Junior went above and beyond locating a Dorman metric spindle nut! I thought I was going to have…read moreto order it, but they found it in the back warehouse. Great staff and service at O'Reilly's.

Went in to get new wipers on driver and passenger side of car. The clerk looked up my car and asked…read moredo you want low, medium or high cost? I said how about medium? He advised me of cost and I said whoa! He then suggested I believe Bosch which came in under the original ones he offered. Very nice of him to take the extra time to keep looking. They installed them, threw away the old ones and bam I was on my way. Great customer service and a very clean store!

Staff was helpful and quick- And willing to put an eye on…read moremy vehicle to make sure I got the right part.

Just got cut off by one of their delivery trucks. Had to…read morelock up my brakes at normal city speeds due to aggressive driving by Smothers driver. So far company has been non responsive to my concerns. Shop here if you want to put your neighbors at risk!

Fast and easy battery change right to it and got it done in a timely manner. Very professionalread more

5+++ stars for Daniel G. (Santa Rosa Avenue) I bought a battery for my car and he help me to…read moreinstalled it in my car. Not all autozone does that. Usually after you bought the battery you take it home then after you take out the old battery you bring it back to the store to get your money back for the battery recycle. Autozone is my automotive store for many years, but today is the very first that someone help.

Love these guys. Great service, always. I've been coming here for years to buy parts personally and…read moreprofessionally. Today Kevin was super helpful. Thank you so much for your help!

Called on phone got price for 30 weight non detergent oil. Spent hours trying to find it. When I…read moregot to store the price on shelf was the same as quoted. Clueless girl rang me up for more than price quoted or on shelf. Tried to correct her but got nowhere. Deceptive. Will I be back:NO

Abel and Donovan were very helpful. They went the extra mile to help me with my battery 5 minutes…read morebefore closing. I appreciate the extra time they took to make sure everything worked correctly! Thank you!

Abel is as so helpful and knows his stuff! Highly recommend getting any battery help here.read more

This is the best oreillys I have been to, the older lady behind the counter knows her chit and…read moredon't waste time, my kinda broad. And the other dudes are helpful as well.

The employees at this specific O'Reilly Auto Parts in Santa Rosa they all need customer service…read moretraining real bad. Lack of enthusiasm to give customer service. 5 employees not one would help me with my questions or even fake it. So I went out to my car and called the O'Reilly Auto Parts in Rohnert Park I asked the sales representative if he could help me and he asked me about 4 questions pertaining to the car I needed the seat covers for and said if I came to Rohnert Park he thinks he might have the right seat covers for the model of car. I arrived at the Rohnert Part store and 2 Sales representatives very busy and engaging with customer. They both were very professional and I'm am happy with the service I received there.

The gentleman that helped me, I believe his name was Brian, installed an EVAP hose for me on-site…read more I had just come in after a failed smog test down the street. My Ford ranger had failed a visual inspection and it turned out to be a worn out emissions hose. It turns out it was a simple fix, but could have cost me a lot if I had to take it to a mechanic. They really saved the day! Everything I go in there they seem to have the solution. I won't go in there every time expecting mechanic services, but I do feel like they went above and beyond on this day. I was super appreciative of this.

Their stock shelves aren't taken care of with stuff all over the place. The employees are rude and…read morecan't be bothered to even acknowledge your presence. It's sad I expect that from a place like Autozone or Oreilly but nope this store is the worst I think I've seen. Even heard one employee making off colored comments to another employee with customers in the store. Won't ever go back. Would give zero stars if I could.

We were on our way to Santa Rosa when the engine light came on. We stopped to ensure our gas cap…read morewas on tight but unfortunately that didn't do the trick. We drove straight to Auto Zone on Guerneville Road. My husband went into the store and came out with Dacian, the associate who had a diagnostic tool. He plugged it into something on the driver's side and after a bit, they walked back into the store for the report. It showed that our voltage was low so they recommended we replace the battery. Dacian and my husband returned with a battery tester and it was inconclusive but it was recommended that we replace the battery since it was the original one. The manager mentioned that we needed a coding/programming machine after our battery had been replaced (for our car), so we needed to go somewhere who had that machine. Auto Zone did not have one on the premises but they would be happy to sell us a battery. Their prices are competitive. We thank Dacian for his expertise and patience. He is definitely a car enthusiast who knows cars by the responses he had for us. We are so appreciative of the knowledgeable staff here and the honesty for telling us that we needed one additional step after the battery was installed. We were delighted to hear that the engine light wasn't a bigger problem. Thank you Auto Zone! Located kitty-corner from the Chevron station.

So, this place saved me today. Well, I should say, the employee named Diego did. The battery in my…read morePrius died today and I was panicking. I've never been through something like this before Diego put me at.ease. I have contacted three other places before contacting him and the other places, didn't really care of my situation or my need for my car. Diego on the other hand, went above and beyond. He told me to come right in and get me on my way in 10-20 minutes. He delivered! I got my car jumped by the tow truck and headed over. No waiting whatsoever. He had my new battery ready to install. He was so kind and chatty while he installed new battery. Took about 10 minutes he made a stressful situation lessen in intensity. I truly appreciate him and his willingness to do more than other employees there would have done. I asked if I could tip him and he declined. But I couldn't let him go tipless. I basically had to put the money in his pocket so he would accept it. We need more caring and genuine people like him on this earth. I hope management reads these reviews and realize how lucky they are to have such a great employee.

I am always treated with respect and they go above and beyond for customer service!…read moreExchanges, warranties and refunds are never a hassel. Veteran discount.

Asked for correct oil for my Diesel VW, cashier comes back with oil that says on the label "for…read moregasoline engines". I call him out on it. His response, oh, that's just marketing any oil will work. Nope. Staff needs training.

A few weeks ago I bought two lightbulbs for my headlights from the O'Reilly Auto Parts on…read moreSebastopol Road in Santa Rosa, CA, and I installed them incorrectly. Tonight I went back to the same shop where Carlos Garcia greeted me kindly and helped me get them in place efficiently and securely. Highly recommend this location and the service staff there.

Called to make sure they were still open at 9:42pm & that it wasn't just wrong online. Showed up at…read more9:52 & they closed the store early. Super upsetting when you need something asap for your vehicle. Unreliable & your employees have zero work ethics.