Once again, i took my '16 kia cadenza to Jam N J's. i needed a window regulator. Humberto tracked 1…read moredown, it came, not working. He then got us another 1. They installed it quickly & i was given the price that i was quoted. i highly regard their work quality. They're all great people, family people. My wife and i would sugest taking your vehicle there. Very reasonable prices and a very honest place. Sincerely, James Rocco Palmieri

Came in for two issues: 1) My car was making a knocking…read moresound whenever I turned the steering wheel 2) Needed new tires I had received quotes from a couple other businesses in the area and brought them with me on my visit. I always come prepared so I don't get taken advantage of. For issue #1 (knocking sound), they were able to fix the issue cheaper here than at other shops, mainly because they just replaced the strut housing instead of the entire strut. I was happy to save some money on this issue. For issue #2 (tires), I brought with me a quote from Pep Boys up in Tucson that included four new tires with a 65000 tread life warranty. Jesus said he could match that installed price for tires that also included 65000 mile tread warranty. However, now, a month after the service, I decided to research the tires they put on my vehicle just to make sure everything was kosher (I know, I should've done this immediately, lesson learned). Unfortunately the tires they put on are Goodyear Assurance Finesse which have NO tread life warranty. I wish I had the service done at Pep Boys for the better tires at the same price. So I'm going to have to knock off a couple stars for that. It also took them almost two weeks to fix the above issues. Jesus said it was because they didn't realize the strut housing was more pieces than they originally thought, and they had to order the extra parts in (they did not charge me extra for them). I'm just glad I had a backup vehicle I could use because it would've sucked to not have a car for two weeks. I'm not going to take any extra stars off for this since, in fairness, I told them they could have the car as long as they needed since I had a backup vehicle. I just didn't think it would take two weeks. One other thing to be aware of is that they charge an extra 3% if you want to use your credit/debit card. Overall, I feel a little disappointed about the tire issue, but the knocking sound hasn't returned a month after I had the service done, so they did that part well.

This review is not for the store/location, but for headquarters which is conveniently…read moreunsearchable/undiscoverable on yelp. I returned an unneeded part on Tuesday 4/15/25, and the refund still hasn't processed as of 4/17/25. Most refunds happen instantaneously with my bank. Napa HQ, whom I just spoke with, says to contact my bank, blaming the bank. It is not my bank, because most refunds happen instantaneously. Napa is just holding onto my money for an extended period to invest it, LIKE a bank... but not.

Completely dissatisfied. Bought a battery for my truck in April. After a month, the battery would…read morebe dead in the morning. The battery contained to be dead after ~2 days of non use. I removed the battery from the truck and charged it on my charger. The charger indicated the battery was 'bad'. I replaced the truck battery with a Walmart battery and after a month of both use and even sitting for a week, there were no starting issues and no dead battery. I took the Napa battery tto AutoZone and they tested it and determined a cell was likely bad. I took the battery back to the Sierra Vista Napa and the employee put a meter on it and said "it's fine". I will never buy anything from Napa again.

Technician provided me with a quote for Ball Joint replacement. Provided a good explanation of…read morework. I have not yet decided yet which quote I am going to use.

This crew is excellent! They keep my 2018 Ford running like a champ. Additionally, they always…read moreexplain to me what and why they did to take care of my car. And I am a VERY picky female!

Customer service is the best I've seen in Sierra Vista. Jesus was attentive and professional every…read morestep of the way. I had all 4 tires replaced and aligned in under a hour. Amazing!!

I went in last week and ordered new tires for my jeep. They listened when I told them what kind of…read morewas looking for and didn't try to push anything I didn't want. The tires came in this week and it took less than an hour to put them on. Considering they rotate them for free and the warranty I have on them, I was happy with the price.

DO NOT TRUST DESERT AUTO!!! I REPEAT! DO NOT TRUST DESERT AUTO IF YOU LOVE YOUR CAR!…read more Bought 2 cars from Carvana and took them to desert auto for A level 2 diagnostic 2 weeks after 1 of my cars water pump randomly blows.... They didn't detect it in the level 2 diagnostic 3 weeks later my other cars O2 sensors went out as well as my coolant reservoir constantly leaking... Also while they were doing my diagnostics they somehow got water inside my door... (it was raining when they had the car) - they did remove it after I complained and nearly lost my snout over it. But over all! This place is garbage! Also if Carvana recommend you to them! Bad idea! (Go find your own mechanic to do a real diagnostic on your car!) They cover up everything wrong with the car basically but will still do whatever to have you come out of pocket! Highly disappointed and never returning. -10/10 would never recommend

Great and friendly service for all auto repairs. A bit pricy, but highly recommended.read more

We're stationed nearby here at Ft. Huachuca and came here as we learned that it was veteran owned…read more I bought a new starter from AutoZone to replace the faulty one in my wife's car. Came into the shop and it turns out they don't use other parts besides their own. I had to tow my wife's car here because it wouldn't start and they upsold the crap out of me on a new "certified" starter part. Told me they would give me a military discount over the phone but didn't honor it at the store as my "service was ineligible for the discount". I overpaid which was fine since Sierra Vista is really limited, but what really upset me is that they didn't put the cover over the starter and left it exposed. This lead to another issue a couple of days later and they didn't want to take responsibility because the car was out of the shop and not their problem. DO NOT RECOMMEND. ESPECIALLY SOLDIERS THAT HAVE TIME SENSITIVE ASSIGNMENTS.

I'm telling ya, THIS is the place to go if and when you have an automotive problem. Ernie and the…read morerest of the staff were professional, VERY knowledgeable, and did exactly what they said they would do with NO surprises or hidden charges. Communication was prompt, honest and complete. Will definitely go back to them if and when needed. KUDOS to SSC.

Services completed quickly and thoroughly as wd were preparing to leavd on vacation. They even…read morevacuumed out our car before we left. A+++ service.

The staff is always so friendly. I pulled in on a Saturday and they got me right in. Did the oil…read morechange and rotated my tires. Cornelius has great energy and is very knowledgeable. I highly recommend coming here for your vehicle maintenance.

Sierra Toyota is awesome! We have bought cars and had them serviced there for over two decades…read more We just purchased a 2026 RAV4 PHEV through Mayra Lopez. She was fantastic! From order to delivery, she was on it! She walked us in great detail through the car when we picked it up. We highly recommend her and the dealership!.

Had to come online and share my experience with Sierra Toyota today. I went in to buy a car, not…read moreknowing if my credit was sufficient. Everyone that I dealt with including Jeff, who sold me the car were very efficient and pleasant to work with. Thanks very much to all!