On May 30, 2025, at 5:35 PM, I was treated absolutely horribly as a good customer for 10 years. I…read morebrought in a bad alternator I bought back in 2017 to make a warranty claim. Yes, they did make good on this warranty claim, but it was a long hassle with rude treatment. There was a young man at the counter at the time and two older men. One of the older men was named Eric according to my receipt. I was spoken to like I was a stupid idiot that did not know what he was taking about. I had purchased a replacement alternator online and returned the older alternator in the box the newer box came in the other older man (the one without glasses) spun the box around on the counter violently and nicked my right hand which was next the box and did not even apologize. Eric had me run my credit card in the reader and claimed the card I used in his reader was not the one I had used to purchase the new alternator with. Looking at my O'Reilly printout confirms that the credit card I had used for the online purchase was indeed the same one I put in the slot at this store by looking at the credit card number's last 4 printed on the receipt so this guy acted like an idiot. These two older men seem rude, grumpy and incompetent to be O'Reilly employees. If I were to have my way, both would be summarily fired. Yes, I was glad that my warranty claim was finally resolved to my satisfaction with a cash refund for the newer alternator for the total in full, but I did not deserve such horrible treatment since these men seem to be poorly trained, incompetent or just plain hate their jobs. They just can't handle their work, it seems. I had been treated very nicely by most O'Reilly employees over the years, but these latest two older clowns take the moose-turd pie right in the face!

The customer service went above and beyond my expectations! I was out of town and the employee…read morehelped me put my license plate light in. I wish I caught his name! No more rednecking my light! Lol!

I purchased a new car from Toyota of Des Moines. They went above-and-beyond to find the exact…read moreSequoia I wanted. They gave me a good deal on it, had it ready for me exactly when I wanted to pick it up, answered all my questions at the time, and are still available to support me after the purchase. I shopped at three other dealership before contacting this dealership. I can honestly say their customer service is WAY beyond what any other dealership offered, and their price was lower. I'd highly recommend shopping for a car here. And that is from a woman who HATES the entire car buying process.

My wife and I had an outstanding experience with Toyota of Des Moines, and I want to give special…read morerecognition to Steve Henigan. Steve came highly recommended by our friends, Jim and Darcey Widmann, and now we know why. After shopping all over Des Moines for a truck, we encountered dealerships that either patronized us, hassled us, or made us feel like we didn't know what we were talking about. Some even tried to convince us that we couldn't get what we wanted. But when we walked into Toyota of Des Moines, it was a completely different experience. From the moment we were greeted, we felt welcomed and respected. Steve allowed us to choose the vehicle we wanted without any hassle. Every incentive was explained upfront, and the level of transparency was refreshing. What truly set them apart was their willingness to meet our needs on the trade-in. We were told by a Ford dealer (who originally sold us the Bronco) that we could never get the trade-in value we wanted, but Toyota gave us exactly what we asked for--no questions asked. Steve and the entire team at Toyota of Des Moines worked with urgency, respect, and professionalism to finalize the deal in a way that left us completely satisfied. This level of customer care and attention to our needs is what made us feel valued. Toyota of Des Moines embodies what it means to be a true car dealership. We are now proud Toyota brand loyalists and look forward to a lifetime of Toyota ownership, provided the company continues to deliver on its promise of quality in both manufacturing and sales. If you're out there shopping for a vehicle and struggling to find a dealership that truly listens and puts the customer first, look no further than Toyota of Des Moines. Thank you, Steve Henigan, and the entire team--you have earned our loyalty!

They're complete vehicle inspection is very detailed and they provide pictures of everything. They…read moreinspected with an estimate of how long everything should last.

Scheduled an appointment for an inspection for a roaring sound coming from the car. The person who…read morehelped me upon entering (was welcoming) did not disclose any cost for the service. They quoted me just under $3,000 to change the gaskets, replace the catalytic convertor, and a myriad of other parts and services related to replacing the exhaust system. They also recommended I change the spark plugs. I had new spark plugs installed less than 100 miles earlier. When I asked them about this, they said it was only a "mileage based recommendation". Why should I trust any of their other diagnoses if they wanted $205 to replace spark plugs I just had installed? When I declined the service, the guy assisting me at the counter requested $49 "to throw at the technician". Not wanting an argument at the counter, I paid and figured I'd dispute the charges later. They put on a good front with the bottled water, shuttle service, and Biblical references on their website. They seem to have forgotten Matthew 22:39; the first verse they quote..."Thou shalt love thy neighbour as thyself" I was able to go to a local shop and they welded/fixed the flex pipe for $120 without any of the BS.

