Customer service is awesome sometime I wouldlike for them to have more than one cashier when they…read moreget busy also they are recommending a mechanic I was offered his number when I went inside to purchase I was having a car issues I was given this mechanic's number talk to him he never showed up didn't even answer the phone the next day he claims you can reach him easier through texting I think that's just the way to dodge

Needed a new car battery and Darren was such a great help. He found what I needed and installed it…read morefor me in no time. Everyone here was very kind and helpful.

Worst service EVERY TIME. Just stand around and hover in the back room or at the far end of the…read morecounterand eating. Never offer help to find anything.

My daughter n my coworker suggested that I go AutoZone to get a FREE diagnostic test done. The guy…read morewas fast efficient kind courteous n professional n was in n out of there in no time, but minus one star bcuz he wasn't able to help me open up my hood. So, did what he recommended n took it to a local mechanic. We will def be back if we need some parts or other stuff for my car. Ty

Honest, reliable, and all round great! Did I say honest, already?…read more These guys are amazing. They will give you an honest quote and never try to up charge. We took our car there for a thermostat issue. They fixed the issue in the same day and the price was reasonable and better than your commercial/name brand garages. Similar issue popped up a week later. I called and they looked at again and fixed the issue at no charge! Highly recommend for any mechanic needs!

My Crown Victoria has been having its oil light flickering while stopped in drive/reverse. it…read morehappenes when the engine is low RPM after a while of driving. I brought my car to here for a QUOTE. I thought my oil pump was the issue, so I was going to diffrent shops to quote it. Well they decided to REPLACE my oil sensor without contacting me and charged me $164 the sensor was already replaced and I told them that. The next day i went to work and the issue was present, still.

Greg always takes care of me and my family. He does his research to get us the best price and…read morehonest opinions. Truly appreciated in an industry who only care about making money and not caring what's involved in the process. Most times other shops cause more problems to maximize profits. Thank you McMahan's

Only repair shop I go to and have for years Greg at front desk is very helpful.Scott has worked on…read moremy vehicles and always done a great job the owner is a great business owner and everyone that works for him knows how to get things done right , I highly recommend this shop

I wish I could give them 10 Stars! M & S AUTO REPAIR IS…read moreAWESOME! Auto Repair INC. on Smith, by the Veterinarian, should be boycotted!! They were awful to my neighbor and friend Sharon. They were going to rip off a single mother of 3. 700.00 to replace a hose? Oh, that's because the hoses come in packs of 2, even though Sharon needed 1 hose replaced, they were going to charge her for an extra part, that they were not going to use on her car. I know parts are expensive, but that's ridiculous. She told them that was too much and called around and M & S Auto's estimate was for 260.00. They recognized the dire need of a working Mom. They had compassion for her situation and helped her. They fixed her car in 20 minutes, instead of the Tuesday, originally stated. She had her car towed to Auto Repair Inc.1st. They did a diagnostic test on her car. They charged her 70.00 for that, and gave her the 700.00 estimate. When she wisely declined, she tried to pay the bill with her credit card over the phone. They refused to take payment over the phone, and refused to release her car to the towing company. She was sick, with 3 kids, I gave her a ride to the shop to pay in person. They made her wait around the desk, while the workers stood around, taking another customers info over the phone. One guy told her to quit asking questions. What type of men take advantage of a woman, who is obviously sick and struggling. Speak to her in a way that she comes out sobbing, at her wits end. SHAME ON YOU AUTO REPAIR INC. KARMAS GONNA GET YOU. THANK YOU M & S AUTO, not only for fixing her car quickly and at a reasonable price. But for showing compassion to a young family in need. Your great business practices will be passed on with recommendations from us!! Thank you so much!!

I was recommended by another customer and I can say I was treated great. They were very…read moreknowledgeable and caring and understanding. I am very happy with the work done on my SUV. I will be telling all my friends and coworkers to come to you.

