I had a great experience with Local Heroes DMV Services in Santa Rosa. During my 30-minute lunch break, I was able to transfer the title into my name and renew the tags on a truck I purchased through a private-party sale. My office is about a 15-minute round trip away, and I still made it back to work 2 minutes early. The $68 service fee was more than I would have paid at the DMV, but the convenience was absolutely worth it. I avoided the long lines, saved a lot of time, and received excellent customer service throughout the process. If your time is valuable and you want a hassle-free DMV experience, I highly recommend Local Heroes DMV Services. read more

They helped me in a pinch when I was in a bad spot. Thank you, I will happily use them again and fully recommend

The guy I have been coming here for many years. Always reliable, professional, and personable. At the time and honest. There are times I think things need to be fixed and they assure me, they don't need to be. I know nothing about cars, but I can always rely on the fact that they're not going to take advantage of me. read more

Today I went to Local Heroes Auto Care to fix my tire. Mr Lance taken care of my car. He is a great man, and very cool. He is very friendly, helpful, nice and his service was great. I really like him a lot and coming back if my car needs to fix something next time read more

Local Hero's truly lived up to their name! From the first call to the final pickup, their team provided outstanding customer service with fair prices, convenience, and excellent communication. I'll definitely bring my vehicles back--thank you for being our Hero when we needed you! read more

I was talking to my tree guy that bought a commercial truck went to Local Heroes to get its registered. He said they were amazing helped get it done. So I went in with 13 vehicles two transfers a non op one motorcycle. It was a long day but she went to town on the task. Thinking it was going to be days to get it done. She poped out at 5pm closing with a stack of papers . Some registered a home work list for me. Finished a couple more today. Should finish them all this week. So efficient. The woman helping me was Debbie. . I you value your time as I do mine. Don't stand in line at DMV. read more

Extremely fast service, excellent customer service! I will always do business with local heroes auto thank you guys!

I've taken my car to Local Heroes twice since moving here in November, 2024. Both times, they've provided great service at a reasonable price. No surprises on the cost. And the staff are friendly and efficient. read more

Went in because I was hearing problems from the breaks on the front end they checked it out. They said it wasn't the front breaks or rotors that it was actually the back brakes and then when I went to pick up my car the technician said that my problem should be solved. I wouldn't hear any more noise. I drove off the lot got home was still hearing the squeaky noise called them back. They told me to drive 150 miles to break them in yeah, that would be true if it was the back brakes but it wasn't. I went ahead and put it in a different shop and they told me yes it is the front brakes and rotors they replaced it haven't heard any noise since I will not be back to the shop. read more

I was looking for a replacement battery for my car because I noticed seemed low power. I took it to Local Heroes, they sized my old battery and replaced it with an Optima. My car runs much smoother. read more

I've been a happy customer of theirs for over 5 years. I go there for DMV services and mechanical issues that arise on my classic truck. Recently I had a standard alternator repair. Much to my surprise a week later it wasn't running right. We all know that can cause anxiety after just paying for a repair however one phone call to them and then an anxiety was gone. They told me to bring in the truck they realized alternator was a bad batch and they were quick to repair and get me back on the road. That's great business to know they stand by their work. Their mechanics are stellar their office is amazing at communicating and equally stellar If you need a good shop call these guys you'll be happy you did. Truly read more

Local heroes is the best! The ladies were very kind, knowledgeable, and helpful. They went above and beyond when helping me get my truck smogged and registered. read more

Melissa and her team did great work. The issues were unusual, but were spotted and addressed

Thank you to Melissa and Awsome team that helped to make me feel welcomed and happy that they fixed my car for me. They did a very thorough and excellent job and my car was running great again! Pricing is good and fair and I will definitely be bringing my car here from now on. I know I can trust the work they do here and that alone is important to me. No hidden fees or extra stuff added on it was very honest and straightforward. I would highly recommend Local Heroes Auto Care. read more

I had an issue with spark plugs on my vehicle that was causing my car to stutter while driving. The people at Local Heroes fixed my car up while showing me every step along the way so I know exactly how they're handling my car. They treat each customer with care and each car with attention to detail. They know what they're doing and honestly I've learned a lot about my car by going to them. I've been to a lot of mechanics before I've met the people at this Local Heroes. I'm definitely not looking for a local mechanic to trust anymore. I'm gonna keep returning here. Best service in Sonoma County. read more

Knowledgeable staff, fair pricing, quick turn around. I would highly recommend them for your diagnostic/repair needs.

