I must say John E. Provided the best customer service! He was able to help me from A to Z to get my problem fixed. Took the time to double check my battery to make sure it was good to go and helped with my installation. Coming here for all my problems going forward because of him. 5/5 customer service and great experience! read more

AutoZone - John checking my battery to make sure it's good! - Auto Parts & Supplies Near Me - Dumfries, Virginia

Good customer service. I came in just to buy a headlight bulbs. I didn't expect them to change the bulbs for me but they did. I'm so impressed with their good customer service. read more

They provided the wrong spark plug socket size and assured me it would fit, but it didn't. I had to go to a different AutoZone to get the correct one. Trust your instincts when something doesn't seem right. Additionally, the customer service could have been better--wasn't very welcoming. read more

I went in and asked if someone can help test my car battery. The young man said yes let me go ask someone. As I'm waiting I hear a lady yell "no so I can get electrocuted. So I walked out and as I'm walking out, the lady with dreads says the same thing. Very rude of her and the store manager just standing there. I'll take my money to a more professional Autozone. Highly disappointed read more

I found the antifreeze tester I needed at AutoZone. Fortunately it showed my antifreeze is good down to -25 F. Good to know. Also bought windshield de-icer. Both at reasonable prices. read more

Earl, the store manager is awesome. Stopped in after my battery died and drove here after getting a jump from my coworker. Since I had just bought the battery from another Autozone about a year ago, he quickly processed a replacement free due to warranty and replaced the battery in the blazing sun within 10 min. Seamless and polite. read more

Was on hold for a hour asking if a part that I ordered online was ready. I had called the night before to see if they had it and was assured by the person who picked up the phone 2 x that they had it. Called this morning to make sure it's ready for pick up and after an hour was told they didn't have it and possibly may get it at 1 pm. read more

Waited in line for about 10 minutes while the associate was just staring at the line and then finally came up to call me up. Malik wasn't very informative and helpful while ordering the parts for my car. He continued to cut me off while trying to ask a question and when I asked he didn't even know what he was talking about. Very rushed and rude from the jump! Definitely will not be coming back here with that type of customer service. read more

I had to get 2 new batteries in our lifted Chevy which is a pain since it has a 7.5 lift on it. Timothy C. Helped me. He was amazing. It was super hard to get one of the batteries out and he did it without a proper stool to stand on. I am thankful that he was able to get it out and installed because I doubt my husband or myself would have been able to get it out. He deserves a raise after the blood (no joke) and sweat it took to install those 2 batteries. Thank you for helping a lady out. You saved the day!. read more

Purchased a battery last summer. Had to get it replaced today because it wasn't taking a charge. I had lost my receipt long ago so didn't expect to get a refund but thought I'd give it a shot anyway. I was pleasantly surprised when the store associate looked me up in the system and gave me a full refund on the spot. Awesome customer service! read more

POOR, POOR, customer service, they are terribly understaffed.The employees seemed frazzled and unsure of what to do. There long wait times in line even if you are literally the only customer, employees do whatever they want and attend to you when they want. I would rather go to advanced auto across the street. read more

I stood at the counter with an item to purchase and the employee ignored me as if I weren't standing there. Another employee came up to the counter to assist me, he even asked the other employee if he were just going to stand there. A little customer service goes a long way!!! read more

I will give it that they tried and I will give it they were friendly but after 2 hours of working on our battery issue to no avail we just needed to move on. Poor woman tried to look up the battery number but had no idea how to find it. Very discouraging. .. We took our bad batteries and left and went to Advance Auto Care the next day where the issue was immediately rectified. read more

They were a lot of help! Real kind and patient people. I got help from Ashley today and was nice enough to guide me with how to take out the battery. Overall great customer service the whole time I was there. read more

This Autozone has a strong, customer-focused staff that is knowledgeable, attentive, and helpful. They are genuinely-trained. Every associate is friendly and willing to help. They are quick on their feet and always have do-it-yourself recommendations. The store is also super clean and organized. Finally, the management staff is patient, willing to work with you and your needs, and consistently looking to get you the best deal. This Autozone earns your business- and every time. read more

Customer service is absolutely AWFUL. I bought brake pads, rotors, oil and a filter last month on 6/18. Picked them up and when I got home and checked the list of items I'd ordered, I didn't receive the oil. Totally fine! That's an easy fix and honestly my fault for not checking before I left. I called the store to let them know I didn't receive it and spoke with Chris. I let him know I needed to pick it up, he said "uh yeah, it's gotta be the one sitting here behind me." and hung up. Very short, very rude. I returned the rotors on 7/11 (due to not needing them) and service in store was fine - it took all of 5 mins and I picked up the oil as well. I called on 7/12 because the refund from returning the rotors was not pending in my account yet - I know it takes 2-3 business days, but usually it's "pending" - spoke with Chris again who was very rude, very short. I said I just wanted to be sure it was done, he said "Ooookaaaaay?" I repeated his tone back to him and said "Ooookaaaaay, I just wanted to be sure." He then hung up on me. I'll find another store location and give them a chance. I like auto zone itself, but this location's customer service is terrible which makes using their store particularly undesireable. 1/5. You work in customer service, gentlemen. The least you can do is to be polite. read more