Customer service is not what it used to be. However, it is refreshing to see someone that listens to his customers. Thank you for going above and beyond for your help with my battery issue on 12/30/25. It meant a lot to me as my husband was not able to help and I was on my own. Keep up the good work George, I am most grateful. read more

Something isn't right at this AutoZone. Poorly managed and staff do not know what they are doing or talking about when selling auto parts/accessories - the entire premise of the store! I bought some lightbulb for $23, it turned out to be the wrong one, and had it swapped for the correct one. It didn't work- I went back last night and was told I was given a $100 bulb instead of the $23. I went back again today and the whole story changed on their end. No money back, no apology on the kid's end who potentially fixed a light that had not gone out, nothing. I'm not entirely sure what went wrong in this situation, but I can say for sure that this business is entirely mismanaged, not on the same page, and does not take responsibility for their actions. I would avoid this place at all costs- you'll end up with more questions and trouble than you came in with. read more

Went to this store on 9-30-24, needing some lug nuts to replace the ones I had on a vehicle (long story about that but it doesn't matter). So was speaking with a guy at the register as he looked up my vehicle info. I also brought one off the vehicle to compare. We looked at several and none seemed to be exactly the same as the one I had, which is stock. He told me if they don't fit I can return them. Then he showed me some "aftermarket" ones in plastic packaging on a rack. One there looked very much like what I had with me off the vehicle but I couldn't be certain looking at it in the package. He again told me I could return it if it wasn't right. So I suggested I'd pay for it, then we could open it there and if it looked like it wouldn't fit he could refund me without having to make another trip. As I was carefully cutting the package open another guy (manager -50s to 60 y.o., 5'5" or so, grey hair... didn't get name and he later refused to tell me) showed up and said "Now that they are open you can't get a refund". I told him I was told I could, and he said no and walked out of the store. I went out to see if we could resolve this but he insisted he would not refund me. I told him he needs to train his employees and told him I'd leave a bad review on Yelp and he said "go ahead". Then I told him I'd also call his regional office and he ignored me walking back inside refusing to give me his name. So, it's a matter of principle and I called the regional office. Nice lady there understood, said I certainly could return them and "it happens all the time things like that returned open". She said she would talk to him. I returned them and finally got my refund, but what a stupid situation and lack of customer service. I had earlier ordered a complete set from a seller on Ebay which also didn't fit. I contacted the seller who refunded me immediately and said "no need to return the items". That is real customer service. read more

Sunday night at 8:10 I realized I had a headlight out on my Subaru. To my surprise they were open!! I walked in & was promptly greeted by Thomas who politely asked me what I needed. He came out to the car, took the old bulb out went inside where I purchased a new one. He came back out & I was back on the road in 5 minutes!!! Superior service!! Thank You, Thomas, for your professional care! Paula read more

Just leaving your store. I needed new wiper blades. I didn't know the size or how to install them. The Manager waited on me. He was kind and helpful. He then went outside in the rain and installed them for me. If you're a senior or a single lady and you need help with something on your vehicle, this is the place to go. I rated this store with 5 stars. read more

Terrible customer service ! Visited store on Monday 2-6 Looking for a license tag holder for a trailer and a couple other things. No one attempted to help me find it or even asked if I needed help ! One rep was trailing after a woman with a low cut blouse , supposedly looking for something as they laughed and another black guy was on the phone telling his friend he " came to worK this morning trying to have a better attitude but it wasn't working ". Just kept talking on the phone while I stood there ! Finally left store without anybody even saying a word to me . Whoever owns this store better girevthe eNtirrw staff read more