I went here for DMV help and the lady I worked with is an absolute rock star! She quickly helped me with two registrations and title transfers. She was super efficient and knowledgeable, plus she was kind. Thank you! read more

I went in with a complicated DMV task and 30 minutes later I walked out the door thinking, "that was easy." It definitely would not have been easy for me to try to take care of myself... the lady who helped me made it easy for me because she knew exactly what to do. Add to that the fact that the DMV didn't even have an appointment for 6 weeks and Local Heroes helped me on a walk-in basis with no line. They truly are local heroes. read more

Have just gotten my car fixed up twice now from them. Wonderful job, great customer service, timely, and just overall take care of you. Thank you ladies at the front desk! read more

So my first visit to Local Heroes was awesome. I took my car in for a check and liquids top off. They provided the service and even did a check on my check engine light, found it was nothing, and got the light off. They also checked my tires and confirmed tread, brakes, etc were all good. All great things. I was happy with the service and the price and decided to take my car here next time because of the positive experience. BIG MISTAKE I took my car in for another similar service, but also noted that the brake pads weren't feeling right and that I thought they may need to be replaced. There was a ton of miscommunication with my scheduling because they have multiple systems/contact points and clearly weren't communicating my rescheduling well. They didn't have someone lined up to check my car when I showed up, so they asked me to leave the car for four hours so they could put someone on it later. Not a huge issue since my schedule was a little more flexible that day. They call me to pick up my car and I do. When I pick it up, they tell me I need new brake pads/shoes all the way around and need rear suspension work. Okay, please give me a quote and I'll follow up. The folks had the AUDACITY to quote me $2,600 for brakes/shoes all the way around and rear struts replacement. They had to order the parts too, so it was going to be a few days before they could even service my car next. ALSO, they didn't even top off my fluids as they did previously. The service was about $65 and all they did was give me a list of what was wrong with my car - nothing actually done to improve my car. So, I ask friends for recommendations around the area. I found Ken at Goodrich Onsite Brakes. He scheduled me for a day and a half later, ordered the parts INCLUDING struts for my front wheels as well, completed the job at a location of my choosing, did the work by himself, and got it all done within 3hrs. The best part? He charged me under $1,200 for brake pads/shoes all the way around and struts all the way around. He did more work in less time for less than half the price I was quoted. It's one thing to upcharge a little if you're at a shop to finance the needs of the shop, but it's a whole other thing to more than double the price for less work. That's unacceptable and a complete scam. So, buyer beware! They will treat you well to get you in again only to try to completely screw you over. If you don't know tons about cars, know they WILL take advantage of you. Glad I've got car people in my life that can point me in the right direction. read more

Our favorite car service shop in town. We try to use them as often as we can. The customer service reps are knowledgeable and helpful. The guy who completed the repairs came out to tell me about the 100K service and what issues he noticed. read more

Local Heroes Auto Care was a recommendation from a friend of mine. I am relocating to Southern California and wanted to get my car checked out before making the 8 Hour drive. It was important that I chose an Auto shop I could trust. From setting the appointment to the moment I picked up my car the staff were all friendly, very helpful and knowledgeable. After finding out the previous shop I had taken my car to installed my brake pads incorrectly. They did everything they could to make sure I was safe to drive on the road again. They went above and beyond for me. I would recommend them a million times over. read more

Did my smog quickly. I waited in a comfortable waiting room. Will go back. Hot coffee Got an appointment easily read more

First time here had an oil change and tire rotation , brake check.. road tested my car informed me of the issues with my brakes which I was already aware of but nice to know their mechanics are thorough when checking out your vehicle and not just rushing through it. I will go back I recommend local heroes as an upfront honest business .. Lady's at the front desk were friendly and helpful as well as the Mechanic who serviced my Honda.. free wifi also read more

Took two vehicles in in two weeks for smog test. This place is friendly, helpful and quick. Even picked up my tags for an extra fee but worth it. read more

Just had my car smogged and registered at Local Heroes Auto Care. I had originally called looking for NorCal Car Care. Apparently NorCal has retired and the business was replaced by Local Heroes Auto Care. I decided to go ahead and schedule an appointment with them to give them a try. I WASN'T DISAPOINTED AT ALL. Nice customer service on the phone. It was very easy to make an appointment. Didn't have to wait on the day of my appointment. They got my car in, smogged it, and got it out in less than half an hour. They handle all the DMV paperwork right there in their office. I left with new tags. Friendly service from both the office worker and the mechanic. They have two nice waiting rooms with couches, big screen TVs, coffee. The price was completely reasonable. I will definitely be handling my Smog and registration with them next year as well. read more

Stopped by here to have a turn signal replaced in my Hyundai Veloster. They helped me out immediately and had me back on the road in less than 10 minutes. What's even better (and unheard-of these days), I wasn't charged. Sent on my way with a "have a nice day." These folks are great! I'll be back! read more

