Matt at this store is phenomenal. He goes above and beyond to make sure that the part you are…read morelooking for is actually in stock at the store and the prices for my items were cheaper here than AutoZone.

Manager has a poor attitude and was watching employees deal with a very long line but didn't hop on…read morea register. Someone ought to give him a customer service lesson. The employee that was doing all the work (Greg) was great though! Felt bad for him.

Stopped in to grab some windshield wipers, and Jeff was quick to verify that I got the correct…read moresize. He even offered to change them out since the rain was already coming down. That's great service. Their prices are a little higher than other parts stores, but they showed great customer service for sure!

I've got nothing but good things to say about this location and compared to the other 2 auto parts…read morestore close by its not even close. Brandi has been their the last few times I've visited is knowledgeable,friendly and has always given me service with a smile, she seems genuinely happy which makes it a pleasure to come back. After purchasing a battery I received 20 dollars in speed perks their reward program which allows you to use 10 bucks when making purchases of 10 bucks or more I needed a rear wiper blade on the car today which cost me 12.75 so I paid 2.96 with tax out the door. Not bad in fact I have 10 bucks left so I'm ordering some air fresheners shortly and its going to run me about the same. I've been to all the auto parts stores in this area many times but as long as the service here stays the same I will continue to come back. It's not often you get this kind of service from the counter in this industry

Needed a broken windshield wiper replaced right before close that I couldn't get off. Another…read moreassociate tried to help but wasn't successful. However JESSIE helped me out right away and made sure I was taken care of.

I called to make sure they had a Cabin filter and Engine Air Filter in stock. The Gentleman said,…read morehe did and would have it ready. However, when I got there. I walked in, there was a bit of a wait. While, I was waiting someone else asked me, if I needed help. That was nice. One of my parts were not in stock. He looked all over for the item, even asked for help. It was finally found. The price he quoted was incorrect but he adjusted it to the correct price. He apologized for not having it ready. He said, he got busy. I totally understand. Well, I got what I wanted for Fifteen dollars less than the dealership price. I had to wait a little bit but it was well worth the investment. Praise the Lord!

These guys are THE BEST! I'm a single girl so I have questions and they are patient, always going…read morethe extra step to see that I am taken care of. I pass several auto parts store to get to the Hurst location, and it's always the right call. Very highly recommend this store and these people.

Advance Auto Hurst-…read more Trish with and her team, are absolutely fantastic! The younger gentleman named Jerett took great care of our situation, left us feeling well cared for and wanting to i come back again soon. All too often these days, trust in the auto industry is hard to find. We will be coming to Advance Auto Parts, specifically in Hurst, for any and all of our vehicles needs going forward. Even though it was only a better replacement, the team here made us feel like we were the most important clients, and performed the work expeditiously as if we were spending thousands!$!$ Thank You , Again For Your Candor And Friendly Service! Evan/Nick/Bre!

Took my 2018 Toyota in 12 days ago because my lift gate would not open. Joel/Will told me the…read morestruts had gone out. Asked me to leave my car and it would be ready in two days. Friday afternoon called as I hadn't heard a word.Will told me they had the wrong struts, had to order them from KY and it would be five days. Tried to contact Joel/Will to have the drink holder in the middle row replaced, I mean why not, they were going to have the car for another week. Never got a call back. Another week goes by, no communication. Communication is NOT Pat Lobb Service's strong suit, neither is customer service. Called Wednesday to find out when my car was going to be done. I use the tollways for work and when the girl gave me the loaner she said that any tolls would be billed back to my car, not that there was a built in toll tag. Left a message for Joel/Will to please call me so I knew how long to move my toll tag to the loaner; still waiting on that call. Called 10 days after dropping it off and couldn't get a hold of Joel/Will, asked to talk to service manager, David. Said he'd check into what was going on and get back with me; that was Friday morning, not a peep. Did I mention communication is NOT their strong suit? They finally called me Saturday morning at 10:45 to tell me my car was done. Here's a funny story about communication. When I Googled Pat Lobb to call them I dialed the first number that populated, asked to speak to Bill and got VM; no surprise there. As I hung up I thought Freeman Toyota, that's not who I wanted. Guess what? Less than 60 minutes after I left that message, Bill from FREEMAN TOYOTA called me back. He was concerned that they had allowed something to fall through the crack. I apologized, explained my error and we parted ways. I was so impressed with Bill and Freeman Toyota I called to speak with the manager, Dusty. Guess what? Dusty called me back. Pat Lobb - 0 / Freeman - 2. The morale of the story: Pat Lobb will not ever win back my business because they do not understand customer service and communication. I will make the long trek to Freeman Toyota because they understand what GREAT customer service means!

