[[HIGHLIGHT]]I am always treated with respect and they go above and beyond for customer service![[ENDHIGHLIGHT]] Exchanges, warranties and refunds are never a hassel. Veteran discount. read more

Asked for correct oil for my Diesel VW, cashier comes back with oil that says on the label "for gasoline engines". [[HIGHLIGHT]]I call him out on it. His response, oh, that's just marketing any oil will work.[[ENDHIGHLIGHT]] Nope. Staff needs training. read more

[[HIGHLIGHT]]They are always nice and helpful.[[ENDHIGHLIGHT]] My battery died in the adjacent parking lot and the manager jump-started my car, after walking in the rain to where it was parked. Thank you!! read more

[[HIGHLIGHT]]Amazing customer service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]A worker immediately helped me with what I needed and was very kind and generous.[[ENDHIGHLIGHT]] read more

I have had a really difficult time with my "new" car. [[HIGHLIGHT]]I have had to come to AutoZone multiple times and have been met with nothing but kindness![[ENDHIGHLIGHT]] [[HIGHLIGHT]]The entire staff is always very awesome but Sarai, Valeria, Raul and I think one of the managers names is Juan (I hope I'm getting everyone's name right), they have went above and beyond to help me at a very stressful time.[[ENDHIGHLIGHT]] I live two minutes away from my autozone but I will always drive the extra 14 minutes to get to this one on Sebastopal road from now on! Thank you guys!! -Sincerely a woman who is about to hit her 40's, does not know a lot about newer cars and has a lot of anxiety!! read more

[[HIGHLIGHT]]Alex was so helpful and gave me honest recommendations on what was worth paying extra for and not.[[ENDHIGHLIGHT]] I greatly appreciated that. He even installed my windshield wipers for me for free. Even when it was a difficult one to install, he didn't give up and looked up a way to do it for me! [[HIGHLIGHT]]He was very nice and friendly![[ENDHIGHLIGHT]] I would definitely come here again for auto parts! read more

[[HIGHLIGHT]]Great service, very helpful employees.[[ENDHIGHLIGHT]] We needed a new car battery and the manager was really kind and took extra time to make sure we got the right one. read more

[[HIGHLIGHT]]Chivo was very helpful and always happy to help![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Great customer service.[[ENDHIGHLIGHT]] I recommend asking for him. This store is always stocked on car parts. Thanks again Chivo for your help!! Definitely coming back again for my car needs read more

[[HIGHLIGHT]]Chivo was amazing always helpful and great attitude.[[ENDHIGHLIGHT]] Recommend this store they always have parts in stock! Thorough in his work checking vin to make sure fitment for part is correct. Thank you for your help! read more

[[HIGHLIGHT]]The customer service was terrible, I walked in and there was a guy standing there ( I later found out he was the store manager) so I asked him where the tools were and before he answered he whispered "estos pinches mamadas" and then angrily told me where the tool isle was[[ENDHIGHLIGHT]] read more

Will not come back. I called looking for 800 grit sandpaper for automotive. The manager told me hold on while he checks. He comes back and says ya we have it. So I grab my shoes and go down. I get there and ask for the 800 grit sandpaper. First kid shows me the 800 polishing paper. I tell him no I need 800 grit sandpaper. He gets the guy I called. He says the same thing. I explain to him this isn't sandpaper. He gives me the confused look. This store has no idea what they are doing. read more

I came in to ask for prices on a car battery. The two dudes up front were so stand-offish I felt intimidated even asking or going further with purchasing. They didn't even simply greet me. No "How can i help you?" or "is there anything you're looking for?" they were talking and as i walked in they both shut up and looked at me like a deer in the headlights and hardly made eye contact with me when speaking to me. read more

My battery had died just as I pulled in to the parking lot and I was stressed out because I had my lady in the car. I go in at the most busiest time and this dude with a m hat helped me not only choose a good ass battery but lil dude helped me install it! Man I don't know much ab cars but bro was quick with it. Had me in and out of the store in 15 mins with a new battery installed. Thank you bro! read more

