Best customer service , Thank you Jackson for helping me out with the windshield wiper !!!

I went in to find a hose for my 1996 Ford Taurus. It was needed in oder to pass a smog inspection. I parked in front and went inside and saw an employee named Misty. She came out and looked at the hose and went in to find it. She showed me how it was the connection tube to the hose. She found that and it was a lot less expensive and the car passed smog. Misty was excellent and went over and beyond my expectations. Isabel was also very helpful in finding the connection tube. Great Job Ladies. read more

I came in to look for some headlight bulbs and Michael was such a huge help !!! I was not too sure what to purchase or did not know exactly what I needed. Michael made the process easy and gave exceptional customer service :) I will definitely be coming back ! read more

I have been Coming here for years and today I came and asked them to help me install something that they have been installing for the last 7 years but today they said now because they weren't certified to do it yet when I walked outside there's 3 guys at work here working on other people's cars that work here. Funny how that works. Lost my business and I will go to Pep Boys from now on. Guess It depends on what you're wearing as to whether or not they will help you usually I am dressed up today I am in my gym clothes horrible customer service read more

I was so stressed out that my engine light came on... I knew I had to take it to my mechanic tomorrow... I remember seeing people getting their car scanned there.. I called to set and appointment and to my surprise it was free and told me what was wrong with my car.. It needs a small repair but it help my stress... Thank you Autozone.. Also thank you to the lady that helped me and explained how to scan my car and get the result.. Thank you read more

Charles legit coming to my rescue by changing my blades in a storm. Thank You SO much!!!! read more

AutoZone - Auto Parts & Supplies Near Me - Los Angeles, California

Small store, not much merchandise, hard to park. Long lines - not enough help. I stood in front of one employee ti ask if they carried a window squeegee. He looked at me then turned around and walked away. I'll buy one on Amazon. No parking issues and it gets delivered to my door. read more

Talk about above and beyond! My car had been giving me some issues since a local 10minute oil place forgot to put in a filter during a routine oil change- which caused my engine to burn and they put in a "new one" but it made all sorts of things go wrong. Eduardo checked my car and checked my oil which was EMPTY. I'm talking DRY! NOTHING no oil he added it for me and told me what the computer said was wrong w my car. He explained to me my options but wasn't in my face pushy. He was very polite and sooooo helpful. I'm so grateful for his help. read more

AutoZone - Reciept of purchase - Auto Parts & Supplies Near Me - Los Angeles, California

This Location has mechanics that hang out in the front looking for work. The Auto Zone employees, especially the old man with long white hair, will hustle you into paying the mechanics outside to help you with anything, while the auto zone employees do nothing. The whole thing is a hustle. FYI read more

AutoZone is store where you can get the essential parts for your vehicle for maintenance and repairs. Generally, most company parts offer a life time warranty on them, which is awesome! However, their parts at times are not the best quality, but they will suffice. I shop at Auto Zone mostly for their oil specials and occasional parts for the other vehicles we own. You cannot beat $15-30 oil specials and a few minutes of your time to change your own oil. I am a huge DIY'r and love working on cars, so this place is a gem. Staff: Most employees are helpful, but never come close to closing as their friendliness dies towards the end. I've had to rush over while working knee deep in a project to be turned away 5-10 minutes before closing, "computers are closed already." Yet they can still ring in people and answer the phone? I understand you hate those last minute customers when you are trying to close shop, but if it's not important I wouldn't have gone! Parking: Typically never an issue. Overall: Parts are typically in stock for most vehicles and on few occasions they do not have the part, but another store up the block does. Store is clean for the type of business and have good sales if you know what you are looking for. Remember to use or sign up for a Autozone card and build up points for free credit! read more

AutoZone - Isle 1 - Auto Parts & Supplies Near Me - Los Angeles, California

Ugh I hate car problems so glad autozone exist lol , I wish I remembered the name of the guy who helped me, I feel like he went above and beyond to help me. I was in need of a new battery , I was around this area so I decided to stop by. Before selling me a Battery the guy did a test to make sure I need it a new one . By seeing the battery and the test he said I did need a new one. My old battery was so old and had something around he took his time to clean it and installed the new one. It took him a while because it was so dirty. He recommended to put something around it so I won't have that problem again . The service was fast , I will definitely come back to this autozone read more

Eduardo was awesome and super helpful with testing and replacing my battery. He also offered advice on a relay . Thanks

Saul was of great help, clean store and great customer service. Help me replace a fuse in my car.

