Absolutely amazing experience. Two great employees were present when my car alternator failed…read morenearby the store. I was an hour away from home and had no where to go. Oaky is the best employee I've come across, he helped understand the issue and I was able to fix it myself. He was also so helpful to all other employees even when it got busy.

I walked into this AutoZone looking for a tail light bulb. The young man in the store welcomed me…read moreas I walked in. He asked me what I needed help with. I didn't want any help but I asked where the bulbs were. He asked what type of bulb I was looking for, read the serial number on the bulb and found the one I needed. He even gave me some stuff to put in the connector to prevent any moisture or dirt getting in to the connector. The store was like any other parts store, they had anything I needed but the customer service was why I will be going back there any time I need something for my car. I wish I knew his name so I could shout him out. He was courteous, professional, and he greeted me with a smile. In a world where customer service is all but dead this young man gave me hope that it can make a comeback.

Found it In Woburn, Near Staples , Great Place ,Good Workersread more

A headlight recently went out in my Subaru Outback. I came to this store because a family member…read morerecommended it, and she said that they had put in a headlight in her car just a few weeks ago. I spoke with the sales associate and told him the model and year of the car. He was able to look it up and tell me which light I needed. I bought the headlight and he told me that they could not put it in. I was bummed, but moved on. In general, that first experience was good. Later that day when I found someone to put the headlight in for me, the person realized that I had been sold the wrong light. I kept the dead light out as a reference and headed back to the store. The same gentleman who had helped me before found the correct light and made the exchange for me. However, not once did he say "sorry for selling you the wrong light!" He even looked up the make and year again to confirm to himself that the light that he had initially sold me is what was listed in their computer. It was, so it was not his fault at all, however a "sorry for the inconvenience" is still necessary IMO. It really doesn't matter to me what his computer said, the fact is that I was sold the wrong product. After the transaction, I explained that a sales associate put in a new headlight for my family member just a few weeks ago. The sales associate even told her that the only time the store wouldn't be able to put a light in would be if it was raining. I asked if the policy had recently changed. The gentleman said no, it hadn't changed. Clearly there's miscommunication between the employees, and they are not all on the same page surrounding policies. Again, no apology from the gentleman for this inconsistency. Very disappointing second experience here.

Walked in, gave them the info, walked out 20 mins later with the correct bumper cover and complete…read moregrill parts for 2009 Malibu LTZ. Perfect fit. Ridiculously low price, Good quality. They mixed the paint also and we're very helpful. Highly recommend APO.

Worst experience waited 3+ hours standing for my car pieces. Good price horrible serviceread more

Had an issue with one of my tires, called day before, went in early afternoon the next day,out the…read moredoor in one hour and 10 minutes. Super nice, helpful, courteous and professional. Kudos to the Pep Boys in Dedham!!

I was there for 8 hours on Sunday and had to come back again today and wait 7 hours. Trash in the…read morewaiting room was overflowing still (was full on Sunday) the whole coffee area was a mess and not stocked (not that anyone would want to have that) they were understaffed both days and overbooked. I also feel I got taken advantage of on cost and labor. Between both days I paid over $600! I had to miss work because someone didn't catch a leak in a hose attached to my coolant! I am beyond pissed and feel I should be compensated for my time being wasted.

Called. They answered the phone! Asked a question. They…read moreanswered the question! I showed up. They told me a time, stuck with the time and returned my car completely on time and communicative. I love a place that's pleasant, honest and back their word. 100% recommend.

New Tesla owner here and wanted to go to a place that specializes in Tesla and wouldn't punch a…read morehole through my battery by accident. found this place and when I pulled up saw a few other Tesla's around so that was somewhat comforting gave the guy my key to do inspection, took 10 minutes I was in and out very happy with overall experience.

I came into get my battery replaced and Steve was extremely helpful. I had asked some car…read moremaintenance questions and he answered them thoroughly. I feel very confident in doing some simple car maintenance on my own since it seemed intimidating. A+ customer service and will be back again!

This is a great place to get anything vehicular related. Go see my man EDWIN who works here if you…read moreneed some excellent customer service !!! Keep up the good work.

Great for all your auto part needs. Always a fast response and the parts are usually delivered the…read moresame day. Pricing is very fair. If you need a parts supplier Wilson Family Auto Parts is highly recommended. I use them for everything!

Wilson Family Auto Parts has proven to be a company which takes pride in providing excellent…read moreservice, and making sure that a customers' order is filled correctly. Its a pleasure not to have to double-check orders which arrive at our establishment to be sure that the proper item has arrived, as has happened with our previous vendor. We look forward to a long-term relationship with Wilson Family Auto Parts, who also remits payment in a timely manner, without having to chase them for payment. Welcome aboard!!

Brought my RV there for gas in diesel work and by the time they were done, I had dead house…read morebatteries, an entrance step that will not retract and when I got there to pick up the vehicle, started the vehicle and let it run in attempt to charge the batteries, I had a power steering failure where the hose burst and all the power steering hydraulic fluid leaked out to the parking lot. When I contacted them they told me they could not work on it because it was not an engine issue and I needed to have it towed to another service center. Although I can not prove, I can't stop thinking that perhaps this was sabotage due to a difference of opinion I had with their service manager (Christine) when they could not get my door open and falsely advised me to get a locksmith when it was dead batteries all along that they had allowed to fail. I don't trust them and will never bring my vehicle there again. Stay away from them.

I needed to get my RV generator fixed without a lot of downtime…read more The whole Staff was great. It was the new Onan Quiet 2800i which even I knew is difficult to work on. So we agreed to remove it from the vehicle to trouble shoot and we would come back when solved. Zach and Ron were excellent with communicating and staying on top of things. Everything was covered under warranty and we were shortly up and running again. Thanks for the great service!

Fast, efficient and fair. I called to get a quote on my brakes and to my surprise, when I picked…read morethe car up, there were no surprise charges. Highly recommend.

Booked an appointment, but the shop was closed when I arrived. Waited for an hour and called twice…read morewith no response. No notice or explanation--very inconvenient.

I was out driving this afternoon and I noticed that one of my windshield wiper blades was torn…read more I wanted to get a new set right away so I stopped into Bob's to buy a new set. For just $26 I was able to get new windshield blades for both of my windshield wipers and the person at the checkout area went ahead and installed them for me in less than a minute. I really appreciated the service of having the wiper blades put on for me. I looked around the store and it seemed very well kept and the merchandise was well organized. The sales staff was knowledgeable and very good with customer service. I would definitely return here for any of my automotive needs.

went in for a light bulb they where very friendly and they didn't make me feel like an idiot…read morebecause I know nothing about cars.