I walked into this AutoZone looking for a tail light bulb. The young man in the store welcomed me as I walked in. He asked me what I needed help with. I didn't want any help but I asked where the bulbs were. He asked what type of bulb I was looking for, read the serial number on the bulb and found the one I needed. He even gave me some stuff to put in the connector to prevent any moisture or dirt getting in to the connector. The store was like any other parts store, they had anything I needed but the customer service was why I will be going back there any time I need something for my car. I wish I knew his name so I could shout him out. He was courteous, professional, and he greeted me with a smile. In a world where customer service is all but dead this young man gave me hope that it can make a comeback. read more

The store staff seem to be very confused or just lazy af with store policy in regards to used oil not to mention the fact that it took five minutes to find someone in the store. It was like the store was abandoned. I would definitely suggest going to advanced auto parts it's a two minute drive down the street from here!! Avoid this store to save time and stress!! read more

AutoZone - Auto Parts & Supplies Near Me - Dedham, Massachusetts

Went into store 5/22/26 to get new battery for my aunt. Only one clerk in store so he couldn't replace until someone else came into work. There was a customer in the store who offered to help - Thank you! Gave clerk info on car and I bought battery. Got out to car and it was the wrong battery. Back inside, this time they couldn't find the battery on the shelf. Had to take one with only a 3 month warranty. Clerk said to come back and exchange. Another clerk had come into work by then so sent him out to install. He had no idea how to install - I had to open hood of my car to show him what an installed battery looked like!!! Got it installed and it did work but still nervous about 3 month warranty - my aunt is 81 yrs old and don't want her car to die on her again. Back to store on 6/30/26. Clerk was a nice guy but new I think. Wasn't sure how to process so he asked Asst Mgr (only one who seemed to know how to do things.) Bought battery, clerk went outside to install (took a while) and back inside to do credit. Clerk needed a manager's code - she came and entered once but for some reason clerk needed it again. She came and refused to enter. What was I supposed to do as a customer? I had now been in store TWICE for at least 45 mins each time so was upset. She wouldn't even listen to my story. Yes, I raised my voice but she just kept saying I am not talking to you if you raise your voice to me. So I calmly said what should I do as a customer? She walked away. Luckily Asst Mgr came and showed the clerk how to process the transaction. read more

Ledell was amazing. He showed me alot about my car and provided custom products recommendations to me. He helped me test my battery and find the products in store. Also helped me install new bulbs in my car. Highly recommend him. He is a great asset to the company. read more

Absolutely amazing experience. Two great employees were present when my car alternator failed nearby the store. I was an hour away from home and had no where to go. Oaky is the best employee I've come across, he helped understand the issue and I was able to fix it myself. He was also so helpful to all other employees even when it got busy. read more

AutoZone - New alternator - Auto Parts & Supplies Near Me - Dedham, Massachusetts

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I was overcharged for an item. I paid in cash. I asked for a price correction one minute after the purchase. In order to be refunded the price difference, I was expected to provide personal contact information. This seemed entirely unnecessary for a transaction that just happened and that the same person was involved in, with receipt in hand. I was also told, unprompted, I could find "fancy pink ones" of the item I was purchasing. It was hard not to interpret that unsolicited suggestion as sexist. This is my second consecutive visit to the store that i experienced a poor customer service. I will be avoiding this location in the future. read more

If I could give this location a zero I would. It is currently 8:03 am and the hours state the store is open at 7:30. I am outside writing this review, and the store is infact not open and all the lights are off. I came here after getting off work this is ridiculous and very unprofessional. read more

Ariel was amazing. Our wiper blade had flown off on the highway leaving us in panic. But Ariel was able to calm us and assemble the wiper in minutes. The service was excellent. He was amazing. Definitely recommend read more

These guys are awesome! I ran out of gas across the street. They had a canister of TruFuel and even drove me back to my car in their personal vehicle to get me up and going--even waited in the parking lot to make sure I was on my way. Why call AAA? These guys are great read more

Possibly the worst Autozone I have ever been. The store manager was on his cellphone scrolling the whole time, not helpful at all. When I asked questions, he answered with a tone that had no interests. I went to the other staff and the staff provided much better customer service than the store manager did. When he asked for manager's help, he brushed him off. I felt bad for him as he apologized to me. read more