Went in to get a vehicle inspection and oil change. Melissa at the front desk was friendly and very helpful and our car was done in no time. Highly recommend. read more

This place is not just a smog and auto repair shop, it also does DMV services! Was waiting at DMV when I decided to look at other options. Was able to go to Local Heroes and get my car smogged and registered all in the same place. Should really be called DMV Express. Fantastic! read more

Great attention, fair prices, car finish in time, I wish they work on weekends they will have more clientes

Honest, reliable, they keep you informed of services before, during and notify you if you need other services and if they are critical or they can wait for next service read more

My truck broke down not far from this place. Doug got his batteries checker and walked it to my truck. He said its not your battery but your starter. We walked back to the shop and Melissa helped me find a tow truck. This is all happening on New Years day at 4:45 pm when everything is closing early. The people were all so nice and did everything to get us back on the road again. Melissa called the parts store and Toni ran to the store to pick up a starter. It was the wrong one so she went back again to get the correct one. They kept the shop open until Doug finished putting the starter in and we were on our way. Don't know what we would have done without all of there fast help. Many thanks to them read more

First time customer and happy to say I'll be going back! Got a full inspection and was brought up to date on all the servicing I needed as well as future services. Definitely more affordable than other places! Extremely nice staff and great customer service! read more

The best smog experience ever! Cathy was so polite and helpful. Very competitive prices. Fast service without appointment. They even provide all of the DMV services for very reasonable rates without appointment or long lines. This is my new go to place. read more

These people are awesome! If you support local business, take your vehicle here. From the ladies in the shop to the guys working on your vehicle. You just know you're in great hands. It's comfortable there and if you're feeling chatty they will chat ya up! Highly recommend. Thanks for taking care of me and my company vehicle. Even same day if they can! Will return time and time again! read more

I was very happy with the service I received. They actually saved me money ! Very informative and top notch service. I'd recommend them to anyone for fast and reliable service. Everyone there is awesome ! They have my business from now on. read more

I brought my 2006 corvette in for a new clutch master cylinder. I was twice quote 2 1/2 labor for repair. on am I drop off car. I am now told 5 hours labor to do job. 8 hours later they cant start my car because mechanic didn't install properly. I didnt get car back for 3 days. when I get it back I could barley drive car since clutch wasn't adjusted properly. I had to adjust myself to make car driveable. they claimed they are gm certified but im not a mechanic and I was able to fix all problems they couldn't. I will never go to this joke of a repair ever again and you will be smart if you do the same! read more

While they fixed my problem they also charged me for 5 hours of laybor for simple 20 minute tasks they're original diagnosis was incorrect they wanted $800 to replace a gasket that only leaked during coldstart I told them I didn't want to spend that much money for something that wasn't guaranteed to be the problem then a couple hours later after I told them I would be coming to pick the vehicle up they called me back and magically found the real problem they would have charged me over $1000 if I would have done the gasket ($50) and the fuel filter ($22) and a mas air flow censor ($50) read more

The people you talk to are super nice but it must cover up for the fact that they are swindling you. Just like the other review said: I was quoted for brakes and was told that I needed all new brakes. I had just paid them $3,700 for tires, oil pan replacement, timing belt, and leaking head gasket. That seemed legit but what do I know. They then quoted me something like $1,200 for a full brake job. I was visiting my brother over Christmas so I asked him since he is a mechanic. He said he would do it for parts cost. Of course I had him do it but the part that earned Local Heroes 1-star is the fact that the only thing we needed to replace were the back pads. Front rotor and pads looked nearly new and rear rotor still had plenty of wear left. Moreover, when we put the car on the lift, it was pissing fluid from the engine. Found out it was radiator coolant. The coolant was coming from the clamps around the heater core and the clamp to the thermostat housing. They replaced the hoses but didn't tighten the clamps. What's worse is that they obviously didn't bother driving it or even pressure testing it because we noticed it pissing when we pressure tested the system at 17.5 PSI. Shotty work at best and I paid them $3,700!!!. I would take it back and have them give me better clamps but I don't trust them and I live up in Cloverdale now so it flat out isn't worth my time. Don't let the smile at the door fool you. Go somewhere else. read more

We took our new "2010 Used car" to Local Heroes (close to home) to diagnose possible engine needs. They quoted us $3500.00 to fix everything they said we needed. So we took it over to our regular mechanic who also ran a diagnostic and we ended up with a tune up was all he said we needed ~ $487.00 Local Heroes told us our brakes were "glazed" and needed replacement. Our regular mechanic said we had 75% on the front and 40% on the rears. Quite a difference!! An honest mechanic will save you a bundle of money!! read more