I had to get a recall done on my vehicle at the dealership and it was honestly kinda a nightmare…read more Firstly, let me emphasize, my technician/consultant/whatever their title is, Gustavo, was very friendly and helpful, and easy to work with. His actions are the reason it's 3 stars and not 1. The biggest issue was the wait time. It was supposed to take around 3 hours, it took 5 and a half. Unfortunately they lost my phone number and had to communicate to me through my husband as the middle man while he was at work, so I knew little to nothing when I wasn't physically there. They upsold me on a tire rotation and balancing, and a week later I had to replace 2 tires because we found a huge bulge of them and nobody had exact tires to replace just one with, so after spending nearly $300 on tire care there alone, we had to spend another $300 (and more to come due to the replacements being crap but that has nothing to do with the dealership). I would recommend any business that makes their customer wait almost 2x the estimated wait time for their service to at least offer a discount on the present service, a complimentary future service, or something. I won't be coming back to any toyota dealership if I can help it at this rate. TLDR: The people are friendly, prepare to pay out the nose, wait an insane amount of time, and say no to upsells. Do what you need and get out.

Purchased a 2022 Lexus RX350 from Autobahn Land Rover Fort Worth, and the experience was top-tier…read more I found the car online, handled the initial details over text, and when I arrived, the vehicle was detailed and waiting for me. My salesman, Nick Bleacher, was exceptional--professional, clear, and extremely easy to work with. The best part? I was out the door in less than 90 minutes. Huge thanks to Nick and the Autobahn team for respecting my time and delivering a seamless transaction. Highly recommend!

I don't recommend this dealership or Land Rover vehicles. We have had so many issues since buying…read moreour 2024 Land Rover Defender. Nothing has ever been able to be fixed and I am now stranded in a parking lot with a very expensive vehicle that won't start. This is not the first time this has happened and I'm sure it won't be the last. The dealership offers no solution and won't buy back their lemon!

I can't say enough about Sewell Cadillac of Grapevine. We purchased our first vehicle in 2020 from…read morethem, and we're on car #3. Elizabeth Godyn is our sales lady, she's great, to the point, direct, & easy to deal with. And she makes buying a vehicle worth your time. Their service department is great, they have really taken very good care of us when our car was in the shop for an oil change or miner repairs. SHOUT OUT TO SEWELL CADILLAC GRAPEVINE !!!!!!! Thanks bunches, Shelby & Dee Dee Tovar

We had an A++++ experience at Sewell Cadillac of Grapevine! Chris Jansch was absolutely amazing--he…read morewent above and beyond to help us, answer our questions, and make sure we left with the vehicle we wanted. His customer service and dedication really stood out! The managers were also great about checking in with us throughout the process and making sure everything was going smoothly. Thank you, Chris, and the entire Sewell Cadillac of Grapevine team, for making this such a great experience! Highly recommend!

This visit was because my tpms was bad and causing my dashboard to flash constantly! I made the…read moreappointment on Saturday for first thing Monday (today) and when we arrived we were greeted promptly! I forgot to ask the name of the associate who helped us get checked in and paid up. He politely greeted all customers who entered and made sure everyone was addressed. It was so busy, customers kept walking in. I have no idea if they had appointments like I did. But there was an issue with a vehicle that caused one of the bays to be blocked for a long period of time. But the technicians found a way to work around it despite the setback! Good teamwork. My issue took just over an hour, unfortunately. It took the most time waiting for a space, but once they took my truck, they lifted it on a Jack and replaced the sensor quickly. All in all another good experience!

This is best kept secret in Fort Worth. Spencer, Jordan, and Connor are rockstars! I love going up…read morethere because the service is awesome and they do quality work. 10/10 and 100% recommend. Thanks y'all!