Luckily someone working was smart and kind! Today I called ahead about getting my battery tested and to make sure they had the right one for my car. When I got there I was greeted by a girl who couldn't stop eating her burrito while talking to me. While telling me they couldn't test the battery at my car that I would need to bring it inside. This made no sense to me so I said well you seem a little busy eating your burrito maybe there's someone who could help. Luckily a really nice girl with blonde hair (which I should have gotten both of their names) was super helpful and friendly and checked my battery and quickly got me checked out! But burrito girl she could use a napkin read more

We had to have are secondary car jump started and we drove it to Autozone to have the battery tested. We were concerned since other competitors had told us they don't carry this older hybrid model replacement battery. Autozone not only has these batteries, they also install them for free! Antonio was super helpful and professional. He even educated us on how to jump start a hybrid (not like a regular car) there is a separate electrical panel inside the hood for this. He installed are battery, and we were very impressed with the professional, and fast efficient service we received. Thanks again Antonio!!!! read more

Went to this store yesterday for a headlight bulb for my vehicle. Item was in stock and I asked Zack (Autozone Employee) , the person taking care of my purchase if he can help me or show me how to install the headlight bulb (I am not a very handy person) and to my surprise, he happily agreed to install it on my vehicle. It turned out that the connection was just a little loose and I actually didn't need the bulb replaced. Zack then gave me the option of returning the bulb I just bought for a refund but I decided to keep it as a spare in my glove box. The vehicle has 103 k miles and it's bound to need that bulb (or 2 ) in the near future anyway. I am pleasantly surprised by Zack's willingness to go above and beyond for his customers. It might have been "just a small thing" for him but not to me. It showed me that he likes and enjoys helping people with their car needs and that is always a plus for someone that works in this industry. Thanks again Zack. Chris B. read more

AutoZone Auto Parts - It will be in the vehicle when the time comes for me or my wife to need it. - Auto Parts & Supplies Near Me - Santa Rosa, California

Horrible customer service at this location,the one on guerneville rd has more efficient customer service,they are friendlier...

This place blows, customer services is horrible and the parts don't arrive on time. Had an emergency to fix and they gave me a time to have my parts and didn't fulfill their end. No real customer service either, just a couple dudes just playing grab ass behind a counter. First time dealing with Auto zone, last time dealing with Auto zone. read more

Ok this is an update to my previous review. The store has been much better. Good stock of things everyone seems much friendlier and and the store is clean. I will be going here from now on its much closer to my house read more

Lets put it this way, I've had sooo many problems with employees who had no clue, gave me the wrong parts and then didn't know what the problem was that I got in contact with the main office and then the District manager and still was snubbed, that I really just hate this place. There are a few really awesome guys that would help with a smile and knew what was what on a car and for those guys I hate to write this review but seriously every single time I've gone into any of the Autozones within 20 miles of Santa Rosa, CA, I've come out with a problem. GO TO O'REILLY AUTO!!! The awesome employees from Autozone need to go work for O'Reilly, that would be prefect! read more

Under staff but always go out of their ways to make sure everything's okay and parts are set aside for me

Mad costumer service, no help, they don't do anything, they know nothing about cars, rude, Minimum knowledge about cars, not enough parking

Did I mention that I had to drive away and unsafe condition and they couldn't have cared less. They could easily help me snapped the part back onto my car but obviously didn't get paid enough or something. Whatever happened to customer service?? read more

Super friendly and helpful. I went in there at 7:10 in the morning not knowing they weren't quite open. One of the guys helped find me what I needed (headlights) and then another guy helped me install them! Who knew you had to change your headlights from under the hood? It would have taken me much longer to find my instruction manual. Awesome customer service. A+! Go there for all your auto/accessory needs. read more

They were so slow I only have a half hour for lunch no one would help me the guy with the shaved head was the only one that would help me he ask for help but no one came any ways he is a good worker he hisses I got back to work on time thank you. read more

Worst auto parts store around. I will Never go there again. The auto zone on guernville rd is awesome and they are all so helpful and nice. If they tell us they do not have the part and the autozone on Sebastopol road one dose we will wait for it to be delivered I would pay double for a part befor ever stepping back in that store again. read more

i like the service here, they are all very friendly, they even help me change one of my lights on my car....dam now that is customer service