My wife and I recently purchased a new Outback from Mitch at Doug Smith. The process involved some…read moreback and forth, but we were ultimately able to find a suitable middle ground and come to a fair deal. Mitch was amazing to work with. He was very transparent throughout the entire process, and I never felt like he was playing games or trying to pressure us. I've purchased four Subarus from Mark Miller in Sandy, but unfortunately had a very poor experience with a new WRX and Mark Miller as a whole back in 2019. That experience almost turned me off Subaru for good. Luckily, we decided to give the 2026 Outback a shot, and Doug Smith made it happen! I really appreciate the effort Mitch put in.

I called in to question Dave Dixon on the quality of there service at Doug Smith Subaru. I ask him…read moreto call me back, while waiting for him to call me back I took the time to read reviews on Doug Smith. evidently they don't read there reviews and don't care. I found out what I needed to know and will stay clear of Doug Smith and Mark Miller for ANY kind of work on my Subaru. they are arrogant, abusive, they have no integrity and they have shoddy workman ship. I don't expect a call back

Came in for oil changes this month for our cars . Today when I took mine in -the car evaluation…read moreshowed my battery had a bad reserve and was on its last leg. That definitely was unexpected news. I purchased the battery back In 2023 from Walmart so still under their 3 year warranty. Clifford swapped it out for a new one quick and got me on my way . Highly recommend them . I had made a reservation for my oil change and even with the battery swap I got out in under an hour .

Surprising great service after reading such poor reviews. I needed a new battery for my car. Called…read moreahead and was told it could be an hour or more wait for a walk in. (Ugh! More than an hour wait for a quick battery change =\ ) I also didn't know that you can make an appointment ahead of time. Good to know for next time. I walked in anyway anticipating a long wait for a quick battery change. Got there mid morning and to my surprise, it wasn't busy at all and had my battery changed within 20 minutes. The gentlemen that helped me was very nice, helpful and very efficient. I'm so thankful that it was a quick visit.

So made an appointment yesterday to get my tire changed because after sitting there for two hours…read moreand then finding out that they didn't actually have my tires in stock told me oh yeah we'll go ahead and order these tires and have them in tomorrow. Bring back the car in the next day stand in line for an hour why three or four workers play on a computer acting like they're working. Finally, just left went to big O

Customer service here is terrible…read more From the moment I walked in, I wasn't greeted and was immediately spoken to rudely. I explained exactly what I needed and even mentioned I've worked in the tire industry for 2 years, yet I was still questioned and pressured on my own specifications. I waited over an hour for a simple flat tire replacement. During that time, I asked an employee to grab something from my car he "forgot," and I had to ask again later as there were multiple times he wasn't even busy. After all that waiting, they finally brought my car in, only to refuse service due to a stripped lug nut, That part is understandable. What's not understandable is them trying to pressure me into still buying the tire even after refusing to install it and wasting my time. When I pushed to cancel everything, the "manager" told me he could technically still charge me for installation since the tire was already on the rim, and that I'd have to pay for installation even if I didn't get the tire but he was going to "let it slide." That's not how you handle customers. To top it off, when I went outside to get my car, that same "manager" came up holding a broken plastic piece from my door handle and said, "sorry, I broke it can you take it out for me." No accountability, no real apology. At that point, it felt like the situation was handled out of ego, and frustration rather than professionalism, especially after I pushed back on being charged, not surprised. If customer service matters at all, this damage should be addressed and paid for. I won't be coming back.

Best experience EVER at Discount Tire in Saratoga Springs Utah…read more Had Porter help me with some tires that had very uneven wear because the vehicle needed an alignment. Porter went WAY BEYOND what was needed to help me brain storm various solutions to getting these tires on my Dually vehicle. It was too tall to put on their rack for front end allignment. If I could give Porter 6 stars I sure would. Thank you for your exceptional service. Ken

I brought my Subaru here for a tire install and a wheel alignment. Unfortunately, the technician…read moredid a completely rushed and negligent job. When they handed me the car back, my steering wheel was turned sideways/crooked, and the technician had handwritten "not adjustable" next to my front right camber specification and claiming rear left toe was maxed out. Knowing that Subarus have factory camber adjustment bolts, I took my vehicle to a specialized mechanic shop for a second opinion. They put it on their diagnostic rack for free and confirmed my suspension was 100% healthy. The only reason the alignment numbers looked "maxed out" was because the Discount Tire technician failed to center and lock my steering wheel straight before starting the alignment. I had to drive back to Discount Tire to demand they fix their mistake. They put it back on the rack and magically got all the numbers perfectly into the green zone using the factory adjustments. To make matters worse, the same technician who did the lazy work asked me, "Did I say the camber couldn't be adjusted?" When I pointed out his own handwriting on the paper, he admitted, "Oh yeah, I didn't even look at it." Crazy. It is completely unacceptable for a paying customer to have hours of their time wasted because a technician admits they didn't even look at the factory adjustments. Stay away from this location or check your alignment sheets and car closely.

