The Manager Fernando is terrible!!!!! And all his little girl associates aswell! I was clearly discriminated against when I came in asking to purchase a 2015 Honda Accord battery under my grandparents dealership account when I realized that because they no longer have this dealership that the account may no longer be active (all while on speakerphone with my grandmother) ultimately we decided just to purchase outright not under a dealership account at this point, all employees have went behind the counter where I am unable to see and our whispering she comes from behind the counter asked if I happen to have my ID with me (ma'am it's illegal to not carry identification with you) yes I do, then proceeds with the transaction get my grandmother's card numbers from her via my phone, charges the card, charge goes through. She lets my grandmother know and hands the phone back. I end the call with my grandmother and then they keep me in the establishment for 10 minutes telling me it needs to process and they made a signature....fine I sign at this point I should be able to leave. I am then asked for my ID after purchase has already been made and I've already waited to sign. I handover my ID willingly but then asking why do you need my ID? They proceed to tell me that they don't even need to do this. They are doing me a favor. Then proceeds to ask me did we not tell you that we were gonna use your ID no sir you did not. I was just asked if I had it on me. Looks at his employee. And doesn't even acknowledge. The fact if this is a business establishment and you are not supposed to do it I don't want a favor from you and I proceeded to let him know if it was going to be a problem we live in 2026 now and I could've just had my grandmother Zelle me the money and it could've been on my credit card. Because he did not like my reasonable answer on how you can not discriminate and still follow YOUR WORK rules. I HIGHLY SUGGEST AUTOZONE DO A FULL FIRE AND HIRE. FERNANDO IS TERRIBLE AND VERY DISRESPECTFUL RULES APPLIED TO ALL NOT TO WHO YOU JUST THINK YOU'RE DOING A "FAVOR" because I'm the last person that needs your favors! read more

Great experience. Had my battery checked, and a helpful worker named Kevin assisted and resolved my main issue. Very professional and helpful service overall. read more

Went in to AutoZone to get a headlight. Fernando helped me. He pulled up what headlight I needed, went and grabbed it and came out to my car and changed it for me. Great service! read more

I needed a wiper blade replaced and didn't have my glasses with me. Fernando was extremely helpful helping me find the correct wiper blade and even installed it for me. Super helpful service! read more

Mark and his crew are amazing. I had a check engine light pop-up on my 2019 Ram. Mark and his good gracious did not hesitate and handed me the code reader for me to figure out what was going on. Thanks to his kindness I ended up saving myself about $500. This took place a week and a 1/2 ago. This is the reason why I always go to this particular autozone because of the professional courtesy that is always given. A big thank you to mark and his crew. read more

Autozone - 2019 classic tradesmen. - Auto Parts & Supplies Near Me - Chico, California

Andrew G. was so professional and kind with helping me with all my Auto needs! Thank you!!! You are simply Awesome! Kim read more

You're guys female work with the glasses is very rude and refused to help me. I Asked her a question and still gave me attitude, when I was polite and nice the entire time. read more

I went in to get my wiper blades replaced. I had offered $20 for the service which George accepted after being very surly--- rolling his eyes and sighing. It took him 7 minutes to do the installation which I did pay him for as promised. No other auto parts store charges for the service. If they treat people so disrespectfully I don't think I'll be back as there are plenty of other parts store available. I did speak to Eli who was the manager who was sympathetic to my complaints. Diana was an employee that I first contacted who was unable to help me. She was very nice and tried to be helpful. Stay away from George. read more

After a bad experience with Subaru I came to this autozone and fortunately I was helped by Andrew G. This guy knows cars was able to diagnose the problem immediately and saved me hundreds compared to what the local Subaru dealership was going to charge me. Thank you Autozone and Thank You Andrew G read more

My battery was completely dead. The tow service informed me that Auto Zone would install the battery for free if I purchased it from them. Holly helped me. I chatted them up a bit too much, but luckily it was later in the evening and business was slower. They did a great job switching out the battery. I also forgot to ask about the veteran's discount. I called when I got home, and the person on the phone said I could come by the next day and take care of it. The mornings and middle-of-the-day are much busier, but the employee helped me and got the veteran's discount taken care of for my battery purchase. I had a good experience with this store, and I would recommend Auto Zone to a friend. read more

I went in to buy some windshield wipers a couple of days ago and asked Andrew (checked his name tag for confirmation) for help putting them on. Im pretty sure i heard him mutter something disrespectful under his breath so I said never mind i would do it myself. DESPICABLE! If I could give 0 stars I would. read more

I went into AutoZone-my go to for auto parts and accessories-and this location was just as expected. Friendly and helpful employees. The young man who helped me even put my new windshield wipers on. I want to give him the kudos, and I think his name was Tai. He was very nice and got me out of there by doing a quick and efficient job at replacing my old wipers. I will definitely be back next time I need anything auto related! read more