First off I want to say is this is the best customer service I have had at any autozone!! Well I came in today because my headlight bulb was busted and couldn't figure out why because it's only been 5 months. So Charlie C. Took his time and told me what could be wrong and proceed to help me with everything. He help me change the bulbs and also gave me some priceless advice on just life in general. I mean that's how cool he is and just a great customer service rep!! Than you again Charlie C for the help and that book you told me about. I ordered it on amazon. Thanks man!! read more

Erendira was so so helpful. We weren't sure what kind of battery my Mini Cooper key needed and instead of selling me the wrong battery she said the best option would be to go to the dealership and have them do it so I don't destroy the key by taking it apart and then possibly putting in the wrong battery. Great customer service and I appreciate her not just trying to sell me something but instead giving me the best and most beneficial advice. Thank you Erendira! read more

Many thanks to Isabel and her team for liaising with a local mechanic to push my stalled out van into the parking lot and help me with my battery and other issues. She is very knowledgable, patient, and kind. Thank you again for going above and beyond! read more

I want to give a huge shout out to Maria, the store manager for providing me top notch customer service! She was friendly and very efficient in changing my car battery! What a true leader you are Maria! She could have delegated the job but she's not afraid to get her hands dirty! read more

Very unprofessional girl, disrespectful and lazy. My husband asked for assist in finding black ice air freshener. Without checking or thinking she blurred out "we don't have it" did not even give it a second to check. Train your employees before you give them positions they don't qualify for read more

AutoZone - Auto Parts & Supplies Near Me - Los Angeles, California

Hours of operations day 7:30 on every app and they have different hours on their door no updates on apps really I have a tight schedule hoping to get a filter and oil at 7:30 but store doesn't open till 8 read more

I've had to jump-start my car like 4 times this month--so I thought I should go to an autoshop to get the low-down. The really nice guy who at Autozone on Santa Monica Blvd (on my way home from work) tested my battery, said it was low--then brought it inside,and charged it for FREE. After he charged it, he re-tested it and the battery held the charge. He put it back in my car and told me I didn't have to buy a new battery. He could have easily pulled one over on me and told me I needed to buy one. Thank you Autozone...I have new love for you. read more

Everybody working tonight showed really excellent customer service, genuinely above and beyond.

Stopped in today at 7pm and had my battery tested.. it was low. I wanted to buy a new one and have the old one replaced.. the. Guy said he had no one to do the replacement and to go to pep boys they offer the same service.. why would you ever tell a customer to go to a competing company.. just awful! read more

Be warned. I bought a new battery three years ago. I was only given a two year warranty. My battery is now three years old and dead. Autozone does not prorate battery's out of warranty. I was told I have to spend another $130 to buy another battery. I have never bought a battery that could not be prorated. read more

They always put there best foot forward. They did what they could to help.they really tried to help

Called ahead just now for basic product to make sure they had it before I went out of my way to come visit store. Guy said, as if I were putting him out, "I don't know, you can come look yourself, electrical stuff is in aisle 3." read more

This is the best service I ever had in AutoZone. Specially looking for "Saul"! He is the most kind and fast Thx Saul!! read more

I've visited this place twice, and was HUGELY surprised both times. First time, I desperately needed a new battery and quick. An Employee, Maria, hopped to it as if I needed an organ. She checked to see what I needed, then asked me to pop my hood. I couldn''t believe she was about to do this for me. I realize that employees don't necessarily have to. Anyway, she literally spent 30 minutes chisling away rust and corrosion, then actually STRIPPED the wires to my old metal connections can fit correctly. This was a wonderful treat, and I am just very pleased with this location. My second visit tonight was with Jose, who was extremely helpful and took time out to explain the do's and dont's of changing my headlight. Not once was I made to feel stupid, even though I know this is a simple task. I am very grateful to Maria, Jose, and this location in general. BIG recommend! Thank you. C read more

Let's talk about how great customer service this place was for me!! I was very overwhelmed coming to an auto shop as I know nothing about cars, and what parts I need. I came here for some some new windshield wipers and a reverse back light for my girlfriend car. We knew absolutely NOTHING of which parts to get, however, Daniel was super helpful with both the reverse light + the windshield wipes. The reverse lights we bought were the perfect match, however, we ran into some trouble with my windshield wipers (my cars fault it's jinxed) but we came back the following day and Daniel helped us get the right ones and installed them for me!!!! He was super kind, and did not make me feel stupid for being a typical girl of not knowing anything about her car. read more

I love Valvoline for oil changes but they want to rip me off everytime I need an air filter cleaner so I take my cars to AutoZone and pay a quarter of the price and the employees here install it for free! They have a great rewards program too. I recently for a $20 reward from them. They also install wind shield wiper you buy from them too. Sweet deal! read more

The best place to get auto supplies,,, service is THE BEST in Los Angeles. Marc was super helpful and knowledgeable! Not only did he save me money on a headlight he took the time to place it in! read more

The store was clean, very well stocked, and I got excellent service. Will definitely go again. I've been working on a beater car, bringing it back to life with a bunch of obscure problems since the previous owner did a bunch of Jerry-rig fixes. Ultimately I was helped by Kyle, who was knowledgeable and very willing to help and he laid out my options of what to do since auto zone didnt have the part for my obscure fix, he wrote all my options explaining each one. I was very satisfied, will definitely go again. read more

I came in not knowing what I needed and someone offered to help me immediately. Super kind and not even a little condescending when I didn't know what to get. Will definitely come back! read more

I had a bad car battery and this store had me in and out in 20 min!! Nick was awesome!! Thx auto Zone!!!