100%. Honest place looking out for those customers. I got an oil change a month ago and forgot…read moreand they could have just did another one however they showed me I just got one and they topped it all off for me. I worked with Jay, Kiki, Nevneh. They were so kind and have great customer service

This place is very friendly if they don't screw anything up but when they do, they will not take…read moreresponsibility, they'll be rude, and even accuse you of lying. I came on exclusively for an emissions test and car registration. After dropping it off they called me to ask if I wanted to rotate the tires, do an oil change and change my brakes. I said sure. I came back to pick it up, paid $530 and only realized after they had closed that they didn't do my emissions and registration. The one thing I came for. So I bring it back the next day thinking they just forgot to give me the paperwork. Nope they didn't do it and told me to get in line behind everyone else in the queue. I drop it off again and ask for some kind of discount now that I'm up to $600. The manager says they can't remember that I came for emissions so they have to take the word of the guy who rang me up over mine. Cool. I end up with a $10 discount which is 1.6% for wasting over an hour of my time and messing up my order. TLDR; I ordered an emissions and registration, they didn't do it, I spent $600, they blame me for their mistake, and I get 1.6% off my bill. UPDATE: It turns out they botched the brake job on my rear right tire. I suddenly became aware of a grinding noise as I turn down the music on my way back home from Salt Lake. The grinding got so bad and my brakes got so finicky that I had to leave my car in American Fork and get an Uber back to my home in Orem. This has literally been the worst experience I've ever had at a store. UPDATE 2: So it turns out the mechanic who installed my brakes finger-tightened the bolts. One bolt rattled loose and was lost, while the other one almost fell off. What caused the grinding and brake malfunctioning was the fact that my brakes were barely hanging by a thread and not held properly in place. And yes, I was very close to completely losing my brakes on the highway. Up to this point I've lost $800 in time from work and have spent $50 in Uber bills and gas driving back and forth. The regional manager for Jiffy Lube reached out to me, which I appreciated. But then I was offered a certificate for a free oil change to make up for everything. That doesn't even make up for the additional out-of-pocket costs that I've had to pay through this ordeal much less multiple days of lost work or putting my life in danger. I declined. UPDATE 3: So I had to get my car there myself but they redid my brakes since the bad installation ultimately caused damage to the new brakes, replaced the lost bold that rattled off, and issued me a partial refund. I appreciate the effort to meet me halfway so to speak. It may not fully be restitution for the problems and lost time and expenses but I'm happy to meet any business halfway that's willing to try. I'm updating the review star rating to reflect that. Hopefully it was just the combination of a few people having a bad day. Fortunately my brakes didn't completely detach from my car and I was not physically harmed. I'm going to give the benefit of the doubt since a real effort was made in the end to true up a reasonable portion of the negative consequences of the situation.

Super fast and really nice people, quality work for less money than I was expecting. They had an…read moreappointment cancel and they asked me if i wanted to take the spot which was sooner. They kept me updated and didn't make me feel pressured to get any work done I hadn't done research about. They remembered my name and made me feel like priority. Overall great experience, thankful for a shop to not make me feel like an idiot. Would recommend a friend

A couple of weeks ago I needed windshield wiper blades replaced. I had forgotten the parts store by…read morethe same name (Pep Boys) where I used to buy wiper blades next door had closed, so I bought the blades at another store, where no one could get them installed. Due to a bad shoulder I have difficulty doing this task on my own. I went back to Pep Boys and since they had the same brand of blades on the side of the repair shop, they were willing to install them even though they weren't the actual parts store from years ago nor the place where I bought the new ones. The installation was free. Would go there again for the service.

Overall great customer service but come on.., clean up after yourself. The inside of my car was…read morenasty. Dust and the black plastic everywhere. I shouldn't have to vacuum and wipe out my car after getting my windshield replaced. A vacuum would improve your rating to 5 stars.

Large companies that really could care less about you as a customer. We made an appointment a week…read moreprior to having windshield replaced. We received a total of 5 confirmation and reminder texts. The appointment was from 11:00 am or 12:00 to 5:00 pm, because somehow in America its ok to have people plan their whole day waiting for someone to show up whenever! My husband took the day off work to wait for windshield repair person to come but at 3:45 technician called husband and said does not show us on schedule! WHAT?! how did you know to call, why did we get a confirmation or reminder texts???? Would I recommend a company that lies instead of saying they made a mistake. No! Find a company that cares you are a customer.