Just called and spoke with Andrew regarding a part I needed. I couldn't make it there today and he was more than happy to put the part on hold for me until I could come in. Absolutely recommend this location for great customer service! read more

I needed a headlight in a pinch one hot Friday in July and the team at AutoZone was efficient and incredibly helpful through the whole process! I called ahead to make sure they had the light I needed. They offered options, providing pricing info and advise on intensity. I said I'd be there shortly and they said great! I got there and Ahmir jumped to the task, grabbed a light and plugged it in for me with no issue. The whole visit probably took less than 3 minutes. I was incredibly relieved and will certainly return as soon as I need anything else! Thanks! read more

Delivery drivers are reckless.. I'm not patronize this place.. the personnel does not how to look up parts... Every time I come in here there's new people they can't keep employees for some reason.. rewards disappear before you can use them and I've got threatened by some of the employees and I told him they're terrible driver... read more

Autozone - Here's one of their drivers he threatens people - Auto Parts & Supplies Near Me - Chico, California

Super easy going and nice staff in here! Everyone was welcoming and had a positive attitude. No waiting whatsoever when I needed help. Place is organized and neat. This location is a little farther than the other one from me but I'd pick this location any day! The other location is a little slow and not so friendly; employees' attitudes and helpfulness makes all the difference. Always happy to give this place business. read more

I had noticed I had a headlight out on my vehicle and was on East Ave-near Auto Zone / Auto Parts. Decided to "stop in" at approximately 7:45 PM this evening. Wanted to check on head light products & prices and didn't think they would have what I was looking for, as my headlights were a custom type. The wonderful staff assisted me with picking out the correct light: that they did carry for my model & make vehicle. One employee even helped to assist me, let me borrow some tools as well to install the headlight on my BMW. Their customer service was well above what I expected and I will go back again if I need additional parts for my vehicle. Strongly recommend that you go to them based on their inventory, product knowledge & outstanding customer service. read more

I have been here quite a bit over last 6 months. Even this week, yesterday, and today. I asked if I could keep my things on the shelf because it was too many to carry. Nobody told me that there were baskets. she got my things confused with someone else's things and then forgot to ring up the cup holder and tried to ring up a pair of pliers that I didn't have up there and didn't want. By the way when I noticed that there was a basket they just stood there and nobody help me get my things into my basket. They asked other customers for help but not me and there were people who were here yesterday who remember me I was nice to everyone and thank them and I spent money and didn't steal anything since no reason why anyone should have bad feelings for me I'm a showered and dressed so whatever. I told her I needed to know the amount so that I can transfer funds and she acted like a big deal so she rang it up and then you transferred the money in like 10 seconds and then she's like oh was this yours and she had forgotten the cup holder so I was like well you know I've already made a transfer it's short $4 do you have a coupon or something I'm going to look in my email from you guys to make sure you haven't sent me a coupon or I'm going to have to take something out because it's not convenient for me to do another transfer. So instead of looking for coupon or a solution we're talking to a manager who is standing right behind her she starts having a conversation with another girl about being a mother and how nothing else matters because they're going to feed my kids in a certain time basically just having a gripe session and then telling me I'm going to save your transaction and someone else is going to take over cuz I need to go home and I'm like okay because you're not much help at all anyway I was just thinking in my head she wasn't much help and she screwed up the transSo many things wrong its hard to explain which one was the reason, as you know we have been here quite a bit over last 6 months. Even this week, yesterday, and today. I asked if I could keep my things on the shelf because it was too many to carry and this lady didn't even tell me that there were baskets, she got my things confused with someone else's things and then forgot to ring up the cup holder and tried to ring up a pair of pliers that I didn't have up there and didn't want. By the way when I noticed that there was a basket they just stood there and nobody help me get my things into my basket. They asked other customers for help but not me and there were people who were here yesterday who remember me I was nice to everyone and thank them and I spent money and didn't steal anything since no reason why anyone should have bad feelings for me I'm a showered and dressed so whatever. I told her I needed to know the amount so that I can transfer funds and she acted like a big deal so she rang it up and then you transferred the money in like 10 seconds and then she's like oh was this yours and she had forgotten the cup holder so I was like well you know I've already made a transfer it's short $4 do you have a coupon or something I'm going to look in my email from you guys to make sure you haven't sent me a coupon or I'm going to have to take something out because it's not convenient for me to do another transfer. So instead of looking for coupon or a solution we're talking to a manager who is standing right behind her she starts having a conversation with another girl about being a mother and how nothing else matters because they're going to feed my kids in a certain time basically just having a gripe session and then telling me I'm going to save your transaction and someone else is going to take over cuz I need to go home and I'm like okay because you're not much help at all anyway I was just thinking in my head she wasn't much help and she screwed up the transaction first place anyway you made it transmit and transaction another one to Venmo so I said here I've got a $3 card to AutoZone it's it's like a store credit that they gave me and she acted like it was a problem but she took it I've got some black paint on my fingers but it's a stain I've already washed with the orange stuff and regular stove and she's acting like she's afraid to touch it or didn't want to touch it but she entered it into the computer and then she acted like it was a problem taking whatever was on the balance of the Venmo card talking to me all condescending and I had to tell her three times the amount to charge the Venmo card it's like $10.68 and then the remainder from the cash app card. She's like your receipt was emailed to you and I'm like wooh that took a long time can I please use the restroom she's like there isn't a restroom for customers and I was like in my head thinking I just used the restroom here yesterday there is a restroom for customers and she's lying to me and it's obvious that she was lying by the look on her face and tone. So I just left, read more