After my parked Tesla Model 3 was hit, the person's insurance led me to D & S. D & S received my…read morevehicle the morning of 10/29 and did not assess and submit a supplemental until 11/11 which the insurance approved immediately. D&S kept me in the loop and provided thorough information about the repairs needed and how the technicians would achieve this process in a timely manner. Once the assessment was complete, I was informed if parts came timely repairs would be done the first week of December at the top of the week and I'd be able to pick up my vehicle then. Harley did a wonderful job of communicating each step with me providing a timeline of when my vehicle would be ready. I was then informed it would take more time to put my vehicle back together than previously anticipated so my vehicle would be ready by 12/05 rather than the top of the week. Harley let me know the team was unable to complete putting my vehicle back together by EOD and my vehicle would be ready by 12/08 at the earliest and 12/09 at the latest along with approval from the insurance company of a second and final supplement for the labor to put my vehicle back together that the team did not originally anticipate. Calibrations and clean up weren't complete until 12/09. Harley then informed me the service writer was unable to finish sending the information to the insurance company by EOD 12/09. 12/10 the information / final supplement was sent over to the insurance company to review. I was finally able to pick up my vehicle 12/12 after I called the insurance company several times to expedite their review of the supplement money needed for the extra labor costs of putting my vehicle back together which D&S did not anticipate during their initial review. D&S finished calibrations and cleanup 12/09 but would not release it until they received the supplement from the insurance for the extra labor costs. The body work looks and feels amazing, you cannot tell my rear bumper was replaced. Only downsides, the technician my mom and I spoke to was unable to tell us if the vehicle had a full paint job. Once I went to my vehicle I was unable to access it as the technician forgot to take it out of service mode. I went back into the shop to find someone to take this out of service mode. My panel under my hood of car was not put back, however I popped this back on myself. I appreciate Harley's customer service and updates. The repair team unfortunately left me feeling unnerved about all the 'unexpected' extra work necessary after their review.

The delay in service and lack of communication regarding the timeline was extremely frustrating. I…read moredropped off my vehicle on April 14th with an estimated completion time of two weeks. However, the repairs ended up taking nearly a month. For the first 8-10 days, the vehicle sat idle in the parking lot without any repair work, damage assessment, or parts evaluation being done, which significantly contributed to the delay.They may have been busy with a high volume of vehicles, this was never clearly communicated to me upfront. I was not informed about any delays unless I personally called to check on the status.

I've been going to this location for 2 years now and don't know why I waited this long to review…read morebecause the service and staff at this location are phenomenal! My first visit was by default, I had a flat and AAA towed my car here because it was the closest location. In speaking with the representative, he told me I'd most likely have to get a new tire since I drove more than 1 mile on the flat, but they would take a look and let me know. To my surprise, they were able to fix the flat and it was only $25 - I was ecstatic! Due to this visit and the fact they didn't take advantage of me, I began to return for oil changes on a regular basis and the customer service has been top notch! (Note: The oil change takes about 1-1.5 hours, however I feel good knowing they are being thorough and not just pushing me through like some of the quicky oil change shops. They do offer popcorn and refreshments while you wait!) Recently, my brake light went on and conveniently I had an oil change scheduled so I had them add on a brake inspection during this visit. John called me and let me know there was a recall on my Jeep and the car wasn't safe to drive, which no one wants to hear, however again the customer service received exceeded my expectation and John arranged to have my car towed to a nearby dealership and even followed up for me! And since this was a recall situation, everything was covered! I asked about paying for the oil change and they weren't even concerned about payment, it was more important that my car was fixed and safe to drive - they told me to come in and pay when I could..WHAT? No one does that. You guys rock. In a day and age where customer service has lost its meaning, I'm glad to know there are still businesses out there that care about the customer and this Conrad's has given me the BEST customer service. Thanks to the wonderful staff at Conrads!

Sold our daughter the wrong size tires and not run flats. How does a store in business for 57…read moreyears not put the right tires on. To the owner's credit, the person who suggested these tires doesn't work there any more and they did make it right, by exchanging for appropriate tires but it shouldn't have been wrong in the first place.

The staff at classic gmc painesville are awesome all around. I have been buying new and used cars…read moreat this dealership for over 20 years. I highly recommend them. Fair, honest, they stand behind their cars.

Classic Buick of Painseville wants to charge us over $600.00 to change the HID light bulb in one of…read morethe front headlights that has burned out. This sounds outrageous, but is this normal? We also had the breaks rechecked and fixed in August after replacing them in April 2023, and they are recommending "installing telco breaks on front and they squeak", charging us $225.00 after doing the same thing in August. Feels like we are being taken advantage of, any thoughts?