I bought a new battery 6 months ago and now every week and a half, the battery goes completely…read moredead. My mechanic tested the started and the alternator and told me the battery was the issue. When I came to talk to them, the tested it and told me my battery was fine and tried to sell me a portable jump started as they said the warranty doesn't apply since the battery works. So they just expect customer to deal with faulty parts.

Had a scare with my battery this morning. I was able to get a jump and drive straight to AutoZone…read more I was helped by Ash at this location who was able to test out my battery and educate me on Joe car batteries work. Left happy and helped. Thank you Ash from AutoZone :)

The new Corporate Managers/ Owners here, helped me out with a replacement warranty on a Legend…read moreBattery, that was defective with bad polarity on the negative terminal. Their system didn't have my warranty record but still they did the exchange since it was a privately owned store before with bad record keeping. Special thanks to the managers "know how". I will continue to do buy parts here for my commercial vehicles when I can. -STC

I don't usually write bad reports. But my multiple experiences here where disappointing. Customer…read moreservice if awful, lazy staff that don't even want to check your car for anything. Also, they claimed they don't have cash before noon and they close their registers at 4PM so no refunds after that. Fortunately, after a week I was able to get a refund after I was told it would be a 'first and last' because they don't refund products taken out of their store. I asked, "how would I know it work(s)/fit or is right product?". "That's the risk you take", store personal said. I've never experienced those type of issues with Advance Auto Part, or in O'Reilly Auto Parts. Reason why I went to NAPA is because its two streets down my house, but I know I will never go back to this NAPA again. Also, not enough product options.

They just kept saying they were short staffed. I waited in line and then one employee called Arcy…read morecame and moved everyone to a line and I had been waiting the longest but they didn't care. Very disappointed

The first time I saw Barbie looking like she does in the picture, as you see, I made an Advance…read moretowards her. How could I not? It was an auto reaction. Parts of me thought it a bad idea, but those parts were wrong because now she's mine. They weren't particularly nice to us at Advance and we weren't able to find any of the things that Barbie needed. It's not my favourite place by any stretch of the imagination and we were better off at AutoZone down the road in the end. Cheaper and had more to offer in terms of what we actually needed for the lights and wiring in the car.

I was referred to this place by a good friend of mine, and have brought my car (Lexus GS350) for…read moreseveral service items such as A/C repair, brakes, coolant and brake flush, and oil changes. Let me tell you.....I have saved THOUSANDS of dollars compared to the quotes that I got from the Lexus dealership. But it's not all about saving money, it's more about the quality of work that they do here. It's very hard to find a mechanic that you can truly trust that won't overcharge you or tell you that you need repairs on things you don't really need.....but I have found it with Quan and his team.

Quick, efficient, great rates and kind! That's unheard of! Highly recommend and I'll be back!read more

I am so disappointed that this store, despite completing the customer satisfaction survey, has not…read morebeen acknowledged that they made a huge error- leaving the plastic cover on newly installed windshield wipers. Mind you, I came to the store to just get a tire checked. While I was there, I was offerred new windshield wipers to install. The price was comparable to getting them from the part store, so I opted to have it done. It was raining that day and when I received my vehicle I did notice a red object on the driver side wiper, but I thought this was part of its design. It was raining pretty hard, so I couldn't compare until two days later whe I kept noticing that the driver wiper was dragging. I honestly thought that maybe they installed some old wipers because that's the sound the wipers make when they're used up. Upon inspection, I discovered that the wiper still had the red plastic cover on it, which was causing the noise. Once I took it off, the wiper worked fine but goodness, I really felt the store made an huge oversight that could have damaged my windshield. I shared all this in the store's survey feedback over a week ago, but no one has called or sent communication on how they will resolve avoiding this oversight in the future. Stick to Tires DT if you're overwhelmed and too busy to take a piece of plastic off some wipers. Once more, to ask for feedback and do nothing to address the disatisfaction of a customer is useless to do. Stop it.

I stopped by Discount Tires to get air in my tires. I love that it is a free service. I ended up…read morefinding out I had two screws in my rear tires. They also pointed out that my tires were starting to bald which made sense since I was almost at 50k miles and was due for a new set. My original plan was to have Mercedes replace them, but after talking with the technician, we both agreed it probably wasn't safe to drive any farther. I decided to replace all four tires on the spot, and the price was actually a little less than what I would've paid at the dealership. I appreciated how much they genuinely cared about my safety instead of making a sale. despite being very busy, they had all four tires replaced in about 45 minutes. I'll definitely be coming back for any tire needs or minor issues in the future. Great service!

I made an appointment at 8am and dropped of my truck for the check engine light. I was told I…read moreshould hear from someone by noon. I called at 230 since I had not heard from anyone and they told me to give them a few more hours. I call back at 430 since again I had not heard from anyone. I finally spoke to a mechanic around 445 and said they were currently looking at the truck. I don't understand what making an appointment does for dropping off a vehicle if it doesn't get seen till 8 hours later

Stopped by here yesterday after my Jeep rattled weird when I was braking. They quickly took my jeep…read moreout and drove it to check for problems and checked my brake pads and rotors all free of charge. They were so kind, helpful, fast, and fair - a hard combination to find for auto shops these days. Will definitely be back!

I took my 2010 Acura in last week for some recommended maintenance and have used BC Auto in Alvin…read morefor many years because they are trustworthy and reliable. Their prices are reasonable and always fair. The mechanics are highly processional and knowledgeable and I have always been happy with the service. David and Jason in the front office are cordial and friendly and make it easy to set up appointments. I wouldn't trust my car to anyone else. I highly recommend BC Auto if you value honesty and integrity in a business as well as professional service every time.

Excellent staff! Jason was very helpful and the mechanics did an amazingly quick job on installing…read morethe timing belt on my Honda. Highly recommend! These men are the BEST mechanics in Alvin!

Horrible service! My Jeep was running poorly so I dropped it by this shop a few hours later they…read morequoted me $2000 to replace some sensors I refused their services. I took it to a shop down the road that actually took the time to diagnose the problem it turns out my Jeep had a massive oil leak that they found easily. This is the second time I have taken it to Brock's and had to take it to another shop to actually repair a vehicle BUT NEVER

We have been taking our cars here for years. Great team! In 40+ years, I'd have to rate them at the…read moretop of car repair shops I've ever dealt with.