I had such a great experience at this AutoZone location thanks to Calvin and Fernando. From the moment I walked in, they were professional, knowledgeable, and genuinely willing to help. They took the time to answer my questions, pointed me toward exactly what I needed, and made sure I left with the right parts instead of trying to sell me things I didn't need which unfortunately usually happens. Calvin, the store manager, runs the store with professionalism and integrity. It's clear that he takes his job seriously and holds the team to a high standard. Some people may mistake being direct or following company policies for being unfriendly, but I see it as someone who is committed to doing things the right way. I would much rather have a manager who is honest, consistent, and treats every customer fairly than someone who bends the rules. That kind of leadership deserves respect. Fernando was also incredibly helpful, patient, and courteous throughout my visit. Together they made what could have been a stressful experience quick and easy. It's unfortunate that negative experiences sometimes receive more attention than positive ones, because employees like Calvin and Fernando truly deserve recognition for the hard work they put in every day. If you're looking for honest service, knowledgeable staff, and a team that genuinely cares about helping customers the right way. With that being said I highly recommend this AutoZone location! Keep up the great work you've definitely earned a loyal customer! Hope to see you guys soon! read more

manager named "Calvin" was being disrespectful to me I wouldn't come here again DONT SHOP HERE read more

Wonderful staff! Mia is a very good employee. Manager is also very polite and knowledgeable. I would go back to San Fernando store in the future. read more

This was the first time I had to change my windshield wipers on my newer car (I have previously learned from someone at this same location how to change them on my old car) and Kevin was super helpful to show me! The only negative when I came back in after trying myself to ask for help an employee said, "you don't know how to do it?" No that's why I'm asking for help...but besides that I always appreciate this location! read more

The staff helped me make the right decision. If you can, buy the part and do it yourself. If you're not sure it's worth going to the professionals. AutoZone saved me so much money read more

Amazing service from Noel. He was very courteous and very respectful and identifying my concerns as a customer and effectively providing me with a solution to the problem that I had coming into the door.. give this man a raise read more

Whoa didn't realize I already gave this location a glowing review. Thank you Jackson for helping me with my windshield wipers!l today!

I would give lower than one star if I could their general manager, Calvin P. Was rude unprofessional and you should not go to the store. I bought a lug wrench. That was the wrong size when I brought it back the same day he says there was no returns on tools, even though it's unused and it's not posted anywhere in the store that I could not return it. He tried to tell me that it was scratched, but it clearly was a brand new condition. I asked to speak to customer service or to the corporate office, and he refused to provide me any information. BUYER BEWARE. read more

Needed a filter tool removal for a 2023 Tacoma had it right on the rack absolutely save me on a Sunday. Great service. Great prices even brought my oil over later that day and they dumped it for me. Couldn't be any happier great people. read more

This Auto Zone location has good employees that are helpful and friendly . Not what I can say for the other locations. The other stores have rude employees that are disturbed to help you. This is not the service that you want to get when you are having car troubles. read more

They had the engine filter I needed. I was able to buy it using real cash money. Now I can replace my old filter. Thanks AutoZone.

Terrible customer service. 4 people working behind the register, and 2 of them just chit chatting and ignoring the 6 plus people in line

I called this AutoZone and for a particular part. When I drive there in person all of a sudden the part isn't there anymore. happened several times already or they don't have a particular part. I go with my partner who is Hispanic and all of a sudden they do have the part of encourages this type of discrimination of white people. I'm getting tired of it! read more

This specific location gives excellent customer service from staff who are genuinely caring to get you back on the road! Shout out to Mr Jackson who answered all my questions! read more

Went in to get to get a new lightbulb for my headlight, and got great customer service and help with the staff there - like Alexis and Rodrigo. Thank you Rodrigo for helping us with putting the headlight in, this is a store we definitely like to continue to come back to. read more

Was looking for a part and was told where I could find it. But they didn't have the specific part I wanted. When I asked them if they could check if a nearby store had them the response was "I don't know the bar code or the name of the product" It's your store you work here and you can't figure it out ? Finally a woman - the 3 guys working here were useless - came over and checked it out. read more

