Alright so I am a mechanic and I shop here literally almost every day on the commercial side of the…read morethings and the customer service there is amazing with the dudes in the back Larry and Jr. They make going there looking for parts the highlight of my days, the delivery drivers are also great they all have a great personality but the new manager that runs things there his name is Roberto I believe? Is an actual pain in the ass to these folks. The dude likes to get disrespectful pretty quickly when his "team" don't do shit asap or as he told me "the way I want things done" so in other words not the right way. Not only that but the workers there get shit DONE idgaf what he says lmfao I have seen many, many, many times on extreme busy days how Larry and Jr clear out the area full with customers while receiving calls for parts all at once. And whenever I end up with the manager on the phone asking him for parts I end up getting them wrong lmaooo. I was there when he talked to one of his drivers disrespectfully in front of me and other employees there and the issue isn't with the staff it's him. Other than that this Oreilys has ALWAYS been my "Go to" spot and the prices aren't too bad.

After many people told me to go to orielys because they will take my check engine light off no…read morecharge I called Sunday to see if they can do that and the guy on the phone Said yes. So Monday I decided to go but before I got in my car I called again and asked the same question and the gentleman said yes again and they weren't busy. I told him I'd be there in 10 mins. Well I arrived and all employees were just hanging out on their phone. So as I walked in I said oh good mom of you are busy to help me. And I asked who I just talked to on the phone about getting my check engine light off? no one admitted to it and the oldest guy standing there said oh we can't do that. Because they aren't reliable if anything was wrong. I told them I've scan my scan cat already I just need a smog test but first need that light off. No one helped me and I was denied they do that service. EVEN THOUGH I CAllED BEFORE ARRIVING AND SUNDAY. I don't know if that older man was the manger or what. But no wonder why the place had no costumers. I'm Going to try again tomorrow and see if the story changes

My new location for all my auto parts needs! Moved about a year ago and needed wipers. The lovely…read morelady behind the counter assisted me with kindness and professionalism. Elyssa (I apologize if I spelled it wrong) is my new go-to! She is an example of phenomenal customer service. And I think I need brakes soon, I'll be sure to ask for her for assistance with brake pads and such.

My first two batteries I bought here, the workers were great. On Thursday, June 5, I went back…read morebecause my battery was not working correctly. I asked the lady at the counter if she could check the battery. She seemed put out but did come out to check. She didn't know how to check it and said they could check it but I would have to wait 3 to 4 hours. There was another worker and no one else in the store. She was also very rude. She told me that I could go to another store and they could help me. I did and they were very helpful and cordial plus they replaced the battery, no questions asked. I will not do business with this store again.

My engine blew up on my 2014 Suburban, and knew I could not afford a new one, so I started looking…read moreup Junck yards, and found GLENDALE AUTO WRECKING at 6430 W. Orangewood Avenue, Glendale, Az. I spoke with a person by the name of Dando, which was very polite, once I paid for my engine, I'm told my mechanic would not get it till the following Monday, in which I was not happy about, cause when you pay $2,300.00 for something, you expect it right there and then, so I explained that I was an Independent Care Taker with one of my clients having Seizures and that I would need to file a complaint with corporate Office, unbeknown to me, they went ahead and pulled it, sent it to my mechanic on that Friday, so my vehicle sat all weekend till the following Monday when I called and spoke with a Raul that had knowledge of this situation, but neither Glendale Auto Wrecking or my mechanic gave me a call to let me know it was there. Ohhhh and by the way, because we had to walk to Walmart, my client had a dang seizure that caused him to get treatment there and taken to the hospital, lack of communication is there biggest down fall. After my conversation with Raul, he tells me, aren't you going to say thank you and your sorry! Ughhhhhhh! you all lacked communication, but nice guys.

I stopped by about 4 months ago they told me they had the part for a 2008 Chevy they gave me 2005…read moreChevy part and told me it's no different. I thought about giving them another try and I guess they don't let anyone back there no more, they were also rude about it. Needs better customer service.

Showed up at 5pm (not that they were closing) and asked them for a battery check and they said they…read moredon't do it there. I was then sent to another location (Indian School rd nearby). They apologized but at the time I didn't need one, I just wanted to make sure my car doesn't stall out at the parking lot. I wonder what would have happened had my battery actually crapped out at the parking lot. Would they have refused service and asked me to call my insurance too?! Since when did Auto Zone selectively provide service? Is it because I don't look like I'm from that area (I am from the East Valley, and not trying to go the extreme thinking this is related to my race). Am I missing something?

Great experience getting my battery switched today, did not expect the experience to be as fast as…read moreit did.

I purchased my battery around May of 2021 but I didn't keep the receipt nor was the purchase coming…read moreup in their system with any other phone numbers I had. Edmundo went above and beyond, had me bring in the battery regardless and looked it up and some how was able to locate the purchase. Found out my battery was still under warranty. It had a two year warranty, so it was an even swap and I had to spend no money. Thanks to Edmundo and the NAPA manager/team who were so helpful and patient. Awesome customer service extremely professional!

I stopped in here on 2/10/2020 at 12:23PM. There was a guy with a goatee and shaven head who said…read morehis name was Jessie. I was trying to return an unused part. He said I couldn't return it here because he said it was a different part. I said the exact same one is on your shelf right over there. He said I couldn't do returns there as it wasn't part of corporate chain. I think it was total false info. I'm not stopping here anymore.

Got a used steel rim and used tire from there,tire was mounted and balanced fast and not a bad…read moreprice I guess Keylen I guess the owner gave it to me for 100$

Best price in valley purchase my transmission for my 2011 Impala. Great guys will be back for…read moresure. Thanks!!! A5 Stars

website is trash cant search for anything! and its way…read moreharder over the phone jesus we are in 2026 and this website looking like 1999 style

Coming here was fast and easy to get parts I needed for my truck. They also sell parts for really…read moregood prices.

As I was getting ready to make a trip to Vegas I knew my wipers were in sad shape. Having gotten…read morestuck without wipers on a similar trip a couple of years ago I really didn't want a repeat so I was headed towards the nearest parts store when I saw the sign for this one which I should have remembered was here. I walked in and was greeted promptly. Right in the middle of the flour was a wiper display and I matched the one I had grabbed off my car to a middle of the price range pair. Not long before I got a turn at the cashier only to find out I had chosen a set that was on sale so I paid less than I was prepared to pay!

My son bought a wire kit for his amp. It didn't come with the power wire so I told him to get money…read moreback. When he went by himself they would not door. My wife had to go with him to get a refund. Not happy with this. I'm teaching him to do things for himself and Auto Zone it's helping.

This shop referred me out to a European car repair shop because Ramsey was not able to properly…read morediagnose my Volkswagen. They didn't even try they just referred me out. So I called triple A and had them tow it (less than 4 miles) to the new shop. Anyway, unbenounced to me, they told the new shop that I didn't pay for repairs done at their shop that they did on my car. If that was the case why did they give me my car back without payment and then refer me to this new shop? And even if i didn't, why would you tell the new shop? So they can overcharge me and get them a cut? I don't know. It's just weird and unprofessional.

2019 took my car to fix the ac and I am very pleased with their work. Great customer service and…read moregood price.