Staff are lively, friendly, extremely helpful and welcoming. I won't be going to another auto-zone. Not only are the staff doing their job but they are also interacting with consumers as friends not just customers. Awesome experience! Thank y'all! read more

AutoZone - Auto Zone Front Door Dedham - Auto Parts & Supplies Near Me - Dedham, Massachusetts

I want to take time to thank Raymond as I was encountering some with issues with my ac, as the temperature out have been so oppressive. He was very helpful. So respected by many customers. He seems to have many years of experience and he knows his stuff. He seems to be an exceptional team player and also a leader. Qualities that are hard to find. I also came back at a later time with my parents car. He was still there and pulling on the weight. Leadership qualities. Thank you so much for your great customer service. I will definitely be using this auto zone for exceptional customer service overall. read more

I'm never going back. 6 months ago, the manager was talking down to his own employee 1 month ago, I had an employee argue with me about what car battery terminal cable I needed and pointed me to the general direction of the display without telling me what I needed for my specific car. Today, I found the head light for my car, but asked if they could verify it on their computer and the employee asked told me I was wrong, I doubled checked on the manual they have for head lamps and she turned her computer screen in my direction in walked away. When I asked if she was going to help me, she said, "I'm multitasking sweetie." Overall - very unprofessional and unwilling to help with service. read more

Can't give them a minus star so 1 is too manny.... Mia at customer service is rude as it can make it She Love to call profanity at customers and walk away at customers when she is supposed help ...to have a cigarette GREAT CUSTOMER SERVICE Made a complaint on her and Troy to HD but to response after a week ... That is the sign of week management in all levels that's why they won't be here in a few years Troy as manager should be in store (most likly shopping next door) and still no respond to customers complaints SHAME ON THIS STORE AND STUFF read more

This AutoZone is awesome! I know nothing about cars and the staff here was very helpful and helped me pick the best windshield wiper for my car, They even helped me install it and actually taught me how to do it so that I could just do it myself next time. The store has a good supply of auto parts and should be good for any of your needs and it's especially good if you're a car noob like I am. There was plenty of parking and they're located right by the entrance before the Dedham mall shopping center read more

Troy the store manager is very kind and gives honest advice. Coming back to this location again

Outstanding service at this location. Troy really stands out as he is so helpful and polite. They manage their inventory well and will find you the part if it is not on the shelf. They were short staffed, so you want to keep that in mind, but they keep things moving so you can get out quickly. Overall, really nice team working here and highly recommend this location. Plenty of parking. read more

This review is for Maisha (I hope I'm spelling her name correctly). My wipers broke with a recent ice storm, and I went in to get new wipers. She was immediately attentive, asked what I needed, helped me get the correct wipers for my make and model and installed them for me right then and there. She is wonderful and I will be back for any car part needs thanks to her wonderful customer service! read more

Went in to have my check engine light diagnosed. I arrived just after opening when the store was empty and I was quickly helped. Within a few minutes we had identified the part I needed - a $30 valve. Unfortunately the store did not have it. The clerk then went online and told me that a nearby store (Roslindale) had the part in stock. He even showed me that he reserved it for me, and printed a little ticket for me to take to that store which identified the part, for easy pick up. I drove to the Roslindale store. They had not set aside the part. They went to search for the part. They did not have it. The Roslindale clerk said that the Dedham clerk definitely should have called to check on the part (rather than use their computer system), because, apparently, the online inventory system at Autozone is very unreliable. As if to evidence this, he went on his system and saw that a third store (Quincy) had the part. Not trusting this, he called the Quincy store and was put on hold. I waited about 15 minutes while the Quincy store kept us on hold and the Roslindale employees discussed how they were probably doing it on purpose and not even looking for the part. Eventually Quincy confirmed that they, in fact, did not have the part. I left and called the Dedham store and asked them to order the part. The clerk said he was doing so right away and that the part would likely arrive the same day from their local warehouse, and that he would call me as soon as it was on the way. I received no call that day. Or the next day. I think I'll go to a competitor store at this point. read more

I went to the Dedham location because I needed two air filters for my car. Both employees were very nice and when I mentioned there was a smell in my car and that's why I needed the filter, Raymond offered to come out and show me where the cabin filter was. When he took it out there was a rodent nest under it. He went in the store, got gloves and removed it..so gross! He helped me replace both filters and recommended a spray to use in the ducts. I was happy just being able to walk in and get the parts. The smell is gone. I did not expect the help I received..truly kind and very much appreciated! read more

