They just kept saying they were short staffed. I waited in line and then one employee called Arcy…read morecame and moved everyone to a line and I had been waiting the longest but they didn't care. Very disappointed

The first time I saw Barbie looking like she does in the picture, as you see, I made an Advance…read moretowards her. How could I not? It was an auto reaction. Parts of me thought it a bad idea, but those parts were wrong because now she's mine. They weren't particularly nice to us at Advance and we weren't able to find any of the things that Barbie needed. It's not my favourite place by any stretch of the imagination and we were better off at AutoZone down the road in the end. Cheaper and had more to offer in terms of what we actually needed for the lights and wiring in the car.

I hate doing this but historically at oriellys if you buy the batteries they will install them. I…read morehave brought both my boat and my truck to this location and the employees completely avoid installation when I ask. I understand it's hard out there and they probably couldn't be bothered with my problems but hey, the company advertises installation and they refuse when asked. So 2 stars it is. Don't come here if you are not mechanically savvy. However, they did help me clean my corroded battery terminal.

Very helpful people work here!…read more This is pretty much like all the other O'Reilly's but the customer service makes all the difference! I have been here on a number of different occasions and every time I have been here they are ready to help answer my questions as well as sell auto products.

Justin McGaughey, General sales manager reached out to me about a problem I had and took care of it…read morepromptly and to my satisfaction. That is the service you would expect from an upscale BMW dealer. I will be back next time! Thank you Justin!

Very disappointing experience with BMW Clear Lake Service Department, and not what I would expect…read morefrom a BMW dealership. Their website advertises a $119 service, but they attempted to charge $150. If a price is publicly advertised, customers should not have to question it in order for it to be honored. Their website also promises a 10% discount for PM appointments, which they initially did not apply until I pointed it out. Another major issue: their online booking advertises vehicle pickup and return service. They picked up my BMW from my home, but later told me they would not return it and instead booked the cheapest Uber option so I could go pick up my own vehicle. This forced me to take time off work, which defeats the purpose of offering pickup and return service in the first place. To make matters worse, they even sent the Uber to the wrong address, despite the fact that they clearly had my correct address on file since they picked up the vehicle from my home earlier the same day. After escalating the issue, the Service Director did match the advertised $119 price and applied the 10% discount, which I appreciate. However, customers should not have to escalate issues just to receive what is clearly advertised. For a BMW dealership that represents the BMW brand, I expected much better transparency, organization, and customer care. Because of this experience, I will not be returning for service and cannot recommend BMW Clear Lake.

0 stars: Shameful, deceptive business practices. They'll lie on the phone with a good price to…read morelure you in, then they'll lie to your face and give you the run around (2 days wasted). Then I had to "settle" for subpar service and keep the alarm, or take the alarm off and STILL pay for labor. That was NOT the original agreement, (which by the way, the sales person threw away the quote I agreed to, or so he claimed, when I asked him for it). Who does that? And to the other complicit people there, shame on you too for allowing this ripoff to happen. Lesson learned, NEVER shop here again.

The price and costumer service was great but the 5 hour plus wait was really aggravating to me. He…read moresaid give me about two hours to set up a stereo and backup camera, check out or speaker system and it's 7pm and still waiting on our truck to be ready!!! I'm beyond annoyed. I am a very understanding person but they need to be clear and honest about their timing and make people schedule a service date to be dropped off instead of waiting hours for your car to be ready. And the costumers seating next to me were complaining about the same thing smh.

I paid a 100 dollar deposit for a 2 inch lift kit two weeks ago they said it would take three days…read moreI have heard nothing back from them , I will be asking for my money back

I had my car towed to this lot after coming off a cruise on October 23rd. They told me my battery…read moreand starter were bad. They replace it and a week later my Jeep Wrangler wouldn't start. I went to have the battery tested and was advised the battery was bad. Once they took 1200.00 from me the battery put in the car was bulging on both sides. They sold me a bad battery and knew it was bad. They knew I was from out of town and I told them this. I hate that people are so horrible and would do anything for money. You didn't care that I was a female and didn't know much about cars. They take advantage of you and should be ashamed of how they treated me. I am going to ensure I blast this establishment because people don't deserve to be lied too and cheated.

The folks over at Friendswood Auto Center are Aways friendly and polite when I take my vehicles in…read morefor service or inspections. I will continue to use them in the future. It's nice they also offer shuttle service as well.

Friendswood Auto has always been fair with me. They've never hustled me. Even when I thought…read morecertain things are wrong with my car that would've cost me more. They would tell me that it wasn't true and it would be much less. I've gone to Friendswood Auto for 10 years and I've had a few different cars during that time period and yet I've never had an issue. They always fix everything properly. Nice people.

Racist in League City I went to buy a battery for my van…read moretoday and this woman at the store (Advance Autoparts at 235 S. Egret Bay, League City) was so disrespectful and discriminatory. Since she saw me enter the store she made this grimace and made everything difficult asking questions I was never asked before, I bought batteries several times in my life. I have to call the Chevy dealer and when this guy from the dealer is going to tell her what she was asking she started to talk loud and saying, without listening to him at all, that they don't have that battery. She was so rude and discriminatory! Her name is Tristi, she said she is the manager...someone so racist shouldn't work attending customers. If you are Hispanic and have an accent don't come here, she doesn't like customers like us. After leaving this place I went to AutoZone on HWY 3 and a got a new battery in 5 minutes!

5 ***** treatment! Needed wipers, I was clueless, everyone was helpful and friendly. Michelle gave…read moreme a great deal since they were out of the sale item for my car. Then someone else had them installed before I could blink. Never been treated so fast and well.

great communication Great follow up…read more Knowledgeable aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

I purchased a Certified Pre-Owned GMC Yukon Denali from Gay Buick GMC on March 21st. At the time of…read morepurchase, the front windshield was cracked, and it was clearly stated in the contract that it would be replaced. It has now been over a month, and despite multiple phone calls and follow-ups, I still have not received any resolution. Every time I call, I'm told that they will "check on it" and call me back, but no one ever does. I'm tired of constantly having to chase them down for something that was promised and written into the agreement from the beginning. This experience has been very frustrating and disappointing, especially considering this was supposed to be a Certified Pre-Owned vehicle from a dealership. Customer service after the sale has been extremely poor. Unfortunately, based on my experience, I would not recommend buying a vehicle here.