Excellent knowledgeable, staff and many different price options for parts I need. They're even great at handling returns or parts swaps.

I have a Chevy Bolt EV and needed a new 22 volt battery (after 7 years) and Fernando installed it for me! Great service at the Windsor store. read more

Had the right battery for my old 2014 auto FOB. Even help replace it for me. Great help I had already gone to two other stores for this battery. O'Reillys was such a relief. read more

My headlight burned out right before a road trip. The gentleman at O'Reilly was able to replace it for me. It was a quiet weekday morning and I was in and out of there in 10 minutes. Thank you!!!! read more

These guys are good! They always have what I'm looking for. They're professional, informative and quick. I was expecting they would not have wiper blades for my older model Porsche. Not only did they have several from which to choose, but they offered to install them!!! I was so grateful. My positive experiences there are always consistent! read more

I was having some battery issues and in the past this particular place would come out to the car and test the battery on the car. Im clearly handicapped. I was told i had to bring the battery inside the store, not cool guys and you just lost a sale! I'll no longer tell my friends about this place either! read more

Great service, Good selection of parts, on time ordering and delivery service fair pricing, Right parts always in stock, store is always clean. read more

No more computer readings due to Covid restrictions. Ha what a joke, I will not be going back.

They are supposed to give $10 gift cards if you recycle an old lead acid battery. They told me they dont do this anymore, however, they do. They just told me they didnt. read more

Big sign on the door say Must wear mast but half the customers did not so l asked and they said they do not enforce the rule and it was company wide so beware as they care more for the dollar then where it comes from. read more

These people are RUDE RUDE RUDE.... I bought a battery for my car which did not work and they refused to take it back. They have a return policy, but it wasn't until later that I found out that batteries are not honored under that policy. After trying to install the battery with no luck, I took my vehicle to the dealer thinking maybe there was something more than just the battery wrong. The dealer installed a new battery and told me that was all that was wrong with my car. I have had no problems since. I showed them the battery that I bought from O'reilly, and they said they thought that it might be the wrong battery. However... I tried to return the battery to O'Reilly and they said they wouldn't take back a USED battery. I explained that the battery was not USED. I only installed it to find it didn't work so I IMMEDIATLY took it out and tried to return it. They still wouldn't take it back and said only a manager could authorize that return (and of course, he wasn't there). I asked when I could come back to speak to a manager and was very rudely informed they couldn't give me his schedule. Sooooo... I could only return it to the manager but they refused to tell me when I could do just that. Talk about the run-around. I came in three more times, lugging that stupid battery with me only to find that "The manager still wasn't in". I was finally able to resolve the dispute by contacting my credit card company, but I shouldn't have had to go that route... especially since they sold me the wrong battery in the first place. read more

Wife's car threw a CEL while we were on the road. I was pretty confident it was a bad CPS but wanted confirmation. We had had a no start mid way on our trip. Went in and asked the counter guy to pull a code. He said "we don't do that". Well they advertise that they DO. Anyhow, thought I'd buy a CPS and a few cheap tools just in case. They require a mask to enter the store, both countermen had masks on their CHINS! Counter guy was able to locate a CPS, didn't seem too interested in helping me find tools. When I got back to the counter, it looked like a 15 minute wait, just to pay. I left. Understaffed, unmasked, unable to pull a code. Glad I have a well stocked home garage and a GOOD local real parts store. read more

Wow, just happened to stop in for a quart of oil and noticed the free diagnostic engine light service. Said it was cataslic converter and recommend some product to put in the gas. It seemed to have worked because the light is now off. Thank you. read more

This is a review for the Healdsburg store. What great customer service!! During a break in the rain I stopped at Napa Auto Parts in Healdsburg. "Hello, I need new wiper blades, please will you help me put them on"? "No"! Whaat - I thought he was kidding but he wasn't - he followed up with "I'm not getting wet & sick"! "What's your name"? "Steve" "Oh I thought it may be Dick"!!! Driving down Healdsburg Ave I saw an O'Reilly's and stopped in. I was greeted immediately and when I asked the same question, I received a "Sure, no problem at all"! Thank you so much for the great and friendly service Elvis and Buzz Owen ! Friends please - any time you need to stop by an Auto Parts store make it O'Reilly's. Five star service!!!!! read more

thank you very much for helping us out last night (especially since it was near closing time), Andy! my husband and I were extremely grateful that you were willing and able to test our Nissan Maxima's computer system to see if it was ready for a smog check. we went to our smog check mechanic earlier today and he confirmed that our car's computer system was indeed ready and we can proceed with the smog check. it passed with flying colors! Andy, we really appreciate you taking the time to help us out with your know-how and efficiency! also, a shoutout to your colleague (sorry, never got his name) for his friendly service as well. God bless you for hiring great staff, O'Reilly's! they sure came to save the day! read more

I usually don't take the time to write reviews however, I've experienced great customer service at this store. Trent, the manager, has helped me the last couple of times. He's knowledgeable and doesn't try to upsell me on unnecessary products; he explains things so that I can choose the best option. He was happy to come outside to test the battery, alternator, and starter in my truck. read more

Thank you James! I had a dead battery Saturday am. After AAA got my car started, I went to O'Reilly's. Within 15mins I had a new battery installed! read more