This place is lovely; all the people there were so helpful from the moment I walked in. They directed me to the exact windshield wipers I needed/talked to me about it and were super patient and nice. It was rainy out and I went out to put them on but couldn't. When I walked in to ask for help they were more than happy to come out and do it/help me with it. Seriously lifesavers. Thanks guys! read more

Got my check engine light check. The guy gave me a print out of what it maybe and told me to Google it. What a waste of time l. What a loser. read more

AutoZone is one of the best auto part places to stop at and this location is centrally located and regularly busy. I've shopped here since they opened in Dedham, and while I go to Advance Auto Parts more frequently now as I find the layout of that store to be configured better and the prices to be either the same or less than here, I still enjoy AutoZone. This specific AutoZone location is bright, airy and open. It's large in comparison to other Auto Zone locations, but somewhat small in comparison to other auto stores like PepBoys. Staff are either very friendly, personable, kind, or snappy and unpleasant. It really depends upon the day. That said, most of the time, I've had positive things to say about the staff. Parking is sort of difficult during busy times, as there are very few close spots to this building. There is never a shortage of parking, but sometimes you may have to park closer to Panera. In closing, you'll be able to find any basic (or rare) car item here, and if you can't there are two other stores right along this highway. I wouldn't say AutoZone is my favorite of the three, but this store sure beats the one in Hyde Park and others I have been to. 4 stars for AutoZone in Dedham. read more

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With Pep Boys and Advanced Auto right in the vicinity, they should do better customer service to stay competitive. The oil, filer, and air filter deal was going on for 32.99. I purchased 2 of the deal for my Toyota. They did not have oil for my Mercedes in that deal, so I paid 34.99 for the oil and filter sale. So when you add them up it should have come out to $100.97 plus tax ($107.52). Well, when the clerk rang the individual items, it came out to $110.97 plus tax ($117.91) So the difference was $10 and change. The store clerk said there is nothing he can do, and offered me for a refund. But when he rang the refund, the refund came out to be $2.72 short. Again the clerk said nothing he can do and come back 2 days later in the weekend when the store manager will be in. So I went back 2 days later, and the store manager seemed he was having a bad day and proclaimed "I don't have time to do math." and proceed to refund $2.72. No apologies. This has been the worst customer experience and I don't intend to go back. To sum it up: 1. The sale price was not ringing correctly. The POS system sucks 2. The clerk didn't have a clue 3. The store manager was rude, and didn't even want to know what's wrong. Str. Trans # 924169 Ref # 3748-924169-200312-4 read more

I had a great experience yesterday here. Jose , the store manager, was very helpful and patient with me. He offered advice, which was greatly appreciated and helped me save money too. This is my go to store for auto parts and supplies. read more

I called to ask a small favor to check my car to see what size screws to use to fix something and the guy refused and said he only helps his regular cusotmers...HOW RUDE AND UNPROFESSIONAL. I was mortified, I will be calling main office and report him...I am in shock. read more

Excellent service here when I went in for new windshield wipers! Friendly and helpful people working at this location- even offered to put my windshield wipers on for me. Was in and out in probably 5 minutes with brand new wipers! Thank you!! read more

I went to Auto Traders tonight after going to Advance Auto Parts (where I had a bad experience). Danny was so helpful, attentive and efficient. Both of the guys working tonight were eager to help and so friendly. Thanks for a positive experience, Danny and AutoZone! I'll be returning to your store! read more

I absolutely love this particular AutoZone location! My car is pretty run down, but my wife and I recently came upon some money so we decided to invest in fixing up our car! I find the staff here to be very friendly, helpful, and professional. There is one staff member who is always so helpful to me, his name is Isaiah. I've been to this location a couple times over the past few weeks with questions and for some repair work. Each and every time I have gone he has been there and assisted me. He has known the answers to all my questions, and always seems know exactly the part I'm looking for. If something was not readily available in store, he was quick to make other compatible suggestions or to call other store locations. I don't think I've ever met a harder working AutoZone employee. You can tell he cares about his job and satisfying each and every customer. The above and beyond service is greatly appreciated, and I like to think that the other employees here reflect that same work ethic. This man definitely deserves a vacation xD He is a 10/10 employee from what I can tell based off his service already. My wife and I will definitely be returning to this location for all of our future car needs. 5/5 stars for Isaiah and this location. read more