Very quick and helpful! The store was clean and plenty of employees working to where I was greeted and had my problem sorted in thirty seconds. read more

this is a good zone. way better than twilight zone which is kinda freaky if you ask me. as far as different zones are concerned this one contains the most automotive supplies and even parts so it the vehicle department this one wins. i dont know about too many more zones, to be truthful. the assistant manager eric is seeing my ex wife cyntheah and lets me know how that's going on a reg base while im scoping spark plugs read more

As it's been raining here in LA, I came in a few days ago to replace my windshield wipers. Parking is rough at this location, but the staff was great. After waiting a few minutes, the girl behind the register helped me look up what blades I needed based on the make and model of my car. She helped recommend an affordable option, and even came out to my car to install the blades for me when I asked how to put them on! If you can find parking (again, the lot is tiny and hard to find a spot), this is the location to go to. In and out in 15 minutes and very helpful, kind staff! read more

Worst autozone I've been to. Young female clerk told me to wait so she can check the size of my windshield wiper while I was in line. She told me to come to the desk so I lost my place in line and by the time my place in line was being helped she did nothing. So I waited there 30min and lost my place in line and she still didn't help me so I left. LOSERS ALL of the employees are unprofessional. Why would they tell me to wait in front of the counter when I should of just waited in line??? read more

Good customer service! i went to the store last Saturday coz i needed a battery for my remote control and the guy ( i think he's the asst mgr) was very helpful. he even changed the battery for me . thank you read more

Honestly, I don't like owning a car. Aside from the stupidly expensive price tag on locomotive freedom, most cars turn into pumpkins at midnight........exactly when you need them the most. This, of course, begs the question: "Why do we depend on fallible death traps to get us from point A to point B?" The easy--pun intended--answer is that it's convenient. When they break, though, it's terribly inconvenient, perhaps moreso than waiting for the bus. I guess I have been mistakenly trusting my car to get me where I need to go for far too long. But, anyway, onto to Auto Zone.............it's big, it's hulking, it's a store full of auto parts. It's the kind of place you go when you need to, not for enjoyment. It is brightly lit with overhead fluorescents that make everyone look old, not to mention pretty terrible. Soooooo.......NOTHING doing for ambiance. In this type of business, I am willing to let ambiance slide for customer service, Buuuuuuuuuuuuut............. I can' t remember experiencing worse customer service or encountering a more tactless idiot in all my travels. I believe in giving people the benefit of the doubt and in forgiveness, but when I'm mistreated, or treated well, I'm going to shout about it. Damn Auto Zone to the fiery pits of hell or to the outer recesses of space! Now that I'm done venting, here's the rub............. When the keyless entry on 1 of my 2 VW keys mysteriously stopped working, I thought it was likely a battery issue. Banking on the friendly help of the people at Auto Zone, which I have visited in other states and been impressed with in the past, I cruised into the Santa Monica location after work. At first, the gentlemen at the counter was helpful. He looked up the correct battery and disassembled my key. What I thought might be an easy fix turned into $$$$$$$. The guy used the wrong battery size in my key and irreparably damaged its internal workings. And, if that weren't enough, he attempted to cover up his mistake. New Beetles require CR-1620 batteries, and the guy was attempting to use a slightly larger size. Common sense=not putting square pegs in round holes. I only realized this when I saw him struggling--with his back turned--to insert the batteries into a slot that was obviously too small. Now I have to pay about 100 bucks for a new backup key and 105 dollars to have it reprogrammed at a dealership. "I want to talk to your manager...NOW!" "I am the manager, sir." His polite use of the word sir in this context sent a sick rage through all of my digits, and I had to reach inside myself for the barely existent motivation not to leap over the counter. I am writing a letter to Auto Zone corporate headquarters and, I figure, might as well buy $205 worth of paintballs to pelt this motherfuckin' store to high heaven. AVOID THIS JOINT AT ALL COSTS! Oh, and they still charged me $8.25 for a 2 pack of the wrong batteries. read more

This is the second time or been to this location and I will always come back. I'm not very car savvy and so when my car brake lights went out... Both times I didn't know what to do. But the wonderful young men and women they have working here have helped me both times. Today Jonathan just helped me despite the rain and was friendly making small talk the who time. They should definitely keep Jonathan around! Thanks Autozone peeps! You guys always have my back without making me feel dumb! read more