I took my truck in because the secondary fan had been running constantly. Tommy listened to my…read moredescription on the phone and told me to go ahead and come in to have it diagnosed. They spent some time with it during the day, did a full diagnostic, identified it as a coolant temperature sensor and gasket, and fixed it. The price was fair, the service took less than a day and they were super communicative with me and just great to work with. I have one other mechanic I like in the neighborhood who rarely answers his phone, this place is just a good old shop that answers calls, does the work, and gives you the straight story. This is my new shop.

Beware!! I took my Volvo S60 in for service and it ended up…read morebeing a nightmarish situation. The final bill was substantially higher than the quote, had to bring the car back three more times for the same problem, and found out that another customer of theirs had been allowed to do work on my car. The owner, Tom, seemed like a very nice man at first, but after dealing with him, I've found him to be dishonest and less than honorable. In the end, I successfully sued the garage in Cleveland Heights Court. Perhaps this is a great garage for everyone but me. but I would never send anyone I know there.

I recently visited the Firestone Complete Auto Care location and had the pleasure of working with…read moreAkeem Huggins, the Service Manager. From the moment I expressed my concerns, he was attentive and genuinely willing to help. He took the time to listen carefully, ensuring that all of my questions and issues were fully understood and addressed. Akeem handled everything with a high level of professionalism while also showing kindness and empathy, which made the entire experience much more comfortable and reassuring. It's clear that he values customer satisfaction and goes above and beyond to make sure customers feel heard and supported. Overall, he is an excellent Service Manager who truly puts customers first, and his approach to service reflects positively on the entire location.

Bad business,unprofessional, never fixed my vehicle, unfortunately I had to get it…read more towed to another shop because of the lies