that because if they couldn't fix it the first time, not sure what would change the second. Front desk helper was great. read more

Went in today for an A/C recharge kit. Maria O. was outstanding. She went above and beyond to explain how to use it, make sure it was the right product, and remind me to recycle the can at the store for a deposit refund. Service like that is rare and refreshing. read more

Second visit to AutoZone was just as fantastic as my first visit with Rosemary except Carlos assisted me His Father is a mechanic and trained Carlos well! I went in for wiper fluid and came out with six items I really needed for safety and maintenance of my 2014 Subaru Forester. 1) Rainx washer fluid 2)sea foam Motor treatment, which Carlos put in gas tank, assuring me it was approved for turbocharged engines. 3)high quality Quantum wipers 4)deodorizer I'm overjoyed to have found my car maintenance location in my neighborhood. I even visited my friend at McDonalds next doorSaved a fortune! read more

Really helpful employee (didn't get his name but younger dude, super tall) - walked in and was immediately greeted and asked how he could help. I told him I needed a headlight bulb for my Honda, he went out and grabbed it for me and rang me up. Asked if it was hard to install, and he came outside to check it out for me. I'm sure he would have installed it if it was an easy fix, but turned out stuff had to be moved around inside and he couldn't do it. Great service anyway, I appreciate the extra steps they take at AutoZone. How customer service should be. read more

In addition to getting accurate parts, I was warmly welcomed by the Parts Manager, Armando and his fine assistant, Paula. Always great to find a good, reliable parts store. Thank you read more

I'm beyond angry with AutoZone and their employees' lack of knowledge about what they're supposed to be helping with. Over the weekend my car broke down due to an alternator issue. I was able to catch a ride from my friend on Sunday so I could get a new part and get it installed so I could get back home, and be able to work Monday (I was stranded with my car in Vista otherwise). I get to the store and give them my car information and let them know what I needed. While trying to check out, the employee was getting increasingly frustrated as there appeared to be an issue with their system. The employee helping me was arguing with his coworker, cursing and dropping F-bombs, obviously not very professional but whatever. Given that it's the holidays I had no choice but to spend the last of my money and over draft my card to get what I needed- as long as my car was working, I'd accept the penalty fees for several pending charges I knew would go through after. After waiting for everything to go through, I finally headed out, but as soon as I got to the car, I realized they gave me a remanufactured part- which I didn't ask for. I was desperate to get my car working and unfortunately a return would take days to process back to my account, and I wouldn't be able to further overdraft my card on a new part now and handle the return later, as it would be too large of a purchase to go through when I was already so far into the negative. I went home but unfortunately wasn't able to get the part installed right away, so I had to miss work Monday and had to call a mobile mechanic to come out and install the part. He instantly looked at the part and told me the part was wrong and that AutoZone had sold me a part that would be for a 2.8 engine, but that I had a 1.8- which I knew about my own car but was never asked about in store when I gave them my car info. I had no transportation at this time so I was worried about having to pay for the labor that was already done, but not being able to get the correct part on. My mechanic asked me to call AutoZone and put them on speaker, and see if they have the correct part currently. I called and explained to the rep what happened and again gave my car info. He tried to insist my car was a 2.8 and that the part should fit, and it took me repeating several times that it's not a 2.8 and that I was looking at the part and that it definitely did not fit. Finally the rep said that he had a part that "should work". I flat out asked "should work or will work", as in trying to trust this person to give me accurate information. His response was "I dunno, ask your mechanic". I was mad and my mechanic was mad, as I can guarantee you most people are putting trust that the employees know what they're talking about. My mechanic ended up locating a part for me elsewhere that was a guaranteed fit but almost another $80 extra. Since I still didn't have any money, transportation, and a return wouldn't process fast enough, I was able to get the money from someone else to be able to get the correct part from my mechanic which he picked up for me. Unfortunately this meant I was also paying extra for more labor time too- with a mobile mechanic, labor is not cheap. When I was finally able to get my car running I went back to AutoZone to return the part, no apologies for their error, no acknowledgement, nothing. I stood there for another 15mins while I waited for a manager to approve the return, which unfortunately I didn't get back to my account for another two days. So overall I had to spend extra money on labor, the correct but more expensive part, and overdraft fees that I would've been happy to accept if I gotten the correct part in the first place. Because of this mistake I had to spend an extra $250 in labor and parts, and I got effed with multiple overdraft fees. I definitely won't be going to AutoZone for parts again, I know multiple people that I told this to that have said the same; my mechanic already hated AutoZone but definitely won't be referring customers to them after he heard how stupid the representative was on the phone. Go elsewhere. read more

I went into Autozone today and was greeted by a nice young man Richard. I needed help with some fluids and Richard was very helpful and polite. I was impressed with his knowledge and kindness. I will definitely be using this Autozone for all my future car needs. read more

Really dont believe that they cheat money! I bought starter for life time warranty! Today I get another one to replace the old one. I can't start my car! So I paid 200 dollar well after I get the old one back,they just give me 124! they don't give full money back! read more

Victor was super helpful with no hesitation! great customer service is not usually seen much in auto stores but he did amazing! thank you victor! read more

This is my favorite auto parts store. I always get the best customer service . The two employees Raymond manager and sales lady Paula k who are usually the ones there when I come in are not only super helpful but are comical. I always leave laughing . Great team they make read more

