We were on our way to Santa Rosa when the engine light came on. We stopped to ensure our gas cap was on tight but unfortunately that didn't do the trick. We drove straight to Auto Zone on Guerneville Road. My husband went into the store and came out with Dacian, the associate who had a diagnostic tool. He plugged it into something on the driver's side and after a bit, they walked back into the store for the report. It showed that our voltage was low so they recommended we replace the battery. Dacian and my husband returned with a battery tester and it was inconclusive but it was recommended that we replace the battery since it was the original one. The manager mentioned that we needed a coding/programming machine after our battery had been replaced (for our car), so we needed to go somewhere who had that machine. Auto Zone did not have one on the premises but they would be happy to sell us a battery. Their prices are competitive. We thank Dacian for his expertise and patience. He is definitely a car enthusiast who knows cars by the responses he had for us. We are so appreciative of the knowledgeable staff here and the honesty for telling us that we needed one additional step after the battery was installed. We were delighted to hear that the engine light wasn't a bigger problem. Thank you Auto Zone! Located kitty-corner from the Chevron station. read more

Autozone - Auto Parts & Supplies Near Me - Santa Rosa, California

So, this place saved me today. Well, I should say, the employee named Diego did. The battery in my Prius died today and I was panicking. I've never been through something like this before Diego put me at.ease. I have contacted three other places before contacting him and the other places, didn't really care of my situation or my need for my car. Diego on the other hand, went above and beyond. He told me to come right in and get me on my way in 10-20 minutes. He delivered! I got my car jumped by the tow truck and headed over. No waiting whatsoever. He had my new battery ready to install. He was so kind and chatty while he installed new battery. Took about 10 minutes he made a stressful situation lessen in intensity. I truly appreciate him and his willingness to do more than other employees there would have done. I asked if I could tip him and he declined. But I couldn't let him go tipless. I basically had to put the money in his pocket so he would accept it. We need more caring and genuine people like him on this earth. I hope management reads these reviews and realize how lucky they are to have such a great employee. read more

The person who helped us was not friendly at all; on the contrary, they were very rude. We told them what we needed. We went to buy spark plugs, and when we asked if they had different prices, they said yes and gave us the prices. We told them to let us know, to which he replied that he didn't care about the prices since we would be the ones paying, not him. Anyway, we bought the most expensive ones, and the mechanic told me it would be better if we went to another store where they were friendly. I replied that the store wasn't to blame if the person who helped us wasn't having a good day. Salespeople should be aware that if they don't have customers, they don't have a job. Good service always leaves the door open for repeat business. If the day is gray, remember that other people aren't to blame. :( read more

Autozone - Recepit - Auto Parts & Supplies Near Me - Santa Rosa, California

My favorite autozone. The workers here are always helpful and efficient. Just came in for a battery check and replacement and I was in and out in about 10 minutes. Thanks! read more

These guys don't understand the simplest, most common automotive parts. The guy that helped me was Sam, and he had zero motivation to help. Seemed annoyed to have put any effort in. Total waste of time Gone are the days where you could go to a parts store and talk to someone knowledgeable. read more

Can't say enough about how honest these folks are. No pressure tactics, over and above to be honest. Very grateful.

I recently purchased the wrong windshield wipers for my car so I took them back. Everybody was very helpful and friendly. One guy even took me back and got me the right ones and even put them on for me. read more

I went in b/c my car wasn't starting right. Leon tested the battery, gave me the slip that came out that said it was bad, and he installed my new one for free. Great customer service, and I didn't even know they'd switch the battery out for you! Leon is awesome! read more

Para que se anuncian que está abierto Desde las 7:30 am? si no lo están.. ya son las 8am y aún no abren.. debí haber ido a orreilys pero como ocupo una batería ahora a esperarlos porque mi carro no prende. Me arruinaron mi día . read more

Amazing customer service from Kat! Was sent over from another location because their diagnostic reader wasn't working. Kat did a super thorough job, explained what was going on and gave me super good advice going forward. Super appreciate this level of customer service and professionalism! read more

I needed a new battery and Leon was so helpful! He worked fast and explained every step of the process. Cannot recommend this place enough.