One employee gave me the wrong info over the phone which led to me getting stranded with a dead battery at the store. The more managery guy gave me attitude, zero help and no sympathy. I had to flag someone down to help me get my truck started- and i wasted $100 there - the guy said i couldnt return the faulty product. Thanks for nothin! Go to healdsburg store if you want service and real help. read more

Do not, I repeat do not purchase from this location. I purchased an item that turned out to be defective and when I tried to return it with the receipt and original packaging they claimed it wasn't their product. I asked for my money back and they refused. They gave me a replacement, which I didn't need because I went to my car dealer to correct the issue that I had. The store manager of O'Reilly's would not accommodate my "reasonable request." I will never go back to this store and please give careful consideration if you decide to support them. read more

Only talk to Gerardo rest of the crew is pretty lame especially danny or Mathew went in for oil for my car and no one could tell me what kind of oil it took when they have computers infront of them. Boo!! Jimmy the "boss" was really an A hole! He thinks he's a god or something he was really rude and sarcastic read more

I do all my own maintainence on my car, so I spend a good amount of money here. Every time I come in I am greeted by friendly employees who are always ready to help. I can always find what I'm looking for with no problems, and I'm always in and out of the store within a few minutes. However, I have a feeling employees are pushed into "upselling" products. I almost always have someone trying to sell me extra products, maybe assuming because I'm a woman I would buy anything they suggest since I didn't know any better. It just makes me feel weird, because in most cases I wouldn't be considering it, but I don't want to be rude and interrupt them by saying "not interested". I would never hold that against the employees though, I've worked several jobs requiring "suggestive selling", so I know how much management pressures that kind of thing. Because of that, and ONLY because of that, I give 4 stars instead of 5. read more

So I went in an bought a oil filter for my 2000 Kia and it didn't fit and most things I have bought from there don't fit my car. they charged me 5.05 for this thing and I lost the receipt and when i went to Exchange it they said that it was 4.08 not 5.05 which is what they took from me the first time. They do not know what they were doing there!!! Don't go to this one!!! read more

I had a very good experience here today. My battery conquest came about after a jump in Button-willow rest area, a jump at a postal office and the final straw was a needed jump in line for a car wash. I started with Walmart and they said I only needed to charge the battery and the other attendant said that my battery was at least 5 years old and I definitely needed a new one. Thankfully Walmart didn't have a battery for my car in stock so I was referred to O'Reilly. My experience here was amazing and they had my cars battery in stock. They were able to immediately attend to me and tested it twice showing I needed to replace it and Gerardo knew you could tell the date of the battery via the sticker, it was 5 years old. Gerardo replaced the battery free of charge, cleaned off all of the connective pieces and even gave me a 40 dollar discount on a far superior battery than what Walmart has for a price match. My experience was amazing, professional, thorough and my car is once again reliable and purring. read more

I've been here more than a few times, most of the employees have been pretty nice but really don't know much about auto parts or autos in general. Just a bunch of part time workers who can only operate a computer to figure out, sometimes, what it is you might need. Was just there again after I called in a will call and, not surprisingly, the parts weren't pulled. The guys there were listening to a bunch of rap crap with one of their girl friends hiding behind the counter texting, obviously the manager had gone for the day. If you really want to deal with people who know their business, I recommend Autozone on Guernville Rd. and talk to Bob the mgr. this guy and the people he has working for him are very experienced have got there act together. They also have a rewards program and offer military discount! read more

Wow, I came at 8:45 pm they close at 9pm. Gerardo was so nice I told him of my issue after AAA wouldn't replace a battery after 7pm even though the dispatcher said they would 24/7. Anyway, Mitch another gentleman said it was ok to help as I don't know how to install a battery. So Gerardo came out with a cart and worked diligently in the dark to get my battery replaced because its the wine harvest and I explained I couldnt miss any work over this, and im working 12 hours a day. What a great guy and crew we have at Windsor!! read more

Truly Impressed, I went in here the other day for wipers.. I have an older car with a ton of personality and boy did they treat it with care. I believe Nick was the kind gentleman that helped me. WOW he knew nothing about cars, But everything about charisma. He took awhile to get the job done, but in the end I got to know the young man and it was a delightful experience. All in all, great staff, seems that they have a good time while getting work done. ASK FOR NICK, he is great!!!! read more

I love them! They performed a full diagnostic check for free and they even installed my new wippers for me.

this company does not even deserve one star. associate gustavo is very very very rude, sarcastic, mean demeanor. this person needs to know that all businesses back their promise as satisfaction guarantee. bought something for wiper. went out tried it on as soon as find out that its wrong size which of course recommended by their own associate came back right away since we tried it while we were in the vicinity exactly where we parked. asked it we can returned it or exchange bec its wrong size gustavo just answered withour care. no!. we reminded him of their satisfaction guarantee to customers and that rude, mean, horrible gustavo just gave us the most horrible look and kept saying no. the people in this store are rude and sarcastic. the most horrible customer services. i will find out the manager, district manager and all the way to top bosses and report this person. i understand that we have our days our up and downs but the people working in o`rilley do not belong in this place. at the back of the receipts of o`reilly says customer satisfaction is our top priority. we.. to the owner or o`reilly. your services sucks. do not come to this store. your wasting your money the people here do not know what they are doing. they recommend wrong items and then do not help to fix it. no returns no refunds. o`reilly sucks.............. read more