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    O'Reilly Auto Parts

    4.1 (12 reviews)
    Open 7:30 am - 10:00 pm
    Updated 1 month ago

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    2 years ago

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    2 years ago

    Great service, great customer support, and get straight to the point. They know what they're talking about

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    Review Highlights - O'Reilly Auto Parts

    I will not be back to Auto Zone.

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    American Auto Salvage

    American Auto Salvage

    1.8
    (5 reviews)

    Their website says they are open Saturday 8-12. They are NOT. Drove over an hour to get there to…read morefind they are closed. You can't get customer service when calling because they put you on hold and never come back to the call, or don't answer at all.

    Before purchasing the item I messaged the seller and asked if there was any damage. They told me…read morethere was not. When the item arrived the backup camera didn't work and there was damage to the paint in several places including a large chunk out of the paint. The seller sent me a return label but it required me to take it to a freight shipping facility. I talked to the freight shipping facility and found that I would need to package the item myself and that I would need an unusual-sized pallet because of the size and shape of the item. The Shipping facility gave me a few ideas of where to look for such a pallet but I could not acquire one. I asked the seller if they would do a partial refund towards a replacement camera and repairing the paint defects. The seller offered a $100 credit but this was not enough to cover the damage. On Jun 16 I sent the seller a message: "When I get the pallet put together and packed to ship I will reach back out to you for a new shipping label. It may be a week or two as I am heading out of town. Thanks." On June 17 the seller responded: "Please let me know and I will write the ship team again for the label." After I got back from my trip I built a custom pallet and was ready to send back the item. On June 24 I messaged the seller: "I am ready to ship. Will you please send me the new label." (Notice this is only 8 days after my last message) I never heard back from the seller so I called their business. The person who deals with their eBay business "Jeff" told me that his operations manager "Jerry Shaw" was being difficult and refused to provide a return label even though we had been working together in good faith to get the item returned. Jerry Shaw continues to refuse the return hiding behind eBays 60-day return policy despite the fact that his company misrepresented the condition of the item.

    Premier Truck Group of Fort Worth

    Premier Truck Group of Fort Worth

    2.1
    (14 reviews)

    Brought An Truck From Blaine Glass In Oct Of 2025 Had Some Issues But The Truck Came From Another…read moreLocation Nothing The Salesman Could Have For Known About. It Was Not An Warranty Issue But The Dealership Stepped Up And Covered The Repairs Have Had No Issue For The Last 50,000 Miles

    I brought my 2019 Thor Palazzo motorhome to this shop because the chassis A/C was blowing cool, but…read morenot cold. After spending $6,044, I picked up my coach only to discover the A/C performed no better than when I dropped it off. When I contacted the shop, I expected them to stand behind their work. Instead, I was told I would need to pay for additional diagnosis and repairs before they would continue working on the same problem. As a customer, it's difficult to accept spending more than $6,000 and leaving with the exact same issue that prompted the visit. To make matters worse, I provided my third-party warranty information when I first dropped off the coach. Despite having that information from the beginning, the service advisor did not contact the warranty company until just a couple of days before I picked it up. Because of that delay, I was required to pay the entire $6,044 bill out of pocket to take possession of my RV. Now, instead of the warranty company paying the shop directly, I'm being forced to navigate a reimbursement process and submit additional documentation just to recover approximately $2,800 of an otherwise covered repair. That entire situation could have been avoided had the warranty claim been handled promptly. I understand that diagnosing complex mechanical problems can be challenging, and I don't expect every repair to be straightforward. What I do expect is clear communication, proper management of the warranty process, and accountability when a repair costing more than $6,000 fails to resolve the original complaint. Based on my experience, I cannot recommend this shop. I spent thousands of dollars, my original problem remains unresolved, and I was left to deal with the financial and administrative consequences of a process that should have been handled much differently.

    O'Reilly Auto Parts - autopartssupplies - Updated August 2026

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