Great customer service. Always goes above and beyond. If they don't have it in store they will find it for you. Always leave with a smile on my face. read more

Sergio and the entire staff at Auto Zone were very friendly and knowledgable, and now I have working headlights on both sides of my Nissian Leaf thanks to Auto Zone, & it was an EZ fix for me because of Sergio's verbal tips. Thanks again Auto Zone for making do itself EZ and affordable! read more

Autozone - Sergio really knows his stuff & his tips got me to fix my headlights in my Nissan Leaf fast and easy! - Auto Parts & Supplies Near Me - Santa Rosa, California

We were stuck with a dead battery while out of town. AAA said it would take them 2 hours to get there, so we Ubered to AutoZone. They took great care of us, even gave us a ride back to our car and helped us change the battery! Thank you so much you guys! read more

Needed my battery and alternated checked, came in for a free test. Wait was about 15min just because there was only one associate but one another one came back in she was attentive and very fast. Was able to run test and see it was just a dead no good battery, took me right inside and helped me find the right one, along with helping me get a good discount. In addition to lending tools to do a quick transfer and install. Overall very pleased! read more

If I could give 0 stars I would. I came in and asked for my windshield wipers to be put on and the old gentlemen refused to service me. Don't not give these people your business. If you buy Costco windshield wiper blades don't come here to get them installed, because they won't help you at all. You have to buy from the store in order for them to install. What a joke. All windshield wiper blades are the same. This guy was a bitter, old man who gave major attitude. Don't go to this Autozone. read more

As a business owner myself, I was extremely disappointed in the service I "did not receive" when I first walked in this morning. I went in at about 11:00 a.m. and there was only one other customer in the store at the time. I walked up to the counter where I saw an employee. She was making speaker calls to inform customers that their items had arrived. She did about three of these in a row. Still she did not acknowledge me, or say, I will be with you shortly or someone else will be with you. THE CUSTOMER IS ALWAYS FIRST (PEOPLE IN FRONT OF YOU, OVER A PHONE CALL). RUDE! I said, before you make another call, I have a question. She said, no, I have to finish this. Again, RUDE! I was there to return a battery and wanted to have someone come help me carry it in. NOT. I had to bring it in myself. Not easy, not safe. Unhappy customer. I was also there to buy additional products. I will say that another female employee actually help me with my return was quite helpful. Do your calls in the back room or have more employees visible. My husband has shopped there on several occasions and recommended your business to me to get this special battery. Sad, that his recommendation was not so great for me. Neither of us will return to your business. O'Reilly's seems to be a better bet. read more

Hello. I've been dealing with AutoZone for quite a long time. They have been good in the past. But as of yesterday it was a nightmare. I requested on the phone and I get a relay for dodge ram 3500. The guy over the phone said he found it he'll keep it there for me. I go there and it's the wrong relay. So now I come along way for nothing. They say they don't train their associates. AutoZone is time to get your act together you're not training anyone how they can I buy something from you. and by the way I bought a gas cap the wrong one give them the info. Today is 09/24/2021 I approach the store ready to exchange my gas cap. I gave her my credit card and my ID she will not except it to give me back my money into my credit card. I told him I don't have the receipt but he is my credit card I don't need any cash. She persists to tell me that I need the receipt to do the money back. She did not suggest that maybe it's in your car maybe you left it inside the glove compartment. Well I told her I want to quite a bit of change you're coming back-and-forth with the wrong information for my Dodge relay that they said they would hold for me. That didn't happen when I went back two days ago. The young man at the Night Shift says they only train us for one day. So I felt sorry for him but they did not feel sorry for me because they gave me the wrong gas cap. So today things escalated the manager didn't listen to me she said I was yelling but she was escalating to continuing with me on the escalation not resolving the issue quickly. She only resolved when someone threaten me in the store about kicking my ass. That's how I got result but I stood my ground and she gave me my cash. But I told her to put it back on my Discover card. She's not on my side she doesn't care about what I want to do all she wanna do is get me in trouble and cause a fight in the store. So that is it I will make this complaint to headquarters about the violence that they created in the store. This could've been much worse. read more