I'm very discouraged about my experience at Autozone today. The Manager who's tag said he was customer service acted like he could careless about what I needed. As he was helping me, with a line behind me, he would start flirting and being playful with the only female employee there...I don't mind having fun at work, stopping while helping a customer!?? I then asked for a quote, he printed me 4 different prices and when I asked him to explain, he was just like...well each price explains the difference...I said okay, do you have a pen, he said no, I came to work unprepared...I couldn't believe how I was treated...I have always had good service there...it's been about two years, but wow...never will go back. read more

I went into Autozone for windshield wipers for an older car I had purchased. Got the last pair of wipers that would fit. A guy named Kent came out and put them on the car for me. Then I asked if he would mind just showing me where it was under the hood to check the oil. Not his job but he helped an old lady out! I was Soo appreciative and he was so gracious in taking his time to help me after an especially hard day. Thanks Kent! I will be back. read more

I only go to this Auto Zone location as it is closest to my home. It has to be the WORST auto parts store as far as service is concerned that I have ever been to! Employees hide out in the back of the store every time I'm there. Today was the straw that broke the camel's back. I came in to get some oil. A kid was stocking the shelves in this not very large store. The sales floor is maybe 250 square feet. A manager was at the register, greeted me, and ducked in the back while I got my oil off the shelf. I get to the register and waited. I wanted to see how long it would take to pay. After 5 minutes of waiting at the counter (with the kid right behind me still stocking the shelf), someone comes in, gets assisted (by the kid stocking the shelf) with a $3 part off the shelf, pays and leaves within 2 minutes!!!! I'M STILL WAITING TO PAY FOR MY OIL!!!! I complain to the kid, after the other customer leaves, and he says the other guy came to get him. Very unacceptable. I told him maybe one of the employees in the back could come out from hiding since they know there are customers in the front. I was so irritated, I forgot about asking on pricing on a car battery. This is typical. With a store full of customers, employees hide in the back. I can be dropping off old motor oil and employees can't seem to be bothered. They see you and run off. I laugh at the Auto Zone commercials... "helpful staff"... HA! They never shopped here! I will drive across town to Pep Boys from now on. If I EVER shop at Auto Zone again it will because I have to walk there. read more

Don't go to an auto parts store very often, but this one on W. East ave. is the closest to my house, so I usually go there. Not anymore. The last two times I've gone there the customer service has been ridiculously bad. The guys that work there are so rude. Their attitude is like they would rather be anywhere else than working at Autozone and helping a customer. Bye Autozone....... wont EVER see me again. read more

You know when your car is making funny noises? You know when your car breaks down? Then you probably are familiar with that dread of going to an auto parts store where they talk down to you or make you feel like you're interrupting their personal phone time. Well, NOT at this Autozone! These employees are awesome! I thought I needed a very expensive part, but Parts Manager, Craig, came out to my car and checked a few things and let me know it was just a belt. He also checked battery and alternator and they were fine. I really like that they let you use a code reader for no charge, too. It saves a LOT of time trying to guess what it is. I received excellent service from a knowledgeable and friendly employee. Thanks, AutoZone and you too, Craig! I'll be back next time I need to buy any part for my car. read more

Awesome service! I went in for a new battery & asked if they could install it for me which we thought would be no problem, unfortunately I drive a Lexus & as we found out the battery was very difficult to get out. (Not to mention it was over 100 degrees outside) The guy helping me was so patient & nice (I believe his name was Pablo) really appreciated the customer service! read more

Thank you for excellent customer service today by going above and beyond.I needed to replace my headlight bulb on a Saturday. After going to 3 previous parts stores and being told that they could not put the bulb in my car, the courteous employees at Auto Zone helped me with smiles on their faces and even turned down me bringing them coffee for their trouble. Thanks from a senior lady who appreciated all your kind service. read more