The store was understocked. The manager was about as rude as a human being can get! i bought a $10 dollar convex mirror for my ca, and the clerk gave me the wrong receipt on 10/06/2025. The mirrors were too big for my vehicle's mirrors. Instead of recognizing that the clerk had given me the wrong receipt. it was for batteries and it just happened to be the same price as the mirrors. The manager refused to have a civil conversation with me. Instead of trying to solve the problem, the manager threw attitude and literally said, "Not my problem ". Then he said I'm too busy for this and he started helping, and I use that word loosely. I walked out! Some of the worst staff and people I have ever seen. AVOID THIS LOCATION AT ALL COSTS! read more

it's currently 8:50 AM and I rode my bicycle to AutoZone to return and steering wheel lock protector which cost me $72 because Alex with a C was at the cash register. His tone wasn't very unracism like , he accuse me of opening the product in which I told him I just brought it on July 31st 2025. in which I politely told him that I had to see if it worked for the car so of course I had to use it, he then said I needed to go back to the original store I bought it from.. I'll just read policy on return items brb. read more

Victor C helped me install my windshield wipers and threw away the trash. He was professional and kind! I will keep coming back here for all my car needs and ask for Victor! read more

Needed a new engine filter and this Autozone had it in stock. Excellent customer service - David was the best! Thanks for your help, will definitely return! read more

I bought some snow chains and didn't use them because the car I rented was AWD, I later come in to return them becuase i didnt use them.They were still unopen but i lost my receipt, thinking i could use my phone number to get my refund they tell me "no I can't" becuase they cant look me up by my number...."they can only see my insurances i bought in the past but not my receipt. they told me "there was nothing they can do"....... I called AUTOZONE service call center to get help and they sent my receipt to my email right away.... STAY CLEAR OF THIS STORE 5852 Santa Monica BLVD Los Angeles CA 90038 read more

I used to come here prior to this year and had bad experiences, but I came recently and was greeted by the new manager, Calvin, who is a great guy. Helped me out with my car and got it fixed, saved me a lot of money! I am now going to come back to THIS auto zone only!! read more

Stopped by business today and purchased a pair of Signal turn bulbs for my car. Jackson was the kindest professional who helped me with my purchase. He also replaced the bulb for me. I'm so grateful, and impressed by their efficiency and professional customer service at this store. Price was affordable and on par, if not better than most competitors. It's a 18 min drive to this location, but I will make the run a hundred times over. Thanks so much, your happiest customer. read more

Valerie K. helped me yesterday, and wow, she is knowledgable! She was super helpful! She tested my battery and ran a diagnostic to see which codes came up. Thank you to Valerie for the thorough information, and providing ideas for how to proceed with my check engine light! read more

Manager was late. They seemed to not have any gas caps. I wasn't very fond of the men working here especially the am manager. When you're late for work being sarcastic with the buyer might not be in your favor. The other too gentlemen seemed "too smart" to help people. I overheard one saying he did not want to help me. You can tell they're miserable. read more

Was assisted by Walter during my purchase for windshield wipers. Walter was very helpful in letting me know the correct ones to buy and offered with assistance on the installation! Very grateful for the patience and time he took to help me out. read more

Jackson is the best! I went there to test my battery/ alternator and ended up going back because he could replace my battery while I waited! I bought a new battery with a 2 year warranty. mine was at zero %, it was old), and he switched it out in about 5 minutes and I was on my way. Saved me SO much time and struggle trying to do it myself. Thank you so much! He deserves a raise. read more

One day I came here with an urgent request, and they were helpful and accommodating. it's a long story, but I was unable to leave my car or to turn it off, due to a fear that it would not start again. They were able to come outside and help me. I will always appreciate it. read more

I've frequented this AutoZone over the past decade and have received consistent professional help from their staff. I've purchased everything from timing belts, serpentine belts, synthetic oil, power steering fluid, seat covers, windshield wipers, cleaning solutions and headlight bulbs. Besides the fact that there is a ton of free parking, which we all know is elusive in Los Angeles. There's also the fact the stores easily excessive bull directly off of Santa Monica, the staff is always very helpful and professional. They will even go as far as to bring the equipment outside and run diagnostics on your vehicle to help you to assess what needs to be fixed. Out of all the AutoZone's I have been to in the city of Los Angeles, this one ranks the best. Between quality of product and customer service, they are stellar. read more