Autozone - Auto Parts & Supplies Near Me - Santa Rosa, California

Who the hell writes a review for an auto parts store? Well, with the great day I'm having, I'm happy to! Headed home from visiting friends in Santa Rosa, I decided that it'd be a good idea to pick up some oil since my truck was running a quart or two low. Ideally, I'd try to save a bit of money by finding a Sunday paper and locating the usual Kragen ad and associated coupons. Since I don't regularly read the paper, and I'm not a regular coupon clipper, I don't usually come across such gems when I need them. So... here I am, no coupon, no Kragen, but I needed oil. Well, actually, it was my truck that needed the oil.... and I was willing to oblige. AutoZone was on the way home, and I figured I'd just pick up a few quarts at regular price now, and then save money and buy a bunch later when I had the time and magic coupon. "Oil Zone" brightly labeled on the back wall quickly steered me in the right direction. I found what I was looking for, and nearly choked when I saw the regular price: $6.19/ quart. Ouch. But you gotta do what you gotta do. When I got up to the register, the cashier rang up my two quarts, and announced an amount that was two high for one quart and far too low for two. I looked at her quizically, and she announced "Oh, you didn't know? They're on sale!" She reached over and grabbed a flyer, and showed me what I was missing. Other employees within earshot, also reveled in my luck: "What a nice surprise, huh?" I decided to take advantage of the opportunity, and asked what the quantity limit was, as such bargains are usually only allowed on so many quarts. "None. Take as many as you want!. It's your lucky day!" The cashier then jaunted off to the back to help me gather. I told her I'd take two cases .... ah but there were no full cases, so she went to the back, and picked up a few empty boxes (from other fine petroleum products) and then helped me pack them up. Woohoo!!! The gentleman (and grateful customer) in me wouldn't have it, but she insisted on carrying one of the cases up to the front counter herself. After all was said and done, I'd saved more than $40! I had a big smile on my face.... not just from the serendipitous savings, but from the wonderful service I'd experienced. "I just love when I can make customers happy", said the cashier. .... and that, she did. read more

This place always have what I need for cars I work on..service is fast when I go..early bird get the worm they open at 7am on Saturday .. A good parts house keep up the good work guys!! read more

Autozone - Auto Parts & Supplies Near Me - Santa Rosa, California

This review is coming from a girl who knows nothing about cars. I know enough to put in gas, clean it once in a while, and get regular check ups and oil changes. That is about it. I recently had some lights out (two at the same time!) on my car. So I called a friend to help me and then needed the lights. I called Autozone to see if they carry this sort of item. Of course they do! I am told. Great! I'm on my way. I get down there to find a super friendly associate who walked me through the store to get exactly what I needed. What a great customer service experience from phone call to cashing out. Thank you Autozone for being such a helpful and friendly experience in what would otherwise be a foreign world to me. I have to admit, before I was approached for help I thought I can figure this out. I started looking at the items on the shelves and panic was rising internally at all the things I didn't understand that were in front of me. So appreciate the support and hands on service to get in and out quickly and hardly a dent in the pocket book. read more

this is my first ever yelp review , these guys prioritize answering phone calls over helping the guests. communication sucks. not to mention that the associate helping me walked away mid transaction & i literally had to say something because shit was ridiculous. His excuse was that he's training some kid. If that was one of the managers, walking away from a guest mid transaction without even telling me anything before walking away, then the whole management team needs a proper training on customer service. read more

Lady that assisted me at the register was very polite, patient and helpful. Parking was easy and lots of auto parts to choose from.

Sergio went above and beyond for his customers! Give that man a raise! Super friendly!

Came in with bmw, needed coolant and break fluid and some error codes read, Don Don was super cool. Helped me figure a few things out in the 106* weather. Definitely will return to this location I normally only leave restaurant reviews but felt like he needed an honorable mention. read more

I've been here on multiple occasions now only for them to tell me they cannot do a very simple request. (Free check engine testing, free battery testing, etc.). Every time they tell me to try a different place. Seems like they're just being lazy. Won't be back read more

It's obvious the manager of this store does not deem customer service to be of much importance (check some of the other reviews). I have waited in line and been ignored at this store nearly every time I have had to purchase something there. The last time was the last straw. After waiting in line to get to a purchase rung up, I was instead rudely ordered to get in another line by some skeevy Autozone employee with a buzz cut. I'll just buy my parts online. It's cheaper and much less aggravating. read more