Kevin was super helpful. I needed windshield wipers bc mine were horrible. He recommended some good ones and explained the difference between the more expensive ones and the cheaper ones. It's going to rain for the next week, so I chose the more expensive ones since I drive around a lot. It was raining and I told him my husband can just put them on later, but he insisted on putting them on so I could drive safe even though I said no it's ok, which I really appreciated! I just felt bad bc it was raining. He changed them out and I could instantly see the difference in the wipers! Excellent customer service Kevin, thanks again!! read more

Came in this morning having trouble with my two cigarette lighter is not working. Searched the inter webs and couldn't find any info myself. So i came in and Miguel and his partner not only took the time to come out and look at the car but also to look it up on the Google and find a solution! Then they put it in for me! And Tested it to make sure it worked! Great service by a couple of great guys! All while juggling other customers and phone calls that came in about every three minutes! These guys deserve some recognition! read more

Miguel makes this AutoZone a five star store. He always provides great customer service, is able to balance a number of customers at one time, and has great knowledge of vehicle mechanics. I live closer to other AutoZones but choose to travel here to receive great service! Thanks read more

Less than a month ago I purchased two side view mirrors from Autozone on Oceanside Blvd.. I installed one mirror immediately and it worked great until yesterday when the tracking of the electric mirror was shakey and flickering. My car is 22 years old (or 264 months) and the original passenger side mirror still works great. The aftermarket mirror broke in less than a month. I went to the Autozone on Vista Way and spoke to Kraig, the parts manager. Kraig was extremely helpful and took care of it promptly. I showed Kraig how the mirror was not tracking properly and was shakey. He then gave me a refund for the unopened mirror and told me that when I get the replacement mirror (which I am going to purchase elsewhere) he will refund me. Kraig is great asset to Autozone. He provides top notch customer service and he deserves a pay raise. read more

Antonio assisted us today 11/26/16 around 3pm...he was outside helping another customer with their new windshield wipers and I asked him for some help as well. It began to rain as he helped me switch out my windshield wipers and he was still very patient, polite, friendly and professional. I would like management to acknowledge his great customer service. read more

Lily was an outstanding and helpful. I had a worn out battery and was expecting a new one. She really made my day. Thank you Lily. There was another Parts Mgr there who helped install my battery and he was also very helpful. In short this AutoZone store is a great store with excellent customer service. Thank you. read more

This AutoZone is a bit small and has a limited selection of items. There's nothing particularly wrong with it, but there's nothing stopping you from looking at other larger locations. Yesterday and the past couple of instances I've been at this location it's been rather busy, so I'm not surprised that no one greeted me right away. I'm moreso bummed out that they always seem to lack the filter I need, whether it's for a domestic, asian import, or a euro car. However, they do still have tool rentals, so I don't mind coming here for, say, the O2 sensor socket. If I were you, call in before hand... that way, if they aren't busy, they can tell you if they have your item of need, or if they are busy, you can call another AutoZone/parts store. read more

This is one of the worst auto zones I have ever been to customer service here is the worst manager is very rude and has attitude Will never be returning to AutoZone they definitely lost my business read more

I ordered a part online this morning to be delivered at this autozone. I received a call from Craig confirming it would be available by 530pm. I received an email at 130pm stating my item is ready for pick up. I'm coming back at 923pm empty handed. I'm hoping it's just terrible staff at night, but Lilly gave me the worst customer service I've ever had. I was confused if she even worked there, she was so confused. I had to tell her twice, I was picking up my order from online, then she proceeded to ask me for my make and model again, like what? I already buy a lot of my auto parts on Amazon, but didn't want to wait till tomorrow. Now, I'm still going to have to wait till tomorrow to get the part, when I could have just ordered it online. Autozone is so unorganized, its alarmed. I'll NEVER order from them again nor step foot into that alarming store... well after tomorrow. read more

On 3/12/18 I purchased break pads from a very kind gentleman. He was patient and knowledgable. While I was ordering my brake pads the associate was going to check the amount of pistons on my pads which meant he wud have to go outside to view my tires. When he notified the other associate Lily she told him to help with the other customers first. The associate helping me apologized and took the next customer. Again I had to wait. He finished that customers purchase then continued assisting me. After he checked my tire we went back into the store and Lily was helping another customer with a battery. After Lily told him how much he would be getting back for the battery he asked politely to speak with the associate helping me, she raised her voice at him saying, 'he's only going to tell you the same thing, now this is all that you are gonna get 76 dollars and some change ok?!' After I completed my purchase I asked for Lily's name and told her she needed to work on her customer service. The way she spoke the customer about the battery and how she insisted for customers to be assisted DURING my purchase does not seem appropriate. I work in customer service and would NEVER conduct myself the way she had that night. I never have issues at any autozone. She is a poor representative of the company. And my dearest apologies for not remembering the kind associates name who helped me. read more

Great service. We were going on a trip to Yosemite and needed chains for the tires. We ask if we could return them if no use. They said yes if we did not used them. We paid 100 dollars for them and we ended up no using them. But we are happy to know that we were not made to purchased them and had the option to return them. Very knowledge employees. We get our parts from this store now for that reason. read more