I am a regular AutoZone customer (the Folsom store), but unlike the previous reviewer, I just had an awesome experience at this store. Went in to have my battery checked and, after confirming with the rep behind the counter that it could be done immediately, I pulled the battery from my Jeep. It was, indeed, checked right away and the rep diagnosed a bad battery (less than 2 year old Duralast) and before I could say "Boo" he went over and grabbed a new one and rang in the swap. He then offered to come out and check my starter and alternator after I put in the new battery. Again, the check was performed quickly and efficiently (no problem with either) and he gave me some tips as to how I might diagnose a suspected short. All around great service! read more

Had some issues installing a few lights. Isaiah was awesome! Helped out big time and everyone was super friendly.

My Ford Fusion's battery recently took a crap. I needed a battery fast. Being a college student I didn't have the necessary tools to install a battery. The store manager, Tony Lee, helped me out and installed within 5 minutes. I would recommend this store to anyone. Thanks again. read more

Autozone - Getting to install the new battery. - Auto Parts & Supplies Near Me - Chico, California

I have good experiences with this autozone. They have good customer service. I like that they will install a car battery for you if you buy it there. Not that I can't do it myself but if they do it for free then why not. They honor their warranties without hassle. I had a car battery that died prematurely and they tested it and gave me a brand new one on the spot. Took less than 5 min. read more

Good service and typically helpful staff. Prices are competitive on most car parts and accessories. This location is open late which is a great benefit to us procrastinators. read more

Went in to replace a relay 15 minutes after the store opened and had to wait for employees to do do morning paperwork/prep and count money before anyone would even acknowledge customers waiting to be helped. Then the only service I got was being told what aisle to find them instead of assisting me with finding the correct one I needed. I walked out and went to Reibe's on Cohasset. They came out and looked under the hood, got the right relays and I was on my way. That is how part store personnel is supposed to be! Won't go back to Autozone. read more

tried to purchase water pump from store manager. i have a receipt detailing my $20 reward which i tried to use. he refused. he said i had to have the physical card(which was lost or never had for ??years??). his solution was for me to take a new card(which i will dont have space to carry) and call some number and get old points on new card and then come back... hopefully. his only response when asked why was that someone in line might steal my number if i said it out loud. ridiculous!!! i left, very, very, frustrated!!! and went to another store to get my needs met. i cant see myself going back to customer service like this. he didnt offer any way to get the $20 off right then, no offer of help. it was a take-it/leave-it sort of thing. I am ASE certified, there are 5 registered, running vehicles at my house I maintain, and I do most or all the work on friends and family cars. this level of service and restriction on getting things done is too bad. read more

I bought my timing belt kit here and the staff was super helpful and friendly. Prices were fair and the person who helped me was very knowledgeable. Would for sure come back for any other car parts I need. read more

I ordered parts for my GMC Canyon online that said "in stock" for pickup. I called 6 hours after ordering since I never received an email confirming they were ready, only to be told they didn't have the parts and had to order them. They were also rude when I asked for an ETA. read more

I went into autozone with a problem with my car a person named craig was very helpfull in dionosing the problem and even saving me alot of money in the long run.I love the help and curitisness, of this company and wish to thank craig for his help and concern for my safety in this matter.craig gernaro read more

I have a commercial account with them and they are always great. Best prices in town. Parts always in stock or next day at worst.

I will never go back to this autozone! Today me and boyfriend had the WORST customer service from the store manager! His name is Craig Green and we went in to ask about a power steering pump, we couldn't get a certain part off and we were told that autozone might be able to help... So we casually strolled in, we weren't greeted and assisted right away even though 5 people were working at the time! We stood there for 5-8 mins. holding a heavy power steering pump without any assistance! Once we were finally assisted, the manager (Craig) helped us and my boyfriend asked if he would be kind enough to also help is put the part on the new pump, that's when Craig gave us the dirtiest look and said "OK, what do you expect me to do? I'm helping you without charge and now you're adding extra things for me to do" I got pissed and then my boyfriend disregarded his rude additiude and said "oh it's fine we can figure out how to do it, but thank you!" The manager then said "I'm telling you to go get the new part so I can do it for YOU" after giving us another rude grimace.. It was the kind of face the you make at someone when they ask a stupid question. I felt completely uncomfortable and hope that this message is seen by corporate and they fire him, because I have never been so disrespected from a store manager. Ohh and he also pretended like nothing was wrong and that he didn't disrespect us at all. Which is just horrible, the least he could have done was acknowledged that he was wrong and apologized. Today I finally realized why I never go to autozone. Always go to O"Reilly's!! read more