Service requested: addressing and fixing a loose rear spoiler: Christian looked briefly at the…read morespoiler, diagnosed the problem as a loose/missing nut/washer, and fetched one of the service professionals who came with extras in hand and in under 3 minutes the operation was done. No charge for the service, which is the best kind of service you can get!

I'm leaving town soon and needed to have 2 fog lamp assemblies replaced before I leave. Caliber…read moreCollision was highly recommended so I gave them a call. Cassie answered, was very friendly and professional, and fit me into their schedule for the replacement. The GM, John, had completed the work quickly and to my satisfaction. It's good to have a trusted service partner locally that provides such great value for the service! I highly recommend them for your auto repairs.

Have been doing business with the owner of this establishment for over 20years and have never had…read morean issue, recommend anyone looking for a great one stop gas station look no further you found it.

Chuck - you have the GALL to accuse me of being difficult & lying. HA! You are the quite prolific…read moreliar in your rebuttal. No surprise after ripping my mom off!!! Don't ever confuse being furious with being difficult! First LIE; Shawn, Bill & Shawn Jr ALL proudly shared with me the new 30K Engine Analyzer they had & would be using to diagnose the reason for the SERVICE ENGINE SOON warning dash light coming on. Second LIE; Yes THAT SERVICE ENGINE SOON is the correct light that was on & the reason I brought my mother's car in. Shawn was aware THAT was the warning dash light that was lit & he even reset it following their unneeded service. Not a CHECK ENGINE LIGHT. Third Lie; I DID NOT MOVE ANY BARREL blocking your carwash entrance & for you to accuse me of doing that is beyond ridiculous. If Shawn is such an honest guy, as you initially touted to me, he would have told you HE MOVED THAT BARREL & then told me to drive in & he'd start the carwash. It never started, not one drop of water was ever released. Shawn even apologized to me saying he was sorry he didn't realize it was not working. I was even told to come back in the Springtime for a free wash. I hope my reviews give future potential customers pause before taking their vehicle to your service center. Again with the false accusations. Any still pictures you claim to have of "a woman moving your barrel" is not me. Ask Shawn, IF he's the honest guy you say he is, he'll tell you the truth, HE MOVED THAT BARREL. YOU however are the height of an unprofessional businessman. Funny how when you texted me pleading with me to bring the car back you stated "I'm not like those other guys, I'm professional & I just want to make it right for you" HA AND by calling a dissatisfied customer a "Karen" immediately identifies you as a immature & hateful MAGA, certainly NOT ANY KIND OF PROFESSIONAL!

We hired these guys to work on a Buick Lacrosse. They took a week to work on it. Charged us $1500…read more The car never run right again. I wouldn't hire them to change a tire. Cost me another $750 to fix there mistakes.

Quality and swift. JR was able to take care of our needs very quickly. His wife and him we're very…read moreprofessional and explained the process well.

Do not go to this shop!! Horrible service for just a simple oil change. They left the cap off and…read morethe 100.00 worth of oil spilled out after we left! What a joke.

Friendly, honest, fair prices, and they do good work. I've had my vehicle in this shop a few…read moretimes, and I'm always happy with the service.

Stopped by the sales floor this afternoon with my husband to look at lawn mowers for our son in…read morelaw. They've serviced our John Deere tractor for 24 years. We were the only customers present yet the FOUR men at the desk and the one woman walking around stared at us, didn't greet us, or asked if we needed assistance. So we left and took our business elsewhere. You snooze, you lose. A 0 rating is more appropriate.

Help me to understand how to review a business because I truly need advice?…read moreMy EGO leaf blower I took it to Van Wall as advised to working on 2 month, I have called service and I'm now a nuisance to their caller ID? Tell me as customer what would you recommend or review? Maybe the State of Iowa can help with some department that deals with this issue?