AutoZone makes an effort to be cheery and helpful. That's all it takes. I was with their competitor and when the bottom fell out of customer service nothing was resolved. I have happily been with AZ ever since. read more

Pretty annoyed. I came here for some oil to do my oil change and these guys are no help. I've been standing her for about 15 minutes and everyone is busy doing something else(not customers ). Some guy is here counting coins, we decided to ask him for help and he was like you can find it on your car. Like really?! I'm here asking you. I'm so upset at the service . Autozone get better helping employees or get more employees. Your service is the slowest EVER. read more

AutoZone - Guy counting quarters instead of helping - Auto Parts & Supplies Near Me - Los Angeles, California

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Eric was an outstanding help and when he did all he could there specialist I like to call him( Josh ) came out and gave me a little of his knowledge got me the right parts I didn't know I needed and got me on my way I know there always busy and they didnt have to go above and beyond to help me but they saw I was frustrated and took the time to properly explain it to me in a way I'd understand thank you Autozone and there employees always amazing! read more

I am SO beyond grateful to the store manager at this location, Erin (Erendira), who went above and beyond to help me this evening. I went to the AutoZone on Highland and the store associate there told me that AutoZone does not replace batteries because "they're not mechanics." This shocked me as I am positive that AutoZone installed my last battery for me. He said no one in the store would be able to help me, even though my desperation was clear since my car literally wasn't running anymore without a jump start, and it was too late in the evening to drive to a mechanic to get it installed. I called this AutoZone on Santa Monica instead, and Erin asked me to come on over to see if they can help, even though they were short staffed. As soon as I arrived, Erin was ready for me and my situation. She helped me pick out the best battery for my car, and after taking care of the customers in the store, came out and helped me install my battery. She did so quickly and efficiently, and had me back on the road within minutes, all with a pleasant and kind attitude and demeanor. The experience with Erin versus the store on Highland was vastly different, and I am SO grateful to Erin for taking the time to help, despite having a busy store, and for not leaving me stranded. I live closer to the Highland location, but this will be my new location going forward because you can't beat great customer service like Erin's. Erendira, you're a lifesaver! read more

Charles thank you for your great work ethic. You helped my car come back to life and you made sure to double check everything. You didn't rush and showed you cared. Your eye for detail, really makes a difference. Hey everyone, he gets a raise and bonus! Thanks again for your wonderful customer service and you will be a great corporate manager! Sending safety and safe roads for you as well. Thank you for helping us all in LA ! read more

The best customer service! They let me check the parts if it's fits to my car before I'm buying it. I spent 1 hour of there time without finding the right part. The service was smiles includes! Everyone was smiling and kind even though I didn't bought anything. 5 star definitely!!!! Thank you guys! read more

I don't know much about cars, I stopped by for help and that is just what I received from Misty and Brian. They were so professional and knowledgeable. I got just what my car needed. I highly recommend this location. read more

Usually I have no problem coming to this Auto Zone just because they have everything you would need for you vehicle and 99% of the time the employees are nice. Well... this is that 1%. I went in on March 1st to buy a radiator cap for my mother's car. I found was I was looking for but one of the cashiers her name was Isabel T. She was extremely rude and looked as if she was annoyed with me. She was just rude and very arrogant. If you need parts for your vehicle, I don't recommend coming here. Go to another location or at least try to avoid seeking help from Isabel. read more

These guys went over and above from my point of view. They helped me with my product needs as well as shared their experience related to my issue. The information they gave me was correct and saved me a bunch of money in the long run. Thanks guys! read more

Don't trust AUTO ZONE brake warranty. It's a scam. I had an issue couple of years ago and the same issue happened again. I always buy front and back break at the same time. I bought mine from the manager of the store MARIA which is no longer there. So no witness but i even remember her name. Don't and back were under warranty. Because the same brand. But when i went the could only see the front brakes on their computer so they asked me to buy and pay full price again!!!! IT'S A SCAM. Their receipt says to not keep the receipt. That the warranty is on their computer. But it's not!!! Even the sales guy told me that it happens. So to call the corporate. I did. No answer. No fix read more

Best customer service , Thank you Jackson for helping me out with the windshield wiper !!!