I bought a pair of jump cables when I couldn't find my pair in the shed that I usually use and low…read moreand behold, when I got home I immediately found my pair in my utility room. I went back to return these with the receipt and the cashier would not accept my return. She brazenly brushed me off by looking at the cables and told me I had already used them. I told her I had not used them and had just bought them when I found my own pair. She refused to listen and just seemed to be looking for an excuse not to allow the return. The cables were in the original packaging with the receipt but she could have cared less. I told her that Advanced Auto takes returns of tools and other items like jump cables even if the customer used them. I explained that Advanced Auto looks at it as lending tools and are happy to make the return refund, she still didn't issue the return. The fact is I had not even used these jump cables. I told her I will be submiting a review of my experience and she said, "Go right ahead". She has absolutely no sense of customer satisfaction and encourages bad reviews. This Auto Zone is just across the street from where I live but I will never go there again.

First time attending here and bad customer service, staff were very unfriendly. Specially a young…read morefemale who's name I don't know.

They are always helpful polite and have the parts that i need. Amazing prices that you can't find…read moreanywhere else.

Prices are mismarked (lower) all over store. One big "bait-n-switch"…read more Computer system is garbage. It will not allow managers to adjust prices. I have to assume they are going to close all locations and go automated. Sad - Brad

I must say John E. Provided the best customer service! He was able to help me from A to Z to get my…read moreproblem fixed. Took the time to double check my battery to make sure it was good to go and helped with my installation. Coming here for all my problems going forward because of him. 5/5 customer service and great experience!

Good customer service. I came in just to buy a headlight bulbs. I didn't expect them to change the…read morebulbs for me but they did. I'm so impressed with their good customer service.

Thank you for the service. My daughter is very excited! Everything was amazing. I look forward…read moreto shopping with you in the near future.

When to this location for a new battery the employee Ezwakachi was the one helping with purchasing…read moreand installing the battery. When we got outside it was dark so I offered to hold a light for him he told me he did not need me to do anything but have a seat in my car until he was finished. But when a male customer came and asked him if he needed him to hold a light for him Ezwakachi said thank you so much that would help a lot. As a female I felt insulted that he made it seem like I did not already offer to do that for him and I wasn't capable to hold a light for him so that he can get the battery in faster. Once he put in the battery the car started we went into the store to get the receipt come back out less than 5 mins the car would not start. When I informed Ezwakachi he acted as if he had an attitude by sighing hard and storming to him manager. He has terrible customer service skills. I will never do business with this store again and advice others not to go here either.

I have used pennies for many cars over the years Richard and his family have been great I couldn't…read moreask for a better place.. I'm sorry about the fire God bless you all

June 9th, 2021 arrived at 1:15pm…read more You must Avoid this place at all cost!!!!!! I went to this junk yard that was hidden in the woods with No signs out by the roads. Looks shady like others mentioned on Yelp!! This is my situation, I told him I am look for a TCM for a 1993 Honda Accord and he point me the left saying the the car just came in and was caught on fire, but was stopped before further damage was done. I was hoping the cars electronics are fine. I asked him, if this car TCM is bad, will he have another car with the same year. He looked at me like I asked him a stupid question, he said the car just came in and the TCM should be fine. Again, I ask him where's the other car. I told him, I don't want to bother you with what your doing just in case this one turns out bad. After making it about him he pointed to back right corner. That wasn't hard, I thought. Some people just a control freak!! I found the car with the window down and we just had a big rain yesterday. I uninstall the box and I decided to open the box to make sure the board was fine. I found some water spots and burnt spot on the circuit board. I took some pictures to show him, if needed. I put everything back together and called him for the other cars location. He got mad after I told him that I open the box. He told me to come the front and he's going to escort me out. I thought maybe he misunderstood me, so I explain to him again why I did what I did, he was still adamant about me leaving. I told him how else would I have known, if didn't open the box. I told him I came here because I have a burnt capacitor. My Board is burnt, but in waaaaaaaay better condition!!!!! I asked so you rather have me just buy a bad board, if I did would you have given me another TCM or a refund, he said NO!!!! No returns, he said. So you should understand why I did what I did than!!!! I said to him. I was talking through the door way of his little trailer door calling him a scammer and a con artist!!! I told him he can keep all his used junk and left. He never left his small trailer to escort me out, jiven fool!! I called another place (LQK) and mention my situation. I wanted to understand their take on what I did, if it was wrong and he didn't see nothing wrong. He said, if I have a TCM for you to open, I would and also give you 6 months warranty. I don't want to hurt his way of making money to survive, but I feel I have warn others about his business tactics. Did I also mentioned the TCM that went bad was purchased from here ( Pennys Junk). I had to give him a STAR to rate this place otherwise I give him nothing.

Absolutely the worst place to get parts. Run. Don't walk from this company. Ordered transmission…read moreand transfer case for an Explorer. What was sent to me was those parts for a Ford Edge. Started the return process a week ago. I returned the transfer case myself because it was small enough to fit into my other vehicle. Drove to the warehouse to exchange and the one for the exchange they had tagged as for an Explorer was ALSO for an Edge. Decided to return the transfer case and transmission right then. Sourced a different part from another company while waiting for the return to be initiated. This was a week ago. I was promised a week ago that the transmission (sitting on a pallet and too heavy for me to pick up) would be picked up by a driver "tomorrow". I've called each day since then and was assured that it would be "tomorrow". Finally contacted the "Sales Manager" and was again told "tomorrow". It is BEYOND RIDICULOUS that it takes a week to pick up the part especially when the warehouse is 10 minutes away. IT is also UNACCEPTABLE that the part is on a list and not getting picked up and that "dispatch" cannot call a driver and make sure that they swing by the shop and pick up the part. The ONLY honest and competent person I've dealt with is the guy in the warehouse who took my transfer case. 1) Don't know what parts they have (labeled wrong in their system) 2) Sales people are clueless 3) Return process is ridiculously long 4) Dishonest reps at every stage of the process Again. Run. Don't walk away from this shady company. This company gets ZERO stars from me. But I have to give it at least one star to post this review.

Jeff is the man with a plan we national auto repair have been using them for 20 years plus and he…read morehas been an absolute pleasure to deal with thank you Jeff!!!!

Jeff is super awesome! I walked in unsure of what I wanted to do, but he assured me he'd take care…read moreof my Jeep. We kept in contact and he notified me of some items he found, and we scheduled a drop off date. When I went to pick it up I was completely in shock! I loved it! I'm ready to take my Jeep back for some work to get done!

I had a seamless experience working with Jeff and the team. I had no idea what I wanted and he…read moresteered me in the perfect direction!! They are honest about what's good and whats garbage. You won't be disappointed working with them. I'm so excited about the new look of my truck. I will be a returning customer.