When it comes to parts stores, i HATE chains. I am one of the few people left who actually attempts to support local Speed shops and not order from the internet. Even knowing stuff costs more locally, i will still happily pay the extra. Auto Zone, is no speed shop. But for generic stuff that i need to get, this place has been great. Everyone is friendly and actually want to help me find the parts im looking for. I hate when parts stores assume they wont have the part because its from an old car or such. This place is the complete opposite. They really try to help me out as much as they can, and do lots of cross checking part numbers and availability. The staff are all great and as many parts stores ive been in , during my life. This has to be one of the best. read more

I love autozone. Kyle is very nice. He provides excellent service. Autozone stands behind their products. Thank You read more

Yesterday, my brother, my sister in-law and myself, stopped across the street at the Chevron gas station, well, for gas and maybe a snack. While my brother was pumping the gas, my sister in-law and I went in for a snack. When we got back to the car, we had found that the car wouldn't start. We called our cousin to come out and try to get us a jump with the cables, that didn't work. We then called my sister to come out and try to help, again, that didn't work. That was when we looked across the street and saw there was an AutoZone. While my brother and I waited at our stranded car, my sisters went into the AutoZone to buy a brand new battery. Not only did they get a battery, but they got one of the workers to actually go across the street and change our battery for us right there at the gas station. Since we were stranded there 2 hours, words couldn't describe the relief we felt when we got into the car and it started. We counldn't say enough "Thank you"s to Chris, the unbelieve-ably nice AutoZone worker, who took the time out of his day to help. That, to me, is going above and beyond. read more

As a larger, corporate store you guys have a responsibility to project your closure on mediums like yelp and Google respectively. Can you put a big sign in the front window but don't change your hours online. read more

I really like this Autozone on Guerneville Road, and the manager Robert Hastings is a great provider of customer service, and a nice guy. The whole experience of this Autozone is highly recommended, with good products, good service, and good follow-through on services needed. Thank you, Autozone, and Mr. Hastings. You are the Best! Joanne Whitfield read more

Terrible costumer service! Went in for windshield wipers. Was told 2 different times which ones to get for my car and both times where wrong to Which the manager responded by telling me I didn't know how to install them........ realy... then was told he wouldn't switch them out again so I got my cash back and i will be going somewhere else.. read more

I have recently had an ongoing issue with my Ford F1 50 and been told numerous different things from numerous different mechanics and so-called experts I happen to call AutoZone at the request of a friend of mine and I got Robert on the phone I believe he might be the manager, and let me tell you this guy went out of his way for 40 minutes on the phone with me helping diagnose very very strange occurrences in my vehicle and was extremely helpful in diagnosing my problem and now my truck runs great I want to say thank you Robert you deserve a raise customer service like this is is not found these days anymore I myself am in a customer service position and Robert is a rarity these days read more

I've been doing most of the work on my own vehicles for about 25 years, and for about the past 10 years AutoZones are the only stores i, personally, have been to where the male workers still feel they need to be rude to female customers. I sent AutoZone a message about it on their site and never got a response. read more

If they'd actually have the parts I need, or at least order the right parts from the other store to be delivered I would give them a higher rating. 3 sepreate times I've had to return the parts in the middle of the job im working on, then wait for the right parts to be shipped again. Not cool when I have to wait again for another day to have the delivery shipped over from napa. Its just easier to go to another place to begin with and skip the aggravation. read more

I went in for a key fob battery and they were super helpful, knew exactly what battery to use and replaced it for me in a few minutes. It was the most pain free experience I have ever had at an auto parts store! read more

I had a very easy 'get in/get out' experience at the ol' AutoZone. The lady at the counter swiftly helped me find what I needed and someone else helped me put new wiper blades on my car. I would be more than happy to go back if and when I need more car parts. read more

Each time I am in there it takes so long to wait in line to pay and leave... is it just me? Some products are really good, like the thermostat gasket I bought for my Mazda Protege. Much thicker and nicer than the other gaskets from other stores. The manager seems ueber-motivated and helpful, the rest of the troupe, including a man who looks and walks like a centarian, less so. read more

Not sure why this store is rated so poorly. They have always been able to take care of my needs . They switched an incorrect battery for me straight across. They sell motorcycle batteries! They even have a bag of tools available, if you need to do something on your vehicle. read more